Disney Cruise Vacations

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Disney Cruise Vacations Reviews

Updated November 12, 2014
Updated November 12, 2014
20 Reviews
4.0
20 Reviews
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Disney Cruise Vacations CEO Karl Holz
Karl Holz
5 Ratings

Employee Reviews

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  1.  

    Shoreside Cast Member working in Celebration.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Celebration, FL
    Current Employee - Anonymous Employee in Celebration, FL

    I have been working at Disney Cruise Vacations full-time (more than 10 years)

    Pros

    Good health benefits. Highly discounted cruises. Free theme park entry.

    Cons

    Hourly workers are looked down upon. Call center environment very busy at times. Most managers got there by knowing someone or kissing the right butts, not because of their knowledge.

    Advice to ManagementAdvice

    Ask and listen to your hourly workers. Do not let managers make crucial decisions without consulting the end users. We are the ones that know the jobs, and work these jobs daily. NOT the managers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    REMY (Disney Dream) - Good working environment and XP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Disney Cruise Vacations full-time (less than an year)

    Pros

    traveling, meeting people from all over the world, working only dinner shifts and 1 brunch a week

    Cons

    Lots of customers dont understand the complicated confusing tipping system, 15% gratuity automatically added ONLY to alcoholic beverages, nothing on food. Customers are forced to complicated calculations at the end of their meal (after drinking alcoholic drinks) to calculate the servers tip. The obvious result is that most of the time waiters get stiffed, or tipped the wrong amount or even very often they get zero tips because guests think service is included. Add this to the lots of non-English speaking guests and japanese and european who dont tip and you get the picture...Company policy doesnt allow waiters to explain the complicated system. Frustrating and NON SENSE.

    Besides, Remy (on the DREAM, not on the Fantasy) doesn't have enough customers / business to guarantee a good stable income to dining room staff. Its not unusual for waitstaff to have 3 days off a week for lack of customers...
    Restaurant prices are way too high ($70 a person + tax and tip) compared to the target clientele (3/4 day cruises). On the Fantasy ( 1 week cruises) they have better business, better clientele and in one week guests have time to try Remy.

    Note: there are 3 main free restaurants on the ship, on the 3 day cruise, in order to eat at REMY you need to give up one of the free themed restaurants. Hence the natural lack of business...if u r looking for avg money ($700/1000 a week as a CHEF DE RANG-Waiter) this could work out, more than that only on the Fantasy.

    The money for assistant servers is way too low, which explains the high turnover. But u work much less than main dining, in a smaller team, with better food and guests. Overall the experience is really worth it, both professionally and "personally". You get to work in a big company with high standards and experience in hospitality.

    Remy will be delightful when moderately busy, but when it's full it will show all its flaws (from concept to badly designed dining room table set up) and lack of Real World-Not ByTheBook organization. Disney its not in fine dining but an entertainment company for family and kids. So dont set your expectations too high and you will be just fine.

    Advice to ManagementAdvice

    Company at any level is structured in a way that doesnt listen/care for employees advice. Its managed strictly top down, so dont waste your time. Follow the rules, your opinion wont matter in any case.

    Approves of CEO
  3. 2 people found this helpful  

    Best Company I've Ever Worked For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Embarkation and Travel Services in Celebration, FL
    Former Employee - Embarkation and Travel Services in Celebration, FL

    I worked at Disney Cruise Vacations full-time (more than 3 years)

    Pros

    -Amazing travel opportunities, like free or very cheap cruises.
    - very diverse environment, with people of all ages, races, and cultural background working together.
    - still a small enough company that it's easy to network and get to know leadership.
    - Disney Cruise Line offers different resources for their employees' development. Some of the programs are very competitive, but definitely worth it!!
    - frequent town halls and special appreciation events ensure that everyone is always in the loop and happy.
    - salary is good, not great, but typical for the industry.
    - basically, I wish I had never left!

    Cons

    -Certain departments do see their fair share of nepotism
    - Not all leaders are fair, but you'll get that anywhere you go.

    Advice to ManagementAdvice

    Stop letting managers pass over qualified candidates to hire their kids and their spouses.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A place where dreams do come true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Youth Activities Counselor in Cape Canaveral, FL
    Former Employee - Youth Activities Counselor in Cape Canaveral, FL

    I worked at Disney Cruise Vacations full-time (more than 5 years)

    Pros

    Anything you wish for, from dream vacations, to great service and people....

    Cons

    Vacations are too short when you spend them at Disney...

    Advice to ManagementAdvice

    Keep what you do cause you are doing a great job. And never stop bringing new things as you always do...

    Recommends
    No opinion of CEO
  6.  

    Developed World company Runed by underdeveloped people, Modern Slavery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bar Server in Orlando, FL
    Current Employee - Bar Server in Orlando, FL

    I have been working at Disney Cruise Vacations as an intern (less than an year)

    Pros

    No expenses, Free Laundry, food, cheap alcoholic drinks,

    Cons

    Awful food, Confined environment, nepotism, Few free time, No basic salary, extreme rules and power abuse

    Advice to ManagementAdvice

    Promote people based on merits,

    Doesn't Recommend
    Neutral Outlook
  7.  

