Donor Services Group Reviews
Pros – Flexible work schedule- min either 26 or 28 hours a week
kind and understanding supervisors- some nicer than other but all are there to help you
clean break rooms
good location near public transit
interesting co workers
Great HR people who're sadly very over worked and very underpaid
Cons – Not much opportunity to move up with in the company
While they provide health and dental benefits- they are terrible plans.
No sick pay, vacation pay or PTO until you've worked here for 2 years (which is rare...)
CEO of the company makes speeches about how we're all struggling yet drives into work with a Maserati.
While it is necessary for the job to stick to the three ask structure it can be incredibly heart breaking to ask somebody for money with a terminal illness, going through serious health treatments, elderly folks who've just retired.
There is some cold calling. Generally people who've signed some sort of online or street side petition either directly through the organization or something that would relate to it. Often times you are calling a young person, somebody unemployed, or a student who only signed since they have no money to donate or they would've.
Parking lot- You will be paying to park here. I find this one just plain tacky.
Last but not least
You will get sick working here. Everybody has to use a hand punch time clock. There are only 5 or 6 in the building last time I was there. Even if you keep you hands washed, cleaned and sanitized I can guarantee you will be getting sick much more frequently than you are used to.
Advice to Senior Management – HR-Send people home who are obviously sick!
Treat and compensate your staff (HR, QC, front of house, callers, trainers) the way you would want to be if you expect good help to last because they aren't hanging around out of loyalty.
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2 people found this helpful
Pros – -Flexible schedule
-Multiple vending Machines
Cons – -They lie. They do have cold calling and it's for some of the worst NPO's to cold call for. (Planned Parenthood & ACLU)
-Vermin (Roaches, spiders, bed bugs)
-Turnover. BECAUSE they fire you.
Advice to Senior Management – More structure with your employees. You like to go on about how your facility is filled with some of the most OVER qualified in Los Angeles, well treat them like that. Also, thank you for changing your craigslist ad's. They were entirely misleading when I applied. It started with compensation at $13 and up. They now have changed it to be accurate. You start at $9 and their bonus structure is INSULTING.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
1 person found this helpful
Pros – flexible schedule, they let you leave early if you need to, parking is pretty good, and you raise money for good causes
Cons – I know you're desperate for the money, and you probably think this is the best that you can do right now, but its not, you can do better. There are three types of people that work here. 1. The struggling artist, actor, musician who's been so beat up by the industry and found AA, who's self-esteem and confidence is broken. 2. Somewhat overweight men and women in there 50's, 60's, and 70's whose other options would be a greeter at Walmart or a cashier at Ralphs. 3. People like me, with a good education and somewhat depressed about the job market, who needed the money real bad and was drawn in by the "helping others" aspect of the job. Believe in yourself and keep looking because,wow, the job that I have now compared to this one is night and day. I wasted 6 months here because I thought this was the best job i could get instead of having the confidence in myself that I'm worth more. I finished in the top division, called Co-op, and was paid between $14-$17 an hour after bonuses and so forth. Plan on making 100 or more calls a day from an auto-dialer that rings non-stop. Bathroom breaks, and putting down your headset are all monitored. Sales are determined in 2 hour blocks, then you have a break, so if you have an awesome 2 hour block, forget it, because your screen resets and you start over for the next two hour block. The job I have now is great. Its a sales job (base plus commision) that values TOTAL sales and I work half as hard and make twice as much. My advice: keep looking
Advice to Senior Management – Sales are determined in 2 hour blocks, then you have a break, so if you have an awesome 2 hour block, forget it, because your screen resets and you start over for the next two hour block. This is a joke and it keeps morale down. They should see total sustainers, one time gifts for the whole day, not just two hour blocks. Everyone has a crappy two hour block and management should get that. But who cares, I'm out. Thank god
1 person found this helpful
Pros – Decent training and a few nice floor managers
Cons – They really do look for ways to get rid of people as soon as their training is over. Not asking 3 times for money, no matter what the person on the other line is saying, will get you sent home. Hardly make anything on your paycheck. I'm not sure how they are still around.
