Direct Legal and Collections

www.dlcuk.com
Profile Unclaimed

Direct Legal and Collections Reviews

3 Reviews
3.5
3 Reviews

Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Employee oriented company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Agent, Trainer in Brackley, England (UK)
    Former Employee - Collections Agent, Trainer in Brackley, England (UK)

    I worked at Direct Legal and Collections

    Pros

    They are an employee oriented company. Focused on training, development , and support for all departments and levels of the company. Most of the management is fair and willing to work with you when life rears its head (such as schedule changes and time off). You are contracted specific hours and not scheduled on a weekly or by weekly bases. DLC has a standardized pay grade that is common knowledge to all employees. It is great because you also know what you need to do to get to the next pay grade. Good work is acknowledged. There is a bonus scheme as incentive for hard work

    Cons

    It can be stressful and as a collections agent you will take a lot of battering from debtors. If you are not careful you can feel the work is to scripted and routine.

    Advice to ManagementAdvice

    Continue to invest in your employees they are the key to success.

    Recommends
  2.  

    Job security and reasonably well paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Legal and Collections

    Pros

    Nice offices, good pay, good benefits and bonuses are good if you achieve them. Friendly colleagues and good employee restaurant.

    Cons

    Your face has to fit, they have values but don't seem to follow them. Lot of pressure to achieve targets and lots of disciplinary action.

    Advice to ManagementAdvice

    Should be more honest, consistent and ethical when dealing with employees.

    Doesn't Recommend
  3.  

    DLC, Brackley

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Telephone Debt Negotiator in Brackley, England (UK)
    Former Employee - Telephone Debt Negotiator in Brackley, England (UK)

    I worked at Direct Legal and Collections

    Pros

    Its location
    The people are very friendly and there is a strong team atmosphere
    The newly built offices make it a comfortable place to work

    Cons

    The nature of the debt collection business makes it an unpleasent environment to work in
    Very robotic in terms of script when speaking to debtors and if you deviate off script to tender the needs of the situation you are pulled up for it in training reviews.
    Long stints on the dialler system.

    Advice to ManagementAdvice

    To retain staff there should be a commission structure in place as alot of the skills you learn at DLC can be transferred into a sales environment where you can earn alot more money for alot less grief from customers.

Work at Direct Legal and Collections? Share Your Experiences

Direct Legal and Collections

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.