Direct Energy Reviews

Pros

Great People, Fun Place. People are all very friendly and motivated. Waking up for work has never been easier.

Cons

Wish I can move around within the company a little more.

Pros

People are great to work with. Work life balance is great. There is a growing number of opportunities in the Tulsa area.

Cons

Pay is not as competitive as it should be. Little training of transferable skills and knowledge. Little incentive to give more to the company. Leadership cares about processes and procedures...not the employees. Zero mentoring.

Advice to Senior Management

Teach skills to develop a strong, committed workforce. Mentor career seekers. Offer a path to the top. Right now, that path is a mystery.

Pros

Good people, good resources. Good physical working conditions. It is a very big company with lots of intangible positives. "Open" work environment is conducive to communications and making friendships.

Cons

"leadership" does not practice what they preach. It is supposed to be an environment of developing leaders and those under them to become leaders. Instead, all "leaders" take credit for everything good that happens and lay blame for everything bad that happens.

Advice to Senior Management

Practice what you preach. Listen to the people that you are paying good money to help you solve your problems.

Pros

Co-workers are great to work with and truly value your opinion and your work ethic. You're treated with respect and value from co-workers and they're more like family at the Tulsa site.

Cons

Upper management (not on the IT side, but the Business side) tends to forget about or just plain not care about those who have worked for and given their time to the company for years. There has been a lot of change within the company in the last year and I haven't heard one positive word spoken about that change.

Advice to Senior Management

Pay attention to the people who make the company - whether they're in Operations or in IT or Production Support - make an effort to get to know those people and how your decisions may affect them.

Pros

Good programs supporting work life balance.

Cons

Constant organizational change makes it difficult to progress in one career path.

Pros

You get to develop your telephone skills and your ability to think you on your feet because all you do is telemarketing.

Cons

Boss is terrible and constantly eats commission.

Pros

Fast growing company all over N.A. If you have a lower level job that puts you in the union, then your employment is well protected and salary quite good.

Cons

If you are non-union, supervisory or higher, you can get treated poorly . The company is afraid of the union so union employees are well taken care of.

Advice to Senior Management

Don't let the unions push you around. Treat your non-union personnel as well as you treat union personnel. Run the company as if it a North American company, not dictatorially as they do back in England Stop parachuting in UK managers, hire from Canada where they know how to manage people. Stop catering to the brown nosers.

Pros

flexible working environment, some friendly people. As an office it is not perfect but you can fnd people and easily communicate.

Cons

A lot of people dislike each other, its British run and some senior management seem hesitant to talk to you. Lots of clicks, you have to be in a certain group as per click or you will be left to rot. Heavy blame culture with finger pointing and bullying is quite evident. Training is a joke you better be carfeul you learn your job quickly.

Advice to Senior Management

Get the senior management more involved. Sort out employee morale.Change the structure it is too easy to blame people for mistakes.

Pros

There are some really great, hard working individuals at DE. Overall people tend to work well together and information is shared freely.

Cons

The organization's direction right now is to value org structure and location above all else; preferring to hire an average (or worse) employee from outside the company in Houston over keeping a superstar in Toronto or Pittsburgh. Keeping employees engaged is talked about frequently, but it is only made more insulting through superficial promises and corporate buzz words with no real actions ever taken. Standard raises are 2% across the board and exceeding on all of your agreed to objectives has no bearing on what you receive.

Advice to Senior Management

Please don't just hand out 'good to great'; please read it. Abandon these 1970's and 80's business philosophies on requiring co-location.

Pros

it's possible to move within the company

Cons

disorganized leadership and poor management