Discover Reviews

Updated September 29, 2014
Updated September 29, 2014
502 Reviews
3.7
502 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
248 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 73 reviews)

  • great benefits given to employees beginning day 1 of employment (in 59 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 15 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Five years at Discover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Salt Lake City, UT
    Former Employee - Account Manager in Salt Lake City, UT

    I worked at Discover full-time for more than 5 years

    Pros

    All sorts of benefits, Prizes, gift cards, special events catered food, cafeteria, easily accessed location and training staff.

    Cons

    Need more hands on coaching rather than just computer provided.
    Call center is very busy and you take calls after calls

    Advice to ManagementAdvice

    Listen to employee suggestions and complaints

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  West Valley City, UT
    Current Employee - Project Manager in West Valley City, UT

    I have been working at Discover full-time for more than 5 years

    Pros

    Benefits are highly competitive, facilities are great, lots of flexibility in careeer movement and opportunities. Really like the culture of longevity and stability in long-term career.

    Cons

    Work life balance can be difficult depending on position. Expectations not always clear for annual reviews. Strategic change is constant so all roles are always evolving making it difficult to get right experience for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    I have been working at Discover full-time for more than a year

    Pros

    People are very smart, but they don't take themselves too seriously. Everyone at work has the best interest of the company at heart, and professionalism and work ethic are top notch. Furthermore, the company is extremely understanding of work / life balance, providing 25 days of paid time off (PTO). And the best part is that everyone is encouraged to use all of their PTO days. Management treats employees like adults, for instance, by trusting that everyone will not abuse the casual dress policy. Jeans day everyday makes for a comfortable and relaxed work environment.

    Cons

    Primarily, the location (if you want to live and work in the city). There are many reverse commuters who live in the city and use Metra to get to / from work.

    Advice to ManagementAdvice

    Please keep the great work! Continue to stay in touch with employees; it really motivates everyone to work harder.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time for more than a year

    Pros

    Quality company with great people. Office culture was exceptional. Facilities great.

    Cons

    Large organization difficult to get to know people. A lot of webex meetings not face to face time. relationships hard to build

    Advice to ManagementAdvice

    Continue path

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time for more than a year

    Pros

    Good work life balance, 25 PTO days, friendly people, free food once a while.

    Cons

    Pay below industry average. Can be very political. Promotions are hard to get within the team unless you rotate.

    Advice to ManagementAdvice

    Competitive compensation!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at Discover full-time for more than a year

    Pros

    good career progression with clear vision of senior leaders

    Cons

    still considered one of the smaller financial institutions in the US

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Officer  in  Louisville, KY
    Former Employee - Loan Officer in Louisville, KY

    I worked at Discover full-time for more than a year

    Pros

    Great resources that help you to be successful. In house software top notch. Lead flow, is strong and you have the backing of the Discover brand.

    Cons

    Products could be more competitive.

    Advice to ManagementAdvice

    Make it easier to pick up more business at a lower margin. Time tested result.

    Recommends
    Neutral Outlook
  9.  

    Project Manager Rewards Marketing Contractor

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover as a contractor for less than a year

    Pros

    I was a Contractor which meant wasn't (probably) in for the long haul. I worked with a lot of great people, and then I worked with some not so great ones. But the majority were really great. A lot of my job/assignment satisfaction was tied to being a really satisfied customer of Discover, starting about a year after the company was formed (more than 20 years ago).

    Cons

    Huge company, highly regulated industry, lots of bureaucracy. Some of it is necessary, a lot of it just really frustrating and made me wonder, "Are we working on the same team, for the same goals and objectives?" Director level management leadership . . . well let's just say I'd question about 50% as an outsider. Overall, I believe if an employee draws a line in the sand about what constitutes a reasonable work-life balance, it will be respected. But if the employee doesn't . . . the employee will be just a whipping boy for the organization.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Specialist  in  New Albany, OH
    Former Employee - Training Specialist in New Albany, OH

    I worked at Discover full-time for more than 10 years

    Pros

    Good people, nice facilities, decent benefits & pay, easy to promote and allow movement through company

    Cons

    same as with all call center environments....depending on position and department, you may experience some of the worst calls you ever had in your life.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    OK

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover

    Pros

    Great managers and employees. Great training program and awesome benefits

    Cons

    Don't care too much about employees. If you are not cutting it, they cut you. Hours are LONG and they expect a lot out of you.

Discover Photos

Building #2 - Discover Corporate Headquarters
Meeting Room
Meeting Room
Building #1 Rotunda

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