Dunkin' Brands

www.dunkinbrands.com

Dunkin' Brands Reviews

Updated January 21, 2015
Updated January 21, 2015
124 Reviews
3.2
124 Reviews
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
55 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    receive tips, flexible work schedule

    Cons

    Manager was very unorganized and incompetent

  2.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    A great company to work for. Lots of room to grow. Very nice people. Challenging environment l recommend.

    Cons

    Sometimes hard to get on touch with upper management. Is a very large company. Lots of information to know,

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    OK while it lasted, glad it's over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dunkin' Brands part-time (more than a year)

    Pros

    I worked at Dunkin' Donuts for a year and a half.
    The tasks required of you are simple and easy to get into the "swing" of. Atmosphere is usually casual or swift if you are working during peak team or in the drive thru. Some customers are funny. There is usually one or two people working there that call out all of the time (kind of a con?), so extra hours are sometimes available. Some locations allow tips, free coffee, and donuts. Some shift leaders are great to work with, others not. The expectations are that you are accurate, quick, and friendly. It's also required that your "work station" is cleaned and stocked before your shift ends.

    Cons

    Personal growth is mostly limited and depending on how well you acclimate, lead, and get a long with management. Raises are very small from a promotion to shift leader. Don't expect a raise at Dunkin' Donuts.

    Advice to ManagementAdvice

    Upper management should do a better job at making sure lower management is treating employees fairly.
    Employees should be given raises, especially ones that have worked there a very long time.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It's a wonderful culture but not fast-paced or young

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Risk Management in Canton, MA
    Former Employee - Enterprise Risk Management in Canton, MA

    I worked at Dunkin' Brands

    Pros

    Free Dunkin'
    Good office culture
    Training was given and instructions were given
    Clear expectations
    good bosses

    Cons

    Not many opportunities
    Slow work life
    Leadership opportunities are far and few
    Compensation is slightly below average

    Advice to ManagementAdvice

    Encourage new ideas

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Working as a crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    Easy work, coutomers are very friendly

    Cons

    Not enough hours per week

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Good company overall but really tied to the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time (more than 10 years)

    Pros

    Good co-workers and support from management. Interesting work (if you're into quick service restaurants). Pay was above average and business casual is the dress code. Everyone knocks off at 1:30pm on Fridays! The company offers a matching 401k and bonus plus health benefits. All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria! Discounted bag coffee.

    Cons

    Lay-offs occur way too often as a way to same money, especially after the company went public. It's bad enough if you are a working stiff but upper management is a real revolving door. I never bothered to learn the names of corporate officers.

    Advice to ManagementAdvice

    Lay off the trigger, there's enough blood on the walls already.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Weak Internship Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Canton, MA
    Former Employee - Intern in Canton, MA

    I worked at Dunkin' Brands as an intern (more than a year)

    Pros

    Great place to learn about the QSR industry in a growing company. The cooperate atmosphere is fun, as it should be at a company that sells coffee and donuts. I had the opportunity to have one on ones with directors across many departments to really learn about the franchise business. I was pleasantly surprised with how much trust the company gave me as an intern, allowing me to work on numerous unsupervised projects.

    Cons

    I interned with the company for two summers and show the internship program grow from 20 interns in my first summer to 40 interns during my 2nd summer with the company. Despite the growth in the internship program, the company does not value intern. If you intern for company the chance of you being hired after your internship is very slim. The company does not hire directly from the internship pool. My department was truly grateful for the contributions I made however in the department I worked in their are no entry level positions. If you are looking for your internship to lead to a job this is not the place to work. If your looking for a decent paying summer job, Dunkin' Brands is not a bad place to work.

    Advice to ManagementAdvice

    Management should take the internship program more seriously, and consider giving jobs to qualified interns. At other QSR companies their are management training programs for recent grads that the company should consider investing in.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Dunkin' Brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands full-time (more than 5 years)

    Pros

    Great people, fun atmosphere. Growing company..

    Cons

    Work life balance isn't always there. Promotions tend to come long after the person is already in the role.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (more than 5 years)

    Pros

    Good people, fun atmosphere, and lots of learning. Great work/life balance and benefits. Competitive pay and lots of growth opportunities.

    Cons

    Like any big company, there can be some bureaucracy, but you'll quickly learn how to work around that to be successful in your role.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Like Sour Patch Kids only backwards, first they are sweet then they are bitter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time

    Pros

    The freedom to run your store as if it were yours.
    Great benefits

    Cons

    Work EVERY Sat and Mon
    No relationship with upper management
    Constant email communication
    Harassment from upper management

    Advice to ManagementAdvice

    Get younger more vibrant multi unit managers. People that aren't afraid to try new 2014 techniques not people that are sticking to the same strategies from when they graduated college in the 60's. Also make new employees aware that management with your company is merely temporary. In due time once sales are UNBELIEVEABLE we will sale the store to a franchise and not care about anything you have done for the company

    Recommends
    Positive Outlook
    Approves of CEO

Dunkin' Brands Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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