Dun & Bradstreet Reviews

Updated August 3, 2015
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Dun & Bradstreet President & CEO Robert Carrigan
Robert Carrigan
8 Ratings

Pros
  • There is a great work life balance (in 24 reviews)

  • D&B had one of best work life balances which I have experienced in my career :) (in 19 reviews)

Cons
  • unbelievably difficult to do the most simple tasks internally; ask a D&B rep for counts of businesses in a specific geo or industry (in 26 reviews)

  • Senior management too focused on reaching their numbers (in 15 reviews)

More Pros and Cons

52 Employee Reviews

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  1. Helpful (2)

    Is there a future for D&B?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marlow, England (UK)
    Former Employee - Anonymous Employee in Marlow, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dun & Bradstreet full-time (More than 3 years)

    Pros

    There are some mavericks within D&B - and they are the only characters who any drive or vision for delivering great solutions to customers, whilst ensuring that the team spirit is built and a profit/margin realised for D&B.

    Cons

    The 'culture-change' at D&B has been an unmitigated disaster - principally because of the poor leadership. 'Firings' and 'redundancies' of the key people 'drivers of change' have meant that the culture-change has become a joke - something that has been imposed from the top down (USA). The 'USA D&B culture' is broken - why export it across the business - it doesn't fit, it doesn't work and isn't delivering for customers, staff nor investors. Little or no appreciation of local talent and ideas. The leadership style at D&B is 'do it, or else'... with constant stream of 'compromise agreements' as it's core strategy for handling 'people change'. Sackings in sales are brutal - little recognition of ideas or plans from the ground up-if it isn't from USA it simply doesn't count.

    Advice to Management

    Forward leaning, modern - what a joke. Leadership is more than masking a failing business model by simply buying-up another company. It's hard to believe that investors (see investor calls or town halls) allow themselves to be manipulated by the D&B spin on 'why or why we cannot grow our market share'. Joke=D&B Leadership


  2. Helpful (1)

    not the best place to work

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Consultant in Greensboro, NC
    Former Employee - Inside Sales Consultant in Greensboro, NC
    Doesn't Recommend

    I worked at Dun & Bradstreet full-time (More than a year)

    Pros

    Nice people to work with , made a lot of friends

    Cons

    Leads are not good and you cannot meet your goals

    Advice to Management

    Look at the managers who have been there too long!


  3. Helpful (4)

    Layers, layers, layers...far too many

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Center Valley, PA
    Current Employee - Sales Representative in Center Valley, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dun & Bradstreet full-time (More than 10 years)

    Pros

    Outstanding brand and 170+ year history; very high degree of client recognition; new management team appears to have a vision to modernize the culture and there are many, many people who genuinely feel that the customer is priority #1

    Cons

    The internal processes will choke you, especially for a sales professional; attempts to standardize simple things like a customer service call or the engagement of a subject matter expert (SME) through the system are enough to make you want to do everything yourself (not an efficient use of time). For example, recent org changes now require that a sales professional fill out a new formal request - yes, a new system-based request - in order to engage a product-focused SME. The 'good news' is that it is only an 8-field form...on top of 15 to 20 others just to get the process started. Again, not the best use of time. There are far too many layers, especially in the sales function. I would bet that there are at least 5 to 6 layers between individual contributors and the CEO and most of those layers almost never talk to or visit customers. That leaves lots of time for relentless system updates, forecasting, and debriefing on the same forecast from 2 days ago.

    Advice to Management

    Need to thin the layers of middle-management...if a people leader spends less than 30% of his/her time advancing a business objective (increasing sales, customer service, improving internal processes, etc.) then eliminate that position. INVEST, INVEST, INVEST in anything that speeds both customer-related processes (delivery, analytics, count requests, data investigations, etc.) AND internal management systems (Order Automation is brutal; SF.com is far too slow and inaccurate b/c it is being used to do too much; compensation systems are a joke...no easy way to track accurate quota, actual, target, gap, road map, commitment...blah, blah. blah)


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  5. Helpful (2)

    Great Place to End your Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Short Hills, NJ
    Former Employee - Marketing in Short Hills, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet full-time (More than a year)

    Pros

    Short hours, place is empty at 5pm. On-site cafeteria. Minimal effort required.

    Cons

    ZERO energy in the company. It's a dead zone and a place where careers go to end. If you're in the last few years before retirement and just want to keep your head down, earn a check, and keep busy, this is the place for you. If you have ANY aspirations about growing your career or upward mobility, stay away...far, far away. I would never go back for any amount of money.

    Advice to Management

    Get your act together and get rid of some of the layers upon layers of management and bureaucracy. You have an iconic brand that could be one of the top 10 in the Fortune 500.


  6. Helpful (1)

    Credit advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor in Phoenix, AZ
    Former Employee - Credit Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    17.50 an hour for meaningless training. That's about it.

    Cons

    This place is con artist central. Stay far away

    Advice to Management

    Don't quit your gravy train jobs.


  7. Helpful (4)

    Senior Director Small Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director Marketing in Short Hills, NJ
    Former Employee - Senior Director Marketing in Short Hills, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet full-time (More than a year)

    Pros

    The company compensation was competitive - it had to be considering the stress you experienced working there. The were relatively flexible where you work. Their technology systems allowed you to work remotely easily.

    Cons

    At the time I was working there, senior management had no clue what to do. They continued to reorganize constantly. I worked there for 52 weeks during which my group reorganized 9 times. How can anyone succeed those conditions? Activity was the focus, irrespective of results.


  8. Sale, Sales, Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Dun & Bradstreet full-time (Less than a year)

    Pros

    You get a regular paycheck and get to speakbwith interesting business owners.

    Cons

    The drive for sells seems to intervene with helping the customers.

    Advice to Management

    Better sells techniques need to be taught to new hires to avoid stress


  9. Helpful (4)

    A company struggling to survive in the face of increasing competition and competitors that are more agile.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Marlow, England (UK)
    Former Employee - Senior Account Manager in Marlow, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible working arrangements .... that is all

    Cons

    Internal politics, so much unnecessary bureaucracy, constant change in middle management resulting in short term outlook - everybody wants to hit their bonuses before leaving (or being made to leave) at the end of the financial year.

    Advice to Management

    Take a more long term view. Engage with your employees more.


  10. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor in Tucson, AZ
    Former Employee - Credit Advisor in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They offer insurance. Great place to pick up a chick.

    Cons

    hHgh school environment & call center meat market. they never want you to make the Commission they promised. They move you around from team to team just to be sure you can't make any money. They even want you to work on Saturday and Sunday and holidays!

    Advice to Management

    Fire all management and start over.


  11. Helpful (2)

    Interview process and work culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer in Chennai (India)
    Former Employee - Java Developer in Chennai (India)
    Doesn't Recommend
    Negative Outlook

    I worked at Dun & Bradstreet full-time (More than 3 years)

    Pros

    Hard to Find any Positives....

    Cons

    There are thousands of Cons. I will start the interview process. There will be 3 rounds of interview 2 technical rounds and 1 manager round. Interview process will be very easy. But the panel will come very late they may call in week days for 2nd and 3rd round of interview. Each round you need to wait for the hole day. Finally they will call you one more day for salary discussion . After the interview they will tell you to wait for client for billing or budget.They will call every 2 or 3 days and will tell they will release offer and after some days they will call for one more final round of interview for client and will tell your not selected. Worst and lazy people working in this organization as managers and they don't know current technologies in the market.

    Advice to Management

    Please resign from service and do some business to survive your family. don't work in IT Companies.



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