Directions in Research

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Directions in Research Reviews

Updated November 18, 2014
Updated November 18, 2014
14 Reviews
2.6
14 Reviews
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David Phife
7 Ratings

Employee Reviews

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  1.  

    Great place to work for students or people who want a flexible schedule!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Research Specialist in Grand Rapids, MI
    Current Employee - Market Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (less than an year)

    Pros

    Make your own schedule, meet a lot of cool people, easy work, decent pay, rewards hard workers, very convenient bus route, you can make up lost days very easily.

    Cons

    Can sometimes lay you off without forewarning, Can only work up to 29.5 HRS a week, Kinda difficult to make the SRS position.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Ok job with perks and downfalls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Specialist in Grand Rapids, MI
    Current Employee - Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (more than 5 years)

    Pros

    Flexible schedule, time off perks

    Cons

    Cancellations, Favoritism, Unclean autosphere, terrible bathrooms

    Advice to ManagementAdvice

    Don't pick favorites

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Research Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Specialist in Grand Rapids, MI
    Former Employee - Research Specialist in Grand Rapids, MI

    I worked at Directions in Research part-time (less than an year)

    Pros

    Make your own hours
    Rewards performance

    Cons

    Management is disrespectful
    Company culture sucks

    Advice to ManagementAdvice

    Smile more

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Worked for the time being

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Directions in Research

    Pros

    Flexible Schedule
    Lots of training
    Promotions
    Lots of help
    Great People

    Cons

    Cold Calling
    Rude customers
    Rude employees
    Uneducated coworkers
    Turnover rate

  6.  

    A dead end job when you have nowhere else to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Specialist in Grand Rapids, MI
    Current Employee - Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (more than 3 years)

    Pros

    You can mostly choose your own hours. The restrictions being that you must work between 18 - 35 hours a week and 6 of those hours must be on a Friday, Saturday, or Sunday.

    The work is not demanding. If you can read and speak English, you're qualified for this job.

    Cons

    Do not expect steady work, especially if you just got hired. Sometimes people go a month without getting any hours. In those situations, they don't tell you ahead of time that you're not going to have work for a while. Instead, they call you a few hours before you start each day.

    The work (conducting surveys over the phone) is repetitive and dull. You will spend 95% of your time getting hung up on or waiting for the call to actually go through. During this time, you will be expected to do nothing so you'll "be ready to answer the next call". I've worked here for years and I couldn't tell you the names of most the people who work here.

    Also, expect to be sweared at. Expect people to threaten to have you arrested. I once even had someone threaten to kill me.

    You will be evaluated mainly on quality and production. Quality here has the meaning that you read everything on your screen exactly as written and you have to get the person on the other end to give answers as written. One word out of line is enough to get you marked down.

    Production us how many surveys you manage to complete in an hour. You will get marked down if you complete so many below the average. Using this system, a certain number of employees is always below the average. If you spend to low below average, you will get fired.

    The equipment is not the best. Each day you'll be assigned a different booth to work at. Sometimes, so of the equipment you need will be missing or broken. The computers used are a hodge podge. Some of them are stilling running Windows 98 or Windows 95. Some of the booths used have electrical wires dangling freely from them. I think this might be a fire code violation, but I'm not sure.

    The office in general is unhygienic. Infestations of ants and mice are a recurring problem. The office chairs are stained and dirty, to the point that some employees actually buy their own. The cleanliness of the woman's bathroom is another issue that is constantly brought up with management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    If you REALLY need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interviewer in Grand Rapids, MI
    Former Employee - Interviewer in Grand Rapids, MI

    I worked at Directions in Research part-time (less than an year)

    Pros

    Flexible schedule
    Simple work
    Alot of cool people

    Cons

    EXTREMELY boring and redundant
    Complaints over SMALLEST details said on phone
    High up do NOT communicate to each other
    Computers VERY out dated and usually crash
    Chairs are beyond disgusting (food, pee, or other mysterious liquid stains)
    Newer QA's are just AWFUL at evaluating interviewers
    You're lucky if you ever get to sit next to a person you enjoy talking to
    Can't do really anything at cubicle. especially if the statement above occurs

    Advice to ManagementAdvice

    Honestly for the sake of all your employees, talk to the other Supervisors and QA's. So many occasions where one supervisor says something then later you get written up because this other supervisor had no idea of the change or doesn't agree with what was said. There is absolutely NO reason an employee should have 6 people telling them 6 different things on a project.

    Another thing, for the love of god can you PLEASE get those people new chairs. All the higher ups have nice chairs and computers. Employees are stuck with GIANT boxes with screens on their last leg and chairs LITERALLY on their last leg.

    Work on something employees can do while in between calls. Sitting around for 6-8+ hours twirling you're thumbs can only subside insanity for so long.

    Lastly READ What surveys your employees will be conducting. Some of the questions you guys asked us to read off to strangers are completely invasive. No sane person wants to talk to a complete stranger over the phone for 20-30+ minutes about their personal life. These type of questions are what already have people on edge about their privacy and the reason most HATE any type of unfamiliar numbers calling them.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Horrible atmosphere, I just worked there because it was semi flexible and paid me money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Specialist in Grand Rapids, MI
    Current Employee - Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (less than an year)

    Pros

    If you make the top cut every month you'll make 12$ an hour, which isn't bad... but most likely you wont.

    There was one person there whom I liked. Autumn. She was friendly and respectful.

    Cons

    Very dirty conditions
    Poor people work there
    Different things told to you by different people
    lies from management

    Advice to ManagementAdvice

    To the owner: You are nothing but greedy. Run your company differently... get management that isn't stuck, create an engaging environment for your workers, and invest in your company rather than squeezing every penny out that you can.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Research Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Specialist in Grand Rapids, MI
    Current Employee - Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (less than an year)

    Pros

    You get to feel like you work in the 1980s.

    Cons

    Sitting in a cube calling people during dinner time to take a survey they don't care about.

    Doesn't Recommend
    Negative Outlook
  10.  

    Very easy work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Research Specialist in Grand Rapids, MI
    Current Employee - Research Specialist in Grand Rapids, MI

    I have been working at Directions in Research part-time (less than an year)

    Pros

    Dress code is casual. The job has you sitting almost all day. Schedule is flexible, you can change hours/days as much as you want if you give enough notice. Can schedule work for between 18 and 29 hours. When starting, you work mostly 2nd shift. Break amounts/times are decent. The work itself is very easy. Starting pay is $8/hour. Work is semi-team oriented, meaning you work alone but have others around to help with questions and there is a general goal to meet.

    Cons

    The work gets very boring. There's a challenge in it if you can come up with one. Not for everyone; people will get mad and yell and be rude to you on the phone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good part time job for college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Directions in Research part-time (more than 5 years)

    Pros

    Very flexible schedule. Great for a college student.

    Cons

    Only able to work up to 29.5 hrs. per week most of the time. Very inept upper management. Mind numbing work. Treated more like a number then an employee. No benefits of any kind.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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