DirectBuy Reviews

Updated August 10, 2015
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2.8
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Mike Bornhorst
22 Ratings

Pros
  • Positive work environment with lots of coaching on their marking system (in 5 reviews)

  • Decent pay, employee discount, commission (in 4 reviews)

Cons
  • Hours are poor, low pay, no benefits, (in 5 reviews)

  • There is an obvious communication gap between the managers and there is a high turnover rate in the call center (in 3 reviews)

More Pros and Cons

105 Employee Reviews

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  1. N/A

    Former Employee - Telemarketer in Newark, NJ
    Former Employee - Telemarketer in Newark, NJ

    I worked at DirectBuy (Less than a year)

    Pros

    Great people. You learn about work ethic.

    Cons

    Questionable conditions. A lot of cold calling.


  2. Receptionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Davie, FL
    Former Employee - Receptionist in Davie, FL
    Neutral Outlook
    Approves of CEO

    I worked at DirectBuy full-time (More than a year)

    Pros

    The new management made a positive difference

    Cons

    the job experience will depend on the ownership of every club

    Advice to Management

    none


  3. Solid opportunities for IT skills in the Merriville, IN area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DirectBuy full-time (More than a year)

    Pros

    Always opportunities to assist staff with resolving IT issues.

    Cons

    Executive strategies did switch often


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Potential to be great - but every opportunity squandered

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Valparaiso, IN
    Former Employee - Service Manager in Valparaiso, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DirectBuy full-time (More than 10 years)

    Pros

    In my extensive employment at DirectBuy, I met some really wonderful people. Coworkers were the best reason for going to work each day. Some of the other pros: -The benefits were decent -After 90 days, employees are granted use of DirectBuy membership privileges -The company began with a good concept to help consumers -Casual Fridays -Occasional Spirit Days -In the beginning of my employment, the company outings and Christmas parties were a great way for the employees to connect (Changed after just a few years) -Employee appreciation meetings and awards (Unfortunately often felt like a popularity contest) -I did enjoy my actual work in the various positions held throughout my employment.

    Cons

    DirectBuy is an organization that has the potential to be amazing. The concept is great; the Marketing dept is now finally looking for ways to improve sales tactics and actually benefit all consumers, not just those that can afford an overpriced membership. However, upper management leaves much to be desired as far as any type of mentoring or real direction or even genuine concern for the hundreds of people that work there. All that seems to matter is the bottom the line, and in my many years of employment, I never felt like the work I did mattered. In fact, it was never enough. If the obscene amount of daily work was completed, then expectations were just set higher. There was no real appreciation. Wages were less than fair for the work being completed, especially when the company required a Bachelor's degree for the various positions. The company would attempt to encourage a positive work environment by distributing things like Service Standards and ways of effectively communicating, while management themselves couldn't follow the newly adopted values. The ethics of the business are questionable at best. There would often be the running joke, that if you went to HR for anything, be prepared to lose your job. It was a joke, but not entirely untrue. So many great employees were let go without good reason, and in several cases, employees being given ultimatums that they take pay cuts and demotions if they wanted to keep their jobs. The dirty office politics were alive and well in this organization, and I saw so many people punished for standing up to the man behind the curtain or for suggesting any change to the ancient business practices taking place. At one point, there was a third party brought in to try to improve business practices and employee motivation. It was interesting, because it was supposed to take place over several weeks. After only a few short sessions, and the company suggesting that the treatment of employees should be number one priority, the sessions promptly ended. Morale was nonexistent. People were being timed on bathroom breaks. Punished for talking. Employees forced to cancel their vacations to work on the more "important" things at work. There was no teamwork between departments. Everything was a battle for dominance and the technology was so outdated that it was affecting the entire organization, all the way out to the Membership community as well. The organization spent so much money on all the wrong things and the places where it was really needed, suffered. With properly trained managers (not just people who have been there for 20 years), proper budgeting, more attention to real training for staff, more value placed on employee satisfaction, fair wages and team building exercises, and someone in charge who actually cares about the people who work there, this organization has the potential to thrive. Instead, at this rate, they will continue to close franchises, lose exceptional employees, squander opportunities for success, and ultimately one day, fail entirely.

    Advice to Management

    The employees are the reason for your successes and for your failures. Treat them like human beings and people who actually have the same families and basic needs that you do outside of work, and you'd be surprised at how well they will perform for you. It's not always about the pay, but rather how much of yourself you are willing to invest in their success as well, not just your own. People want to feel appreciated and that their work, no matter how small, is valued. Continue to treat them as numbers, and the constant turnover will remain the same. They will never see their job as anything more than a paycheck which ultimately will affect the precious bottom line.


