Direct General Reviews

Updated July 29, 2015
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2.3
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Direct General CEO John W. Mullen
John W. Mullen
15 Ratings

Pros
  • good people, decent pay, nice work/life balance (in 3 reviews)

  • Company has good Health Insurance (in 3 reviews)

Cons
  • Upper management has no insurance background, most of the higher ups don't even have an insurance license yet they assume to know how you should do it (in 6 reviews)

  • Usually, your immediate supervisor would have no insurance background as they only hired people that came from retail sales only (in 5 reviews)

More Pros and Cons

68 Employee Reviews

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  1. Helpful (1)

    Great stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Shreveport, LA
    Current Employee - Insurance Agent in Shreveport, LA

    I have been working at Direct General full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, Paid time off, good first job in insurance

    Cons

    Unrealistic expectations put on sales agents, managers not knowing about day to day office life, managers not licensed

    Advice to Management

    Make upper management get licensed


  2. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Pensacola, FL
    Former Employee - Agent in Pensacola, FL

    I worked at Direct General (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Benefits. Vacation days, Sick Days, Dental, Medical

    Cons

    The daily push from Management. Individule Life. Hospital Indemnity. Do not understand their customer. Will not promote from within. Prefer to hire not agents into upper management.

    Advice to Management

    Listen to customer facing employee's. Promote from within.


  3. Just not worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Direct General full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Amazing End of the Year Holiday parties, they splurge on great gifts and it's always so much fun and rarely any drama

    Cons

    Understaffed, overworked, never appreciated, no incentive to work for this company at all. Worked there for over 5 years and the company has gotten worse every year. Nepotism throughout the company. Raises are a joke there and they pick a select few from certain depts to receive bonuses but it's all hush hush like some big secret because they aren't fair about it.

    Advice to Management

    When employees come to you with issues, listen to them! They do the work, they know what's working and not working. It's pretty bad when your teams moral is in the toilet and they all want to transfer to another dept or leave the company.


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  5. Beware. They are crooks

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Claims Representative in Houston, TX
    Current Employee - Claims Representative in Houston, TX

    I have been working at Direct General

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None known, they are crooks

    Cons

    They are cheating employees and customers. They hold meetings daily looking to cheat everyone more.

    Advice to Management

    Be a good company and don't wo about the LOI so much


  6. Not enough pay, boring work at time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct General full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Health Insurance, time off (that you're discouraged from taking), commission can be good during tax season.

    Cons

    Not enough support from Management, while demanding too much from employees they hardly ever see.

    Advice to Management

    Increase pay and commissions to employees. Have a manager in Little Rock, and a couple of Supervisor to supervise different regions. One person for the whole state is just not enough.


  7. Helpful (1)

    A company at war

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vienna, VA
    Former Employee - Anonymous Employee in Vienna, VA

    I worked at Direct General (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nashville is a really great city and the folks I worked with as a rule, were fantastic; professional and committed.

    Cons

    The cto was on an ego trip and didn't care what damage he did to the company or people's lives and careers. He was bent on destroying the newly stood up PMO...and ultimately, he did, costing several peoples jobs; he was also at war with other executives...don't know what else happened after my contract ended.

    Advice to Management

    Start over with a new CTO an new organizational structure...a PMO would add value.


  8. Helpful (5)

    Could be 100% better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Columbia, SC
    Former Employee - Insurance Sales Agent in Columbia, SC

    I worked at Direct General (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    To be very honest, I did not enjoy any part of working for Direct. I was able to hone my marketing and negotiating skills but thats about it.

    Cons

    Most of upper management has never worked in the insurance industry and it shows. They have no sense of what is going on in the market or about how to treat their customers or employees. The only focus is on getting customers and no regard to how to keep them. I sense the same goes for their employment practices.

    Advice to Management

    Instead of spending all this money on these JJ commercials, you should spend more time sending your employees to training to learn the business. You shouldn't hire someone to be a manager who has never sold a policy or even has their insurance license for that matter.


  9. Helpful (1)

    Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Direct General full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work environment; friendly helpful staff Good mix of claims professionals from other carriers Company is adding top talent Open door policy with leaders Community involvement like: Paint your Heart out Tampa Bay Work perks and partnerships like LA Fitness, Sprint

    Cons

    workload turnover location no amenities no tuition reimbursement

    Advice to Management

    more leadership training for new team leads


  10. Helpful (1)

    Constant Punishment if don

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct General

    Pros

    Benefits and PTO are the best part about the job.

    Cons

    Can't keep help in offices. Usually one agent in office designed for 2 agents. Required to keep up to date a Marketing table and a Business Partner table monthly. Always having to promote monthly promotions which do not work. They are designed to get new business in the door. Required to go out and Market according to a monthly marketing schedules which is impossible for one agent offices. When assessment time comes everything they claim they understand why certain things are unattainable they then count off for. Constant badgering on selling a costly NetSpend Card and iLife...only good from age 18-60 so at age 60 you lose all you paid in. Also ancillary products you must attach to policy when quoting Medical and Rental, Roadside Service and 10,000 Life Ins. Even when these are taken off the rate is still high. Micro Management/constant conference calls weekly/no overtime so required to come in late if 2 agents in office or take long lunches so in case have to stay late won't have overtime.


  11. Needs a better training program.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seceterial in Greensboro, NC
    Former Employee - Seceterial in Greensboro, NC

    I worked at Direct General

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Enjoyed working with the públic.

    Cons

    Not much in the way of employee incentives.

    Advice to Management

    Battery incentives & Training.



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