Dunkin' Brands

www.dunkinbrands.com
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Dunkin' Brands Reviews

Updated February 28, 2015
Updated February 28, 2015
127 Reviews
3.3
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin' Brands CEO Nigel Travis
Nigel Travis
56 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Canton, MA
    Current Employee - Operations Manager in Canton, MA

    I have been working at Dunkin' Brands

    Pros

    Great work life balance. Also pretty good benefits.

    Cons

    Leadership are offer disconnected to reality of the field needs to complete every day.

    Advice to ManagementAdvice

    Please value your long term dedicated employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pretty Sweet Deal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Cranston, RI
    Current Employee - Crew Member in Cranston, RI

    I have been working at Dunkin' Brands full-time (more than a year)

    Pros

    I work for a franchise under the Dunkin Corporation and they guy is totally chill. Food and drinks are free while on the job (you have to use a special cup for drinks though, but you are supplied with it) Everything is pretty fair. Great customers, amazing management. Really can't complain.

    Cons

    Because one of the two stores (same franchise) is a satellite store, there are less girls employed and so calling it is a little tricky but we make it work.

    Advice to ManagementAdvice

    They should probably find the time to have a store meeting because some problems can go on for too long with the night crew.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    You don't want to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Director
    Former Employee - Field Director

    I worked at Dunkin' Brands full-time (more than a year)

    Pros

    Industry best analytics and predictive capabilities. Iconic Brand name. Dedicated, smart and focused field force.

    Cons

    Lip service to "life/work" balance. Way too focused (as a public company) on predicting financial numbers to the point of over-pressuring field staff and over-burdening them with forecasting. Hard to acheive resuts when you spend so much time on "corporate forecasting needs and reports" vs actually focusing on the job at hand! Lip service also to "field support" from the corporate office. No loyalty to their people or their committment to help grow their people.

    Advice to ManagementAdvice

    Read and heed the comments above!

    Doesn't Recommend
    Approves of CEO
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  5.  

    Average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    receive tips, flexible work schedule

    Cons

    Manager was very unorganized and incompetent

  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    A great company to work for. Lots of room to grow. Very nice people. Challenging environment l recommend.

    Cons

    Sometimes hard to get on touch with upper management. Is a very large company. Lots of information to know,

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    OK while it lasted, glad it's over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dunkin' Brands part-time (more than a year)

    Pros

    I worked at Dunkin' Donuts for a year and a half.
    The tasks required of you are simple and easy to get into the "swing" of. Atmosphere is usually casual or swift if you are working during peak team or in the drive thru. Some customers are funny. There is usually one or two people working there that call out all of the time (kind of a con?), so extra hours are sometimes available. Some locations allow tips, free coffee, and donuts. Some shift leaders are great to work with, others not. The expectations are that you are accurate, quick, and friendly. It's also required that your "work station" is cleaned and stocked before your shift ends.

    Cons

    Personal growth is mostly limited and depending on how well you acclimate, lead, and get a long with management. Raises are very small from a promotion to shift leader. Don't expect a raise at Dunkin' Donuts.

    Advice to ManagementAdvice

    Upper management should do a better job at making sure lower management is treating employees fairly.
    Employees should be given raises, especially ones that have worked there a very long time.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It's a wonderful culture but not fast-paced or young

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Risk Management in Canton, MA
    Former Employee - Enterprise Risk Management in Canton, MA

    I worked at Dunkin' Brands

    Pros

    Free Dunkin'
    Good office culture
    Training was given and instructions were given
    Clear expectations
    good bosses

    Cons

    Not many opportunities
    Slow work life
    Leadership opportunities are far and few
    Compensation is slightly below average

    Advice to ManagementAdvice

    Encourage new ideas

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Working as a crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    Easy work, coutomers are very friendly

    Cons

    Not enough hours per week

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Has it's moments but overall poor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Atlanta, GA
    Current Employee - Crew Member in Atlanta, GA

    I have been working at Dunkin' Brands

    Pros

    Fun Co workers, laid back at times

    Cons

    Rude customers, long shifts alone

    Advice to ManagementAdvice

    Management is utterly horrible

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Good company overall but really tied to the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time (more than 10 years)

    Pros

    Good co-workers and support from management. Interesting work (if you're into quick service restaurants). Pay was above average and business casual is the dress code. Everyone knocks off at 1:30pm on Fridays! The company offers a matching 401k and bonus plus health benefits. All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria! Discounted bag coffee.

    Cons

    Lay-offs occur way too often as a way to same money, especially after the company went public. It's bad enough if you are a working stiff but upper management is a real revolving door. I never bothered to learn the names of corporate officers.

    Advice to ManagementAdvice

    Lay off the trigger, there's enough blood on the walls already.

    Recommends
    Neutral Outlook
    No opinion of CEO

Dunkin' Brands Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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