Direct Energy Reviews

Updated April 8, 2015
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2.8
204 Reviews
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Badar Khan
48 Ratings

Pros
  • Direct Energy has a friendly environment and some departments maintain a good work/life balance (in 18 reviews)

  • In some groups, the culture provides a comfortable working environment where you can 'be yourself' (in 16 reviews)

Cons
  • Poor work life balance at times, no growth in Canada (in 7 reviews)

  • Senior Management changes are frequent and average seniority is 2-4 years (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company, open door policy, friendly people, relaxed atmosphere

    Cons

    Got laid off after only three months

  2. Energy Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Open work environment, parking garage attached to building, parking included in salary, modern decor, friendly coworkers, good amount of volunteering opportunities.

    Cons

    Lack of opportunity for upward mobility; inflexibility to work from home or to work flexible work schedule. Lower 401k match than similar employers.

    Advice to Management

    Take action on employee survey feedback, provide real opporutnities for upward mobility, promote from within, train first time managers on how to properly manage employees for success

  3. Not the best, not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Pittsburgh, PA
    Current Employee - Project Manager in Pittsburgh, PA

    I have been working at Direct Energy full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Pay and benefits are pretty good.
    - Most employees are friendly and hard working.
    - When they lay people off, they usually let them stay for a few months more, to give them time to find a new job.

    Cons

    - Constant turnover of employees and positions, from the highest to the lowest echelons.
    - Lots of incompetence or lack of experience, at all levels.
    - Management does a poor job at communicating specifics, although they try hard to communicate a vague vision of where they hope to be heading.
    - Limited opportunities for career growth and advancement.
    - Many acquisitions of other companies, but a lousy job of integrating them into the mother ship.

    Advice to Management

    Hire competent people, let them become proficient at what they are supposed to be doing long term, and then make an effort to retain them.
    Focus most resources on the core business instead of always starting new initiatives.

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  5. Direct Energy - Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Analyst in Woodbridge, NJ
    Current Employee - Finance Analyst in Woodbridge, NJ

    I have been working at Direct Energy full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Young company, lots of initiatives and opportunity for growth

    Cons

    Messy environment because of all of the acquisitions the company has made

    Advice to Management

    Fully integrate the companies that you've acquired

  6. Lack of needed focus and focus on the wrong things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Direct Energy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you like constant change, Direct is where it's at!
    Change is good, but you need to able to embrace it.
    Decent work/life balance (IE: you can work from home in a pinch... as long as you get your job done. Note: manager dictated)
    Wants to be the Apple/Google of Energy.

    Cons

    Want top level performers for average rates.
    Due to a ton of acquisitions, there are systems everywhere.
    There is a process for EVERYTHING (IE: Red tape for the red tape)
    Trying to centralize tasks... leads to a lack of being nimble.
    It takes weeks/months to get anything done.
    In wanting to be the Apple/Google of energy forgot about being to accomplish core tasks. These need help.

    Advice to Management

    Focus on getting core tasks done.
    Roll out new processes that make sense and lower turn around time (not add to it).
    Lower the amount of red tape.
    Become "nimble"

  7. management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy

    Pros

    The company has a few good managers that train and work with their team.

    Cons

    The company has managers that has team members that are completely sucks up and get away with any and everything.

    Advice to Management

    Remember to keep your job and personal relationship separate from work.

  8. Do Not Work Here ! Horrible comapany to work for. U will be surprised if they even pay you for the weeks your work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/DISPATCH in Tempe, AZ
    Former Employee - Customer Service Representative/DISPATCH in Tempe, AZ

    I worked at Direct Energy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You have good benefits. That is really about all they have going.

    Cons

    They change bonus programs all the time, you might get 20$ a week bonus! U are a number they only care about Upper Management.

    Advice to Management

    I would give them adivce but they dont listen to anything! That is why they get sued all the time! I am pretty sure that all upper management was required to fail an IQ test before getting the job!

  9. Going downhill

    Former Employee - Analyst in Pittsburgh, PA
    Former Employee - Analyst in Pittsburgh, PA

    I worked at Direct Energy full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fairly progressive work culture when I left, with decent benefits and management that at least gave lip service to a work life balance.

    Cons

    When I started at Direct Energy, I thought I had found a company that I could spend the rest of my life working for. After an early 2012 reorganization in which they let some of their best talent and leadership go, I lost a lot of faith in the company and the direction that it headed in. 2013 saw another reorganization and more of the same. The way they shifted people around and let others go gave me the impression that management did not have a firm direction that they wanted to go in, and reeked of indecisiveness. It used to be that they were a company which empowered their employees despite and strived for a fun and flexible work environment to make up for lower-than-average salaries. Unfortunately by the time that I left there was not much worth sticking around for.

    Advice to Management

    Give your employees some degree of stability and loyalty and maybe you can make the company a great place to work for again.

  10. Helpful (1)

    Big, bigger and biggest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Direct Energy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you can find someone who has been there longer than a year, they seem to be eager to help you acclimate. Also, people don't seem to freeze in their current roles. Department changes, employee transitions, etc... force you to learn other roles.

    Cons

    Employee churn and the inability to grow organically

    Advice to Management

    I would focus on organic growth rather than through M & A. Not being able to grow organically told me everything I needed to know.

  11. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great People, Great Engagement, Positive Leadership, At the top end of our Industry

    Cons

    Youth to some extent.

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