Dunkin' Donuts
2.9 of 5 313 reviews
www.dunkindonuts.com Bellingham, MA 5000+ Employees

Dunkin' Donuts Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.9 313 reviews

                             

61% Approve of the CEO

Dunkin' Donuts President John Henderson

John Henderson

(69 ratings)

43% of employees recommend this company to a friend
313 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Free Food, Long Hours Get to try new things"
    in 26 reviews
  • "Fast paced friendly environment for seasoned people of food industry"
    in 16 reviews
Cons:
  • "Minimum wage but it is expected for this kind of job"
    in 14 reviews
  • "bad pay long hours smells like coffee"
    in 11 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • No Opinion of CEO

     

    Friendly and Energetic, but lacking in the pay department

    Crew Member/Trainer (Former Employee)
    West Mifflin, PA

    ProsFree coffee & donuts
    Regular customers every day
    Mostly girls that staff
    Creativity and quick work environment

    ConsToo quick of a turnover rate
    Management = bunch of people who have never worked in food
    The pay was minimal and the work was fast paced and overwhelming at first, and even when seasoned
    They undervalue you, they praise everyone the same "You're awesome, keep it up" when you work hard, you should get something, but when horrible employees get whatever they want, it gets annoying.

    Advice to Senior ManagementQuit changing the guidelines every 3 weeks, raises would be nice, I was there for 2 years and only got bumped up $1.25, and more training to new employees before setting them loose on customers who will complain.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    It's what you make of it

    Shift Leader (Former Employee)
    Boston, MA

    ProsSeeing the same customers everyday and remembering their orders. The tips are great in the morning and better if you work in the busy afternoon with one other person. You really bond with your coworkers who started around the same time you did

    ConsSUPER fast paced environment where corporate pushes you to up sell, take/make orders, and cash them out in less than a minute. This place has a high turnover rate. Management does not know how to properly train employees so they are thrown onto the floor and hinder the progress of other crew members who have to stop and show them how to do something. People don't take their job seriously and they usually get away with no calls no shows. Manager basically hires anyone who clearly are not cut out for the job. I've been there for over three years and got a quarter raise but generally here nobody makes over $9 an hour. They work you like a dog but is strict about staying under 40 hours. Otherwise, they would have to give you benefits and time and a half. Very sad for people who are trying to make a living working here.

    Advice to Senior ManagementIf you're willing to pay a little more than the minimum wage to employees, they would take their job more seriously especially the people who work the overnight shift. The baker has been there for 17 years and only makes $8.75 an hour. Some employee appreciation especially for those who have been with the company for a while would be nice.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Not great

    Cashier (Former Employee)
    Phila, PA

    ProsIt got me through book payments for college. The tips were good some days and some days they weren't. But that's just how it goes.

    Conspeople who don't have their coffee in the mornings are so mean. you need to be a morning person to work here, definitely. If you don't mind getting up at 4am then go for it!

    No, I would not recommend this company to a friend

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    good

    Anonymous Employee (Former Employee)

    Prosnice people and a good atmosphere

    Conslower pay not much room for growth

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    Cashier

    Anonymous Employee (Former Employee)

    ProsGreat first time job experience working at Dunking.

    ConsNone noted, had a great experience.

    Yes, I would recommend this company to a friend

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    sumer job

    Anonymous Employee (Former Employee)

    Prosits an ok job for the summer. they have good coffee

    Consyou have to stand a lot

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    Good Company Overall

    Anonymous Employee (Current Employee)

    ProsDunkin' Donuts opens earlier than Starbucks everyday, fast and cheap with great guest service. they have national donut day which gives you a chance to try a free donut that you haven't taste before. sometimes they have like $1.99 coolatta promotion too while starbucks always try to be high-end.

    ConsSome locations do not take tips. A lot of customers who received excellent service from the crew also blame the management team for not letting crew take tips. Tips can increase the guest service in a much more effective manner than any other kind of bonus. some customers do not want to donate. they rather take the money back to their pockets or give it the crew instead of donating. this policy and culture needs a bit of change.

    Advice to Senior ManagementBonus should be awarded not just to the management team, should award people at the front line if you want to increase the sales much more. maybe in the current market, dunkin' has been in its middle age; growing at its steady state

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It's a job...

    Crew (Current Employee)
    West Warwick, RI

    ProsGood customer service experience, flexible hours available, helps you handle different types of people better

    ConsLow pay, some times people can be obnoxious and inconsiderate

    Advice to Senior Managementbetter promotion possibilities, try to see things from the worker's point of view

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    good

    Cashier (Current Employee)
    Bear, DE

    ProsI like to work here

    Consgood experience,company should take care of all employees.

    Advice to Senior ManagementMenagement should think about all emloyee

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cashier

    Anonymous Employee (Former Employee)

    ProsGet good tips on holidays/ busy mornings
    Usually get free coffee at most places
    Fairly easy job if you can keep up

    ConsIf you are not good with grumpy people do not take this job, people complain/yell at you all day.
    The base pay isn't too much but it is good for a job to have in high school.

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