Dillard's Reviews

Updated February 22, 2015
31 reviews filtered by
  • Houston, TX Area
  • Any Job Title
2.5
31 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
781 Ratings

31 Employee Reviews

Sort: Popular Rating Date
  1. Progress based on performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER in Houston, TX
    Current Employee - AREA SALES MANAGER in Houston, TX

    I have been working at Dillard's

    Pros

    Salary is respectable for retail, sense of satisfaction when goals are met, you receive credit (promotions and salary boosts) for your hard work. Off on thanksgiving.

    Cons

    Yearly reviews are vague at best, racial diversity is not visible after sales management positions, and completion of daily tasks often overshadow training opportunities.

    Advice to ManagementAdvice

    Figure out where managers would like to take their careers, and if they're worth the time; put them in position by coaching and developing them to pursue those goals.

    Recommends
    Positive Outlook
    Approves of CEO
  2. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Dillard's full-time (more than a year)

    Pros

    great company pay nice discount

    Cons

    commission management drama sales quota

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Sale Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Friendswood, TX
    Former Employee - Sales Associate in Friendswood, TX

    I worked at Dillard's part-time (more than 5 years)

    Pros

    Pay is good, work with good ladies in my department. Work with my schedule. Good discount 25%

    Cons

    Store manager needs to be little kind n speak to associates. Stop looking so mean. Said good morning one time and was ignored. Just rude. Some managers are very nice. Others act like they're all good and associate are nothing. Talk down on you. Need to be off at a Saturday or Sunday. No more yelling at staff at closing time over the intercom. Like we're some slaves. Where the professionalism?

    Advice to ManagementAdvice

    Managers need more training on how to talk to associates. Be more professional.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Terrible Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Dillard's

    Pros

    Great pay, flexible hours, and 25% discount

    Cons

    Ridiculously competitive, favoritism amongst the managers, terrible store management, your pay gets cut if you do not meet sales quota which makes co-workers competitive and they tend to steal your sales. There were numerous times where sales associates would argue on the floor over a customer and while warnings were given it always continued. Management is just awful! I don't know where they get these people from but clearly they have no experience on how to handle groups of employees. Overall, terrible company to work for and terrible management from the store manager to the assistant store manager to the department managers. If I could give senior management no stars, I would.

    Advice to ManagementAdvice

    There were numerous complaints and nothing was done. And favoritism amongst management was so obvious. The same employees would get to work the first day of sales every single sale which allowed them to hit their sales quota and leave nothing for the rest of employees. Numerous employees complained but once again nothing was done. Please, learn how to be a manager. The store manager and assistant store manager clearly have no idea how to run a store as well as the department managers. Some employees can get away with breaking the rules while other employees get fired for the smallest of things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 23 years of hell

    Former Employee - Women Shoes Sales Associate in Friendswood, TX
    Former Employee - Women Shoes Sales Associate in Friendswood, TX

    I worked at Dillard's full-time (more than 10 years)

    Pros

    learning how to deal with the public and dealing with coworkers

    Cons

    Had a hard time staying float in sales especially with construction...never got offered a promotion...bad office mngmt all asms and bad attitudes. hard to stay positive in a very negative atmosphere

    Advice to ManagementAdvice

    please give positive reinforcement to all associates a little goes a long way...give incentives to sell more like maybe advertising...make it a happier place to work. a lot of employees felt like it was a prison and werent happy more like it was a drudgery.

  7. Retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in South Houston, TX
    Current Employee - Sales Associate in South Houston, TX

    I have been working at Dillard's part-time (less than a year)

    Pros

    Big name to work for.

    Cons

    Big challenge to make the numbers.

    Advice to ManagementAdvice

    Where is TLC.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Sales Manager in Houston, TX
    Former Employee - Visual Sales Manager in Houston, TX

    I worked at Dillard's full-time (more than a year)

    Pros

    Employee discount with additional sale

    Cons

    Executive managers bully you. Give you a demotion without a real reason. Then district managers threaten you not to talk about your demotion or you will no longer have a job with the company.

    Advice to ManagementAdvice

    Grow up, learn to be fair. Stop playing favorite.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Don't get caught up in the trap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Dillard's full-time (more than 10 years)

    Pros

    Decent pay, flexible hours, weekly pay

    Cons

    Outdated systems, unachievable SPH, must hock credit cards, upper management is clueless

    Advice to ManagementAdvice

    Get rid of the sph and pay cuts!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate In Home Department in Houston, TX
    Current Employee - Sales Associate In Home Department in Houston, TX

    I have been working at Dillard's part-time (less than a year)

    Pros

    Good pay (if you're full time), if it's busy, it's easy to make your sales, flexible with school/outside life, paid holidays/birthdays.

    Cons

    Too much pressure to make sales, it takes forever to move up to full time even though they tell you you'll be full time after 3 months.

    Advice to ManagementAdvice

    Don't lie to the new associates. Make them full time after 3 months like you say. Make it easier to get raise goal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. The Right Place To Be!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Business Manager in Houston, TX
    Current Employee - Selling Business Manager in Houston, TX

    I have been working at Dillard's full-time (more than 10 years)

    Pros

    Medical-401K-25% off discount-1hr lunch break- Great holiday hours- Good people- And most of all a great experience with retail and responsibility. All the needs a company should have.

    Cons

    Not really any, just do your job and be productive, positive, know your CAD, credit apps, and Sell with a smile.

    Advice to ManagementAdvice

    Just make everyone feel they are wanted.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Dillard's? Share Your Experiences

Dillard's

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.