Dunelm Reviews

Updated July 26, 2015
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Dunelm Chief Executive Officer Will Adderley
Will Adderley
3 Ratings

40 Employee Reviews

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  1. Retail Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunelm

    Pros

    Easy work, some great co-workers, other than that their really is not much by way of positives to the job. Management were approachable and friendly enough.

    Cons

    Oh where do I begin, low pay, boring, repetitive, uninspiring, dull, monotonous, dirty, cold and horrible work done in yuck uniforms with name badges, even the coffee machine sucked.

    Advice to Management

    You have some great staff, pay them what they are worth, at the very least a living wage. Anything less and your pandering to the wishes of your shareholders over the needs of your staff, or alternatively your just being greedy. Sort it out.


  2. Not a great work environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunelm part-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Got to work with a great team of people, able to contribute to the structuring of the store (newly opened store in my area).

    Cons

    The upper management don't allow employees to fully achieve with their jobs. We were constantly changing from task to task without ability to finish.


  3. avoid avoid avoid!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Glasgow, Scotland (UK)
    Former Employee - Store Manager in Glasgow, Scotland (UK)

    I worked at Dunelm full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. None at all. None!

    Cons

    Everything is a con when you work for dunelm.

    Advice to Management

    If you're a a manager and they advertise for a designate in your area. Beware! Someone's due for the sack!!!


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  5. Helpful (1)

    Do not work for this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Consultant in Banbury, England (UK)
    Former Employee - Home Consultant in Banbury, England (UK)

    I worked at Dunelm full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    After trying to find some , the only thing I can think of is there are some really nice colleagues but that's about all you have to look forward to I'm afraid .

    Cons

    Loss of commission due to company messing up , very poor quality with no quality control , and some poor fitters . 8/10 will end up partially or fully refunded meaning loss of earnings not employees fault . Expected to take full responsibility for everything , no back up from controller , store management or anyone higher up . Whatever the errors or mistakes it's your fault and you have to fix it or take the blame resulting in disciplinary procedure . You will also be lied to , and set up so you take all the blame and don't rely on evidence to help as this will be ignored . When you finish work expect to take it all home , if you don't do everything ( which is at least 50% more workload than you should have ) and u will work 12hr days, you will have complaints and u will be blamed . Take holiday ? Then expect to do everything you have to "handover" to store management again on your return because they won't deal with anything and won't tell you of any issues so .. You guessed it , your fault for not checking not stores fault for doing nothing with the inevitable problems and complaints

    Advice to Management

    Treat staff who have knowledge and actually make the company run , and want to improve quality & customer service better - they are trying to help . "Customer 1st" ? Since when ? Not in my , the customers or lots of colleagues experiences


  6. Helpful (3)

    rubbish company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Milton Keynes, England (UK)
    Former Employee - Sales Assistant in Milton Keynes, England (UK)

    I worked at Dunelm part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting to go home when you have finished your shift telling you to go home half way through your shift because the store isnt busy

    Cons

    no training rubbish pay horrible managers managers expect you to do literally everything within 20 mins which they mean by restocking a whole isle of curtains which can get very heavy to lift when your holding about 5 let alone trying to carry 10 expensive food even for staff boring job advising people on what looks good for their house that you have never seen before Customers decide to come in and ask for advice on curtains and then have no window measurements and then expect you to be able to decide what size windows they have from a picture and then ask you for the curtains to fit

    Advice to Management

    Treat your staff nicely, because there the ones who run around doing all the work for you while you sit at a desk on the phone to your partner and pretending to work on a computer while actually browsing the internet for clothes to buy. also training may be beneficial instead of expecting them to be able to know the right measurements for curtains and how to run the department.


  7. Helpful (1)

    Full Time Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Employee in Leicester, England (UK)
    Current Employee - Full Time Employee in Leicester, England (UK)

    I have been working at Dunelm (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Expanding company with potential , various stores in good locations ,pleasant shopping enviroment with good customer interaction. Great colleagues with a real passion for Dunelm.

    Cons

    Poor management structure and low salaries for junior managers , hap hazard communication and process . To much task and inappropriate training and support .

