Dixons Retail Reviews

Updated July 14, 2015
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3.2
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Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
40 Ratings

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 6 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)

Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 4 reviews)

More Pros and Cons

82 Employee Reviews

Sort: Popular Rating Date
  1. A short, but very exciting experience...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Sheffield, England (UK)
    Current Employee - Customer Advisor in Sheffield, England (UK)

    I have been working at Dixons Retail part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training, diligent team leaders, sufficient amount of breaks and good access to windows. Great opportunities of promotion.

    Cons

    Chances of getting moved around, i.e different teams or even different floors. There are days when calls are very few and the systems tend to fail to often resulting in long holds and transfers.


  2. An excellent company who are true market leaders providing great services to its customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Service Director in London, England (UK)
    Current Employee - Group Service Director in London, England (UK)

    I have been working at Dixons Retail (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Has a real customer focus

    Cons

    Often criticized because it is the largest

    Advice to Management

    Pay greater attention to the quality and profile of shop floor staff


  3. Satisfactory experience so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good experience so far- loving the new job!

    Cons

    Cant say there are many at this stage, since I have recently joined the company

    Advice to Management

    More training courses would help, so far loving my new job!


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  5. Hard work but rewards good performers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Expect to put in the time and the effort but rewarded for the same

    Cons

    Business is always changing something

    Advice to Management

    Keep it up


  6. Most interesting work experience of my life so far!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Hemel Hempstead, England (UK)
    Current Employee - Human Resources Specialist in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being part of a business that is totally Customer centric. Made immense changes to become stable in the Retail landscape. Great people to work with in a fast paced but friendly culture. Really passionate about what we do.

    Cons

    Location could be better and more up to date. Not much recent training and development available but this is changing now.

    Advice to Management

    Keep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.


  7. Great work environment. Tough and loads of change during downturn, out the other side now!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Role in Hemel Hempstead, England (UK)
    Current Employee - Social Media Role in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    Cons

    Hemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed


  8. A creative and fun place to work and learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    -work environment -Company software (Eclipse) very user friendly -Good pay

    Cons

    -Sales figures are very important

    Advice to Management

    -reduce the online training


  9. Fab

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Administrative
    Former Employee - Sales and Administrative

    I worked at Dixons Retail part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lovely staff, understanding of personal problems, helpful with hours etc

    Cons

    Training often very difficult to complete

    Advice to Management

    None


  10. Excellent customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Current Employee - Sales Assistant in Heathrow, England (UK)

    I have been working at Dixons Retail

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like working in busy environment. I love helping and sharing my knowledge with passengers from all over the world.

    Cons

    We don't have fridge to store our food and drinks..

    Advice to Management

    Always be fair with everyone. Face and deal with problems on the spot.


  11. High level retailer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer

    I worked at Dixons Retail full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Nice benefits, professionals throughout all levels, lot of traveling and education internationally, nice benefits, proud to work for.

    Cons

    there is very few cons I know of, few understanding of local business and long time to convince of some facts

    Advice to Management

    Maybe little more understanding and patience with local management and workforce. sometimes locally managed company with international backup is better.



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