Dollar Thrifty Automotive Reviews

Pros

OK pay and customer loyalty

Cons

One sided an misundestanding in problems

Pros

Salary+commission based pay. it pays well only in the busy seasons.

Cons

commission structure is not that great compared to the US

Advice to Senior Management

a

Pros

Had a competitive bonus program. Always something new to do and your always meeting someone new as well everyday of the of the week.

Cons

Management was always changing their mind on how things should be done. Huge turn over and the bonus plan was really hard to get in terms of qualifications

Pros

Site manager is experienced and cares about his staff. Deadwood being weeded out, although their is an imbalance in managers accountability in some instances. If you are a hard worker and get results, management lets you do your thing.

Cons

Pay is under industry standards. Bonus plan is not balanced with individual results. Antiquated systems. Office equipment is from the 80s!

Pros

The hourly pay is decent and if you make your sales then you get a good paycheck because it's hourly + commission.

Cons

Managers and supervisors would pick favorites to give the better work hour shifts and the best days off (Saturday and Sunday). They would leave maybe one or two people by themselves to handle everything, this was not good when it would get busy. Even though you have a college degree it doesn't matter because they'll put you in a position with a person that just has a high school diploma.

Advice to Senior Management

They should treat all Rental Agents equally, and not pick favorites, most of it is also based on seniority, who has been there the longest.

Pros

every day i was meeting new people. this is an industry where you are dealing with people from all over the country so after a while you learn how different people operate

Cons

with every customer service job you do have your occasional customers that are very hard to deal with. but the good thing is that it is only for a short period of time and after a while you learn ways of dealing with those types of people

Advice to Senior Management

there is a lot of room for advancement as long as you are doing the right thing even when your not being watched

Pros

good benefits
open door
time off flex
good mangers
good schedules

Cons

pay rate
understaffed when busy

Advice to Senior Management

no changes but would like a raise

Pros

The people here are wonderful, and supervisors are generally friendly, helpful, and very understanding. Co-workers are a delight; there is a real sense of camaraderie amongst the agents in my department. The stress level is high, as it is with any customer service job, but the environment is laidback enough to compensate a bit for it. Emergency situations usually find a sympathetic ear with management, and exceptions to the attendance policy can be made.

Cons

The pay isn't amazing, and sometimes the scheduling can be a pain. There seems to be no clear way to get a promotion other than simply knowing or being close to the correct people.

Advice to Senior Management

None at this time.

Pros

Great part time job.
Management
Schedule bid on sales

Cons

very hard to get the bonus and if you get it,next time they will make the target higher and more difficult.
And lots of stress

Advice to Senior Management

Pay more attention to the car fleet.

Pros

They do promote a good balance between personal and work life. They are good about permitting time off when needed. There are a lot of great people in the field that work really hard and want the best for the clients.

Cons

The management style is very condescending. They don't have any respect for your overall knowledge and any new ideas are highly discouraged. There is a "we have never done it that way mentality". They do not empower their people to make any of their own decisions and micromanage the entire process. Any new ideas or best practices are dismissed immediately and after you are there for a couple months you get to the point that you don't even try anymore because of the negative response bringing any ideas to the table gets you.

Advice to Senior Management

You have a lot of very talented people working for you. Ask them what their challenges are in a way that allows them to be honest and listen to them. Moral is very low on the sales team and the overall feeling is that no one cares.