Dunkin' Donuts Reviews

Updated March 30, 2015
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  1. A good first job

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts

    Pros

    Very fast paced environment, for the most part they are a well run company, opportunity for advancement.

    Cons

    Bad customers, willing to hire anyone so you might not get along with co-workers, bad communication and lack of stability.

    Advice to ManagementAdvice

    Hire better management for stores, worked at several different stores and hourly employees usually last longer than management does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Good, with catches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Concord, MA
    Former Employee - Crew Member in Concord, MA

    I worked at Dunkin' Donuts part-time (more than a year)

    Pros

    All of this depends highly on your direct supervisor, which makes a huge difference. I started under a wonderful supervisor who respected everyone working there. She unfortunately had to leave and my new supervisor stayed locked up in his office all day and was always difficult to get a hold of when a difficult customer asked to speak with a supervisor. If you have a decent manager then everything should be fine.

    Cons

    With managers constantly coming and going its difficult to get a promotion because your current manager may have only been in the store for a few weeks and knows nothing about you or how long you have been there.

    Advice to ManagementAdvice

    Try to get managers willing to stay in each shop for more than a few weeks/months, it will make work more consistent for everyone else and allow more growth.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Long term employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in West Warwick, RI
    Former Employee - Cashier in West Warwick, RI

    I worked at Dunkin' Donuts full-time (more than 10 years)

    Pros

    Leaving every day with money

    Cons

    Moody and two faced coworkers

    Advice to ManagementAdvice

    Take care if the good employees and don't ignore the problems.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Very unprofessional but got good hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Chicago, IL
    Former Employee - Crew Member in Chicago, IL

    I worked at Dunkin' Donuts full-time (less than a year)

    Pros

    It was an easy job to get.

    Cons

    Minimum wage pay and favoritism

    Advice to ManagementAdvice

    Stop favoritism and provide better pay

    Doesn't Recommend
    Neutral Outlook
  6. Cashier

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts

    Pros

    Dunkin Donuts has great management.

    Cons

    My hours are not the best.

  7. over night crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Over Night Crew in Oswego, NY
    Former Employee - Over Night Crew in Oswego, NY

    I worked at Dunkin' Donuts full-time (more than a year)

    Pros

    serving guest that came in the front and the drive thru. baking the food and decorating the donuts

    Cons

    working night shifts, finishing night crews work and trying finish mine before morning shift come in

    Advice to ManagementAdvice

    be patience with the over nighters

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Love what I do- love my company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Dunkin' Donuts

    Pros

    Flexibility, fun job. Love customers and my teams

    Cons

    Long hours, crew call outs and poor attitudes

    Recommends
    Positive Outlook
  9. Was great at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Salem, NH
    Former Employee - Shift Leader in Salem, NH

    I worked at Dunkin' Donuts

    Pros

    The regular customers are great

    Cons

    We got over seven managers in a two year term. That's crazy.

    Advice to ManagementAdvice

    Pick better managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Overwork underpaid manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Medina, OH
    Former Employee - Manager in Medina, OH

    I worked at Dunkin' Donuts full-time (more than 3 years)

    Pros

    Free coffee and tea and got to try new products for free. Managers get anything for free as long as you comp it out in the register for inventory reasons. Pretty flexible scheduling. Getting to know the regulars. Good starter job and they do like to promote from within as long as you go above and beyond.

    Cons

    Employees only got 10% off, seems unfair for how much work they do for the company. Customer is always right (even when they actually are wrong.) Upper management was very contradictory, made it hard to do my job correctly when I wasn't sure how they wanted things done half the time, depended on mood. Felt as though, I as a manager was being set up to fail. Upper mangement showed favoritism to certain managers/assistants. VERY CRAPPY PAY, FOR EVERY POSITION, FOR EVERYTHING THAT IS EXPECTED. Did not get compensated for all the extra work I did off the clock at home dealing with store issues/employee call offs/scheduling issues.

    Advice to ManagementAdvice

    Share the same expectations with store manager and crew, do not tell manager one thing then the crew the total opposite.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts

    Pros

    Flexible work, but no growth opportunity since most of them are Franchisee.

    Cons

    No growth opportunity, just a job to have some cash for students

    Doesn't Recommend
    Negative Outlook

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