Dunkin Reviews

Updated September 13, 2014
Updated September 13, 2014
114 Reviews
3.2
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin CEO Nigel Travis
Nigel Travis
48 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 6 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was stressful and unfulfilling with terrible hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Plaistow, NH
    Current Employee - Sales in Plaistow, NH

    I have been working at Dunkin full-time for more than a year

    Pros

    Free donuts whenever I want, but ultimately not worth it considering they make you fat in the long run.

    Cons

    Dealing with terrible, angry, unforgiving customers ALL DAY for minimum wage, while trying to maintain a nice attitude under fear of being fired by a management that doesn't understand the stress of the job.

    Advice to ManagementAdvice

    Give employees some wiggle room with dealing with customers. Dunkin Donuts customers are some of the angriest, least forgiving people I've ever met.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Good job for someone without work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Camp Lejeune, NC
    Former Employee - Assistant Manager in Camp Lejeune, NC

    I worked at Dunkin full-time for more than a year

    Pros

    Good starting off job for kids

    Cons

    Expensive medical and dental plans

    Recommends
    No opinion of CEO
  3.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Canton, MA
    Former Employee - Senior Financial Analyst in Canton, MA

    I worked at Dunkin full-time for more than 3 years

    Pros

    DD is a great place to develop a broad set of skills. Co-workers are generally terrific and the office is professional, but not stuffy.

    Cons

    Very political and unless you have someone higher up pulling for you your growth potential is low. Business units are very territorial and bloated, which makes it easy to disappear

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love Dunkin'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin full-time for more than 3 years

    Pros

    Work/life balance, great benefits, fun brand, free food, fair and researched salaries/pay, fun company culture, executives live values like transparency, responsibility and honesty.

    Cons

    Limited career opportunities in some areas because of company size, made up for by seemingly unlimited training opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Dunkin full-time

    Pros

    Crew was the only good thing at Dunkin

    Cons

    Owners use and abuse the management

    Advice to ManagementAdvice

    Give management benefits

    Doesn't Recommend
  7.  

    Great at first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader  in  Dickson City, PA
    Former Employee - Shift Leader in Dickson City, PA

    I worked at Dunkin full-time for more than a year

    Pros

    Easy job, 6 hour shifts. Easy job to learn.

    Cons

    Always pressured, always nitpicking about what you said to a co worker. Cliques formed fast and if your not in the cliques ur bound to be fired. Stressful for little pay. 7.50 max.8.50 for shift leaders, your fired before you get a raise. Watched like a hawk on cameras.

    Advice to ManagementAdvice

    Learn better management skills. Don't make exceptions for anyone,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Learned a lot through the years..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Stuart, FL
    Former Employee - Assistant Manager in Stuart, FL

    I worked at Dunkin full-time for more than 5 years

    Pros

    -Flexibility with a schedule
    -Tips (Especially at holidays from regulars)
    -Ability to pick up occasional overtime
    -Had a lot of fun with most of the teams I worked with
    -Management is easy to get into if you take that route

    Cons

    Since most of these are franchised, it's not applicable to everywhere..

    -Pay is low
    -Due to the pay being low, the type of people you work with are sometimes those without any work ethic
    -Management is overpaid counterhelp
    -If you are in management, you are on call 24/7 and only have one day off a week
    -Takes a long time to get a small raise

    Advice to ManagementAdvice

    Pay a little higher, and offer more benefits and perks to those who do have longevity with the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Spring Hill, TN
    Former Employee - Crew Member in Spring Hill, TN

    I worked at Dunkin part-time for less than a year

    Pros

    work with great people, easy job, and good, friendly environment.

    Cons

    working in the early morning is really crazy and it's extremely hard to get promoted or get a raise.

    Advice to ManagementAdvice

    Management in the Spring Hill, TN store absolutely sucks. The reason I quit this job was because of poor management.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Barista

    Former Employee - Barista
    Former Employee - Barista

    I worked at Dunkin part-time for less than a year

    Pros

    Keeps you busy, good customer relationships

    Cons

    Minimum wage pay, no place to sit down, sometimes dirty comparing to Starbucks

    Advice to ManagementAdvice

    Do not throw away left over donuts or bagels at the end of the day but donate them.

  11.  

    It's a hell of a job. Emphasis on hell some days. But if you know how to handle the heat, you'll be fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  West Warwick, RI
    Current Employee - Cashier in West Warwick, RI

    I have been working at Dunkin full-time for more than 5 years

    Pros

    Gain customer service experience, meet and interact with new people, increase planning and personal productivity skills. You learn to work with other people to get the job done (when everyone is cooperative), which is useful for jobs in the future (if you ever leave Dunkin', that is).

    Cons

    Workers need to have extreme patience; some customers can be difficult to deal with. Low pay, raises are barely given out. Some coworkers can be a bit dramatic and annoying at times. Lack of compliance among workers at times.

    Advice to ManagementAdvice

    After a certain amount of time (say a year or two years at most), if a worker is doing well and has proven themselves to be efficient and dedicated, approve a pay raise; and do so for cashiers, shift leaders, managers (and assistant managers alike). We all deserve one for sticking around for an extended amount of time and still doing our jobs. Also, do not punish workers for things they cannot control. Try to remember what it's like as a lowly worker, or put yourself in our shoes. It may be a minimum wage job, however we have a lot to deal with when working. Everything cannot be perfect at every second of the day, especially under the pressure of being timed. It is not always the employee's fault if something does not go as planned.

    Recommends
    Neutral Outlook
    No opinion of CEO

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