    Different Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Host in Port Canaveral, FL
    Former Employee - Merchandise Host in Port Canaveral, FL

    I worked at Disney Cruise Vacations full-time (less than an year)

    Pros

    Contact with people all over the world, sales experience with merchandise such as: Watches, drinks, pins,perfumes,etc.

    Cons

    Long hours of work during sea days, and time changes, due to time zones.

  8.  

    Definite Ups and Downs

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Youth Activities Counselor
    Former Employee - Youth Activities Counselor

    I worked at Disney Cruise Vacations full-time (more than an year)

    Pros

    Typically fun job and great community, free room, board, and travel. Despite low pay you can really save up some money with such few expenses. It's great having a long span of vacation time if you're traveling (and free admission to parks)

    Cons

    Ports get old after a while (at least on the Dream), long hours, low pay. Vacation time gets boring when you are just at home, not working

    Advice to ManagementAdvice

    Be willing to see all sides of the story when dealing with incidents

  9.  

    Amazing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Celebration, FL
    Former Employee - Management in Celebration, FL

    I worked at Disney Cruise Vacations full-time (more than 5 years)

    Pros

    i worked shipboard and it was the best of both worlds. I was able to travel, see the world, work for the largest entertainment company in the world and meet people from all over.

    Cons

    Being at sea makes it hard to settle down

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Total lack of support or leadership from Entertainment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leader of Leaders
    Former Employee - Leader of Leaders

    I worked at Disney Cruise Vacations full-time (more than 10 years)

    Pros

    The people I worked with directly were some of the best in the business. Making magic for the guests with top quality Entertainment.

    Cons

    My boss was a monster. Made my life a living hell. The company has a bad habit of moving forward employees who are vicious and will do whatever they have to for their upper leadership. My boss would have thrown their own mother under a bus if they thought it would make them look good. Unfortunate but things will never change.

    Advice to ManagementAdvice

    Listen to the direct reports of your managers. Keep an eye on your leaders of leaders, some of them are evil

    Doesn't Recommend
    Neutral Outlook
  11. 4 people found this helpful  

    Deceptively Happy Experience soured by Management and Hiring Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Youth Activities Counselor in Port Canaveral, FL
    Current Employee - Youth Activities Counselor in Port Canaveral, FL

    I have been working at Disney Cruise Vacations as a contractor (more than an year)

    Pros

    -Free admission to parks, while you aren't working at sea
    -Opportunity to work with kids using Disney product
    -Ability to travel the world while working
    -Better privileges on board than most of the crew
    -Many additional duties are unique to anything else in Disney Company (being able to hang out and play with Disney characters during work time)
    -Recognizable brand may easily land you a job within the same industry.

    Cons

    -Substandard wages for comparative work on land. The company can get away with this as it's registered in the Bahamas. Paid $400 weekly.

    -10 Hour work days, on a daily basis. On the rare occasion you may work less, but 10 is the set standard every day. This amounts to just under $6/hour.

    -Room for advancement very minimal, DCL tends to hire upper level positions externally rather than promote within; many Crew Member employees stuck at same job level for several contracts.

    -Easy to feel replaceable due to high turnover in department; management makes no effort to hide this to change the culture on board

    -Despite child care qualifications/degrees, majority of the work involved is standing in a fixed position for 30-minute increments over the course of a 10-hour day.

    -A large part of the job that is not overtly stated is the amount of cleaning (i.e. buckets of chlorine bleach and ripped wash rags -no exaggeration here) that takes place. Counsellors expected to clean, serve food, take out garbage.

    -A lot of red tape involved for innovation or creativity, as a result job ends up uninspiring

    -Disciplinary system very harsh for this department compared to others, very degrading for current employees.

    -Privileges not necessarily granted despite part of contract

    -Overt and policy gender discrimination towards male employees regarding proximity and child supervision, despite police record and background checks.

    -Very strict appearance and behaviour policy enforced by Disney

    -Disconnect from shoreside (i.e. corporate) and those working on ships regarding policies and implementation. Ineffective procedures and dated programming do not address actual needs of fleet. Hard to have any feedback taken into consideration as it tends to get "Lost" through management channels.

    -Few optimistic/change-oriented leaders tend to be quieted quickly

    -Youth Activities department surprisingly ill-equipped with useful tools/resources that one would expect from Disney. Too many makeshift fixes, countless things that are nonfunctional.

    -NO REFERENCES GIVEN FOR WORK OR ANY PERSONAL ACHIEVEMENTS. Disney leadership/management are unable to provide any sort of reference/letter if they are currently actively working for the company.

    Advice to ManagementAdvice

    -Listen to the crew members on an individual basis. Provide an email address or some place for employees to send their concerns (there are many), as these tend to be young people with great passion for the Disney product.
    -The long working hours would be much more tolerable if Crew Members were allowed their dining privileges to eat in guest areas.
    -Culture of crew members as replaceable machines MUST be changed in order to boost morale and retention
    -At the very least hire and promote internally - most of the major problems encountered are due to the errors made from external hires with little training/knowledge and often go unreported.
    -OR at the very least provide references for employees who do their best to smile despite the bleakness of the situation.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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