Disney Parks & Resorts Reviews

Updated September 3, 2015
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136 Employee Reviews

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  1. Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Disney Parks & Resorts full-time

    Pros

    Passionate, intelligent co-workers Constant new work Tangible results Parks and discounts

    Cons

    Out-of-touch management "Credit" grabbing Lack of growth potential / career opportunities Low pay

    Advice to Management

    Spend time with people actually doing the work and make a safe environment for the to speak the truth.


  2. expendable at the happiest place on earth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile QA Analyst in Seattle, WA
    Former Employee - Mobile QA Analyst in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    Pros

    disney products, inside look at how digital technology is being adapted, possibility of contributing to tools improvement

    Cons

    tons of management cats herding their own bells dysfunctional communication patriarchy

    Advice to Management

    get rid of the unneeded 20 layers of management treat your contractors as valued cast members


  3. Helpful (1)

    Host/Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cast Member in Lake Buena Vista, FL
    Former Employee - Cast Member in Lake Buena Vista, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Health benefits are excellent, including an on-property doctor's office/pharmacy for WDW CM's and their families. Park admission is also great. You also receive the best customer service training in the world. You get to impact lives simply because of where you work.

    Cons

    Impossible to make a living in a front line position. Extremely political. If you think you are going to be able to come in, work hard, and advance your career based on your skills and work ethic, you are wrong. The only way to move up is to suck up to your current managers and they can springboard or totally block your opportunities. Walt would be disgusted with the way they treat their front line CM's.

    Advice to Management

    PLEASE start remembering why we all work there and recognize hard work instead of using favoritism.


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  5. Career Dead End

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Disney Parks & Resorts full-time (More than a year)

    Pros

    Meet lots of interesting folks, travel to parks, deploy software enjoyed by millions, brand recognition. Large company which employs mostly contractors will likely survive recessions and depressions. Decent medical benefits. They've done away with the pension plan.

    Cons

    Politics, turf wars, and non-technical rulers over "resources". Incompetent technical leadership out of touch with the market and current technological software trends. Huge amount of overhead with micro-management galore. Vast bureaucratic structure in place makes ordering simple office supplies a nightmare. Salaries significantly lower than most tech organizations when considering total packages. Little to no interest in software engineer growth and retention except token Long Term Incentive (LTI) program which vests over 4 years. Ambiguous business requirements with constantly changing acceptance criteria. Everything wrong with software development exists at WDPRT. The attitude from leadership seems to indicate a lack of care for those actually making the software. Expendable. Seen multiple death marches over some random senior exec commitment to unrealistic dates.

    Advice to Management

    Create a technical organization which is outside the "Walt Disney" bloat which can be independent to make good long term decisions. Who cares if you spent $10M on a bad decision. Don't use brand X SDK because it's wrong! Etc.


  6. Helpful (1)

    Bureaucracy & Limitations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work/Life balance. Most people were friendly and helpful Everyone WANTS to do awesome work

    Cons

    Focus on growing egos instead of doing awesome work. No interested in maximizing resources to complete work or involve everyone. Most work goes to those who are favored at the time based on who's paying lip service to management. Too many layers of management. Too many review cycles. This is the epitome of design by committee with no one decision maker. VP and Director levels often disagree on vision and lower levels have the blame placed on them.

    Advice to Management

    Focus on skills and actual work of employees not they're ability to say "as you wish". Reduce reviews by trusting middle management and team members.


  7. Must be a Disney fan to work here and make it worthwhile!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attractions H/H in Lake Buena Vista, FL
    Current Employee - Attractions H/H in Lake Buena Vista, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Disney Parks & Resorts part-time (More than 3 years)

    Pros

    Getting to be part of the magic on a daily basis. Benefits that include bringing yourself, family, and friends to the parks for free. Highly discounted trips to sister parks around the world. Highly discounted Disney Cruises. Discounted merchandise, food, etc. Having an "in" when it comes to what's going on internally. Getting to see the behind the scenes stuff. Working with amazing Cast Members who care and really love the parks and each other.

    Cons

    Very low pay. High pressure to be constantly happy and make others happy. Dealing with angry and rude guests from all over the world. Sometimes very long hours. Points system that makes it difficult if you are sick or have another job (which you will need in order to live). Management that is condescending. Standing outside in the heat and sun most of the time. Having to adhere to "the Disney Look."