    Advice to Management

    Listen to your staff, respect all staff no matter what level. Management should spend more time with their staff instead of creating a perfect illusion for store visits /promotions . Senior management need to wise up to the absolute shambles their superstores are . Increase salaries for your loyal staff and abolish your graduate scheme... it's a joke.


  8. Helpful (1)

    Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Telford, England (UK)
    Former Employee - Sales Assistant in Telford, England (UK)

    I worked at Dunelm

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people you work with are amazing and so supportive. You get great deals when the sales are on.

    Cons

    Dunelm mill is a horrible company to work for. You are just a number to them.

    Advice to Management

    Be more supportive and understanding. Be on the shop floor more instead of drinking cups of tea/coffee in your office while the "slaves" do the work.


  9. Helpful (2)

    Consultant

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Home Consultant
    Current Employee - Home Consultant

    I have been working at Dunelm

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    'Some' colleagues are helpful and positive

    Cons

    Sexist bullying middle management. No effective training or after support. No home life, expectancy to do essentially two jobs daily. No recognition for successful completion of work. You are expected to jump through hoops and juggle customers, managers, colleagues, workshop and exterior manufacturers. Should anything go wrong there is no support. Fitters who are lazy and have poor skills. Poor quality work to customers which renders you speechless and at best embarrassed. The general consensus visa vie customers? They are mostly liars who are intent on getting compensation. These poor liars are lied to in return by management. There are some good eggs here but they are rare and tend to be sought after by those in the know. The majority are looking to cover their own backs to the detriment of yourself and others. I find the attitude of the company is a good one 'on paper' the reality of this is far from good. I feel most of those in position of management are poorly educated and should not be given the job of representing this company. That's retail for you!! I Can tell you it is by far the worse job I've had the misfortune of finding. High turn over of staff, let's assume they all feel as disillusioned as I do. Find yourself something else having read the numerous reviews negating this company. Not one member of staff had one positive point to relay to me and the customer feedback is a similar reflection to staff.

    Advice to Management

    Invest in those with people skills and a positive attitude. Cut the bully's. Ask staff for anonymous feedback on a regular basis. Most live in fear of losing their jobs so put up with some ridiculous egos from managers of no substance.


  10. Helpful (2)

    "Live to work" should be Dunelms motto....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)

    I have been working at Dunelm part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues and staff discount

    Cons

    Constant sale periods, repetitive mind numbing jobs, too much pointless paperwork. I could write a novel about working at Dunelm, they constantly bring in new initiatives that last all of six months, and then someone stuck in an office somewhere who has never actually worked on the shopfloor has another brightspark idea and the actual workers are left to get on with it, till their next lightbulb moment happens. Staff morale has been quite low for a while, last year alone we had about ten members of staff leave, a few of which just walked out never to return. What does that tell you about working for Dunelm, I wonder? If you are looking for a part time job that you can leave behind at home time, don't apply for a job here. At their many sale times you are expected to be there at all hours of the day and night for sale set up, and they don't ask, they just rota you in whether you want extra hours or not. God forbid that you have a life or responsibilities outside work, forget it. Pay rate is only just above NMW too, nowhere near as good as Tesco or similar. Their tills are ancient too.

    Advice to Management

    Better communication with your staff, ask, don't assume.


  11. Helpful (3)

    modern day slavery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    going home at the end of my shift, at the moment there are not many new jobs available, but new businesses are opening in the next 12 months, and 99.9% of staff waiting to apply, and leave.

    Cons

    for sales assistant, read donkey, spend a lot of time moving very heavy items, hand book recomendations are ignored by management, bullying manager, many complaints made by staff nothing done. greedy area managers who only have an interest in bonus, Dckens like attitude towards staff. Bad reputation at Job Centre.. breaks not taken as work would not be done, unrealistic amount of tasks, wages are a disgrace,extremely high staff turn over,

    Advice to Management

    you are as good as you 'floor' staff, and they leave in droves,as soon as other businesses move into the area, you will have no staff at all. Wages are a disgrace, consider living wage and not this very low hourly rate, STOP managers favorite staff getting extra hours, bonus system needs sorting, colleagues are not given hours because managers want their bonus, then work not done, and staff that are there are under stress, its a very unhappy place to work, Dunelm Acadamy is a complete joke, no training given to staff..... but lets tick the boxes eh?



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