Discover

  www.discoverfinancial.com
  www.discoverfinancial.com

Discover Reviews in Riverwoods, IL

Updated November 19, 2014
Updated November 19, 2014
531 Reviews
3.7
531 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
261 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 77 reviews)

  • great benefits given to employees beginning day 1 of employment (in 61 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 15 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 22 reviews)

More Highlights

191 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL

    I worked at Discover as an intern (less than an year)

    Pros

    Discover has a friendly environment for its employee and employee's family. Discover offers an environment which encourages employees to learn more.

    Cons

    The location is a bit not convenient. People are not allowed to use other cards when in the cafe.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL

    I worked at Discover as an intern (less than an year)

    Pros

    People are nice
    Good manager values your ideas

    Cons

    Silo-ed, hard to make changes happen

  3.  

    I loved my time as an intern at Discover- I would definitely love to work there in the future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Law and Compliance in Riverwoods, IL
    Former Employee - Law and Compliance in Riverwoods, IL

    I worked at Discover as an intern (less than an year)

    Pros

    The office environment is amazing! Everyone is so welcoming and laid back, while still being very professional and productive. All of the interns receive 3 days of orientation and training, which really helps provide background knowledge to the work you perform throughout the summer.

    Cons

    There were times when I did not have any work to do because I had finished all of the projects assigned to me and no one else had anything for me to do. For the majority of the time, however, it was an appropriate workload

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Weak Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Associate in Riverwoods, IL
    Current Employee - Senior Marketing Associate in Riverwoods, IL

    I have been working at Discover full-time (more than an year)

    Pros

    Just started the Work from home policy this year, as well as the downtown office. Needless to say this was done to retain talent and compete with other companies in the neighborhood who had the downtown and work from home facilities way back. PTO is a decent number, lots of activities on campus. Benefits are good, people are helpful, happy family culture is supported

    Cons

    Discover needs fresh talent and outside world perspective (technology, social media, brand image). Documentation processes are outdated and unorganized. There is no on the job training for people transitioning into new roles, given the fact that trying out new roles is encouraged to the highest degree. Management is somewhat lost and direction is not good. People are very big on the blame game, since everyone is always moving around, it gets frustrating getting things done as some one or the other has "just moved in". Rather than making sure that thorough controls and research goes into projects, people are more focused on correcting blunders and operational errors. Favoritism is extremely rampant to the point that you will be made manager (no college degree required) if you are a favorite, compared to a candidate with credentials such as a Masters degree and work experience from other places. HR is absolutely insufficient when it comes to talent management and compensation brackets. A person who has been with Discover for some time can get paid lower than a person who just came in on a junior position. Biggest shocker is that 99% Discover employees use and prefer Visa MasterCard and American Express. Shows how much they value their own product and how how hard they are working to make it the best.

    Advice to ManagementAdvice

    Improve job descriptions and on the job training. Develop a uniform documentation method for all teams and departments. The VP's and SVP's need to get out of their rooms and talk to the employees more in a BAU environment. Your company is too old fashioned and needs a face-lift, especially the Human Resources, that has zero interaction with employees after they are hired.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Company and Excellent work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Riverwoods, IL
    Current Employee - Anonymous Employee in Riverwoods, IL

    I have been working at Discover full-time (less than an year)

    Pros

    Excellent company . Nice Work environment and great work life balance . Great benefit as well

    Cons

    Nothing I can think of as of now

    Recommends
    Approves of CEO
  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Analytics in Riverwoods, IL
    Current Employee - Manager Analytics in Riverwoods, IL

    I have been working at Discover full-time (more than 5 years)

    Pros

    I think that Discover has a great work/life balance. Not only do you start off with 25 days PTO, but there is also opportunity to work from home.

    Cons

    The salary could be a little more competitive

    Advice to ManagementAdvice

    Improve your HR department so that you can improve retention

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    mixed reaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Riverwoods, IL
    Current Employee - Senior Manager in Riverwoods, IL

    I have been working at Discover full-time (more than an year)

    Pros

    Good vacation time of 25 days,
    work life balance in control for half the year
    Seen a lot of people being here for decades also.
    not too much pressure to fix production issues as they linger around for around 3 months also.
    Good place for interns

    Cons

    Very old tools, processes. I bet you will get a job outside with these credentials.
    Top management is having absolutely no long term view. They just think for a month nothing more than that.
    Old timers(those who are here for one or two decades) will make others life miserable. These people neither do any work nor will let anybody do any other work. Almost 95% of these old timers cannot get a job outside. They are frustrated with their compensation and skill sets but they know very well that they won't even get 50% of this salary outside. They are very negative personalities.
    Boot licking of the managers is very much a norm out here.
    You will be very much surprised that company doesn't have any integrity or honesty with their shareholders, customers and employees. Whatever they offer the employees on offer letter - you actual work could be two or three level down after joining.

    Advice to ManagementAdvice

    Get the fresh brains rather than trying out old timers who are neither doing any work on their own nor letting others to do the work. At least have some transparency, honesty and integrity with three stake holders - share holders, employees and customers. Get rid of outdated tools or processes and get rid of unnecessary work force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    I have been working at Discover full-time (more than an year)

    Pros

    People are very smart, but they don't take themselves too seriously. Everyone at work has the best interest of the company at heart, and professionalism and work ethic are top notch. Furthermore, the company is extremely understanding of work / life balance, providing 25 days of paid time off (PTO). And the best part is that everyone is encouraged to use all of their PTO days. Management treats employees like adults, for instance, by trusting that everyone will not abuse the casual dress policy. Jeans day everyday makes for a comfortable and relaxed work environment.

    Cons

    Primarily, the location (if you want to live and work in the city). There are many reverse commuters who live in the city and use Metra to get to / from work.

    Advice to ManagementAdvice

    Please keep the great work! Continue to stay in touch with employees; it really motivates everyone to work harder.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time (more than an year)

    Pros

    Quality company with great people. Office culture was exceptional. Facilities great.

    Cons

    Large organization difficult to get to know people. A lot of webex meetings not face to face time. relationships hard to build

    Advice to ManagementAdvice

    Continue path

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL

    I worked at Discover full-time (more than an year)

    Pros

    Good work life balance, 25 PTO days, friendly people, free food once a while.

    Cons

    Pay below industry average. Can be very political. Promotions are hard to get within the team unless you rotate.

    Advice to ManagementAdvice

    Competitive compensation!

    Recommends
    Neutral Outlook
    Approves of CEO

Discover Photos

Work at Discover? Share Your Experiences

Discover

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.