Direct Energy

  www.directenergy.com
  www.directenergy.com

Direct Energy Reviews

Updated November 30, 2014
Updated November 30, 2014
186 Reviews
2.8
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Badar Khan
42 Ratings

Review Highlights

Pros
  • Direct Energy has a friendly environment and some departments maintain a good work/life balance (in 18 reviews)

  • In some groups, the culture provides a comfortable working environment where you can 'be yourself' (in 16 reviews)


Cons
  • Poor work life balance at times, no growth in Canada (in 7 reviews)

  • Senior Management changes are frequent and average seniority is 2-4 years (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Sr. Gas Schedulere

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy

    Pros

    Pay was excellent due to NO work life balance.

    Cons

    Completely disorganized with very little oversight.

  2.  

    New Operations management changed culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representativs in Tempe, AZ
    Former Employee - Inbound Sales Representativs in Tempe, AZ

    I worked at Direct Energy full-time (more than an year)

    Pros

    It was fun, exciting, all about their agents,center operation manager was so very down to earth, he remembered what it was like as an agent, and strive to provide us the best commission, incentives,daily give aways....he genuinely dared about how we enjoyed our job,a dn drove us to succeed.

    Cons

    New Operations management came in, hired her friends from old positions. They had terrible management approaches, arrogant attitudes, and misguided values. They hated the 'agents first' approach, and took full opportunity to of empowerment, bringing in other managers they known since high school, and ran the place ghetto

    Advice to ManagementAdvice

    Get a new job . It's just not a good fit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Excellent Company And Career Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX

    I have been working at Direct Energy full-time

    Pros

    Management makes wise financial decisions, generates revenue from sheer volume and diversified businesses and take a genuine and legitimate interest in the well being of their employees. Constant engagement activities, perks such as meals, snacks, company parties and challenging but rewarding work make this a wonderful place to be. An open door policy is always practiced, and micro-managing is discouraged. Senior and executive management are accessible and ensure they maintain amicable and friendly relationships with people. Great compensation, diverse and interesting workforce, international exposure.

    Cons

    As a large organization, communication across various lines of business can slow things down. The padding and inefficiencies of quick and sudden growth can exist in young organizations. It is sometimes difficult for new (and extant) employees to have awareness of the location or even existence of the many resources that are available at this company.

    Advice to ManagementAdvice

    Keep up the great work. It's great to have a company where managers take responsibility for the encouragement and development of the junior employees. Continue to create a culture where rudeness, throwing people under the bus and other corporate back-knifing stand out and are completely unacceptable.
    One thing I would like to see is more resources put into helping employees with a career path. It's a new organization, so there aren't very many such identified paths, but it would be great if some work was put into that. But, overall, I love it here and think it's a GREAT company to be! Keep up the great work in giving people the tools to be their best!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time (more than 5 years)

    Pros

    Stable company with large backing

    Cons

    Not much room for career development unless you're corporate

    Advice to ManagementAdvice

    Look at your smaller companies for talent

  6. 1 person found this helpful  

    The Time is Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time (more than an year)

    Pros

    Management couldn't be better at DE. This is THE energy company to work for I Houston

    Cons

    None. Anything that may be said NEGATIVELY about DE is old news from 2-3 YEARS AGO.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    All talk….no real commitment or action….

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Manager in Sarasota, FL
    Former Employee - Inside Sales Manager in Sarasota, FL

    I worked at Direct Energy full-time (more than 10 years)

    Pros

    Local company, very easy commute. Easy to pick up my kids for a school emergency.

    Cons

    There's so much time spent on rhetoric and there's not a lot of focus on action. It's laughable that communications people talk about messaging and channels without real experience in a national business. It might be more effective to bring in leaders that are charismatic and speak to people without sounding like school teachers.

    Advice to ManagementAdvice

    Hire executives with presence that are likable. Stop focusing on coming up with cute ways to lecture across social media and speak the plain, simple truth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Things are looking up

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct Energy full-time

    Pros

    Good benefits. Nice work environment.

    Cons

    Company needs to continue integration.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Inbound Customer Service is now Sales and Petty Rules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ

    I have been working at Direct Energy part-time (more than an year)

    Pros

    Diversification at its best, integrating workers aged 18 to 65 of multi ethnic backgrounds, succeeding because most workers are sincerely interested in helping one another and providing hope and service to clients.
    Top-rate, very clean facilities and promises of improved technology. Casual dress code. Freshly ground & brewed Starbucks coffee.
    Good benefits but basic pay is not enough to cover the employee costs and still have a decent net paycheck.
    Ideal job for mature students or folks who need benefits more than money.

    Cons

    Morale has plummeted as middle management justifies its own job security by taking away call center agent's freedoms and adding ridiculous rules with unfair grading/rating systems. Long term employees are saying, "It used to be fun".
    Recent acquisition of this call center by a conglomerate focusing on energy and services worldwide, the call center is an evolving experiment in business administration, trying various management structures to see if anything makes the bottom line numbers increase. Every month the objectives change and another strategy is introduced.
    The primary objective used to be setting appointments for inbound callers needing service, using scripts as outlines, delivering with good phone ettiquette and grammar, in a calming, friendly manner. Now the objective is to sell service protection plans, rebut client objections and to say this or that or not say this or that. If you don't say, for example, "Is there anything else I can help you with?" before an anxious client hangs up, you have to call the client back and finish your summary as written.One item left out or a selling pitch that is not enthusiastic enough, subjectively judged and you fail your test and your employment is in danger. It doesn't matter that you booked the appointment and the client is happy.
    There is no job security for CSRs. Even if you say every word perfectly and are a top sales employee with high ratings, one mistake or too many trips to the bathroom, and you'll be escorted out the door without warning.
    During slow periods of up to 40 minutes between calls, do nothing. No reading, no studying, no paper or writing instuments, no music, no internet, no games, puzzles or electronic devices. Sit with your headset on and wait. Play mind games with yourself, like prisoners in solitary confinement, or lose your sanity.

    Advice to ManagementAdvice

    Call centers are staffed by real human beings to offer an alternative to automated call trees-the kind with a mechanical voice offering options consumers can choose from on their phone keypad.
    Keep adding more petty rules and taking away respect for CSRs by expecting them to act more like seals or trees than humans and the companies hiring the call center will be better served by automated call trees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Rudderless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time (more than 3 years)

    Pros

    - Inspirational rhetoric from senior management, Badar and company and Chris before him, on employee engagement and balance of life.
    - Did have interesting HR programs, Leaders Journey and others to expose employee ownership and initiative.
    - Reasonable healthcare coverage, but this is being denigrated.

    Cons

    - Points above become hypercritical in practice as they do not follow their stated principles.
    - Huge churn with no strategic goal and lack of culture. People change so much and goals move becomes nature of company and instills incompetence as acceptable.
    - Culture becomes balance sheet of Centrica with no corporate goals beyond financial constraints of centrica. Changes quarter to quarter to meet short term expectations of the UK. i.e. growth platform, accretive to dividend short term investment strategy.

    Advice to ManagementAdvice

    Collect your package and sell the company and don't draw it out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Generally good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy

    Pros

    Great, ambitious and knowledgeable employees. Decent resources to get your job done. Great working environment.

    Cons

    Leadership is disconnected from reality. Constant change and reorganization doesn't allow anyone to settle into a job, and institutional knowledge is often discounted/lost.

    Recommends
    Neutral Outlook
    No opinion of CEO

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