Discover

  www.discoverfinancial.com
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Discover Reviews

Updated August 20, 2014
Updated August 20, 2014
485 Reviews

3.7
485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
234 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 57 reviews)

  • Great work/life balance, collaborative co-workers and great benefits (in 53 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 13 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good life-work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good life-work balance, and nice people. Well established career path

    Cons

    need to change teams in order to get promotion

    Advice to ManagementAdvice

    fair compensation

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Salt Lake City, UT
    Current Employee - Account Manager in Salt Lake City, UT

    Pros

    positive team membership
    cafeteria
    time off
    Decent work quality
    benefits

    Cons

    can be challenging providing great customer service

    Recommends
    No opinion of CEO
  3.  

    Discover is a great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    Pros

    great life work balance
    great benefit 401 match health insurance
    good immigration policy for foreign born workers

    Cons

    the internal promotion system is not a sound one
    the pay is around or below industrial avg

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    Pros

    - Friendly people
    - Place to make a lot of contacts for life
    - Work LIfe balance
    - Easy to move up if you work hard
    -Great Visibility with higher management

    Cons

    - Slow to accept change
    - Aging population
    - Needs fresh ideas
    -

    Advice to ManagementAdvice

    Accept more change

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecommunications  in  New Albany, OH
    Current Employee - Telecommunications in New Albany, OH

    Pros

    Training on new projects was beneficial. Location and site is pleasant environment. Team members were friendly and helpful. Onsite cafeteria is beneficial. Fun activities for employees aimed at building connections. Gym location onsite.

    Cons

    Management does not take control over employees lets them get away with too much. Fee for gym use.

    Advice to ManagementAdvice

    Micromanage more will deliver more respect from the team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Comfortable but that's all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Discover is a good place to work and they provide some nice benefits to employees, such as generous time off (PTO), flexibility of scheduling (depending on position), and competent insurance.

    Cons

    Nepotism is a huge demotivator for promoting in the company. Don't expect to get far in the company unless you can "play the game" of office politics, making friends with the right people or people in the right positions, and don't mind get overlooked time and time again for promotions. Management DOES NOT care about you because ultimately you are replaceable. A lot of hardworking, skilled, and qualified employees leave the company because of lack of opportunities or growth.

    The company is very conservative and they continue to cut back perks that are well deserved. This can be seen in their incentive/commission offerings. They used to pay a lot and it was fun to work here. Now it has turned into a scary place where you never know when something will be cut or taken away. They think that their benefits and "competitive pay" will make you stay there; well they will make you stay for a while because PTO like this is hard to find. However, you certainly deserve more as employee. You need someone who cares about YOU and wants you to succeed.

    Advice to ManagementAdvice

    See my comments above. Plain and simple, fight to keep good people. Why do you not care about people who get an education? I have a degree in a business related field (applicable to the company) and NO ONE CARES or will give me a chance to promote. You invested money in my education (tuition reimbursement) and you don't care that I'm working on leaving you because I can't get anywhere. Stop giving HQ ROE and not the field employees WHO MAKE YOUR BUSINESS WORK AND SUCCESSFUL. I want to stay with you BUT YOU DO NOT CARE.

    Recommends
    Disapproves of CEO
  8.  

    Overall positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  New Albany, OH
    Current Employee - Team Leader in New Albany, OH

    Pros

    Great benefits, good customer service strategy, PTO program

    Cons

    Disconnect in upper management.

    Advice to ManagementAdvice

    Communicate big changes in more of a timely fashion

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Competing department goals made it hard to get things done.

    Former Employee - Marketing Manager  in  Riverwoods, IL
    Former Employee - Marketing Manager in Riverwoods, IL

    Pros

    Many talented people. Great work life balance and campus amenities.

    Cons

    Politics and competing goals. Lack of ownership or direction.

    Advice to ManagementAdvice

    Synch some shared goals, clearly assign ownership to get more harmony and cooperation between departments. Stop allowing the bulling to happen by a few in Senior management. Make them accountable and people won't leave.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    They take care of you but it comes at a price.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  West Valley City, UT
    Former Employee - Team Leader in West Valley City, UT

    Pros

    The benefits at Discover Card are amazing! At day one I already had medical and PTO accruing. Not many companies compete with that alone. There is opportunity to grow as well which is a major plus if you are looking to climb a latter of success.

    Cons

    The gossip and backstabbing in this place is horrible. Learning how to play the game is an absolute must if you intend on making Discover Card a career. I worked hard to escape this by landing a management position only to realize that it was even worse up in the higher levels. There are good leaders in the company but there many are that don't belong in management. Might as well work at American Express since they will compensate you at a higher rate for the same work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Just an ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    Pros

    Benefits package is good, campus is great and the overall viability of the company is good.

    Cons

    Middle management is weak and is not interested in developing most of the employees. If you're one of the 'chosen' few, you have a better opportunity. Career stagnation is rampant.

    Recommends
    Neutral Outlook
    Approves of CEO

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