Dunkin' Brands Reviews

Updated July 20, 2015
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3.3
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
61 Ratings

Pros
  • Great place for work/life balance (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)

Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Lip service only to the work/life balance (in 4 reviews)

More Pros and Cons

139 Employee Reviews

Sort: Popular Rating Date
  1. Studio production/Communications Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Belmont, MA
    Former Employee - Anonymous Employee in Belmont, MA

    I worked at Dunkin' Brands (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment and good teamwork

    Cons

    Very independent and sometimes miscommunication


  2. Great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands part-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Quick fun shifts, free food, free coffee, tip

    Cons

    Not enough pay, unreliable staff,exhausting

    Advice to Management

    Hire more staff, longer breaks


  3. Helpful (2)

    Good talent, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The brands attract top talent, and the brands will look great on your resume.

    Cons

    Zero work/life balance, lay offs/restructurings are frequent, management goes unchecked for bad/abusive behavior, organizational focus is on franchisees, not employees so employee engagement is poor.

    Advice to Management

    Don't forget your employees matter too.


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  5. Helpful (1)

    If you aren't looking for a career but just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Employees for DB stay for years because of the perks (half day Fridays, fun random events at the office, etc). Most people are great and I laughed every day at work. Some could say this is a con but I think its just a fact; the employees aren't always the most ambitious. They have a job with a good work/life balance and strive for nothing more.

    Cons

    Moving up is near impossible unless you're a complete snake in the grass. I saw a few move up who deserved it but most are just slimy. Due to the long tenor of many employees, change is not embraced and often mocked. Pay is horrible. I have already doubled my pay since leave 2 years ago. The never ending layoffs are insane. It may not be huge layoffs but its constant.

    Advice to Management

    Working on promotions. Increase pay.


  6. Enjoyed working for DD

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    Enjoyed the customers and the diversity of staff

    Cons

    Pay should be better for good employees not based on seniority


  7. Helpful (2)

    Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Canton, MA
    Current Employee - Director in Canton, MA

    I have been working at Dunkin' Brands full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great corporate office space; early release Friday's; company leaders actually believe in themselves and their management style

    Cons

    The reality is that company leaders cannot be trusted for even a day. They are masters of deception -- some more than others. They throw employees "under the bus" left and right to make it look like they know how to fix all the issues the company faces. They will retire soon and get out with millions...and a legacy of managing by intimidation and of being the biggest phonies this side of the Atlantic.

    Advice to Management

    Leadership, would you rather retire with millions or with respect....apparently millions! No advice to management.....just waiting for the next era of leadership. Is it too much to hope that Arty T from Market Basket will replace the current leadership when they retire into the sunset? BTW, many of your VPs are there only because they have golden handcuffs...not because they believe in your management style.


  8. Crew Member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Laid Back atmosphere, manager was nice, overall a decent job experience. It was my first job so I guess I would recommend it

    Cons

    long days, annoying customers, annoying coworkers, too many people above you, and sometimes you have to mop the place up like a janitor

    Advice to Management

    a a a a a a a aa a a a a a a a a a a a a a a a a a a a a a a a a a a a aa a a a a a aa


  9. Decent short-term first job but no respect was given to loyal employees after 6 months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Fairport, NY
    Former Employee - Crew Member in Fairport, NY

    I worked at Dunkin' Brands part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent first job. The morning rush can be insane, but evenings aren't too bad. You can have free drinks while you work, and if you close, you can take home some leftover donuts that would otherwise end up in the trash. You get to meet some nice customers that come in every day.

    Cons

    When I got hired, the manager said "If they start taking your hours to train someone, start looking for a new job." Sure enough, the place had rapid turnover, but not due to the employees. All of a sudden, with no warning or reason given, I show up to work (they couldn't even give me the benefit of a phone call BEFORE I arrived for my shift) and tell me I can go home. I talk to the manager the next week to ask why my hours were being taken away. Turns out, the general manager essentially fires everyone by reducing their hours to zero after 6 months so she doesn't have to give anyone a raise above minimum wage. No notice, no courtesy, no explanation, nothing. Worst of all, they let me go, along with the two other people who had also been there 6 months with me, after summer had already started and many other jobs had already been filled for the summer. Can't recommend working for a company that has no scruples and throws out any professional courtesy just to save a few pennies. Hell, all of us even said we weren't even expecting a raise and would have kept working for the minimum wage. Very disappointed in the company and I regret that I worked as hard as I did for them to receive such little respect in return.

    Advice to Management

    Have a little more decency and respect for the people you hire.


  10. Tiring

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    Unlimited donuts, nice having discounts

    Cons

    get used to stand forever, it gets very busy, and very hot

    Advice to Management

    more breaks


  11. crew member at dunkin' brands

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands part-time

    Pros

    Friendly staff, rewarding work, LOTS of free drinks all day

    Cons

    fussy schedule, can be stressful, very busy mornings

    Advice to Management

    be more up front and reasonable with communication



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