Dillard's

www.dillards.com

Dillard's Reviews

Updated January 29, 2015
Updated January 29, 2015
1,245 Reviews
2.4
1,245 Reviews
Rating Trends

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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
746 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    Good hours
    Friendly management
    Great opportunities

    Cons

    SPH on hourly employees
    Turn over cause of hours for hourly staff
    Hourly associates not motivated to sell to focused on making a SPH quota.

    Advice to ManagementAdvice

    Let's work and fix the SPH system and motivate the employees to provide more exceptional service to our customers and not focus so much on SPH quota.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This was overall a good job if you don't mind working nights and weekends. The pay is great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fort Smith, AR
    Former Employee - Sales Associate in Fort Smith, AR

    I worked at Dillard's

    Pros

    The pay isn't bad, I started out at 11.50 and ended at 12.60 after a little over a year. If you make your sales goals then you get a raise.

    Cons

    Management can be pretty ridiculous. My manager was basically a child, choosing favorites to run errands for her and let the rules slide for.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Clinique Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    Gratis, work-life balance, friendly competition

    Cons

    No sick leave, feuds between different levels of management resulting in conflicting direction given

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Part Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's

    Pros

    Good starting pay, cool department manager

    Cons

    Pay cut if you don't meet your quota, customers get sassy often, difficulty in scheduling hours that work with school schedule

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    It's cool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Dillard's

    Pros

    Discount, weekly pay, and Co workers

    Cons

    It's rough work and it's rerail

    Advice to ManagementAdvice

    Not really

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Assistant in Arlington, TX
    Current Employee - Merchandising Assistant in Arlington, TX

    I have been working at Dillard's

    Pros

    Good coworkers, team feeling, finally trying to compete against other department stores with today's customer and technology

    Cons

    Dated systems, company is run on way too small a scale, opposed to change or new ways of thinking - like fighting an uphill battle.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    If you are motivated by selling and helping customers find what they want and need, it is a perfect place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Dillard's full-time (more than a year)

    Pros

    They have a higher pay scale than any other retail store in our city. You have a good employee discount on purchases throughout the store and perks for getting credit apps. I think much of it depends on the individual asm and store manager. I just know I was very happy there and would go back, if I needed a job.

    Cons

    Sometimes the competition between sales associates can be fierce. We are a team, but our individual sales are our own. It is difficult at times to maintain a good relationship with everyone when you are all competing for sales. There is no real security in your job because you are only valuable if your sales are good at that time. If your sales drop significantly, so will your value.

    Advice to ManagementAdvice

    Treat your employees more like you would your own family members. I saw many injustices done to various employees when working there. It is supposed to be a family oriented business, so treat the employees the same way.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It had its ups and downs...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    I love the industry and what I came in to retail to do, being a buyer. I didn't even mind having a hand in advertising, merchandising, planning, and everything else. The pay is decent compared to some other companies in the area. I also had one of the best bosses ever.

    Cons

    But I also had some of the worst bosses ever there...more bad than good. Too much micromanaging and playing favorites. And the workload is high and constantly getting higher with no extra compensation. Plus the office has no windows. Grey walls and no windows, talk about depressing. Turnover is pretty high, average is about 1-2 quitting per month and they don't care to do anything to stop it.

    Advice to ManagementAdvice

    Care about your employees, all of them, not just the ones that suck up and stroke your ego, but the ones who work very hard to meet the ridiculous goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Meeting Sales Quota

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    They pay a decent hourly wage. You know you're not going to be one of those stores having to work on Thanksgiving and Christmas.

    Cons

    The individual sales quota. If Dillard's would just figure out that team goals are more beneficial to the overall culture and their bottom line it would be a more enjoyable place to work.

  11.  

    Company believes in promoting form within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER
    Current Employee - AREA SALES MANAGER

    I have been working at Dillard's full-time (more than 8 years)

    Pros

    i started as a fill-in during a promotional time, move to regular hours and then to full time as I proved myself through sales and customer service. Was promoted to a business manager, then sales manager and eventually to a larger store with more with more responsibility. They promote and award raises to people who want to succeed. The negative comments come from those who are lazy, don't work hard and want easy sales handed to them.

    Cons

    Limited promotional advertising forces associates to really work on their phone skills to reach out to customers to help improve their personal sales.

    Recommends
    Positive Outlook
    Approves of CEO

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