Dillard's

  www.dillards.com
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Dillard's Reviews

Updated August 19, 2014
Updated August 19, 2014
1,016 Reviews

2.3
1,016 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
617 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 136 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 66 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals (in 115 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 75 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Independent and strong customer service experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinique Sales Consultant  in  Las Cruces, NM
    Current Employee - Clinique Sales Consultant in Las Cruces, NM

    Pros

    You can work in a good or bad environment depending on your co-workers/management. As a Beauty Advisor I get to do lots of events that keep us busy!

    Cons

    Management can sometimes be negative. Negativity never ends in a positive work environment. Again depending on your staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Current employee and loving it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor  in  Fairview Heights, IL
    Current Employee - Beauty Advisor in Fairview Heights, IL

    Pros

    Dillard's is a classy company that pays well without reliance on commission

    Cons

    Sales goals cause conflict within the various departments and can this cause employees to become negative

    Advice to ManagementAdvice

    Eliminate the bonus system in place for business managers and eliminate the expectation of "5star service" from the quotas- ringing in someone else's department is like WWIII and our sph goals relying on that is very counterproductive.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Dillard's is a love-hate relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Weekly paydays, mostly good managers, fair pay raises, good discounts, good employees

    Cons

    Does not work with college student schedules, older women are catty on sales and staying in your area, terrible music

    Advice to ManagementAdvice

    Start upgrading outdated stores & stop putting money into stores that don't break even, need better buyers, do not give someone a manager position just because they have worked there for a long time, need fresh talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Dillard Cosmetic Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Sales Associate  in  Dallas, TX
    Former Employee - Cosmetics Sales Associate in Dallas, TX

    Pros

    The gratis- free product, working with different customers, makeup application

    Cons

    Sales, competition, compensation, personal growth, leadership

    Advice to ManagementAdvice

    No comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    I was promoted before my training period ended to selling specialist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The pay was great for the job. I started at $11 an hour, promoted to $12.95, then earned a raise for my SPH to $14.95. Handbags was the best department to be in.
    If you like to work on your own, you will enjoy the job. You are given a lot of responsibilities including stocking, merchandising, and building clientele.
    Flexible schedule.

    Cons

    The culture is very catty. There is jealousy within the departments because everyone knows what everyone makes. Very competitive if you are commission based, such as cosmetics, and shoes.
    Upper management does not utilize employee feedback in regards to what brands are selling and what brands are not selling. Another job where you don't feel appreciated.
    Most archaic computers and software I have ever had the displeasure of working with.

    Advice to ManagementAdvice

    Upgrade your computer systems. Have full time security. Listen to your employees and do things for them to make them feel appreciated. Christmas bonuses,etc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    George's rating on this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    Pros

    Very friendly people employed with company.

    Cons

    Pay structure and opportunities should be different.

    Advice to ManagementAdvice

    Need a different pay structure to avoid high turnover.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    Pros

    Working there provided me the opportunity to grow and become more creative and gain skills leading other individuals. The company discount was good as well -- but you need to work 20 hours/week.

    Cons

    I found that there was excessive pressure to get people to open credit cards who do not want to do so and to contact people at their homes to try to entice them to purchase products. It was also nearly impossible to get regular time off for any other obligations, or to get two days in a row as a full time employee.

    Advice to ManagementAdvice

    There appears to be a disconnect between upper management and departmental managers. There are often unrealistic departmental goals and disregard for employees and management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Port Richey, FL
    Current Employee - Sales Associate in Port Richey, FL

    Pros

    Flexible work hours. Store isn't open late.

    Cons

    Hard to make your daily sales quota

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good pay but save up while your there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    If you thrive on performance based pay. The pay is great. The quality and selection are great so you can feel good about putting outfits together. They don't ask you to work ridiculous hours like many other retailers.

    Cons

    The benefits are terrible. Insurance premiums are 3 times what I paid other places. Very little vacation. No loyalty. It doesn't matter what you've done in the past.

    Advice to ManagementAdvice

    There is no point giving advice to management. They don't welcome outside opinions.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Family owned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER  in  Memphis, TN
    Current Employee - AREA SALES MANAGER in Memphis, TN

    Pros

    Family owned business with the ability to take care of its people and fun environment. Great discounts and quality merchandise. Potential for growth and pays people very well.

    Cons

    Work 6 days a week, others underperformed and received raises (mgmt). Limited resources when it comes to getting things completed--floor moves, markdowns, big sales, events

    Recommends
    Positive Outlook
    Approves of CEO

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