Dixons Retail Reviews

Updated July 14, 2015
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3.2
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Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
40 Ratings

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 6 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)

Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 4 reviews)

More Pros and Cons

82 Employee Reviews

Sort: Popular Rating Date
  1. High level retailer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer

    I worked at Dixons Retail full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Nice benefits, professionals throughout all levels, lot of traveling and education internationally, nice benefits, proud to work for.

    Cons

    there is very few cons I know of, few understanding of local business and long time to convince of some facts

    Advice to Management

    Maybe little more understanding and patience with local management and workforce. sometimes locally managed company with international backup is better.


  2. Good place to work if you enjoy sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)

    I have been working at Dixons Retail full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Busy working environment and not for the faint hearted Enjoy the buzz and Christmas is soooo busy and flies the people you work with are so varied and no day is the same

    Cons

    Constant drive about numbers it's a numbers business so being numbers orientated is key Job can be stressful so a small drive home is always a good idea

    Advice to Management

    Hmm ditch sq and drive margin is the only thing I'd change tbh


  3. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Former Employee - Deputy Manager in Carlisle, England (UK)

    I worked at Dixons Retail (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good options for progression but you've got to work for it. Fun environment and you never get 2 days the same. Good investment in training & development

    Cons

    B2B operations lacking focus on actual businesses and what they want or need. Need to improve service levels and escalation routes for faults and issues

    Advice to Management

    Leadership have their head screwed on with regards to where they want the company to go but don't lose focus on service levels


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Excellent customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Current Employee - Sales Assistant in Heathrow, England (UK)

    I have been working at Dixons Retail

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like working in busy environment. I love helping and sharing my knowledge with passengers from all over the world.

    Cons

    We don't have fridge to store our food and drinks..

    Advice to Management

    Always be fair with everyone. Face and deal with problems on the spot.


  6. Helpful (1)

    Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Retail

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    When you left you had no work to take with you

    Cons

    Forced to sell insurance at all costs with no commission, pay is minimum wage and staff have no rights and can't join a union.


  7. Helpful (3)

    Shocking salary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Advisor in Edinburgh, Scotland (UK)
    Former Employee - Business Advisor in Edinburgh, Scotland (UK)

    I worked at Dixons Retail

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. Just about.

    Cons

    Shocking salary. £7.05 for business advisor. Disgraceful. Flawed bonus system. Poor career development . Training virtuaY non existent. Consists of multiple choice tests and you can cheat using Google !

    Advice to Management

    Wonder why your staff turnover is so high ? £6.50ph that's why.


  8. Tough but fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer

    I worked at Dixons Retail full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Exciting, rewarding, fast moving, creative

    Cons

    Long hours, too many meetings


  9. Was great, now not so much.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Retail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good working enviroment

    Cons

    - No real technical formation - Targets are unreal


  10. Fab

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Administrative
    Former Employee - Sales and Administrative

    I worked at Dixons Retail part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lovely staff, understanding of personal problems, helpful with hours etc

    Cons

    Training often very difficult to complete

    Advice to Management

    None


  11. Leaving After A Year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Dixons Retail part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, some OK benifits such as EE discount etc., most people know what they are talking about (in my store anyway).

    Cons

    Managers put you on a low hour contract then have you working loads of hours which you cant do! Pay is supposed to inscrese from minimum wage to more with training but the issue is you can never get on training to get a very small pay inscrese. No comission either, you are selling loads of extras and hitting targets every month and yet you get nothing extra to show for it. Internal benifits system is used to congratulate colleagues who have started to perform better when they were under performing but doesnt give anything to colleagues who constantly hit or exceed their targets. Constant battles with people to get them to take things they dont always need just because the company says that a certain number of them should need it. Whole internal systems need a rehaul, everything is seperate and mashed togeather. Buisness sales are stupidly complicated to learn with an old outated system, the hardware for the tills isnt much better. More customers could be served a lot faster if the tills were updated. People think your on comission and thus think you want to sell them everything for your own good! Customer service is NOT at the front of their buisness. Once a customer has given the money over the after sales service can be shocking. Managers care more about people who are into to buy again rather than people who bought yesterday meaning that the customer than gets annoyed with you when you have asked your manager to allow you to help them. Very stressful job even though it is only selling items to customers who want to buy them. Customers always ask for disocunt, thinking that they are in an old dogy electrical retailer who has inflated prices when you cant discount things for them, some people act as if you wont try to give them the lowest price possible, which you will as we dont get anything from it!

    Advice to Management

    Pay more to colleagues who are hitting their targets and making you money! Become more customer focused instead of KPI focused! Hire more staff in bigger stores so that they are not understaffed and then end up with annoyed customers due to the wait. Value your staff more.



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