Dixons Retail Reviews

Updated April 8, 2015
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  1. An experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Expert in Glasgow, Scotland (UK)
    Former Employee - Apple Expert in Glasgow, Scotland (UK)

    I worked at Dixons Retail full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will work with some great people and have enjoyable days at work.

    Cons

    Every good day has a bad day, some stores have prehistoric managers with similar management styles.

    Advice to Management

    Treat staff better and they will respect you and in turn sell the things you push them to.

  2. Awful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail part-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    You get a 10% discount on products and 20% on staff promotions at Xmas. You learn about cool and exciting technology. In a sales or customer service role you can develop your confidence and social skills.

    Cons

    Unrealistic expectations from customers whilst managers rarely (if ever) give you time to train.

    Use of part time contracts as little as 8 hours for employees that work 30+ hours, meaning they miss out on proper holiday pay.

    Staff leave all the time.
    Stores regularly understaffed.
    Shift patterns are not set in stone (or anywhere near it) so can change in a whim.
    Management poor at organising shifts.
    IT systems are ancient and ridiculously slow.
    Top managers earning good money eventually are made redundant to cut costs.

    Advice to Management

    Give staff time to train on a regular basis. Actually do something as opposed to being seen to be doing something. Be positive when motivating staff. Offer full time contracts for full time workers.

  3. Good for learning but management is appalling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Hemel Hempstead, England (UK)
    Current Employee - Consultant in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is a good scope of learning, co-workers are nice in general. You will learn across the business and different verticals (if working on head office).

    Cons

    Senior management is appalling. They treat employees as liabilities! Following merger with Carphone Warehouse, they have made hundreds of people redundant (and hiring contractors instead to show a head-count reduction in accounts – to please city investors). In stores, staff turnover rate is very high (because they are paid minimum wage). The people who worked 15-20 years in head office were let go in favour of replacing them by fresh graduates in Czech Republic.

    Advice to Management

    Treat your employees with respect rather than continuously trying appease city investors!

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  5. Enter at your own risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Retail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    To be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    Cons

    Management structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to Management

    The people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you

  6. Overall a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Sheffield, England (UK)
    Former Employee - Software Engineer in Sheffield, England (UK)

    I worked at Dixons Retail full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Wages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    Cons

    Low level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Management

    Check numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.

  7. Largest electrical company in Europe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Advisor in London, England (UK)
    Former Employee - Business Sales Advisor in London, England (UK)

    I worked at Dixons Retail full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Various product training available within the company, Huge pool of knowledge for consumer products and electronic gadgets. Great for someone who loves to tinker with products and latest gadgets, as many manufactures gives you live demo

    Cons

    Could do better on wages, sales incentive and bonus structure is not very lucrative. Management can be more people friendly.

    Advice to Management

    Management should take the feedback from colleagues and forward it to policy makers.

  8. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons

    - Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to Management

    You are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

  9. A creative and fun place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    -work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons

    -Sales figures are very important

    Advice to Management

    -reduce the online training

  10. You get out, what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Dixons Retail full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Cons

    decreasing unit numbers make career growth harder without relocation

    Advice to Management

    Continue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

  11. Cool tech, but high staff turnaround due to unprofessionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons

    -Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to Management

    Pound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

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