Direct Line (UK)

  www.directline.com
  www.directline.com

Direct Line (UK) Reviews in London, England

19 Reviews
2.3
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Paul Geddes
12 Ratings

5 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Portfolio Analyst in London, England (UK)
    Former Employee - Strategic Portfolio Analyst in London, England (UK)

    I worked at Direct Line (UK) full-time (more than an year)

    Pros

    Relaxed atmosphere, Clever people, Loyal employees

    Cons

    Old school sometimes as a lot of people have been there for years.

    Advice to ManagementAdvice

    Shake things up a bit and bring in new people and more diversity

    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Do not work here unless you are considering it for the short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Assistant to MD in London, England (UK)
    Former Employee - Personal Assistant to MD in London, England (UK)

    I worked at Direct Line (UK) full-time (less than an year)

    Pros

    Decent benefits, Pay okay, some managers are dynamic

    Cons

    I worked at the London office of NIG, Directline for 6 months supporting the MD as a PA for a maternity cover. Disgraceful management did not punish bullying, rude staff, blame culture feared by job insecurity, imposed unrealistic targets on staff. Management constant decision changing led to long overtime hours sometimes into the night. Micromanagement. Disciplinaries rife when they want to get rid off you and they do not need you anymore. Unfair practice - you need to be a fighter to withstand the blame imposed on you as they will find any reason. Impossible to develop your career. Management sacking people who they simply did not like.....

    Advice to ManagementAdvice

    Managers need training in order to educate themselves how to manage staff during a period of job losses. Stop blame culture. Management need to be constructive with their criticism and encourage job development.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Direct Line Group it's all "Window Dressing"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Head in London, England (UK)
    Current Employee - Department Head in London, England (UK)

    I have been working at Direct Line (UK) full-time (more than an year)

    Pros

    Discounted insurance products
    Salaries are above market average

    Cons

    I had great hopes when I joined Direct Line Group, but unfortunately I soon found that behind the employee glossy brochures there was very little. Direct Line Group talk about their behaviours and values, but again this is window dressing as in practice you are treated as a number not a person. There are so many layers to the DLG organisation that as an employee it is hard to find the person responsible for a particular task as so many people will be involved ... no wonder our insurance premiums are so expensive ...!

    Advice to ManagementAdvice

    Review the structure of the company, eliminate the duplicated roles and implement a clear structure that is visible to all employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Poor management, bad corporate ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Change Analyst in London, England (UK)
    Former Employee - Change Analyst in London, England (UK)

    I worked at Direct Line (UK) full-time (more than an year)

    Pros

    None, a lot has been promised but not much delivered

    Cons

    Bad management, hideous performance management, legacy systems, very bad IT, disgusting culture of people.

    Advice to ManagementAdvice

    Do not lie to your people,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Serious concerns over future success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Direct Line (UK) full-time (more than 3 years)

    Pros

    good team and people - go out and drink a lot.
    Good pay if you negotiate

    Cons

    total lack on innovation, process, bloated middle management, nothing gets done, regardless of the endless meetings. Business seems to fight fires rather than plan strategically for the future.
    Bromley!!!
    Losing buisness hand over fist to other competitors! (in a serious way!!!!)

    Advice to ManagementAdvice

    sack middle management - upgrade IT systems - focus on innovation.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Work at Direct Line (UK)? Share Your Experiences

Direct Line (UK)

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.