Advice to Senior Management – Be a human being and nice. Don't just threaten and send people home. Work with people help them out you'll make more money with not having to train new people every week
Pros – Pay is a little better than some outfits.
Cons – 1984-esque corporate culture. Big Brother is watching.
Not schedule isn't as flexible as it could be.
Yes, I would recommend this company to a friend
2 people found this helpful
“It's a desperation job for people trying not to become homeless or people taking their first job after homelessness.”
Pros – It's siightly better than no job at all but be sure it is short-lived so keep looking for a different job.
Cons – You are a dollar sign. If you fail to keep your stats up even for twenty minutes they will remove you from the floor for a long "break" or send you home. Nothing about you as a human being seems important to this company.
The turnover rate is very funny. They will train groups of people every single week and by the end of the month perhaps one is still holding on by their fingernails.
The supervisors are either obese, smokers or obsessive energy drinkers or All of the Above. Translation- they are all dodging their FEELINGS by using substances because they don't want to admit that their Reality SUCKS. lol. So the good news is that you will either be fired or will be edged out with weird tactics by supervisors who have lost touch with their own souls.
Take it for what it is. A desperation job to help you out of a tight spot. KEEP LOOKING ELSWHERE FOR A REAL JOB where you could actually contribute and feel good about yourself and make a real living. Don't become a lifer here. Just LOOK at the very few long-term folks there. I mean, really LOOK at them. Do they look happy? Are They who you are striving to be?
Good luck. Keep livin'.
Advice to Senior Management – Karma. lol.
Pros – Good Health Benefits, some good organizations called for
Cons – Very cheap and out of touch owner. Very little PTO. No 401(k) Horrible initial training as well as virtually no on going training.
Advice to Senior Management – Listen to the fundraisers and go to bat for them with the owner...they are the lifeblood of the organization. Quit changing rules to meet what the company want...put a guidebook in place and don't deviate from it.
Pros – You can make your own schedule. They have parking.
Cons – Every week they have about 15 new trainees start training, the training last for two weeks and the training is good. After that you start on the floor, and that is when they systematically try to get rid of you.At first you may do okay but not for long They keep a few long term employees but they don't want anyone to stay too long because after 90 days they have to start paying benefits. The supervisors have a system where they start giving you bad lists, people who never donate or have just donated. Then they tell you your numbers are way down and that is when they get rid of you. In the beginning they tell you very few will last because the work is hard. it's not hard, they don't want you to last. They actually set you up to fail. A few supervisors are okay and others are not so friendly, I guess because they know it is their job to let you go before 90 days. A real scam, yet they tell you how much they love Obama and how they raised so much money for his campaign. This place is really awful. a few of the management people are nice like the Hr person and two or three others, but mostly it is unfriendly and a real scam for workers. About the worst job i ever had.
Advice to Senior Management – Stop setting people up to fail!
No, I would not recommend this company to a friend
Pros – Flexible scheduling. You can show up unannounced and work a shift if a scheduled employee doesn't show up. Likewise, it's easy to take a day off if needed. People who are REALLY good at talking to strangers on the phone could get promoted up to one of the decent-paying levels.
Cons – Like most places with massive employee turnover, it's not a fun environment. Workers will have the honor of laboring under intense pressure, for pitifully small paychecks, to raise money over the phone for various causes. You will spend a lot of time receiving verbal abuse from people who aren't happy to have their dinner interrupted by your call. There are several weekly schedules for you to choose from, but none of them allows you to work 30 hours a week, at least not when I was there. So no health insurance for you, aspiring fundraiser. Also, some of the floor supervisors are not terribly friendly.
Advice to Senior Management – Work toward creating a more professional environment.
No, I would not recommend this company to a friend
Pros – Talk to people from all over the country and gain confidence in your fund-raiaing asks. I was on calls for Obama for America. Planned Parenthood and Humane Society or Oxfam and made such a difference. A job that makes you feel good! Work with creative and fun callers.
Cons – Some days you are on a very old file and it is frustrating because you need to keep your numbers up.
Advice to Senior Management – Bonus structure is confusing
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company