Dixons Retail
3.0 of 5 58 reviews
www.dixonsretail.com Hemel Hempstead, United Kingdom 5000+ Employees

Dixons Retail Reviews

Updated Jun 13, 2014
All Employees Current Employees Only

3.0 58 reviews

                             

74% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(27 ratings)

52% of employees recommend this company to a friend
58 Employee Reviews
in

Review Highlights

Pros:
  • "Some nice people, and young and fun to be with workforce"
    in 4 reviews
  • "10 discount on your machine, and if you don"
    in 3 reviews
Cons:
  • "Head office rather dated but that is being addressed"
    in 3 reviews
  • "Poor managers, low pay, stressful job, no motivation, most of the staff want to leave"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    A creative and fun place to work and learn

    Sales Colleague (Former Employee)
    London, England (UK)

    Pros-work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons-Sales figures are very important

    Advice to Senior Management-reduce the online training

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great work environment. Tough and loads of change during downturn, out the other side now!

    Social Media Role (Current Employee)
    Hemel Hempstead, England (UK)

    ProsI like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    ConsHemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Most interesting work experience of my life so far!

    Human Resources Specialist (Current Employee)
    Hemel Hempstead, England (UK)

    ProsBeing part of a business that is totally Customer centric.
    Made immense changes to become stable in the Retail landscape.
    Great people to work with in a fast paced but friendly culture.
    Really passionate about what we do.

    ConsLocation could be better and more up to date.
    Not much recent training and development available but this is changing now.

    Advice to Senior ManagementKeep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Hard work but rewards good performers

    Anonymous Employee (Current Employee)
    Hemel Hempstead, England (UK)

    ProsExpect to put in the time and the effort but rewarded for the same

    ConsBusiness is always changing something

    Advice to Senior ManagementKeep it up

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Satisfactory experience so far

    Assistant Category Manager (Current Employee)
    Hemel Hempstead, England (UK)

    ProsGood experience so far- loving the new job!

    ConsCant say there are many at this stage, since I have recently joined the company

    Advice to Senior ManagementMore training courses would help, so far loving my new job!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    An excellent company who are true market leaders providing great services to its customers

    Group Service Director (Current Employee)
    London, England (UK)

    ProsHas a real customer focus

    ConsOften criticized because it is the largest

    Advice to Senior ManagementPay greater attention to the quality and profile of shop floor staff

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    A short, but very exciting experience...

    Customer Advisor (Current Employee)
    Sheffield, England (UK)

    ProsExcellent training, diligent team leaders, sufficient amount of breaks and good access to windows. Great opportunities of promotion.

    ConsChances of getting moved around, i.e different teams or even different floors. There are days when calls are very few and the systems tend to fail to often resulting in long holds and transfers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Overall a good company to work for.

    Software Engineer (Former Employee)
    Sheffield, England (UK)

    ProsWages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    ConsLow level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Senior ManagementCheck numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Great place to work!

    Sales Colleague (Current Employee)

    Pros- Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons- Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to Senior ManagementYou are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    You get out, what you put in.

    Store Manager (Current Employee)

    ProsI am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Consdecreasing unit numbers make career growth harder without relocation

    Advice to Senior ManagementContinue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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