Dixons Retail

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Dixons Retail Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

3.0 64 reviews

69% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(32 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Needs to recognise the hard work of the workforce (in 3 reviews)

More Highlights
64 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A creative and fun place to work and learn

    Sales Colleague (Former Employee) London, England (UK)

    Pros-work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons-Sales figures are very important

    Advice to Senior Management-reduce the online training

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great work environment. Tough and loads of change during downturn, out the other side now!

    Social Media Role (Current Employee) Hemel Hempstead, England (UK)

    ProsI like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    ConsHemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Most interesting work experience of my life so far!

    Human Resources Specialist (Current Employee) Hemel Hempstead, England (UK)

    ProsBeing part of a business that is totally Customer centric.
    Made immense changes to become stable in the Retail landscape.
    Great people to work with in a fast paced but friendly culture.
    Really passionate about what we do.

    ConsLocation could be better and more up to date.
    Not much recent training and development available but this is changing now.

    Advice to Senior ManagementKeep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard work but rewards good performers

    Anonymous Employee (Current Employee) Hemel Hempstead, England (UK)

    ProsExpect to put in the time and the effort but rewarded for the same

    ConsBusiness is always changing something

    Advice to Senior ManagementKeep it up

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Satisfactory experience so far

    Assistant Category Manager (Current Employee) Hemel Hempstead, England (UK)

    ProsGood experience so far- loving the new job!

    ConsCant say there are many at this stage, since I have recently joined the company

    Advice to Senior ManagementMore training courses would help, so far loving my new job!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    An excellent company who are true market leaders providing great services to its customers

    Group Service Director (Current Employee) London, England (UK)

    ProsHas a real customer focus

    ConsOften criticized because it is the largest

    Advice to Senior ManagementPay greater attention to the quality and profile of shop floor staff

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A short, but very exciting experience...

    Customer Advisor (Current Employee) Sheffield, England (UK)

    ProsExcellent training, diligent team leaders, sufficient amount of breaks and good access to windows. Great opportunities of promotion.

    ConsChances of getting moved around, i.e different teams or even different floors. There are days when calls are very few and the systems tend to fail to often resulting in long holds and transfers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An experience!

    Apple Expert (Former Employee) Glasgow, Scotland (UK)

    ProsYou will work with some great people and have enjoyable days at work.

    ConsEvery good day has a bad day, some stores have prehistoric managers with similar management styles.

    Advice to Senior ManagementTreat staff better and they will respect you and in turn sell the things you push them to.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overall a good company to work for.

    Software Engineer (Former Employee) Sheffield, England (UK)

    ProsWages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    ConsLow level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Senior ManagementCheck numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great place to work!

    Sales Colleague (Current Employee)

    Pros- Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons- Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to Senior ManagementYou are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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