Dillard's Reviews

Updated August 2, 2015
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2.5
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
896 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 157 reviews)

  • I can't imagine working there for so long to get pay cut after (in 83 reviews)

More Pros and Cons

1,645 Employee Reviews

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  1. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back atmosphere. The staff is fun to worm with and its nice to engage with customers. You get an employee discount. Great pay for a part time job

    Cons

    You have a quota you have to meet in order to keep your pay after your 6 month review. You have to open up atleast one Dillard's rewards credit card up a month.

    Advice to Management

    Get the scheduling right. This probably isn't for all managers but mine messes my schedule up every month and there are certain times I can't work it shows up on my record if I'm late and makes me look bad.


  2. Sales Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Springs, MO
    Former Employee - Anonymous Employee in Blue Springs, MO

    I worked at Dillard's (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent Pay, family oriented company

    Cons

    Very competitive, management team, extremely clicky


  3. Working in cosmetics/ fragrance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temple, TX
    Former Employee - Anonymous Employee in Temple, TX

    I worked at Dillard's

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great management, career advancement opportunities, great customers!!!

    Cons

    Some cut throat co-workers, when it came to sales.

    Advice to Management

    Make sure everyone is on the same page.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    sale associated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Sierra Vista, AZ
    Current Employee - Retail Sales Associate in Sierra Vista, AZ

    I have been working at Dillard's full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Dillard's is the best retail the I work they give a good discount they will give a bonus if open credit card the store management there good for me experience

    Cons

    The only downside at working at Dillard's sales if the store slow we can't make sale

    Advice to Management

    I work hard and team work person


  6. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Fort Smith, AR
    Current Employee - Retail Sales Associate in Fort Smith, AR

    I have been working at Dillard's full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Pay is above average for retail. Benefits are good. Overall work environment is good. Managers are normally responsive to employee needs.

    Cons

    Sales quotas are difficult to maintain and increase over time.


  7. Good money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ladies Shoes Sales Associate in Orlando, FL
    Former Employee - Ladies Shoes Sales Associate in Orlando, FL

    I worked at Dillard's (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay, solid hours, pretty flexible

    Cons

    Unrealistic sales goals, pretty much save your money because if your not making your quota you wont last long.


  8. Process refunds, sales, shipping, gift wrap, online orders and answering multi line phone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dillards Department Store Customer Service Representative in Wichita, KS
    Current Employee - Dillards Department Store Customer Service Representative in Wichita, KS

    I have been working at Dillard's part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Most co-workers are fun to be around, great pay for retail, discount is valid even on additional clearance items.

    Cons

    High turnover, much is learn as you go, working nights and weekends are mandatory- though always one full weekend off a month

    Advice to Management

    Authoritative and demeaning ASM's will crush the spirit of any department as well as bring down the morale of anyone around them. It's like an infection that will cause sepsis. Either have them take their medicine or cut off the rot.


  9. Sales associate

    Former Employee - Sales Associate in Sachse, TX
    Former Employee - Sales Associate in Sachse, TX

    I worked at Dillard's (More than a year)

    Pros

    you can make Good commission working there

    Cons

    poor schedule and working hours


  10. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The pay is great. They work with my school schedule decently. There is opportunity for growth.

    Cons

    Old people. Old people are everywhere. Their system for running a department store is trash, in my opinion. The quota system causes employees to have conflict about sales.

    Advice to Management

    Fix your quota system. Pay by commission or something. Also, lock fitting rooms and install security chips on product.


  11. Helpful (2)

    Good money for born sellers, iffy for others.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Columbia, MO
    Former Employee - Retail Sales Associate in Columbia, MO

    I worked at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Higher than average pay ($12/hr to start for part-time). Almost all my coworkers were fun and friendly people who became good friends. Most older employees are kind and happy mentors if you're eager to learn. 20% employee discount with a Dillard's credit card, plus extra during POS's, though I chose not to apply. A good department manager will really make or break your work experience (I was fortunate enough to have an excellent one!)

    Cons

    Low store traffic. Very hard to make sales-per-hour goals. High turnover--people don't stick around long due to the oppressive SPH standard. If you're an assertive seller and guard your sales, you'll do well. If not, expect hard times after your third monthly review period. It all leads to undermined relationships between coworkers; you're basically competing with your team. Lots and lots of break room gossip...he stole my sale, she's greedy, etc. Left a bit of a bad taste in my mouth. Toward the end of my time there, I couldn't wait to leave.

    Advice to Management

    Please, please reconsider the SPH goal system. I understand that it's there to motivate us to sell, but is the nastiness it creates between employees really worth it? I'm not sold.



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