Direct Energy Reviews

Updated August 18, 2015
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3.1
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Recommend to a friend
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Badar Khan
61 Ratings

Pros
  • Work-life balance is generally respected (in 18 reviews)

  • In some groups, the culture provides a comfortable working environment where you can 'be yourself' (in 16 reviews)

Cons
  • Work life balance is a challenge (in 7 reviews)

  • Senior Management and Leadership Team are not looking for the best interests of the company but looking for their next job opportunity (in 7 reviews)

More Pros and Cons

225 Employee Reviews

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  1. Good Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time

    Pros

    Direct Energy Business was a well paying job for the area of the country with a lot of opportunity. Senior management attempting to make it a good working environment.

    Cons

    Due to the industry dynamics of Direct Energy Business was continuously integrating companies that have been acquired which led to uncertainty among the employees.

    Advice to Management

    I have no specific advise to the management of Direct Energy Business. The business environment of that space is very competitive and the management attempted to change accordingly.


  2. Gas Scheduler

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodbridge, NJ
    Current Employee - Anonymous Employee in Woodbridge, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than a year)

    Pros

    Great place to learn. Lots of talented managers.

    Cons

    Career advancement can take a long time.


  3. Disorganized, but getting there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Analyst in Woodbridge, NJ
    Current Employee - Senior IT Analyst in Woodbridge, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than a year)

    Pros

    A lot of new opportunities, overall business strategies getting on the right track, full of knowledgeable, friendly, and hardworking people. Good work/life balance.

    Cons

    In IT, too many contractors. Does not invest in developing its in-house staff. Change management cumbersome. Company still trying to find its identity after many acquisitions. Benefits (401K, medical) are not competitive.

    Advice to Management

    Invest in employee development and improve benefits so DE is just not a stepping stone in one's career. Management from the top-down needs to really set the tone with the corporate culture.


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  5. Plenty of opportunity if you manage to wade through the mediocrity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director Finance in Houston, TX
    Current Employee - Senior Director Finance in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 10 years)

    Pros

    Depending on where and who you work for, virtually endless opportunity to take advantage of, learn, grow and stand out. Good pay and benefits. A safe and highly ethical environment.

    Cons

    A bureaucratic company bloated with senior leaders and management with no real authority or accountability for delivering shareholder value. Years of growth through acquisition have left the company with an identity crisis: are they a big small company or a small no company?

    Advice to Management

    A reduction in senior leaders and upper and middle management. Real performance management at all levels. Aim higher and make some tough decisions.


  6. HR disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct Energy full-time

    Pros

    Good atmosphere. The company strives for good employee engagement. There are some good management members who really care about their employees and want to see people improve and develop.

    Cons

    HR is too pro management. Ineffective management members can stick around no matter how much brought against them when it comes to dealing with personnel. Training needs to improve...and that is for employees as well as management members.

    Advice to Management

    When you know there are numerous issues of people complaining about management and you know that that it's not just smoke.....do something about it.


  7. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time

    Pros

    Great compensation and benefits. Very good location for the urban young professional. Great corporate culture. Management is understanding, proactive and very relatable.

    Cons

    Very high turnover. Very little centralization with regard to accounting system. Understaffed, lots of overtime, very little structure. Hectic at times.

    Advice to Management

    Beef up your tax department. Direct Energy is a huge company with a mom and pop tax department.


  8. Customer Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very friendly work climate, growth opportunity, learning opportunities

    Cons

    A bit harder to seek out good guidance,

    Advice to Management

    Make it a less dull work structure


  9. Too many changes and losing value

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Agent in Tempe, AZ
    Current Employee - Customer Service Representative Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (More than a year)

    Pros

    weekly paycheck good hours if you perform

    Cons

    HR AND PAYROLL MESS UPS EARLY HOURS NO PTO IF WE ARE BUSY AND NO SICK DAYS I have worked at direct energy over a year, I have managed to stay in the top 5 of my department. The commission structure was very lucrative for agents who perform, but they now are rewarding agents who are here for 12$ an hour and my commission will lessen because of it. They have played with the commission structure too often that you cant expect a solid income. Its time to move on

    Advice to Management

    Continue to pay those who perform Get a better payroll team


  10. Management issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than 5 years)

    Pros

    Company overall has good vision plans. They believe in innovation and futuristic thinking.

    Cons

    Some department leadership is bias and not forward thinking. Decisions made are detrimental to the company and could cause a potential issue for the company. Management has had a problem with hiring friends instead of following best practice for talent recruitment. Human resources has seen extremely high turnover in the last 6 months. The environment is definitely NOT stable.

    Advice to Management

    Make the tough decisions to put the right people in place. The company comes first. Focus on true development. Without good employees all innovation will in essence fail.


  11. Always changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Specialist in Houston, TX
    Current Employee - Lead Specialist in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Direct Energy full-time (More than 5 years)

    Pros

    Company culture is pretty good. Fun events year round. Really good UI for customers. Creative and innovative. People you work with are nice.

    Cons

    Salary is poor based on the department you work in. Not enough good leaders at the top, just a few. Company is always changing. Can't find their identity.



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