    Advice to Management

    Have some faith in your cast. We love Disney as much or more than you do and are a constant source of information. Please don't let attractions fall apart. Take them down when necessary so that they are safe.


  8. Helpful (2)

    WDPRO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Disney Parks & Resorts full-time (More than 3 years)

    Pros

    Excitement of making a great guest experience. Free Park entry Some people are really good to work with Exceptional Guest Experience

    Cons

    1. Everything is unorganized. 2. Projects are being started without any proper analysis and during development they find gaps and stuck with tech debts and defects. 3. If you come from mature CMM level organization you will notice that PM's are merely creating presentations and doing status updates for senior leadership. They don't own or show authority to drive the project. They are not true to the project. Unrealistic timelines, No risk analysis, No Earn Value analysis, Just create tickets and they are happy. There are very few that are great and doing the job right. 4. Mentality is to bring more people to get the job done. Their systems are weak and unstable. Quantity overrides quality. 5. Lots of Politics due to which smart people don't stay here as growth is limited and you get promoted by who you know. 6. Lots of Jobs are going offshore. 7. They dont invest in people and skills. 8. Idea of opening office in Seattle was to bring great talent, which failed miserably. 9. Bonus is only available for directors and above which clearly shows that they don't care about other hardworking employees.

    Advice to Management

    Invest in your people. Be realistic and true to the Project. Just hiring few tech folks doesn't make Disney a technology company, you need to train then to retain them.


  9. Helpful (1)

    Quite an Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Houston, TX
    Former Intern - Intern in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Disney Parks & Resorts as an intern (Less than a year)

    Pros

    When I got this internship, I was star struck because I finally get to work at a Disney World Park. It was quite an experience and it is a good thing to show on your resume that you learned customer service from one of the biggest amusement parks out there!

    Cons

    Disney World is a great place...for the customers. If you get an internship and are placed in a position you like then good. You are one of the few. I was placed in fast food because I had fast food experience prior to the interview. And it was horrible. You don't know angry customers until you have seen the ones at Disney. My shifts varied from 6-12 hours a day sometimes chaining the 12 hour shifts. I worked 6 days a week and even though I got paid weekly I was forced to stay at one of the Disney Apartment complexes so they take rent right out of your paycheck. And do not underestimate Disney's rules. If you eat while in "uniform" on "stage" you will be fired immediately and the "Always smile" policy is a real thing and you will have managers come up to you to ask "Why aren't you smiling?" After while it gets to you.

    Advice to Management

    Really none. This is an easy way for Disney to get a workforce from all over the world for around minimum wage. And the interns are happy to work there because "Oooooo! Disney!" So nothing is going to change. But if I must make some advice to management although it is in vain... Can you at least try to treat your workers like human beings? And not just the interns, I mean the people who work there for a living, the poor girls that don't have a chance to use their feminine products because there are no small breaks allowed for that, and the people who are in the costumes who sweat like hell because it is 80 degrees in Florida and there is no ventilation for the suits?!?


  10. Helpful (1)

    Just Another Giant Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Lead Copywriter in San Francisco, CA
    Former Contractor - Lead Copywriter in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Disney Parks & Resorts as a contractor (More than a year)

    Pros

    Nice gear, good drinks and snacks Surprising low workload Good environment

    Cons

    Just a factory conveyor belt for more and more Disney stuff You are at the mercy of your dept head when it comes to what projects you get As always, some SHOCKINGLY inept people you will have to deal with Lazy bosses who do not bother checking in often enough

    Advice to Management

    Better COMMUNICATION. Our check-in meetings were canceled every week because my boss didn't like them. Better FEEDBACK. How can I make corrections when I don't know what's wrong?


  11. Helpful (1)

    If you aren't a crazy Disney fanatic then this is NOT the job for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CR-Attractions in Anaheim, CA
    Former Employee - CR-Attractions in Anaheim, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Disney Parks & Resorts part-time (Less than a year)

    Pros

    Free admission. Cast member discounts. You can bring friends and family into the park 3 at a time. If you work in attractions you can learn different attractions after your probation period is over. They are somewhat flexible with school schedules but not hours.

    Cons

    Co-Workers are all Disney freaks. Points system. Four month probation period. Guests are extremely obnoxious. You are scheduled on ALL holidays unless you're a full time Cast Member with years of seniority. Very late hours.

    Advice to Management

    Stop being "fake happy" all of the time. It's annoying when we know you're mad. Get rid of the points system.



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