Dillard's Reviews

Pros

Nice pay and Great Co-workers

Cons

Very Stressful, Constant worry about SPH (sales per hour). Meeting numbers & credit applications.

Pros

Customers loyal
Pay competitive
Some opportunity for advancement

Cons

Management not willing to work with family life
Employees pitted against eachother to get sales

Advice to Senior Management

Be more family oriented and listen to your employees.
The morale would be higher if employees were heard and understood.

Pros

Learned structure, importance of navigating political landscape, and how to work with employees. Lots of responsibility at an early age.

Cons

I had to completely re-tool my professional skills after leaving because I had none. Dillard's invested nothing in me. I couldn't even use basic Word documents or send an email.

Advice to Senior Management

I gave everything to this company and worked 70-80 hours every week. In my last review I was told that my salary was being brought "to the minimum Store Manager level". I was managing their largest stores, and had been for over five years! How much income did I leave on the table? When I resigned, I cited poor management. After being a "superstar" in the company, no one even bothered to call me for an exit interview. Within six months, nearly half of the area store managers quit, which was unheard of at the time. Within a year, the President and Chairman "went into retirement".

Pros

Health benefits are great! The pay is very competitive with other retailers.

Cons

Hard to move up within the company if you aren't mobile.

Advice to Senior Management

Difficult to makes sales goals, which in turn creates a hostile environment.

Pros

Dillard's had a pleasant environment and kept you motivated and alert. The merchandise was easy to sell. The store had a great team of always people working together.

Cons

Extremely competitive to say the least. But that could also be a pro reason to work there, if you like competition to make your sales quota.

Advice to Senior Management

Management that can communicate better with the store associates would be a plus. Certain situations couldn't be resolved due to the inability to properly communicate with some of the management.

Pros

pay is good, coworkers are friendly and helpful. Store stays busy which helps the hours go by quickly, supervisors are friendly

Cons

sales goals unfair, management is not very understanding when it comes to personal time off, holiday season is chaotic, store management and customer service rude

Pros

I worked at Dillard's in the late '90's (that wasn't a choice in sign up for glassdoor) and loved it. I am seriously thinking of trying to go back now in management.

Cons

Hours and having to work holidays

Advice to Senior Management

In the 2 yrs I worked there I worked under one very good store manager and one bad (mean) one. I had an AWESOME ASM though! As far as Bill Dillard ll, Daddy Dillard was nicer and cared more about his employees and taking care of them. His sons are more money hungry. The sons are the ones that started the pay CUTS if you didn't make your sales. There's different ways to handle that than cut someones pay.

Pros

Starting pay is generally higher than most retailers
Employee discount is great, especially combined with extra off sales
That's it...

Cons

Ridiculously high sales quota...and you get a pay cut when you don't make it
Pushed hard to do Dillard's advertising through their clientele system (spend some money on advertising and quit making your employees call the customers)
Credit application quota

Advice to Senior Management

Get rid of the sales quota...realize people are not spending as much on regular price items anymore. At least 75% of my customers come in and ask where the 65% off racks are. They pick up an item, see it's not on sale, and throw it back on the table.

Get rid of the credit card application quota. My store just started this year that if you do not get one app for each week you work, then you will be written up for it. People do not want new credit cards these days. There is no immediate benefit for opening an account, so why would they want to do it? Go back to giving them 10% off their purchases that day and you might get more accounts opened.

It's sad when a majority of the coworkers in your department talk about they can't wait to quit, or actually can't wait to get fired so they can collect unemployment. From all the pressure you put on your sales associates, you take away the desire to actually want to help customers and provide genuine customer service. When I am helping a customer and they keep passing over regular price items to go to clearance, it makes my desire to help them because I know their purchase is doing nothing to help my quota and all I can think about is that I am losing out on sales by helping this customer. Therefore, I am only focusing on how much the customer is spending, not what kind of service I am providing to them. The customers can pick up on this.

Pros

No pressure to make sales or meet any statistical qouta individually. Relatively light work load compared to simialr jobs with other companies. Decent hours even while not in holiday shopping season. Extremely relaxed work schedule and dress code compared to other coworkers.

Cons

Pay is stagnant and rarely get raises nearly as fast as other employees. Incentive that is given for processing trucks can change week to week with no explanation as to why and if incorrect is not negotiable. The calculations used to determine incentive is out dated and confusing even to managment. Responsibilties are very wide in scope for pay and depending on manager can be more daunting than need be.

Advice to Senior Management

Make pay more closely in range with sales associates and tie some type of evaluation system to processing trucks and overall performace with raises. Replace incentive calculation with a more mordern model that is easier for both employees and managers to understand and have more informmation avaliable to employees on how to understand and improve scores for calculations

Pros

great pay but have to work for it. need to be passionate about selling and cannot get discouraged over slow days, it happens everywhere

Cons

like i said selling is a must in the company, if your sales are poor dont look forward to your review