  6. Helpful (1)

    Waste of Time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DirectBuy full-time (More than a year)

    Pros

    • They have cubicles • They don't charge you to use the restroom • Plenty of hot water (if you bring your own tea). • If you're always hot and you're lucky enough to work in a warehouse location you'll be fine in the winter; they usually don't turn on the heat until leads show up for the tours. • The owners may bring in a treat if it's your birthday. • If you love old school time share outbound lead generation techniques, you'll be at home here. • If you're good at your job but they don't understand what you do, they'll always tell you how you could be better. • You'll lose a lot of weight from all the needless stress and drama. • You'll make tons of new friends with the co-workers. They don't hang around long but you've got a life long bond; like war survivors. • If you went to college, you may end up being the smartest person there. • The owner is a really great guy. Just ask him.

    Cons

    • You're not allowed to decorate your cubicles. (Which is ok, because you probably won't work there long enough) • They don't hire a cleaning crew. So, the showroom and bathrooms are a mess. • You may work in a warehouse. • As an employee you don't get a FREE membership. • As an employee you don't get to buy at manufacturer's prices. • They herd new leads in like cattle. • They're not concerned with making members happy. Only making money. • If you buy a membership, expect to be treated like dirt. Especially if the check has already cleared. • If you're a prospect, expect to receive 3 calls a day for 2 weeks. Then, 2 calls a day for 3 weeks. Then, 1 call a day for a month. Even though they'll say they never called you when they reach you and you finally tell them to stop calling you. • They'll ask you to hire a babysitter to come tour their showroom. Your kids are not welcome. You're not even welcome unless you bring your credit cards and checkbook as proof of identification. • If you're even thinking about touring without your spouse, forget it! You may be asked to get a divorce before you come so that you may make all financial decisions on your own. • The service staff has never actually worked in service. They're robots that punch orders all day. Expect a lot of unhappy members with no one to make them happy. • There was a break room that was also a storage room. It had a dirty refrigerator. • The turn over rate is huge (for members and employees). • They neglect to tell people they'll be paying shipping and handling on almost every item. They reserve that for when the contract has been signed and money is in hand.

    Advice to Management

    Get off the boat.


  7. Sales

    Former Employee - Director of Sales and in Troy, MI
    Former Employee - Director of Sales and in Troy, MI

    Pros

    The company had a good training program. There was opportunity for growth and advancement. There was some support from management

    Cons

    The business was changing, and the company did not react well to changes. The compensation was below average for the type of work.


  8. Helpful (1)

    They clearly don't care about anything but the bottom line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Assistant in Saint Louis, MO
    Former Employee - Marketing Assistant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I worked at DirectBuy full-time (Less than a year)

    Pros

    Very few pros, my old supervisor was great but he got let go, there was cake on birthdays

    Cons

    No regard for personal life, no communication, didn't care about anything but money, employee's work/life balance, never felt valued or appreciated, revolving door of employees.

    Advice to Management

    Stop treating employees and potential customers like cattle.


  9. Decent Until New Owners

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Met ALOT of "Short Term" employees because the turnover was Huge!! But you get to meet some nice coworkers "briefly" before they quit or are fired.

    Cons

    Absolutely NO benefits except a one week vacation after a year. Work EVERY Saturday and Mostly until 8 pm during the week. Owners want you to do ALL the work while they rake in $5,000.00 for each Membership, then expect you to keep the people happy after they sign a contract they cannot break and realize they just got took. VERY poorly run by people who want to do nothing but waste time trying to figure out how to get more Members. They expect you to be married to the job for no pay or benefits!! Beware!!

    Advice to Management

    Too much to list! Learn to appreciate employees who want to help you succeed and respect them. The Corporate Office needs to come in and teach them how to run a business.


  10. Helpful (1)

    Membership Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at DirectBuy full-time

    Pros

    Gratifying to know the work changes families( our clients) lives by giving them super buying power.Fun place to work.

    Cons

    Sales of new memberships can be slow during certain seasons. After the first year I learned to put aside money for the anticipated slow down and planned my time off to coincide with those times.

    Advice to Management

    Motivate the sales force with incentives, trips and an occasional word of praise ( especially on the club level).


  11. Helpful (1)

    Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Staff in Marketing Department

    Cons

    Poor pay, few benefits, lousy working hours, NO ADVANCEMENT!



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