Dixons Retail Reviews

Updated April 8, 2015
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2.9
80 Reviews
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Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
36 Ratings

Pros
  • 10% discount on most items, and you get the odd benefit from a supplier (in 6 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)

Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Fab

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Administrative
    Former Employee - Sales and Administrative

    I worked at Dixons Retail part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lovely staff, understanding of personal problems, helpful with hours etc

    Cons

    Training often very difficult to complete

    Advice to Management

    None

  2. A creative and fun place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    -work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons

    -Sales figures are very important

    Advice to Management

    -reduce the online training

  3. Great work environment. Tough and loads of change during downturn, out the other side now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Role in Hemel Hempstead, England (UK)
    Current Employee - Social Media Role in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    Cons

    Hemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

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  5. Most interesting work experience of my life so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist in Hemel Hempstead, England (UK)
    Current Employee - Human Resources Specialist in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being part of a business that is totally Customer centric.
    Made immense changes to become stable in the Retail landscape.
    Great people to work with in a fast paced but friendly culture.
    Really passionate about what we do.

    Cons

    Location could be better and more up to date.
    Not much recent training and development available but this is changing now.

    Advice to Management

    Keep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.

  6. Hard work but rewards good performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Expect to put in the time and the effort but rewarded for the same

    Cons

    Business is always changing something

    Advice to Management

    Keep it up

  7. Satisfactory experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good experience so far- loving the new job!

    Cons

    Cant say there are many at this stage, since I have recently joined the company

    Advice to Management

    More training courses would help, so far loving my new job!

  8. An excellent company who are true market leaders providing great services to its customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Service Director in London, England (UK)
    Current Employee - Group Service Director in London, England (UK)

    I have been working at Dixons Retail (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Has a real customer focus

    Cons

    Often criticized because it is the largest

    Advice to Management

    Pay greater attention to the quality and profile of shop floor staff

  9. A short, but very exciting experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Sheffield, England (UK)
    Current Employee - Customer Advisor in Sheffield, England (UK)

    I have been working at Dixons Retail part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training, diligent team leaders, sufficient amount of breaks and good access to windows. Great opportunities of promotion.

    Cons

    Chances of getting moved around, i.e different teams or even different floors. There are days when calls are very few and the systems tend to fail to often resulting in long holds and transfers.

  10. Helpful (1)

    Satisfactory pay, easy job but poor professional development!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working environment!!! Pay structure is good, always bustling with people. For students they have very nice shift timings and they always acknowledge the hard work. Having worked in 2 different stores and under more than 5 different managers I can honestly say that the management depends on the store management. They always have nice number of holidays and mostly consider give the desired holidays to employees. Perks are good as they give 10% off to employees and mostly you can get items on cheaper price when they are discontinued. Always up to date with high- end technology!!! Enjoyed most of the time working there!!!!!!!!!!! Great experience as it was my first job in London after a long wait!!!!!!!!!

    Cons

    Huge challenge is sales targets. Managers keep on pushing...If you achieve your targets they push you to over- achieve it and if you don't then you will have one to one with them. Mostly managers are helpful but I have had issues related to my payment and the manager was not very helpful. Their organisational structure is designed in such a way that the lowermost employee is not able to reach the topmost boss or general manager. I had a store manager who always used to taunt me for not achieving my targets or pick up things on me- but I had no one to complain to. Moreover, they don't have proper employee development strategy. For instance, I saw some employees who were achieving their targets, were talented and had everything but were not promoted for 6 years.

    Advice to Management

    Upper management can improve a lot if they want tom improve their organisational structure and strengthen their employee power. Because, employees are assets and losing assets is losing value over time. They can build up systems to recognize the talented employees in each and every store, better their pay structure and improve the interaction or communication between the lower most employees (sales person) and the top most employees (general managers) so that they can feel their importance in the organisation.

  11. Good people and management

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dixons Retail full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Commission was good on some products

    Cons

    Hours associated with airport work
    Team leaders were a bit power drunk

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