Dunkin' Brands Reviews

Updated August 17, 2015
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
62 Ratings

Pros
  • Great place for work/life balance (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)

Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Lip service only to the work/life balance (in 4 reviews)

More Pros and Cons

145 Employee Reviews

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  1. Helpful (1)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands part-time (More than a year)

    Pros

    Solid Benefits with an excellent 401K match even as a part time rep. Flexible hours and management was always accommodating to any schedule changes for the most part. They also have SO much coffee & food there

    Cons

    I will say once you're working management really wants you to "drink the cool-aid" so to speak and it's rather difficult to get promoted. I was part time & those who were working really hard full time never quite rose up

    Advice to Management

    It's a good idea to evaluate all of your employees so you know who's working and who isn't, especially around promotion time. Also, we're all aware you're a large company but maybe try to make employees feel a valued


  2. Helpful (3)

    HR is a JOKE!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunkin' Brands full-time (More than 5 years)

    Pros

    Full time employee for 5+ years, benefits are fantastic, flexibility, 1/2 day Fridays all year. Top notch systems and have learned a lot technology wise.

    Cons

    Advancement is a joke, it is near impossible to get promoted unless you work in HR, everybody in the department is a Director (laughable at best), impossible to supervise and manage people. Employees can behave anyway they want and Dunkin is so afraid of getting sued if it's unwarranted and ridiculous HR will undoubtedly side with the employee. Employee incentives have slowly disappeared and employees are hardly recognized anymore. Company has gone way to Corporate very quickly and it is definitely NOT the company it used to be.

    Advice to Management

    This is the A typical, boohoo my feelings are hurt, lefty loony environment, perfect for 20 somethings, awful for middle management 40 somethings. .


  3. Cashier for a Company That Only Cares About Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Bolingbrook, IL
    Former Employee - Key Holder in Bolingbrook, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dunkin' Brands part-time (Less than a year)

    Pros

    Owners were nice but the district manager wasn't to friendly or understanding and actually my manager was the same way she always complained about her boss but never saw Herself doing the sane things.

    Cons

    The turnover is so bad here i think because of the location it's in a Walmart by the projects so some people are trying to save up and leave and the others just want that first check then they are out.


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  5. Helpful (2)

    "Corporate America"; Poor Internal Communication and Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Brands full-time (More than a year)

    Pros

    Some of the specific projects I worked on were interesting; half day Friday's year round

    Cons

    The culture and work environment here is very corporate Horrible internal communication within groups and among different groups Sweat shop Low pay and long hours High pressure and high stress culture Employees are like robots - no employee engagement - employees are not valued You'll get promoted if you work 60 hours per week Colleagues will throw you under the bus to save themselves You have to conform to the "Dunkin' way" and how they do things or they'll force you out No Collaboration - everyone is in it for themselves

    Advice to Management

    Hire leaders that enforce open communication and that care about their employees as people, not robots who crank out work.


  6. Fired for having pneumonia

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Madison, WI
    Former Employee - Shift Leader in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free coffee, free donuts, one free manager meal per shift, closed early, not busy often

    Cons

    Don't value employees, Doesn't care about employee health, expects you to work regardless if you have a severe illness

    Advice to Management

    Regardless of policy if someone has a doctors note, stating they can't work and you saw that the person was sick. Don't fire them Bc that is considered as an unlawful termination


  7. Helpful (4)

    If you aren't looking for a career but just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Recommends
    Neutral Outlook

    I worked at Dunkin' Brands full-time (More than 5 years)

    Pros

    Employees for DB stay for years because of the perks (half day Fridays, fun random events at the office, etc). Most people are great and I laughed every day at work. Some could say this is a con but I think its just a fact; the employees aren't always the most ambitious. They have a job with a good work/life balance and strive for nothing more.

    Cons

    Moving up is near impossible unless you're a complete snake in the grass. I saw a few move up who deserved it but most are just slimy. Due to the long tenor of many employees, change is not embraced and often mocked. Pay is horrible. I have already doubled my pay since leave 2 years ago. The never ending layoffs are insane. It may not be huge layoffs but its constant.

    Advice to Management

    Working on promotions. Increase pay.


  8. Helpful (1)

    Dunkin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Framingham, MA
    Current Employee - Anonymous Employee in Framingham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunkin' Brands full-time (More than 8 years)

    Pros

    all the free coffee you can drink

    Cons

    Lack of clarity from Senior Management. Corporate seems directionless and disorganized, constantly changing focus Advancement is very difficult for most employees. Quick decisions instead of long therm plans


  9. Asst. Manager

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Dunkin' Brands full-time

    Pros

    Fun at first, easy to move up with hard work, gained experience, met great friends, easy job in general

    Cons

    Lazy uneducated co workers, lazy adult co workers, pay sucks , customers also suck, you can't take anything home


  10. Helpful (4)

    Good talent, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Brands full-time (More than a year)

    Pros

    The brands attract top talent, and the brands will look great on your resume.

    Cons

    Zero work/life balance, lay offs/restructurings are frequent, management goes unchecked for bad/abusive behavior, organizational focus is on franchisees, not employees so employee engagement is poor.

    Advice to Management

    Don't forget your employees matter too.


  11. Great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands part-time

    Pros

    Quick fun shifts, free food, free coffee, tip

    Cons

    Not enough pay, unreliable staff,exhausting

    Advice to Management

    Hire more staff, longer breaks



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