Direct Energy

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Direct Energy Reviews

Updated August 14, 2014
Updated August 14, 2014
166 Reviews

2.7
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Badar Khan
33 Ratings

Review Highlights

Pros
  • Direct Energy has a friendly environment and some departments maintain a good work/life balance (in 16 reviews)

  • In some groups, the culture provides a comfortable working environment where you can 'be yourself' (in 14 reviews)


Cons
  • Poor work life balance at times, no growth in Canada (in 6 reviews)

  • Senior Management changes are frequent and average seniority is 2-4 years (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Chicago, IL
    Former Employee - Sales Representative in Chicago, IL

    Pros

    Possibility to advance quickly. Friendly environment.

    Cons

    Working outside door to door and commission only.

    Advice to ManagementAdvice

    The sales reps need base pay.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Learned a lot, but growth opportunities limited.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Houston, TX
    Former Employee - Marketing Manager in Houston, TX

    Pros

    Good people and good vacation policy.

    Cons

    The excitement and camaraderie of the early years at DE are long gone. As a result, there is low employee engagement and significant turnover in key leadership positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Co-workers were professional, too bad I can't say the same for management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Money was good, co-workers truly wanted to do the best job they could

    Cons

    Stereotypical corporate culture you see in movies. Managers trying to set up their own little fiefdoms. A lot of micromanagement going on because managers don't trust the people working for them.

    Advice to ManagementAdvice

    Listen to people, not managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The ability to make changes to processes and receive encouragement for your ideas is absolutely wonderful.

    Cons

    The company constantly has change.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good intentions but lacks leadership and vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Counsel  in  Houston, TX
    Former Employee - Senior Counsel in Houston, TX

    Pros

    Direct Energy has a friendly environment and some departments maintain a good work/life balance. The company is growing and has parent company support to facilitate that growth.

    Cons

    High executive and senior manager-level turn-over. Lacks vision for corporate culture. Makes executive hiring decisions that do not reflect the stated mission.

    Advice to ManagementAdvice

    Focus on the talent you have and how to cultivate those people. Recruit with confidence rather than focusing on simply filling a role. Train managers to live the vision in their dealings with employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Work Life Balance is decent

    Cons

    Constant Change and reorganization, Poor morale. Poor upward mobility. Trend is to hire from outside vs. promote from within. Too many meetings.

    Advice to ManagementAdvice

    Try to hang on to the qualified employees and lose some of the upper middle management who have been there too long and don't provide any value.

    Doesn't Recommend
    Negative Outlook
  8.  

    Not good.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nothing about this company is good.

    Cons

    Very very bad customer service fail to actually do something gor the customer. And very time consuming!
    Company is garbage

    Advice to ManagementAdvice

    Fix it!

  9. 1 person found this helpful  

    Good people, poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Pretty flexible working conditions. Lots of good people.

    Cons

    Lack of a strong vision. Lots of favoritism. Seems like people who jump from job to job (but don't actually accomplish anything) are the ones moving up in the organizaiton.

    Advice to ManagementAdvice

    Set a vision, stick to it and follow through. Hire leaders with strong people skills that know how to inspire others.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good people but the company needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    Pros

    Good people. Have a culture that tries to emphasize employee engagement.

    Cons

    Management favors certain departments. If you work in the other departments, your compensation is much less, you work like a slave, with very little appreciation.

    Advice to ManagementAdvice

    Hire some new senior leadership

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I wish they pay based on experience; upper level support is limited.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    As an employee you will feel well taken care at a human level.

    Cons

    If you are not friend of someone, then that is it, you stay where you are.

    Advice to ManagementAdvice

    Candidate selection should be based on experience, not on friendship.

    Recommends
    Neutral Outlook
    No opinion of CEO

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