Discover Reviews

Pros

There is a lot of diversity between the coworkers and an awesome opportunity for growth.They have wonderful benefits as well.

Cons

Sometimes there is favoritism, a lot of outbound blind dialing, and some immature people.It can be tedious at times as well.

Advice to Senior Management

Continue to build rapport and a more personal relationship with the agents, and educate themselves more when transferring to a new department.

Pros

Great PTO plan! I started off with 4 weeks PTO and on top of that you get holidays too. The pay is decent too.

Cons

People don't realize how hard it is to have a job where you are constantly on the phone. It is physically draining.

Pros

Great benefits and time off (25 days to start!). If you stay long enough and are bright you will get promoted. Many opportunities to move around. Management is usually supportive in movement to other areas of the business. Work with lots of smart professional people.

Cons

Management and people are always moving so nothing is ever constant so as soon as you get used to what your doing it changes completely and you get a new team. Some management is completely disconnected to work. Some positions and teams are more difficult to get out of then others.

Advice to Senior Management

Ask for feedback and spend more time developing your employees.

Pros

Non-cash benefit not bad. Campus is nice.

Cons

Constant corporate reorganization with no clear purpose that only result in high turn over so it can get cheaper labor. Management believes employees are not important and company's system takes care of every thing, which understandably makes bonus like a joke. Employees play backstabbing to each other to get promotions. Managers manipulate performance ratings to play favoritism and always say one thing but do another like senior management. Anyone who dares to say anything will get forced out.

Advice to Senior Management

You are employees too

Pros

Medical and dental benefits at reasonable cost that begin immediately

Cons

Lack of communication amongst the collection department managers and employees. Customer service area is much better managed. Call monitorings requirements are not consistent. Unclear expectations made it difficult to work here.

Pros

Fair compensation versus others in the industry.
Excellent room for raises based on performance w/ a 6,9, or 12 month evaluations based on where your pay falls versus your peers
4 week paid time off, but no additional sick leave.
Excellent 401k match
Very reasonably priced health benefits.

Cons

There is a complete lack of transperency in incentives and acheivement awards. They do no publish statistics for associates to determin if their incentive was calculated correctly.
It is extremely difficult to get a schedule change and performance is not measured in determination just tenure.
DFS made more profits then anticipated and had a record breaking year in 2011 and did not bonus the workers.
Although they have a 4 weeks paid time off there is no sick time off and only 6 paid holidays.
Although there is an open door policy employees fear retaliation and there seems to be no promotion if you voice your opinions.
No maternity or paternity leave.
When asked to help out with other department's work our core measurements and goals were not adjusted and we are judged on metrics for that additional work that the other department isn't even evaluated on due to system issues.
I feel Discover is an okay to good place to work, but there is definate need for improvement.

Advice to Senior Management

The most important improvement would be to value associates feed back instead of feeling the employee is negative.
More transperency in incentives and awards.
Give bonuses to the "worker bees" and not just the big guys. After all you did state it was all because of us. It verges on insulting to hear how profitable we were in 2011 with just worthless verbal praise.

Pros

Decent 25 days personal leave days ( including vacation, sick days, etc)

Cons

Sub-par compensation.
In some teams, working from home is strictly forbidden.
Some people in senior management are incompetent and driving worker bees crazy.

Advice to Senior Management

360 degree feedback for management team.

Pros

Competitive salary, generous time off, dynamic and exciting workload

Cons

Greatest flaw that comes to mind is the use of Windows XP and MS Office 2003. Were told upgrades to Windows 7 and Office 2010 upcoming, but nothing yet.

Pros

good work/life balance
low performance expectations

Cons

poor career advancement opportunities for junior employees
compensation is average at best

Advice to Senior Management

make greater efforts to retain top talent

Pros

Discover provides housing in a top-notch extended stay hotel for the entire summer, with some meals provided. The work environment is warm and welcoming throughout the entire campus. You are provided a mentor that is there to help and talk to you whenever you need it. You will not feel lost at any point, because the people you work with will help you with anything that you need. The campus also has a huge food court, several small shops with treats/food/drinks. It also has a fitness center that is very convenient. The people are very easy to talk to and get along with. The recruiting supervisor is absolutely the best. She makes the experience top-notch and extremely enjoyable with intern events planned all throughout the summer. Being able to hang out with other interns also makes its a great summer. You will make many new friends and have experiences with them that you will never forget. Truthfully an amazing summer for an intern.

Cons

Upper management is fairly distant from employees and they have a hard time acting on feedback and suggestions given to them by employees.

Advice to Senior Management

Listen to your employees, and actually follow through with promises that are made. Take suggestions/criticism and use them to your benefit.