DirectSat USA Reviews

Updated April 15, 2015
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2.2
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Dan Yannantuono
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Employee Reviews

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  1. installer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installer in Harrisburg, PA
    Current Employee - Installer in Harrisburg, PA

    I have been working at DirectSat USA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The money is great management is solid and there is great structure.

    Cons

    Drive times between jobs sometimes reaches a hour this sucks. The scorecard based pay system seems like a game that you can't always control.

    Advice to Management

    Keep up the good work keep listening to the techs feedback thanks.

  2. DirectSat USA found a way to make money at the DirecTV HSP game... albeit from the techs themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Newark, NJ
    Current Employee - Technician in Newark, NJ

    I have been working at DirectSat USA full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Company provides vehicle and gas card (but you have to find parking near your home).
    -You get 1 or 2 days off a week (but you don't get to pick them, nor are they necessarily consecutive).
    -There's usually always a lot of work (because technicians are always getting fired for some reason or another).

    Cons

    -Piece rate pay = level 1 techs paying for level 4 techs.
    -Scorecard including 20 near impossible matrics set forth by DirecTV that have little to do with technician job. -Quarterly pay rate swings of between 20 and 50 percent between levels.
    -Health benefits cost 3 times industry standard (due to extremely risky nature of work).
    -Wholly inadequate training and field support for technicians.
    -Parent company UniteK Global Services is going through chapter 11 bankruptcy.

    Advice to Management

    Upper management needs to:
    -Dump the "if you don't like our way of doing things, find another bleeping job" attitude.
    -Hire enough supervisors to allow technicians to perform work safely.
    -Up-train under-performers instead of firing them for union sympathizing.
    -Staff enough technicians to get work done in-house instead of shirking off work onto 1099 labor.
    -Hire authentic "new" people and actually train them up, instead of relying on revolving door subcontractors.

  3. no advancement within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in King of Prussia, PA
    Current Employee - Dispatcher in King of Prussia, PA

    I have been working at DirectSat USA full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    work ethic and employees are good but not great. management is there but no help

    Cons

    micro-management, constant bombardment of work. upper management exists but don't.

    Advice to Management

    to learn how to listen, learn and teach. everyone is a student first and teacher later.

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  5. supervise tech in field for safety and quality of installs .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Supervisor in Claremont, MN
    Former Employee - Field Supervisor in Claremont, MN

    I worked at DirectSat USA full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    money possible own boss so to speak

    Cons

    hrs long job requires adverse conditions

  6. Not worth the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installer in Charlottesville, VA
    Former Employee - Installer in Charlottesville, VA

    I worked at DirectSat USA full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I really did try to come up with something good to say...

    Cons

    the pay, the time it takes to get paid, and so much more.

    Advice to Management

    Overhaul everything.

  7. Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in Roanoke, VA
    Current Employee - Tech in Roanoke, VA

    I have been working at DirectSat USA full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Free TV and okay pay

    Cons

    You work about 70 hours a week. They wont pay drive time they could care less about your family u are just a number on a board and your pay rate changes every three months and most of it is out of your control.

    Advice to Management

    If they spent more time in the field they would see how much harder it is now verse when they were in the field. Throw that scorecard out the window and build this thing from the ground up if you can get your techs to do quality work then your job would be easy

  8. Great place to work often!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician in Newark, NJ
    Former Employee - Technician in Newark, NJ

    I worked at DirectSat USA full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay for techs often.

    Cons

    Long hours for supervisors often.

    Advice to Management

    Compensate the best workers.

  9. Horrifcly LONG HOURS, Mediocre pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installer in Milwaukee, WI
    Former Employee - Installer in Milwaukee, WI

    I worked at DirectSat USA full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    HUGE discount on Directv subscription.

    Cons

    6 days a week working 7:00am until 8:00pm+ during spring and summer.
    Pay is on a Grade/Score system.
    EXTREME pay penalties for customers not having a telephone land line, and refusing the protection plan.
    Ladders issued are a dangerous, badly overused JOKE!
    Training BLOWS! (4-5 weeks of 8 bucks an hour and training made up as you go along)

    Advice to Management

    Don't forget, EVERY employee injury accident is AUTOMATIClLLY due to their negligence. Actual accidents never happen in the DirectSatUSA world. Hammer that home in your "Safety" meetings!

  10. Helpful (1)

    Positive learning experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Blue Bell, PA
    Current Employee - Intern in Blue Bell, PA

    I have been working at DirectSat USA

    Recommends
    Recommends

    Pros

    Extremely efficient logistics company. Company is headed toward continuous growth after initial financial instability. Management is very direct in direction and what is needed. Not a place for people who are unable to meet deadlines or work hard.

    Cons

    Work environment was somewhat strange. Competition between workers was extremely evident, workers seemed to sometimes not want to share information or offer help due to the fact that the company might seek to cut down.

    Advice to Management

    Extremely good leadership, especially in regard to prioritizing what needed to be done and the goals of the week. Possibly, be more understanding to employees and cut loose people who are deemed to be slackers.

  11. Terrible place to work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in King of Prussia, PA
    Current Employee - Dispatcher in King of Prussia, PA

    I have been working at DirectSat USA

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Decent hours, 4 days of 10 hours
    Some of the people are good to work with
    Ability to be flexible with your schedule

    Cons

    No room for growth
    Incompetent Management
    Treated very poorly by management
    Management gets stressed out at employees about management bonuses.

    Advice to Management

    First of there is way too much management. Management should focus more on customer service rather then scamming DirectTV and their customers to inflate their bonuses.

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