Discover Reviews in Chicago, IL

Updated September 19, 2014
Updated September 19, 2014
495 Reviews
3.7
495 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
243 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 57 reviews)

  • Great work/life balance, collaborative co-workers and great benefits (in 53 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 13 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 20 reviews)

More Highlights

201 Employee Reviews Back to all reviews

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  1.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time for more than a year

    Pros

    Quality company with great people. Office culture was exceptional. Facilities great.

    Cons

    Large organization difficult to get to know people. A lot of webex meetings not face to face time. relationships hard to build

    Advice to ManagementAdvice

    Continue path

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    I have been working at Discover full-time for more than a year

    Pros

    People are very smart, but they don't take themselves too seriously. Everyone at work has the best interest of the company at heart, and professionalism and work ethic are top notch. Furthermore, the company is extremely understanding of work / life balance, providing 25 days of paid time off (PTO). And the best part is that everyone is encouraged to use all of their PTO days. Management treats employees like adults, for instance, by trusting that everyone will not abuse the casual dress policy. Jeans day everyday makes for a comfortable and relaxed work environment.

    Cons

    Primarily, the location (if you want to live and work in the city). There are many reverse commuters who live in the city and use Metra to get to / from work.

    Advice to ManagementAdvice

    Please keep the great work! Continue to stay in touch with employees; it really motivates everyone to work harder.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at Discover full-time for more than a year

    Pros

    good career progression with clear vision of senior leaders

    Cons

    still considered one of the smaller financial institutions in the US

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Project Manager Rewards Marketing Contractor

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover as a contractor for less than a year

    Pros

    I was a Contractor which meant wasn't (probably) in for the long haul. I worked with a lot of great people, and then I worked with some not so great ones. But the majority were really great. A lot of my job/assignment satisfaction was tied to being a really satisfied customer of Discover, starting about a year after the company was formed (more than 20 years ago).

    Cons

    Huge company, highly regulated industry, lots of bureaucracy. Some of it is necessary, a lot of it just really frustrating and made me wonder, "Are we working on the same team, for the same goals and objectives?" Director level management leadership . . . well let's just say I'd question about 50% as an outsider. Overall, I believe if an employee draws a line in the sand about what constitutes a reasonable work-life balance, it will be respected. But if the employee doesn't . . . the employee will be just a whipping boy for the organization.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Interesting Work; Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Riverwoods, IL
    Current Employee - Manager in Riverwoods, IL

    I have been working at Discover full-time for more than a year

    Pros

    Good collaboration below Director level.
    Great benefits.
    Interesting work helps keep employees engaged.
    Flexible schedules, telecommuting and multiple office locations are offered to employees in some departments.

    Cons

    Poor training and team integration for new hires: sink or swim mentality.
    Outdated, non-integrated technology.
    Pay structure lower than industry standard.
    Redundant compliance structures cause friction among senior leaders and inconsistent goals across departments. Employee morale suffers as a result of confusion created by inconsistent messaging.

    Advice to ManagementAdvice

    Rewarding conformity with leadership perspective results in inability to do the right thing for the company.
    Eliminate redundancy so cross-functional goals align to corporate expectations.
    Improve morale by reducing command/control mentality at director and VP levels.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Your satisfaction/experience depends upon who you report to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time for more than 3 years

    Pros

    Credible and competent leadership at C level. Ethical and innovative company seeking to change the relationship between banks and customers. Good company culture, time off, and other benefits. Numerous valuable internal enrichment opportunities and presentations. Many good people, encouraged to grow/change positions regularly. Products you can believe in and evangelize for. Call centers and most customer-facing positions are well supported with good systems, training, monitoring, and rewards. Truly world class!

    Cons

    My experience is at the corporate headquarters in Riverwoods, IL. Highly bureaucratic and political. VP and Director level decisions may be based less on facts and more on personal ambitions and preferences. The extent to which you can enjoy the culture and internal benefits depends primarily upon the ethos and demands of your immediate supervisor and position. Often more to do than can reasonably be expected. HR is a disorganized mess that doesn't serve the employees or management well. After initial "orientation", you're on your own! Technology is a patchwork of mostly undocumented systems rather than truly integrated. Huge backlog of projects competing for resources. Hard to find subject matter expertise due to constant personnel turnover and lack of importance placed upon documentation.

    Advice to ManagementAdvice

    Practice what you preach (Discover core values, such as "doing the right thing") day in and day out, at all levels for all individuals. Build systems and place an emphasis on creating usable documentation. The amount of time and effort that is wasted and duplicated is mind-boggling!!!! HR needs a complete overhaul with less dog and pony and more meat and potatoes.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Deerfield, IL
    Current Employee - Project Manager in Deerfield, IL

    I have been working at Discover full-time for more than 5 years

    Pros

    Work/life balance, benefits, time-off. Promote within as well as externally. Terrific leadership!

    Cons

    Business Technology resources are limited. Salary is not as good as other companies

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Discover values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst and Developer  in  Riverwoods, IL
    Current Employee - Data Analyst and Developer in Riverwoods, IL

    I have been working at Discover full-time for more than 3 years

    Pros

    Discover has a very unique environment. They believe that if they treat their employees well then in turn we will treat the customers well, which in turn will make the company money. It has been working for them. They have a wide range of opportunities. You are able to move around very easily from team to team.

    Discover has an open door policy. Everyone is very friendly and willing to help, it has a great culture.

    Cons

    For the most part I have not seen many cons to working for Discover. The company is very meeting centered, so at times it makes your days/weeks very stressful but that is to be expected at most jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Technology  in  Riverwoods, IL
    Current Employee - Business Technology in Riverwoods, IL

    I have been working at Discover full-time for more than 3 years

    Pros

    Work/life balance is great. 25 PTO days and great work from home options. Benefits are great. Friendly people, culture is very relaxed.

    Cons

    If you start here, your salary is lower than someone who got hired externally. Political environment and middle management in IT is not trained in how to manage employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager-analytics  in  Riverwoods, IL
    Current Employee - Project Manager-analytics in Riverwoods, IL

    I have been working at Discover full-time for more than 3 years

    Pros

    Good work-life balance and great opportunities for career advancement

    Cons

    Salary ia not very competitive

    Recommends
    Positive Outlook
    Approves of CEO

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