Dunkin' Donuts

  www.dunkindonuts.com
  www.dunkindonuts.com

Dunkin' Donuts Reviews

Updated October 17, 2014
Updated October 17, 2014
401 Reviews
2.9
401 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin' Donuts President John Henderson
John Henderson
99 Ratings

Review Highlights

Pros
  • Overall there are many perks such as free food and such, as well (in 29 reviews)

  • I got a free coffee at the end of my 3 hour shift (in 26 reviews)


Cons
  • Minimum wage, the smell of garlic bagels permeates your clothing (in 18 reviews)

  • Long hours, with very little respect from customers or management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    all depends on who the GM is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager in Pensacola, FL
    Current Employee - Shift Manager in Pensacola, FL

    I have been working at Dunkin' Donuts full-time (more than an year)

    Pros

    Pay was average and all the overtime you want.

    Cons

    Owners that have no experience in the food business

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A fine Summer Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Roanoke, VA
    Former Employee - Cashier in Roanoke, VA

    I worked at Dunkin' Donuts part-time (less than an year)

    Pros

    Donuts - of course! You get to see people perk up each day once they receive their caffeine.

    Cons

    Early work hours, morning rush can is the last thing you want the first thing in the morning.

    Advice to ManagementAdvice

    Better training. It is no fun to make up a drink as you go because you do not know how to actually make it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun place to work temporarily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in New York, NY
    Former Employee - Shift Leader in New York, NY

    I worked at Dunkin' Donuts part-time (less than an year)

    Pros

    Pretty fun place to work. You get to meet new people every day, sneak a few snacks here and there, and take in the aroma (which I guess could be a con for some people).

    Cons

    Normal cons of minimum wage work: sometimes bossy manager, rude customers, some physical labor required (mopping floors consistently, scrubbing down coffee makers, etc.)

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Cashier in Providence, RI
    Former Employee - Customer Service Cashier in Providence, RI

    I worked at Dunkin' Donuts part-time (less than an year)

    Pros

    Management easy to work for. Co-workers nice. Always busy which makes time fly by. Hours flexible so I can spend time with my family.

    Cons

    Little room for promotions since this is a donut shop. Company doesn't offer benefits for part time employees. Training is adequate.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Summer Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Plainfield, IL
    Former Employee - Crew Member in Plainfield, IL

    I worked at Dunkin' Donuts full-time (more than an year)

    Pros

    The reason I switched from working at a local donut shop to Dunkin' is that I wasn't getting the amount of hours I wanted at the local place, all while they hired new people. I could tell my commitment wasn't being appreciated, so I thought I'd give Dunkin' a shot after a friend at Dunkin' recommended it. For a little while I worked at both places, but soon Dunkin' was offering me as many hours as I could handle and I was able to leave my old job.

    The manager was excellent at recognizing ability and giving credit where it was due. My co-workers were also great. It was a positive team atmosphere. I worked there for 2 summers in between college semesters. I can't think of a better place for a minimum wage job.

    Cons

    The flip-side of the manager recognizing and awarding effort is that we were pushed to work as fast and hard as possible. It was a really busy place, and often my lunch break would be cut short because of that. We didn't really get breaks in general.

    Also, there weren't any employee discounts, which was disappointing. All we got was one free coffee per day.

    For some people, the hours may be a con. For a while I was starting at 4am, which is the beginning of the first day-shift.

    Advice to ManagementAdvice

    I think it's all about having a good manager. Mine ran a tight ship, and that translated into good morale.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    cranky customers need coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Naperville, IL
    Former Employee - Crew Member in Naperville, IL

    I worked at Dunkin' Donuts part-time (more than an year)

    Pros

    Great crew
    Training did not take long

    Cons

    No raise
    No breaks
    Have to be quick
    Sometimes not enough workers during rush hours
    Cranky customers

    Advice to ManagementAdvice

    It would be nice to get a raise after working for two years

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Very good experience as a worker at registrater, bakery and a general knowledge on food safety and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Brooklyn, NY
    Current Employee - Crew Member in Brooklyn, NY

    I have been working at Dunkin' Donuts part-time (more than an year)

    Pros

    You will build up your communication skills and info on food safety. if effort is applied.

    Cons

    You will eventually get tired of doing the same things everyday and eventually frustrated like i did.

    Advice to ManagementAdvice

    The workers who put more effort than the others should be considered with a higher payment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    "Good first job"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Topsfield, MA
    Former Employee - Shift Supervisor in Topsfield, MA

    I worked at Dunkin' Donuts part-time (more than an year)

    Pros

    Good learning experience and tips were good. Always given enough hours. Good experience in a fast paced environment. Good job in high school.

    Cons

    Low compensation, sometimes overworked, inability to move up. Definitely need to get tips in order to make any good money. Have to work hard.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    It was fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Dunkin' Donuts

    Pros

    Flexible shifts, busy workhours, free coffee, always something to do, you get tips!

    Cons

    Low hourly pay, some employees slack off, free donuts, super early morning shifts

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Jersey City, NJ
    Current Employee - Crew Member in Jersey City, NJ

    I have been working at Dunkin' Donuts part-time (less than an year)

    Pros

    Easy job to get, fun if you work with people your age

    Cons

    Gets super busy, communication issues, rude customers, all the difficulties of working in food or sales

    Advice to ManagementAdvice

    Sometimes, we were understaffed.

    Recommends
    Neutral Outlook
    No opinion of CEO

Dunkin' Donuts Photos

Cashier
Filming a vine for Dunkin!
America Runs on DD
cups

+ Add Photo

Work at Dunkin' Donuts? Share Your Experiences

Dunkin' Donuts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.