Dillard's Reviews

Updated March 29, 2015
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2.4
1,338 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
781 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Pros and Cons

Employee Reviews

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  1. I have a great manager in my department who is encouraging and flexible, because of her I have had a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Myrtle Beach, SC
    Current Employee - Sales Associate in Myrtle Beach, SC

    I have been working at Dillard's part-time (more than a year)

    Pros

    Great pay and some benefits for part-time employees
    Opportunities for bonuses and extra cash
    Fun competitions for credit apps
    My store has a better atmosphere and more family-like feel than most
    GOOD employee discount, especially during add'l off sales

    Cons

    Stressful, somewhat high sales goals
    Constantly making changes to department
    Lots of work (difficult for some)

    Advice to ManagementAdvice

    Please be positive and treat employees like they are indispensable rather than numbers

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    Good benefits, co-workers, Senior Managers, and environment.
    Basically, if you don't cause any trouble then you should be able to enjoy this work.

    Cons

    Sales goal (quota)... just this is always impossible to reach..

  3. Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's

    Pros

    If you have good 6-month reviews, the salary increases are good.

    Cons

    The weekly quota are often optimistic for sales associates.

    Advice to ManagementAdvice

    Start over and rebuild.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Stressed out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at Dillard's part-time (less than a year)

    Pros

    Pay and hours coworkers and for the most part the coustomers are great to work with

    Cons

    Sales quota always unrealistic!
    Managing a balanced work life
    Stressing about getting fired due to sales

    Advice to ManagementAdvice

    Adjusting sales quota
    Hire experienced management
    Update the store it's really gross

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Great learning experience, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting - Fiscal Assistant
    Former Employee - Accounting - Fiscal Assistant

    I worked at Dillard's full-time (more than a year)

    Pros

    Great people, learned a lot while finishing up some accounting courses.

    Cons

    Low pay, no raises, no chance for advancement, unless someone retires or dies (sorry, but I was witness to the euphoria of a co-worker after a sudden death of a employee).

    Advice to ManagementAdvice

    Stop paying slave wages. You asked me to stay, begged me almost. I told you honestly that I could not afford to work for a salary a couple of dollars above minimum wage. I have a degree and am working towards my masters. Sad, so sad.

    Doesn't Recommend
    Neutral Outlook
  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in El Paso, TX
    Former Employee - Sales Associate in El Paso, TX

    I worked at Dillard's full-time (more than 3 years)

    Pros

    I truly enjoyed my time at Dillard's . We all worked together , as a team .I sold Better Women's Clothing .

    Cons

    Not one downside. We all worked at our stations .

    Advice to ManagementAdvice

    No complaints .

    Recommends
    Positive Outlook
  8. Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Beauty Advisor in Houma, LA
    Current Employee - Beauty Advisor in Houma, LA

    I have been working at Dillard's

    Pros

    Good pay,good benefits, friendly. Good medical insurance, 401K, dental and vision insurance, paid vacation and holidays.

    Cons

    Have to meet and maintain your daily quota.

    Advice to ManagementAdvice

    They do good without advice.

  9. I do an enormous amount of work, and others work as well. I feel like the title of this job should be associate service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Atlanta, GA
    Current Employee - Customer Service in Atlanta, GA

    I have been working at Dillard's

    Pros

    25% discount, plus a few times a year they double that. Also management works with you in setting up a career path. Opportunity is there!

    Cons

    If hired in as part time it can be difficult to become fulltime, unless your a sales associate.

    Advice to ManagementAdvice

    Train ALL associates on online and reservation returns! Have a fulltime Secretary at every store, and update the training videos.

    Recommends
    Positive Outlook
  10. Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's

    Pros

    Fun people to work with enjoyed my position and they were helpful to what i needed.

    Cons

    Need to check your pay stub make sure your getting paid what they said you would. I was getting. 50 cents less thej everyone else.

    Recommends
    Positive Outlook
  11. Good overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Mobile, AL
    Former Employee - Sales Associate in Mobile, AL

    I worked at Dillard's part-time (more than 5 years)

    Pros

    The pay is better than most retail establishments. If you like people and people watching this is a great place to work. The challenges are good if you like a challenge. Making sales and commission is good for making you more assertive as a person. Building clientele is a must and learning how to give true customer service is the reward. 401 k is great. The discount is fair, but the sales are great. Good managers feed you on days when they ask you to come in early or on your off day or holidays.

    Cons

    You will work hours that everyone in the building hates. Everyone complain about the shifts and the length of hours. Holidays are a no. You will not be with family on major Holidays and New years. Customers can be spoiled and treat you like dirt because they know what they can get away with and who to talk to if they don't have their way. Management does not back the employee. Cash handling is something I hate to do for a job. Health benefits are poor. The management will cut your hours based on political stances. Store management changes often and so do management styles. Employees come and go, so don't make close friends. I found that people get fired close to retirement.

    Advice to ManagementAdvice

    Read the cons and make relative changes. The company is great and I enjoy (enjoyed) working there, but there is always room for improvement. Stores need better, more up to date technology for tracking purchases and locating items for customers. Buyers should work closer with the area managers and employees that actually listen to customer needs. There are times where the customers would stop shopping at our location because we never have what they actually want in style. The merchandise is plentiful yet all looks the same and not much variety. many name brands look similar. There should be a customer request box somewhere in the entrances to make purchasing and supply easier for the buyers. Find more positions for people to fill, everyone needs a job and the more money people make, the more they spend. I rarely shop at Dillards now that I am self employed.

    Recommends
    Neutral Outlook
    Approves of CEO

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