Direct Answer Reviews

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  1. Comfortable environment with stability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Secretary in Pittsburgh, PA
    Former Employee - Secretary in Pittsburgh, PA
    Recommends
    Neutral Outlook

    I worked at Direct Answer full-time (More than a year)

    Pros

    Relaxed work environment, but you do have to deal with serious office politics. As long as you stay out of the drama and do work correctly and in a timely manner you will do great. However, there are only two departments so making manager (which can be accomplished in a year or so) will be the highest accomplishment you can make. Great summer job for students!

    Cons

    Drama between co workers and Dealing with irate callers.

    Advice to Management

    Stay out of the drama between the lower employees, please!


  2. I ENJOYED HELPING CUTOMERS WITH THIER NEED TO FIND SERVICES FOR ANY PROBLEMS THEY ARE FACING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fairview Heights, IL
    Current Employee - Customer Service Representative in Fairview Heights, IL
    Recommends
    Positive Outlook

    I have been working at Direct Answer full-time (More than 10 years)

    Pros

    I do get challenged mentally, which I like. It's local and easy to get to

    Cons

    Iam motivated by challenges, have the ability to effectively meet challenges, and have the flexibility and skills necessary to handle a challenging job.

    Advice to Management

    Set clear goals, and rules to follow



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