Dolce Hotels and Resorts

  www.dolce.com
  www.dolce.com

Dolce Hotels and Resorts Reviews

Updated September 28, 2014
Updated September 28, 2014
5 Reviews
3.2
5 Reviews
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Employee Reviews

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  1. 1 person found this helpful  

    Full of great people

    Former Employee - Management in San Jose, CA
    Former Employee - Management in San Jose, CA

    I worked at Dolce Hotels and Resorts full-time (more than an year)

    Pros

    -Everyone is really nice.
    -GM takes the time to actually know everyone's name
    -Constantly have training classes to improve management and service in the hotel.
    -They have a good product. They have great meeting space and good food.
    -Free lunch
    -Recognize employees for their hard work often with monthly and quarterly awards.

    Cons

    -Unionized hotel, managers beware. You will run into issues with lazy workers and difficulties getting them to work harder or firing them.
    -Workers in the restaurant and housekeeping tend to fight within the department.

    Advice to ManagementAdvice

    No advice to management, but I do advise union employees to consider getting rid of the union so the hard workers are rewarded and the lazy ones either get their act together or get fired.

  2.  

    Hayes Mansion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in San Jose, CA
    Former Employee - Security Officer in San Jose, CA

    I worked at Dolce Hotels and Resorts full-time (more than an year)

    Pros

    Free lunch, decent benefits.

    Cons

    Like any other hotel, if its slow and no business at the hotel, prepare for you hours to be reduced. Exception will be the employees that work in the office area's as they will always have there 40 hour work week. Hotel is next to a park, that used to be Frontier Village, so alot of car break in's, hobo's, etc. in parking lot.

    Advice to ManagementAdvice

    Just motivate sale's staff to bring more business to hotel.

    Doesn't Recommend
    Neutral Outlook
  3.  

    The structure of the business is like a roller coaster. 3 GMs in 5 years and each with a different business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Conference Services in Basking Ridge, NJ
    Former Employee - Conference Services in Basking Ridge, NJ

    I worked at Dolce Hotels and Resorts full-time (more than 5 years)

    Pros

    The pay and the benefits are good. The work for most departments is fairly steady. Full time employees get vacation and sick pay.

    Cons

    too many unnecessary managers. Lack of communication between departments.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Former busboy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dolce Hotels and Resorts

    Pros

    Good place to work. Good people.

    Cons

    Can't really think of any.

  6. 2 people found this helpful  

    Great potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Dolce Hotels and Resorts

    Pros

    -Competitive Salary
    -Matching 401k
    -Decent benefits package

    Cons

    -Lazy upper management
    -No communication between departments
    -You end up doing and redoing your job about 10 times because of incompetence

    Advice to ManagementAdvice

    The sales process goes very well and Dolce has a good handle on what makes a successful sale. After that there is NO follow up. Dolce has the worst food and beverage department I've seen in my 15 years in this business. Directors have no knowledge or INTEREST in providing good hospitality and service. Clients are constantly complaining. It is a wonder people still return. Dolce corporate does NOTHING to remove the incompetent directors. Not a place I'd recommend unless you enjoy looking like a car salesman to potential clients.

    Doesn't Recommend

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