Dillard's Reviews in Tampa, FL

Updated August 23, 2014
Updated August 23, 2014
1,043 Reviews
2.3
1,043 Reviews
Rating Trends

Recommend to a friend
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
630 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 136 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 66 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals (in 115 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 75 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Port Richey, FL
    Current Employee - Sales Associate in Port Richey, FL

    I have been working at Dillard's part-time for less than a year

    Pros

    Flexible work hours. Store isn't open late.

    Cons

    Hard to make your daily sales quota

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Disappointed for such a store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Brandon, FL
    Former Employee - Sales Associate in Brandon, FL

    I worked at Dillard's part-time for less than a year

    Pros

    They pay well for retail and it goes up based on performance but that's pretty much all I can thing of.... On if you work over 6 hours you get an hour lunch.

    Cons

    No Training!!! The first day was just paper work and things then the next day I was in a stock room for half the day and then the other half I was on the floor. The next day I was thrown on the floor with zero training. I had to ring up costumes, tell them about the product, answer questions, and get credit apps. I had no idea what I was doing because I wasn't trained. So I was just playing it by ear. Some associates were really nice and some were rude, like you were beneath them or something. You can't use your discount until after you've been there for a month and when you do use it it has to be on a dillards credit card! Really?!? scam. They will let you go if you don't meet goals. But if you are not standing at the register you won't get sales. You could be the best sales person in the store but if you don't ring people up it doesn't matter.

    Advice to ManagementAdvice

    You push sales soooo much but... I could help a customer and they could go to a different register and get rung up. So someone else gets credit for my sales. So the people who get sales are the ones that hang by the registers. You should have a system that you can ask the guest who helped them and put in their number so they get credit. It's really an unfair system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at Dillard's full-time for more than 5 years

    Pros

    Really, other than the fact that it's a job, and that they tend to promote interns to buying office positions quickly, there are no pros to working at Dillard's.

    Cons

    The second generation Dillard's can't agree on the best strategy for the company, and have actually all-but-destroyed the everything their father built. They continue to cut costs by combining back office functions, yet each son gets a new company-provided airplane every few years and they created a private label buying office in one division solely because on grandchild wanted to live and work closer to her boyfriend. Wages are generally below market scale, and management-by-humiliation is standard operating procedure.

    Advice to ManagementAdvice

    Stop using the company as a proxy for conducting personal family feuds. Follow your father's example: pick a strategy, stick with it through cyclical lows, and establish a long-term identity for the store. Otherwise, you'll remain Dullard's and will continue to lose any real talent.

    Doesn't Recommend
    Disapproves of CEO
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  5. 2 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Clearwater, FL
    Former Employee - Beauty Advisor in Clearwater, FL

    I worked at Dillard's part-time for less than a year

    Pros

    Depending on department, it can be pretty easy to make sales goals. Pay is decent. Some customers are great.

    Cons

    Unrealistic sales quotas. You can and will be written up for stupid things (like not selling a clarisonic..really?!) Management only cares about making their department goal.. and throw employees under the bus to upper management.

    Advice to ManagementAdvice

    Fire yourselves

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Fun Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Port Richey, FL
    Former Employee - Sales Associate in Port Richey, FL

    I worked at Dillard's full-time for less than a year

    Pros

    Hands on Management and super Holiday cook outs

    Cons

    Antiquated quota system needs to be replaced

    Advice to ManagementAdvice

    More training is needed for employees

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Gotta love retail....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER  in  Tampa, FL
    Former Employee - AREA SALES MANAGER in Tampa, FL

    I worked at Dillard's full-time for more than 5 years

    Pros

    If you love retail, don't mind getting poked with sharp sticks, and have a knack for networking the right people, you will survive. If just surviving is your ambition...go for it.

    Cons

    Bully environment on the store side and the corporate side...you can not escape the level of ineptitude no matter where you go in the company..non existent support if you are moving between the store and corporate levels. They don't post open positions to get promoted. Extremely stagnant.

    Advice to ManagementAdvice

    Cutting salaries and jobs may help your stock value, but it is a poor way to run a company and keep good talent. I'm so disappointed I chose this company upon graduating college. Don't promise what you cant deliver or set employees up for a losing proposition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It's great when they like you.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER  in  Tampa, FL
    Current Employee - AREA SALES MANAGER in Tampa, FL

    I have been working at Dillard's full-time for more than 3 years

    Pros

    The management has the right idea. To build loyal clients you much engage and provide excellent service. If you are an awesome sales person, they will love you!

    Cons

    Sink or swim atmosphere. Very high turnover. After you have "trained" by working in an assortment of departments with a mentor you have 6 months to make a sales quota. If you don't you are fired. For many areas that require a client base and product knowledge, six months is not enough time. I have even seen associates given 3 months. Very stressful.

    Advice to ManagementAdvice

    Management needs to provide intense training to associates and lower management to ensure success.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Merely a Pawn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Saint Petersburg, FL
    Current Employee - Sales Associate in Saint Petersburg, FL

    I have been working at Dillard's part-time for less than a year

    Pros

    - 25% Employee Discount.
    - Automatically qualify for a Dillard's Card, thus Cardholder privileges.
    - Upbeat environment.
    - Always someone to help if you have a question, it is comfortable in that sense.
    - Fellow employees are fabulous.. outside of the sales floor.
    - Good starting pay, if you can keep it.
    - Flexibility in shifts, schedules are made available monthly so it is easy to schedule around.
    - Much more sophisticated compared to Macy's, Penny's and Sears.

    Cons

    - Hourly sales goals are beyond unrealistic.
    - Every few months you have a review. If you don't make your goal by a certain percent they can fire you. Just like that. No notice, just fired. Doesn't matter your position, how long you've worked there, or if you've always made your goals. If you have a bad review period you are gone. You're expected to "see it coming".
    - Many employees break under the pressure and quit for fear of not making their quota, thus is it constantly either understaffed or has brand new employees who don't know what they're doing and will probably not even be there long enough to find out.
    - Due to the extremely high sph goals walking onto the sales floor feels like being thrown to the wolves. Employees are savages and will do anything to keep their job.
    - Part time has terrible benefit options.
    - Minimum room for growth.

    Advice to ManagementAdvice

    Work with employees, do not just fire them. Try to talk to people when you see something going wrong and stay up to date on everything. Being connected to your employees will help your store do well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    stressful and no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Men's  in  Brandon, FL
    Former Employee - Men's in Brandon, FL

    I worked at Dillard's full-time for more than a year

    Pros

    good starting pay if you can keep it

    Cons

    your sales quotes are way to high and a customer can return something that you sold them up to 3 weeks later and even on your day off and that can hit you big time trying to keep up with your quota so that you would not take a pay cut of 10% later

    Advice to ManagementAdvice

    when your employee ask you for your help for something they don't understand because of the lack of training on Dillards part do it in a nice way don't say to them and how long have you been working here ?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not a Good Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Saint Petersburg, FL
    Former Employee - Sales Associate in Saint Petersburg, FL

    I worked at Dillard's full-time for more than 8 years

    Pros

    If you like retail, and can get a good store situation, it's just OK.

    Cons

    Looking to move up and on younger employees. The sales-per-hour system on the sales floor may make sense on the surface, but causes associates battles, discontent and unfairness. It only has a sense of good when the associate has the best area, best days and best hours. It causes favoritism and bad employee attitudes.

    Advice to ManagementAdvice

    Understand that folks just want to do their jobs to the best of their abilities without having to battle others on the floor. It affects morale and customer service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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