Direct Alliance Reviews

Pros

There a very good Sr. Managers and Manages that know how to motivate there employees. There are people for every walk of life.

Cons

Being lead by the wrong manager who can make out his own mind as to what really need to get done and having to work harder not smarter.

Pros

Direct Alliance has several talented individuals working for them, co-workers are great to work with, they show professionalism and dedication.
The company does private label programs with major companies and if a program is shut down the company does everything it can to keep people employed.

Cons

The biggest downside is the compensation, since they are a third party the level of compensation is far below what equivalent positions would pay for the same responsibilities (at least 40%). There tends to be a revolving door because the company is in a position to hire very talented people due to the economy but they leave as soon as something better comes along. When the economy gets back to normal they will lose alot of talent and be forced to hire less qualified individuals.

Advice to Senior Management

Find a way to increase the pay, other than the compensation issues this is a good company if you are o.k. with staying in an account executive role.

Pros

Great people for the most part
Excellent training department
Casual atmosphere
Good benefit package
Relatively low stress
No issues with PTO requests

Cons

Used to be so much better
Very poor leadership from the top down
Tough to advance unless you're a "buddy"
Extremely high turnover

Advice to Senior Management

Remember your roots! DAC used to be a great place to work; people were treated fairly and paid well during the Insight years. Once Teletech acquired DAC, everything changed. The existing leadership was replaced with people from outside of the company, and their focus is on bringing in their friends to work for them in all upper level positions. Turnover is huge because there is little to no concern for the employees; everyone is viewed as a cog in a machine and easily replaceable. DAC used to be a very successful sales organization; now it's more customer service focused, which is why so many of the long-time clients have left.

Pros

Health insurance plan kicks in fast. A lot of opportunity for lateral movement. Limited supervision. Really low stress. Fun enviornment

Cons

Management does not always make the best decisions and commission plan is constantly changing for the worst. Very repetitive work.

Advice to Senior Management

Use common sense and stand up for what is right. Make business decisions like a business. Stick to one good commission plan

Pros

Paid holidays are one of only two perks. The other being the ease with which you can miss work and not face a serious tongue lashing.

Cons

You will never grow with this company. The executives get hired on externally as well as most of the management.

Advice to Senior Management

it's not that tough to fight for your employees. If you don't then all the worth while ones will leave. compensate employees equivalent to their taskings

Pros

benefits after 30 days
they hire most anybody and rarely check references

Cons

because they hire m ost anybody, the quality of the overall work environment is bad
and management is NOT even remotely interested in improving

Advice to Senior Management

Hmmm kinda tough to leave a message to people whose behavior says at EVERY LEVEL they don't want feed back,
I've left my comments (unheeded) with them internally on a regular basis.
How about Reward people for Correct Behavior not just greedy behavior.
and secondly,
Reward with consistency . I know you are trying but your encouragements are CLIQUE based and arbitrary and inconsistent. Best of luck in gaining the consciousness required to match
the professionalism
 of your holding company Teletech.

Pros

great people to work with and training was fantastic

Cons

There was a lot of internal changes while I was there which was distracting

Pros

Casual atmosphere, relaxed, fairly low stress

Cons

loud environment, low standards, don't feel comfortable giving feedback

Advice to Senior Management

better interface with supervisors

Pros

There is no responsibility-Also a very bad thing
Very casual work experience-short and jeans
You get benefits after 30days
If you do well and your program is eligible you can win trips and some prizes

Cons

Its a call center with call center level personnel, very unprofessional approach displayed by most sales reps
The pay is absolutely terrible and the commission changes every month
The parking is bad, if you leave for lunch say goodbye to your covered spot and hello to 115 in the summer
No Windows-its a call center if you had something to look at you might be more motivated
Pretty mundane 40-75 dial a day mentality

Advice to Senior Management

Training-I know this might be specific to certain programs but get the reps training on the products and you will be able to be more successful

Also your pay is poor to say the least, if you want to retain more qualified and successful employees pay better and keep a consistent pay scale

Pros

Paid time off, salary increase when commission plan is favorable, decent work schedule.

Cons

Commission plans change every year, tough to know what to expect when it comes to your income.

Advice to Senior Management

Keep the commission plans steady and consistent.