Dixons Retail
3.0 of 5 58 reviews
www.dixonsretail.com Hemel Hempstead, United Kingdom 5000+ Employees

Dixons Retail Reviews

Updated Jun 13, 2014
All Employees Current Employees Only

3.0 58 reviews

                             

74% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(27 ratings)

52% of employees recommend this company to a friend
58 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Some nice people, and young and fun to be with workforce"
    in 4 reviews
  • "10 discount on your machine, and if you don"
    in 3 reviews
Cons:
  • "Head office rather dated but that is being addressed"
    in 3 reviews
  • "Poor managers, low pay, stressful job, no motivation, most of the staff want to leave"
    in 3 reviews
  • Show more review highlights

Reviews

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    Overall a good company to work for.

    Software Engineer (Former Employee)
    Sheffield, England (UK)

    ProsWages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    ConsLow level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Senior ManagementCheck numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good for learning but management is appalling

    Consultant (Current Employee)
    Hemel Hempstead, England (UK)

    ProsThere is a good scope of learning, co-workers are nice in general. You will learn across the business and different verticals (if working on head office).

    ConsSenior management is appalling. They treat employees as liabilities! Following merger with Carphone Warehouse, they have made hundreds of people redundant (and hiring contractors instead to show a head-count reduction in accounts – to please city investors). In stores, staff turnover rate is very high (because they are paid minimum wage). The people who worked 15-20 years in head office were let go in favour of replacing them by fresh graduates in Czech Republic.

    Advice to Senior ManagementTreat your employees with respect rather than continuously trying appease city investors!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great place to work!

    Sales Colleague (Current Employee)

    Pros- Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons- Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to Senior ManagementYou are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Largest electrical company in Europe

    Business Sales Advisor (Former Employee)
    London, England (UK)

    ProsVarious product training available within the company, Huge pool of knowledge for consumer products and electronic gadgets. Great for someone who loves to tinker with products and latest gadgets, as many manufactures gives you live demo

    ConsCould do better on wages, sales incentive and bonus structure is not very lucrative. Management can be more people friendly.

    Advice to Senior ManagementManagement should take the feedback from colleagues and forward it to policy makers.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    A creative and fun place to work and learn

    Sales Colleague (Former Employee)
    London, England (UK)

    Pros-work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons-Sales figures are very important

    Advice to Senior Management-reduce the online training

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    You get out, what you put in.

    Store Manager (Current Employee)

    ProsI am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Consdecreasing unit numbers make career growth harder without relocation

    Advice to Senior ManagementContinue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Enter at your own risk

    Anonymous Employee (Former Employee)

    ProsTo be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    ConsManagement structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to Senior ManagementThe people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you

    No, I would not recommend this company to a friend

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    challenging and fast moving atmosphere

    Sales Colleague (Former Employee)
    London, England (UK)

    Prosevery day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Consmanagers can be too pushy, you're only as good as you're last sale.

    Advice to Senior Managementbe more leniant

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Challenging but enjoyable

    Retail Support Centre (Current Employee)
    Hemel Hempstead, England (UK)

    ProsCan be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    ConsIf working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cool tech, but high staff turnaround due to unprofessionalism

    Sales Colleague (Current Employee)

    Pros-Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons-Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to Senior ManagementPound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

    No, I would not recommend this company to a friend

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