Dunkin' Donuts

www.dunkindonuts.com

Dunkin' Donuts Reviews

Updated January 26, 2015
Updated January 26, 2015
482 Reviews
3.0
482 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin' Donuts President John Henderson
John Henderson
130 Ratings

Review Highlights

Pros
  • Easy to learn job responsibilities, free food after managers leave at 4pm, hours if you want them (in 32 reviews)

  • I got a free coffee at the end of my 3 hour shift (in 31 reviews)


Cons
  • Minimum Wage needs to be higher to help meet Living Costs (in 23 reviews)

  • Long hours, with very little respect from customers or management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Shift Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts part-time (more than an year)

    Pros

    Always busy. Good shifts.

    Cons

    Working with younger crowd who can be clicky. Lack of proper management.

    Advice to ManagementAdvice

    Watch the cameras

    Recommends
    No opinion of CEO
  2.  

    Fun and simple

    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Dunkin' Donuts

    Pros

    Long hours and good pay

    Cons

    Not many people working with you, so you end up doing multiple tasks at once

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Worked as a cashier for a summer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Dallas, TX
    Former Employee - Cashier in Dallas, TX

    I worked at Dunkin' Donuts

    Pros

    Great "first job" to have with nice co-workers and overall nice environment to work in. Lots of opportunities for free food as well!

    Cons

    Customers will treat you pretty poorly, demand sometimes outrageous things from you, and scream at you if you do not deliver. Typical fast food environment I suppose.

    Advice to ManagementAdvice

    Perhaps, keep a manager or shift leader on hand at all times, in case unruly customers need to be dealt with.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Pay not that great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Boston, MA
    Current Employee - Assistant Manager in Boston, MA

    I have been working at Dunkin' Donuts full-time (more than 5 years)

    Pros

    Shows employees that they care (from corporate office) most dunkin donuts are franchises, the one I work for shows employee appreciation. Company I work for has ok benefits

    Cons

    Pay is not that great for the work load and stress level. Depended on the company you work for. Assistant managers maybe make 20k a year that's including tips and are expected to do everything their managers do and they make much more.

    Doesn't Recommend
    Neutral Outlook
  6.  

    shift leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Durham, CT
    Current Employee - Shift Leader in Durham, CT

    I have been working at Dunkin' Donuts part-time (more than an year)

    Pros

    good hours`, had a fun time with coworkers

    Cons

    manager sucked..older than me but i could run the store

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    My experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts

    Pros

    Fun work place, annoying customers sometimes, friendly co workers. It was an okay experience. You should work there it's not annoying

    Cons

    Trying to remember people orders if theyre alot of people, working in the a.m some of the o complain alot.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I experienced and fast-paced and customer oriented environment where the customer was like family and they came first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Phoenix, AZ
    Current Employee - Crew Member in Phoenix, AZ

    I have been working at Dunkin' Donuts part-time (less than an year)

    Pros

    The people who you work with are young and like minded, so that makes it easy to work as a team. The people who come in to eat and drink there are friendly and eclectic. They treat you as well as you will treat them and that makes it a worthy experience.

    Cons

    There was definitely a lack of communication between the managers and the crew members.

    Advice to ManagementAdvice

    I would suggest better training for the managers and shift leads so that when they train the crew members, everyone is on the same page with current training and policies.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Depends on manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Gainesville, FL
    Current Employee - Crew Member in Gainesville, FL

    I have been working at Dunkin' Donuts part-time (less than an year)

    Pros

    Fun coworkers and a great dynamic with customers because most of them will be regulars.

    Cons

    Management was very disorganized and the pay was barely higher than minimum wage.

    Advice to ManagementAdvice

    Give raises to employees to make them try and want to earn them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    HARDWORKING BAKER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts

    Pros

    Steady and secure job. being working for 2 years now

    Cons

    No room for improvement. A disconnect between cooperate and franchisees.

    Advice to ManagementAdvice

    ADDRESS EMPLOYEE PROBLEMS FROM FRANCHISEES LEVEL

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    It's easy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts

    Pros

    It's a simple job. As long as you are doing your job then you'll be fine. The food and coffee is easy to make as long as you listen.

    Cons

    They team up on you. You have to be strong to work at some locations because some employers are very rude.

    Advice to ManagementAdvice

    Enhance the workers that know what they are doing. They can only be loyal for so long.

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