Dillard's

  www.dillards.com
  www.dillards.com

Dillard's Reviews

Updated December 16, 2014
Updated December 16, 2014
1,182 Reviews
2.4
1,182 Reviews
Rating Trends

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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
718 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good as a stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Handbags Business Manager
    Former Employee - Handbags Business Manager

    I worked at Dillard's full-time (more than an year)

    Pros

    Pay. My position had uncapped bonuses. People, I made lifelong friends

    Cons

    Environment is stressful. Goals cause cutthroat mentality in some

    Advice to ManagementAdvice

    Hire people specifically for markdowns and stock

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Management is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at Dillard's part-time (more than an year)

    Pros

    Co workers and customers being like family and having fun.

    Cons

    Ive been top seller over my dept average all year and have yet to be promoted to full-time.

    Advice to ManagementAdvice

    Focus on what and who can make you more money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dock Worker in North Olmsted, OH
    Current Employee - Dock Worker in North Olmsted, OH

    I have been working at Dillard's

    Pros

    all you do is unload freight and clean up messes around the store

    Cons

    The women's bathroom is always disgusting, and as a dock worker many coworkers look down on you

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Not bad if you can make the sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mens Sales in Abilene, TX
    Former Employee - Mens Sales in Abilene, TX

    I worked at Dillard's full-time (more than an year)

    Pros

    Decent pay for retail. Quality products. Electronic scheduling. Bonuses and "spiffs." Product discounts. Not open as late as other major retail stores.

    Cons

    Sales quotas. Not much flexibility in schedule (a lot of nights, weekends, holidays). Management cares more about sales than anything else.

    Advice to ManagementAdvice

    More flexible schedules, realistic quotas, reward good work, even if it didn't get a sale.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Sales specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Dillard's full-time (more than 5 years)

    Pros

    Great coworkers great merchandise and benefits. Coworkers willing to work as a team and requests are honored with vacation time.

    Cons

    Takes too long to be promoted after putting alot of time and energy really working. Frustrated with middle management s overly obvious attention to strange details rather than positive inputs

    Advice to ManagementAdvice

    Make sure you take into account the positive aspects long term employees contribute to the company!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Salary bait and switch

    Former Employee - Cosmetic Sales in Alpharetta, GA
    Former Employee - Cosmetic Sales in Alpharetta, GA

    I worked at Dillard's

    Pros

    The initial salary offers are higher than competitors for the same sales positions

    Cons

    The salary is hourly,but is determined by a required sales goal. They do not give you copies of these numbers.When you are reviewed,your salary will go down, if you do not make goal.If you were close, you may find a higher number than originally told. Two low reviews and you are fired. No training and constant schedule changes.It is impossible to find or talk to HR

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good Environment, Poor Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Dillard's

    Pros

    Good environment and works well with me being a single mom. Pay is decent.

    Cons

    Difficult to move up or grow within the company. The benefits are not great. The insurance is especially bad. If you do not have another choice, you will pay large amounts for your coverage, and it doesn't even start until you have reached an incredibly high deductible.

    Advice to ManagementAdvice

    If you cannot provide better insurance at more affordable rates, you need to increase compensation to help cover this cost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Set Up To Fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time (less than an year)

    Pros

    They have flexible scheduling (except don't ask off any weekends), nice employee discount of 25%, good hourly pay while training and for a part-timer.

    Cons

    The SPH (sales per hour) system is a crock. The managers and training associates always say you can meet it if you're giving great service and doing your best. No, that is a lie. You could meet it if there were people in the store. How can you sell $2,600 in five hours with two other associates working in your department when there's barely anyone shopping?! Not only all that, but the SPH system causes associated to be catty and on edge. There's a very high turnover, they just fire you after three months if you can't make your out of this world numbers.

    Advice to ManagementAdvice

    Corporate and store managers of Dillard's should do some serious research into their numbers and plan accordingly. Don't make the sales quota something completely unattainable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    One of the worst companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Dillard's full-time (more than 3 years)

    Pros

    Salary is not bad, benefits are standard, they are accommodating in terms of hours, vacation, other times off.

    Cons

    Extremely intricate corporate ladder, you have 100 bosses at all times, every 6 months you get unbelievable performance review (standards for which change every time to not allow a raise), based on which you will most likely get a pay CUT at least once in your employment.
    Sales goals constantly increase and present an unrealistic number.

    Advice to ManagementAdvice

    There is really no advise to be given, since it always rolls downhill. The only adjustment that is necessary is to change top executive management, that is obviously delusional. They are an older generation, that have not seen the real world.
    Implementation process has to be improved, versus simply pushed down on lower levels of management and employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    What a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Denton, TX
    Former Employee - Sales Representative in Denton, TX

    I worked at Dillard's full-time (less than an year)

    Pros

    Employee Discount
    off on holidays

    Cons

    Everyone is so unprofessional
    never fast paced
    no training

    Advice to ManagementAdvice

    Dont forget when you were on the sales floor. Dont assume you know whats going on in your store, because you dont.

    Doesn't Recommend
    Negative Outlook

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