Direct Energy Reviews

Updated July 30, 2015
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3.0
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Badar Khan
56 Ratings

Pros
  • Work-life balance is generally respected (in 18 reviews)

  • In some groups, the culture provides a comfortable working environment where you can 'be yourself' (in 16 reviews)

Cons
  • Work life balance is a challenge (in 7 reviews)

  • Senior Management and Leadership Team are not looking for the best interests of the company but looking for their next job opportunity (in 7 reviews)

More Pros and Cons

217 Employee Reviews

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  1. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great compensation and benefits. Very good location for the urban young professional. Great corporate culture. Management is understanding, proactive and very relatable.

    Cons

    Very high turnover. Very little centralization with regard to accounting system. Understaffed, lots of overtime, very little structure. Hectic at times.

    Advice to Management

    Beef up your tax department. Direct Energy is a huge company with a mom and pop tax department.


  2. Always changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Specialist in Houston, TX
    Current Employee - Lead Specialist in Houston, TX

    I have been working at Direct Energy full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company culture is pretty good. Fun events year round. Really good UI for customers. Creative and innovative. People you work with are nice.

    Cons

    Salary is poor based on the department you work in. Not enough good leaders at the top, just a few. Company is always changing. Can't find their identity.


  3. Management issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company overall has good vision plans. They believe in innovation and futuristic thinking.

    Cons

    Some department leadership is bias and not forward thinking. Decisions made are detrimental to the company and could cause a potential issue for the company. Management has had a problem with hiring friends instead of following best practice for talent recruitment. Human resources has seen extremely high turnover in the last 6 months. The environment is definitely NOT stable.

    Advice to Management

    Make the tough decisions to put the right people in place. The company comes first. Focus on true development. Without good employees all innovation will in essence fail.


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  5. Tempe AZ Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Tempe, AZ
    Former Employee - Sales Supervisor in Tempe, AZ

    I worked at Direct Energy full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The people are great to work with, except for all the call center drama.

    Cons

    From Top Down Management isn't really in tune with the agents. It's hell on hours, missed pay cycles, commissions, and management talks a good game but really your just a cost to them.

    Advice to Management

    Replace Managers


  6. Direct Energy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX

    I have been working at Direct Energy full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    DE has some great people who are a pleasure to work with and a great team spirit

    Cons

    The company has a poor incentive plan and rewards uniformily on company performance with individual performance having little impact.

    Advice to Management

    Create a competitive incentive plan to attract and retain top talent. Like anything you get what you pay for.


  7. Direct Energy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Tax Analyst in Houston, TX
    Former Employee - Senior Tax Analyst in Houston, TX

    I worked at Direct Energy (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great compensation and benefits. Very good location for the urban young professional. Great corporate culture. Management is understanding, proactive and very relatable.

    Cons

    Very high turnover. Very little centralization with regard to accounting system. Understaffed, lots of overtime, very little structure, no reliable provision model, and did I mention turnover is very high . . .

    Advice to Management

    Beef up your tax department. Direct Energy is a huge company with a mom and pop tax department. Stop being cheap and restructure your tax department.


  8. Client Services Analyst

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Analyst in Houston, TX
    Former Employee - Client Services Analyst in Houston, TX

    I worked at Direct Energy (More than a year)

    Pros

    Loved working their, people were great; learned a lot about the industry

    Cons

    I was lucky to have a great working and learning experience


  9. Stay Away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Direct Energy

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Free parking and a few nice people.

    Cons

    Bad management who only hire their friends that are incompetent. Backstabbing is encouraged.

    Advice to Management

    In desperate need of a diverse workforce. It is 2015, not 1950. Other people have creative and cost-saving ideas too. Pay attention to the departments with high turnover rates. Stop hiring bad managers. It only hurts your bottom line.


  10. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Pricing Analyst in Houston, TX
    Former Employee - Senior Pricing Analyst in Houston, TX

    I worked at Direct Energy full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and great company. Focused on its people and their career development.

    Cons

    Very aggressive with mergers and acquisitions' activity. Not for the faint of heart!


  11. Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy

    Pros

    downtown location great for lunch options

    Cons

    company is constantly "Right" sizing smaller and smaller and smaller. soon it will be a roomful of people each with 496 jobs

    Advice to Management

    none



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