Dollar Bank

  www.dollarbank.com
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Dollar Bank Reviews

Updated Jul 9, 2014
Dollar Bank – Brecksville – “Dollar Bank (illegal to photograph inside)”

All Employees Current Employees Only

3.2 40 reviews

86% Approve of the CEO

(no image)

Robert P. Oeler

(22 ratings)

72% of employees recommend this company to a friend
40 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    CSA Float

    Customer Service Assistant - Float (Former Employee) Pitts, PA

    ProsGreat company, great value.
    Made friends, no pressure to sell

    ConsSalary is bellow average, have to work saturdays

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Great training, but not realistic when put into practice

    Customer Service Assistant (Current Employee) Pittsburgh, PA

    ProsDollar Bank is an excellent bank to get your foot in the door, learning the ins and out of banking and excellent job security. The bank has never laid anyone off, which is a huge bonus along with the fact the pressure is less since it is a mutual bank. Also, the training and benefits are excellent along getting to know many people in the bank since it is a smaller bank.

    ConsThere are opportunity advancements, but Dollar Bank seems behind the times with outdated management styles. Individual thought seems discouraged here along with giving employees a sense of autonomy. Essentially, there are too many chiefs and not Indians to put it best. Employees seem to be closely watched by both branch and upper management. Training is excellent but not realistic when put into practice and often rushed far too often.

    Advice to Senior ManagementInstead of micromanaging employees, branch and upper management need to loosen the reins to give employees more power to make decisions. Management seems to have a complacent attitude and disconnect towards employees. In one of my training classes, the instructor mentioned "you will never get rich working here." The apathy from lower and upper management I think contributes heavily to high employee turnover along with lower pay compared to other financial institutions.

    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

     

    Since "1855" Still like "1855"

    Branch Manager (Former Employee) Cleveland, OH

    ProsGreat employees. Training program is perfect for someone who wants to learn banking.

    ConsLeadership not so great. The main problem is that the leadership team runs like an "old boys club" Need to get with the times and realize banking isn't like it used to be in 1855. Just isn't going to get any better if top of the house leadership doesn't change. When you are a community bank you should have local decision making capabilities with local leadership who UNDERSTANDS the markets we serve. Every business decision is made in Pittsburgh from Business Lending Decisions to Marketing Strategies. It would help if leadership would take the time to listen to feedback from their employees and recognize them every now and then for their hard work and efforts. Compensation needs review as they are losing great employees to competitors who can afford them. Great place to start a banking career but tenured, qualified, successful bankers should look for employment elsewhere.

    Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES > THEY ARE YOUR ONLY CHANCE TO SURVIVE. They have ideas and feedback that are meaningful and if you take the time to GET WITH THE TIMES then you may stop the bleeding you are currently experiencing in the CLEVELAND market. Not to mention you may keep a few more employees rather than having 40 open positions in a market with only 27 branches.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company to work for.

    Customer Service Assistant (Current Employee) Pittsburgh, PA

    ProsGreat people, understanding management, great culture of stability and customer service, ability to work without being micro-managed.

    ConsLack of communication between departments at times, some processes are unclear. Difficult to advance at branch level.

    Advice to Senior ManagementUtilize the talents of existing staff before looking outside.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    For a bank, has good customer focus and provides reliable employment for admin, clerical, and teller positions.

    Anonymous Employee (Former Employee)

    ProsLocal Pittsburgh presence; mutual bank so very low risk that jobs will be moved outside region. Has a certain amount of name recognition and community respect (conservative, family orientation) in the Pittsburgh and Cleveland local markets.

    ConsPoor managers are not challenged nor counseled out, and ironically due to lower pay scales (and lower self expectations) many are in place for the long-term.

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    • No Opinion of CEO

     

    Dollar Bank

    Anonymous Employee (Current Employee)

    Prosan easy way into the beginnings of learning the banking world

    Consall material, training, practices seem outdated

    Advice to Senior Managementi understand the concept o customers being a priority and i agree with that, however, your employees should be just as important

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good Place to Start a Successful Career

    Branch Manager (Former Employee)

    ProsUpper Management is hands off if you do your job. You are given a territory and given complete control of how you handle your branch. Help is given when asked and your immediate supervisors are quick to respond. The company is mutual so the products sell themselves.

    ConsManagers are forced into a dog and pony once a month so senior management can get our "ideas" when really they don't follow through with any of them. The bank is about five years behind when it comes to technology and innovative. I find upper management gets upset regularly with the branches but with turnover so high they quickly forget and move on the next issue.

    Advice to Senior ManagementNothing that hasn't been stated previously.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Good step into Banking, Not a long-term choice

    Customer Service (Former Employee) Pittsburgh, PA

    ProsMost of the employees are friendly and personable

    ConsOld systems, unreliable tech support, immature catty behavior from some management, poor training, some rude management, no incentives, and extremely high turn-over

    Advice to Senior ManagementIf customers and employees continue to complain about the same issues excessively, perhaps you should listen to them and implement an effective solution.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Close, but not quite there.

    Loan Administrator (Former Employee) Pittsburgh, PA

    ProsThe company loves to promote from within, jobs are relatively easy and stress-free, allows a great work/life balance, decent benefits, company is very involved in the community.

    ConsHardly any accountability (you really have to mess up to get fired), low pay, dated technology, seem a bit resistant to change. Seems to be high turnover.

    Advice to Senior ManagementStart with a pay increase. The bank is successful enough that an increase in pay is feasible. The lower than average pay tends to bring in lower than average/average employees. Employees, especially the good ones, are not sticking around so you should really focus on keeping those employees. Also be more open to change and updating the image of the bank, sure it's been around in PGH for a long time but that doesn't mean that everything about the bank should come off as equally ancient.

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Great place to learn

    Anonymous Employee (Current Employee)

    ProsOpportunity for those without prior banking experience to get in the door. You will keep your job as long as you show up and shut up. Although there is a hardpush towards goals you aren't penalized for falling short.

    ConsOnce you are in the door you are stagnated without any new challenges or any real increases in compensation. Upper management is so close to the front line that they know and remember enough about each individual to keep them from advancing.

    Advice to Senior ManagementListen to your employees. Don't preach a culture that isn't an actuality. Find new ways to challenge people and help them along their path. Leave out personal preferences and reward those who earn it. Giving promotions and titles to individuals who don't deserve them, is like giving pearls to swine.

    – I'm not optimistic about the outlook for this company

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