Duty Free Americas

  dutyfreeamericas.com
  dutyfreeamericas.com

Duty Free Americas Reviews

Updated September 27, 2014
Updated September 27, 2014
16 Reviews
1.7
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jerome Falic
10 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to get global experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Duty Free Americas

    Pros

    Work closely with senior level management. Wide variety of challenging tasks and projects.

    Cons

    Overworked and underpaid. At times workload is unrealistic.

    Advice to ManagementAdvice

    Value the talents of your junior level staff.

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Always busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, FL
    Current Employee - Anonymous Employee in Hollywood, FL

    I have been working at Duty Free Americas

    Pros

    Has stores in airports and throughout US boarders

    Cons

    Salary is not to par compared to same market

    No opinion of CEO
  3.  

    Good place to work with abysmal pay and almost overwhelming workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Helpdesk Support Engineer in Hollywood, FL
    Former Employee - Helpdesk Support Engineer in Hollywood, FL

    I worked at Duty Free Americas

    Pros

    The people I worked with were friendly,and the environment was great. While sometimes our workload was too much, working with people that you are friendly helps alot.

    Cons

    The pay was extremely low for the work performed. The lower paid employees would have to be on-call and get woken up at odd hours of the night and morning for one week a month, which almost destroyed the entire experience. There is no bonus for being on-call, and you would never get to come in late because you stayed up 4 hours the night before taking calls.

    Advice to ManagementAdvice

    Being on-call is a horrendous experience, especially because you cannot make a mistake without it causing endless hours of work, so there should be some motivation in taking the calls, for example extra pay, or extra time off. It Almost soured by entire experience with Duty Free Americas.

    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    DFA was awesome...now not so great to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Supervisor in Buffalo, NY
    Former Employee - Store Supervisor in Buffalo, NY

    I worked at Duty Free Americas

    Pros

    You meet interesting people. The tasks are very easy that they ask of you.

    Cons

    I worked there 3 years and got canned for "cell phone" use. The one I worked at was very shady and was run poorly. From what I hear they have cut everything that was once good about that place. They cut hours, pay, bonuses, tuition reimbursement, employee christmas party, everything.

    Advice to ManagementAdvice

    The company was strong when they had good leaders as managers. Ones that have good communication as well. They should go back to the approach they used to have with the bonuses and promoting from within the company...but it doesnt look like they will be doing that. The company had a lot going for them and was a great place to work for...i cant say that anymore.

    Recommends
    Disapproves of CEO
  6. 2 people found this helpful  

    Duty Free Americas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Buffalo, NY
    Former Employee - Supervisor in Buffalo, NY

    I worked at Duty Free Americas

    Pros

    You get a lot of experience dealing with every facet of retail sales. And the discount isn't bad either. 25%!

    Cons

    You pretty much have to work every holiday - canadian and american.

    Advice to ManagementAdvice

    You should be a little bit more considerate of your employees.

  7.  

    Do it if you NEED the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Sales Coordinator in Atlanta, GA
    Former Employee - Assistant Sales Coordinator in Atlanta, GA

    I worked at Duty Free Americas full-time (more than an year)

    Pros

    The environment (airport; boutique), luxury vendors, great customers

    Cons

    too much micromanaging, it was like the managers were obsessed with the employees. Very early or Very late shift hours; it was hard to balance life outside of work.

    Advice to ManagementAdvice

    They hire within first, and it was very easy to move up. A lot of social promotion was going on at the time I was there.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Revamp Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT

    I worked at Duty Free Americas full-time (more than an year)

    Pros

    Meeting a lot of fun people.

    Cons

    Management has no respect for employees, very high turn around. Unreasonable goals. Working every holiday. Company says in employee handbook that the strive for employee satisfaction. So far that is an epic failure. Very low morale. Breaks are often forgotten.

    Advice to ManagementAdvice

    Respect employees, treat them great and they will stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    EHHH..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Duty Free Americas

    Pros

    The pro for working here is that its in the airport and that opens doors. TSA cleared an customs cleared. They also really dont pressure you on your sales. A lot of employee coverage is also a big plus.

    Cons

    Ok. unless your the morning manager, ur stuck working an ugly schedule, if ur new that means fri,sat and sun all closing.... when i say closing it means, until the last international flight leaves. Some times 9 sometimes 3 am. You're at the mercy of the airlines.. delays etc.. Upper management is in the same airport and dictate your every move. EVERY MOVE.. THEY LIVE BY WRITE UPS. Their is 3 store managers per store not 1.

    Advice to ManagementAdvice

    PLEASE let us be managers and run a business. Dont micromanage us.

    Disapproves of CEO
  10.  

    More compassion and respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Duty Free Americas full-time

    Pros

    Meeting people from around the world.

    Cons

    Management has no respect for seniority. They don't care of people lie to get sales. Management needs to take classes on management and not just think of the sales. If you have happy employees you get happy customers and with happy customers you get better sales.

    Advice to ManagementAdvice

    If you have happy employees you get happy customers and with happy customers you get better sales. Take sensitivity training. Do not show blatant favoritism. If people come to you saying that one person is putting down a race, sexual preference do something about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA

    I have been working at Duty Free Americas full-time (less than an year)

    Pros

    Consistent pay, international customers, opportunity to make commission

    Cons

    Micro managed, gossip atmosphere, lazy buyers, inflexibility as far as schedule, poor communication

    Advice to ManagementAdvice

    Have more regard for the employees. Set a positive tone daily. Understand that there is not always something to do and forced alienation only promote tension and lowers the morale in the store.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Work at Duty Free Americas? Share Your Experiences

Duty Free Americas

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.