Dunkin Reviews

Updated September 13, 2014
Updated September 13, 2014
114 Reviews
3.2
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin CEO Nigel Travis
Nigel Travis
48 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 6 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Canton, MA
    Current Employee - Analyst in Canton, MA

    I have been working at Dunkin full-time for more than 3 years

    Pros

    Excellent benefits, and the unlimited supply of coffee and munchkins.

    Cons

    Seems difficult to move into other areas of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not an IT shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin

    Pros

    Free food. Fun brand. Some good people in the business areas.

    Cons

    You never know where you stand and could be layed off at any minute. Majority of real work is outsourced. Many in Info Tech are inexperienced and winging it including those in charge.

    Advice to ManagementAdvice

    You need more worker bees and less middle management. Especially in the info tech area.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great culture, fun perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Canton, MA
    Current Employee - Project Manager in Canton, MA

    I have been working at Dunkin full-time for more than 8 years

    Pros

    Great teamwork and you're often recognized for your work. Work life balance is a pro, and cross functional training is offered.
    The perks are also a morale boost - free coffee, bakery and ice cream, sampling a of products before they hit the market, 1:30 Fridays, and free fitness center and other mid year events to reward the employees. They also offer tickets to Red Sox games as well as raffles for other events where money goes to our charitable Foundation.

    Cons

    Some micromanaging, and often times the chain of command can be frustrating.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Great people, fun products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Canton, MA
    Former Employee - Operations Manager in Canton, MA

    I worked at Dunkin full-time for more than 10 years

    Pros

    Excellent benefits. Nice co-workers. Nice bonus

    Cons

    Too many politics. Negative management style by those in leadership.

    Advice to ManagementAdvice

    Less micro management and more leadership.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Poor Management Training, Low wage, slave work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Ayer, MA
    Former Employee - Crew Member in Ayer, MA

    I worked at Dunkin part-time for more than 3 years

    Pros

    Easy to obtain job, flexible schedule

    Cons

    Management has very poor training and are mostly incompetent young adults with no or little education, poor communication skills amongst employees, little accountability to management, low wages, employees are not valued and treat employees as dispensable

    Advice to ManagementAdvice

    start hiring better educated managers and provide further educational training outside of the Dunkin' University, pay employees better in order to afford more professional management styles

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Dunkin' is a Demotivating Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Canton, MA
    Current Employee - Marketing Manager in Canton, MA

    I have been working at Dunkin full-time for more than 3 years

    Pros

    Great place for work/life balance. Good corporate culture. Great coffee!

    Cons

    Very little opportunity for career development. Politics are more important than the work which can be demotivating. Layoffs occur on a regular basis.

    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    If you love politics......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Canton, MA
    Current Employee - Marketing Manager in Canton, MA

    I have been working at Dunkin full-time for more than 3 years

    Pros

    Great working environment for those who excel at form over substance. If you "do" instead of "think and embrace the "hurd" mentality your career will be long and fulfilling.

    Cons

    Out of the box thinking and leadership that challenges the status quo are frowned upon.

    Advice to ManagementAdvice

    Wake up, read your annual employee surveys and impliment the recommendatins instead of ignoring them when they don't fit your narrative.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A great nine-year run with Dunkin brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Executive Pastry Chef  in  Canton, MA
    Former Employee - Global Executive Pastry Chef in Canton, MA

    I worked at Dunkin full-time for more than 8 years

    Pros

    Great opportunity to work with global partners to develop global platforms with long reaching opportunities.

    I looked forward to every day, even with the normal corporate politics

    Cons

    Now that they are fully public company. The stock price takes frontline in the culture and politics of tenure.

    Advice to ManagementAdvice

    Consider the importance of employees that sweat ice cream and cool down by drinking coffee great opportunities great people, great futures all are true but remember that the brick-and-mortar was built by people's dedication to the brands which can be sullied easily

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Overall a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Dunkin full-time for more than 8 years

    Pros

    The salary and benefits are comparable to the market place. The people you get to work with are great. Some flexibility in scheduling and time off. Great opportunity to build and develop business relationships.

    Cons

    Heavy work load and quality of life are out of balance. Recognition/praise is minimal. Below Director level employees treated with dispensable approach.

    Advice to ManagementAdvice

    Set and hold accountable to realistic expectations, not just budget forecasts. Grow the business by motivating your employees with a positive/appreciative approach. The return on investment will be huge because employees will want to do more.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Standard job for high-school students; otherwise unpleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin

    Pros

    Close to home and no training needed; flexible hours if you can get a replacement;

    Cons

    Toxic culture and numbingly boring work; management would waste hours gossiping and making demands.

    Doesn't Recommend
    No opinion of CEO

Dunkin Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

+ Add Photo

Worked for Dunkin? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.