Dixons Retail Reviews

Updated August 28, 2015
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Dixons Retail Group CEO Sebastian James
Sebastian James
41 Ratings

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 6 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)

Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 4 reviews)

More Pros and Cons

85 Employee Reviews

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  1. Robotic and Manipulating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Young work force and plenty of social outings Easy enough to swap shifts with a colleague

    Cons

    Sales colleagues not appreciated Was told by a general manager that they were hiring a man from India because people would trust him more about technological products than another person who had similar credentials from EU. Manipulated into selling 'Coverplan' and discouraged from selling flat - got to the stage where company would give money off products to sell the extra coverplan which would cost the consumer nothing extra and instead arrive as another KPI ticked off and the discount handled. Makes no sense from a profitability sense Poor training provided and then questions asked why performances aren't met Fairly dead end job if you can't get past a 'Team Leader' stage as pay is poor as are bonuses. Catch then is, others outside the company with degrees and experience elsewhere can come in and go straight to higher levels meaning poor promotion from within. Know of a team leader who was stepped on at least 3 times in my time at the company and after numerous attempts to progress up the chain with hard work and effort, he had to quit and move away.

    Advice to Management

    Look at the bigger picture and not from behind a frosted window. Poor business techniques in selling 'Coverplan' which is not needed based on consumer rights. Distinct efforts made to scare customers into buying products with coverplan.... "If you don't buy this, than this here will happen! You don't want that now do you?" ....


  2. Helpful (1)

    hypocrisy gone wild

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - People Team Leader
    Former Employee - People Team Leader
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 8 years)

    Pros

    You work with some good people

    Cons

    Low pay. encouraged to do whatever to get the SQ also known as forcing things you don't need which is all okay as long as watchdog don't find out......Again Middle management will step on anyone to get ahead and the politics would make your head spin . No ownership when things go wrong and like to cover up their dirty little secrets

    Advice to Management

    Work with transparency your new motto we start with you is a lie . should be we start with SQ do whatever say whatever to hit it and whatever left you can have. i suppose yours was shorter. Cant wait for the next watchdog on this new rebranding


  3. For Business Minded People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Dixons Retail full-time

    Pros

    In this job there is benefits such as getting a bonus every quarter (3 months) which is dependant on the "happy or not" customer button where you can potentially recieve an extra £1 per hour for the last 3 months of working... also a certain amount per £1k you sell Because this is a tough going sales job, it means that if you work here, you literally have all the experience in the world of sales and attachments, as there are so many targets, KPIs, SQ etc, so you would have no problem getting another sales job if experience is what you need Sometimes you will get really nice/sweet customers who will tell you what a lovely job you've done and it will make you forget how horrible the rest of your day went

    Cons

    This job is more suitable for those willing to be deceitful and lie a little, as sometimes you will be told you need to lie to get a certain sale/attachment etc Your morals will be tested in this job, especially if your manager is going at you hard telling you you need to sell the next care plan and your current customers are old pensioners If you are not a people person this job is not for you because you need to be able to talk to people to attach cables, brackets, antivirus etc onto laptops, tvs, kitchen appliances and all the rest and persuade them to take the extras Its very tough going, theres a lot of targets that you need to meet and if you dont meet them / exceed them over a certain term of time you can be put on a probation period where you could potentially be sacked if your figures are low/not selling enough attachments There has been people who do a better job than the management team sometimes but they dont get promoted, can only assume there is little area for progression unless you have been there over a decade The training is horrendous. You are literally just told to read over one or two pages of specific products then get a quiz on it and thats it. Sometimes there are roadshows, workshops you can be booked onto but its very rare that management will do that for you. - In other words, if you dont know much about a certain area eg computing, then you have to look it up in your own time instead of work to prevent yourself from looking like an idiot infront of your customer. Also makes it harder to sell attachments cause you have no idea what youre talking about. Minimum wage, which is shockingly bad considering the things we get told to do and the amount of attachments we sell Some customers can be really mean and unreasonable, so can the managers, so if you are not thick skinned then its best that you pick another job to apply for

    Advice to Management

    Dont encourage others to lie, it is not right nor in the job description. Give time to colleagues for training, book them on workshops/roadshows as early as possible. Trainees need to go through more intensive training on products before actually selling them. Bring commission back, hard workers deserve to earn a percentage of what they sell. Appreciate how hard the staff work in order to reach their sales targets.


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  5. High level retailer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer
    Recommends
    Approves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Nice benefits, professionals throughout all levels, lot of traveling and education internationally, nice benefits, proud to work for.

    Cons

    there is very few cons I know of, few understanding of local business and long time to convince of some facts

    Advice to Management

    Maybe little more understanding and patience with local management and workforce. sometimes locally managed company with international backup is better.


  6. Good place to work if you enjoy sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time

    Pros

    Busy working environment and not for the faint hearted Enjoy the buzz and Christmas is soooo busy and flies the people you work with are so varied and no day is the same

    Cons

    Constant drive about numbers it's a numbers business so being numbers orientated is key Job can be stressful so a small drive home is always a good idea

    Advice to Management

    Hmm ditch sq and drive margin is the only thing I'd change tbh


  7. Helpful (1)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail (More than 10 years)

    Pros

    Good options for progression but you've got to work for it. Fun environment and you never get 2 days the same. Good investment in training & development

    Cons

    B2B operations lacking focus on actual businesses and what they want or need. Need to improve service levels and escalation routes for faults and issues

    Advice to Management

    Leadership have their head screwed on with regards to where they want the company to go but don't lose focus on service levels


  8. Excellent customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like working in busy environment. I love helping and sharing my knowledge with passengers from all over the world.

    Cons

    We don't have fridge to store our food and drinks..

    Advice to Management

    Always be fair with everyone. Face and deal with problems on the spot.


  9. Helpful (1)

    Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    When you left you had no work to take with you

    Cons

    Forced to sell insurance at all costs with no commission, pay is minimum wage and staff have no rights and can't join a union.


  10. Helpful (3)

    Shocking salary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Advisor in Edinburgh, Scotland (UK)
    Former Employee - Business Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. Just about.

    Cons

    Shocking salary. £7.05 for business advisor. Disgraceful. Flawed bonus system. Poor career development . Training virtuaY non existent. Consists of multiple choice tests and you can cheat using Google !

    Advice to Management

    Wonder why your staff turnover is so high ? £6.50ph that's why.


  11. Tough but fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer
    Recommends
    Neutral Outlook

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Exciting, rewarding, fast moving, creative

    Cons

    Long hours, too many meetings



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