Discover Reviews

Pros

BENEFITS are outstanding for an entry level position.

Days off around holidays are great, most projects are done before holidays so PTO can be taken

Cons

Not very connected to upper level management, would like more communication and feedback compared to other companies.

Salary a little lower than other opportunities.

Advice to Senior Management

Maybe have better wrap up meetings for projects, more initial direction for entry level positions would be a positive for both employees and managers

Pros

work-life balance is decent. campus is ok

Cons

not a merit based culture. promotions are based on a number of advocates.

passive - aggressive style making it very difficult to make progress and collaborate openly

many unmotivated "dinosaurs" that just want to coast along. no energy, no drive

satisfaction survey is conducted annually, but results are not really acted upon

Advice to Senior Management

intro real 360 evaluations to enable employees provide feedback on their managers

Pros

Flexible, great benefits, fair pay and compensation, easy to be hired, laid back atmosphere, diverse

Cons

New Albany call center is just that. You mainly have a choice of customer service, where you will have to cross sell protection products, or collections. Rarely is a position available in better-rated phone based departments like security or national recovery and mostly go to desperate employees (or newly hired wife of HR recruiter). Dress code is pretty laid back and varies by department. Customer service may dress down Monday, Tuesday, Friday, and weekends with Wednesday and Thursday only as reward. New hires may be shocked to see most current employees don't look like they tried very hard when dressing for work that morning. Last but not least, if you have prior call center experience you will be famiilar with AHT, AUX, FCR, etc. but Discover is king for holding you to every possible metric a report can be generated for. In fact, I can't be sure there is not a review being done on how many breaths you take during the workday.

Advice to Senior Management

When wondering why you have such a high turnover please consider the fact that you hide in your office all day looking at reports. Employees feel like little more than that so make an effort to seem like you care by saying hello and offering better moral boosting rewards than an additional dress down day.

Pros

Good benifits with lots of PTO

Cons

too many levels and rigid

Advice to Senior Management

a little much micro-management

Pros

Generous time-off and benefit package

Cons

A great deal of effort should be expended on soliciting political favor if you have dreams of being successful within this company. Knowledge and ability alone are rarely recognized, especially if the individual does not possess a college education.

Advice to Senior Management

Upper management should take a more active role in ensuring the achievers at the bottom of the totem pole have opportunities for grooming, recognization, and promotion.

Pros

PTO is very good
Benefits are good compared
Flexible working hours

Cons

Career Development lacking and must be undertaken on your own
Reviews are poorly conducted and ratings are on bell curve.
Political Correctness is something you must learn
Middle Management lack people skills at times and won't make the tough decisions.
Late Projects are pretty normal

Advice to Senior Management

Improve management training and project delivery process

Pros

5 weeks vacation and Summer hours

Cons

Managers could yell at direct report and get away, because senior management cares more about managers than the working bees.

Advice to Senior Management

360 degree evaluation, especially for those managers never could keep any employee more than one year (min. for internal lateral transfer-- no compensation change; yep, that's how good the managers are), demotion is necessary, or "up or out".

Pros

20 Days off to start per Year
Flexible Schedules
Work Hard = Promoted to Different Levels of Collections or Management ... BONUS MONEY!!!
OVERTIME
HOLIDAY PAY

Cons

Its Collections... So you be prepared to have people yell at you over the phone...
Its BORING>>> AT TIMES>>>

Advice to Senior Management

NOT AT THIS TIME

Pros

Life/Work balance. Great people. Employee empowering.

Cons

Career advancement is hard to achieve. You should be happy where you are.

Advice to Senior Management

Continue concentrate on employee satisfaction.

Pros

Campus is nice;
Has a on-site gym, though you need to pay a pretty high price for it.

Cons

Senior leadership lacks vision; dirty political environment;
Compensation and benefits are worse than the industry average;
Not a good place to work or learning important skills.

Advice to Senior Management

Really look into the qualifications of those you put in important positions.