Dyson

  www.dyson.com
  www.dyson.com

Dyson Reviews in Chicago, IL

Updated October 21, 2014
Updated October 21, 2014
112 Reviews
3.3
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dyson CEO Max Conze
Max Conze
43 Ratings

Review Highlights

Pros
  • Work life balance is practised and given flexibility to work (in 7 reviews)

  • Great products that lead the market (in 11 reviews)


Cons
  • Horrible supervisors in the call center, Horrible management in the HR department (in 5 reviews)

  • Invisible and unsupportive senior management team (in 5 reviews)

More Highlights

32 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great Company to work for - Proud to be part of the Dyson team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Chicago, IL
    Current Employee - Senior Financial Analyst in Chicago, IL

    I have been working at Dyson full-time (less than an year)

    Pros

    Great Products, Very smart/apt co-workers, Company Values, Culture, Job Autonomy (managers trust you will get the job done), Compensation, Benefits, Work Life/Balance, etc.

    Cons

    None - I love working here. There are standard expectations, which are very reasonable: Punctuality, flexibility (spikes in workload), open floor (no cubicles) environment at the Chicago office and get your work done. For my analytical role, there is a lot of collaboration with different internal customers and this has really helped my development. I'm involved in the analysis, strategy and brainstorming discussions. I understand that while this role and company is a nice fit for me, it might not be the same for others. But if you come in with a good attitude, team-first mentality, & good work ethic, the opportunity at Dyson will take you to the next level.

    Advice to ManagementAdvice

    If there is one recommendation, I would say encourage more collaboration/interaction amongst our Call Center Phone/Web Agents in Aurora and our Chicago Office. It could be via Job Shadowing, Mentoring or a Joint Annual Outing. My analyst role is to support the customer service team and I've had the pleasure to listen in on their calls and basically walk in their shoes. We have numerous agents who go above and beyond the call of duty by providing great customer service. Upper management is aware of the great job our customer support agents do, but I also want to ensure that all our teams are aware and recognize the great job they do. I also want to give a special mention to our Technicians at our Dyson Service Centers. Like our customer support agents, they also go the extra mile when it comes to customer satisfaction, justified by the 94% NPS score. They motivate me to support my internal customers the same way they support Dyson customers.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Fantastic Place to Work & Highly Recommend it, But There Are a Few Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Dyson full-time (more than an year)

    Pros

    Dyson is a fantastic place to work which is tailored for individuals who can roll with the punches and enjoy new challenges, which might have been outside of their initial role’s scope. The work life balance is great since it incorporates flex hours, plenty of PTO & sick days, as well as great benefits package. On top of these great benefits you also can take advantage of a very generous discount program for the new products / technology which is released.

    The company has also gone through a bit of a re-org which has been fantastic for Dyson and I think it addresses many of the cons provided by the other reviewers. The new members of the management team (for the most part) have degrees that support their positions, experience in other industries that can be utilized to help Dyson progress, and they are very approachable. I specifically called out “for the most part” since that is where my input on what can be improved upon comes into play.

    Another great “pro” for the company is that they have realized the importance of recruiting and retaining talented employees. When I was first hired there was always a priority around the engineers, but the other departmental functions were a bit of an afterthought. With the new management team however, it appears that they have realized that every department is a necessary component which drives the business forward.

    Dyson has started addressing its online presence by responding to reviews (positive & negative), which I am huge proponent of. When purchasing a premium product with a higher price point, it is only natural to hop on the internet and start looking into customer reviews. This same principle is especially prevalent when looking for a new position, thus the popularity of Glassdoor. If I am going to leave my current employer and take a chance with Dyson, I want to see what past and current employees experienced. If I see a slew of reviews which all touch on how horrible Dyson is without a response, it only leaves me to assume that maybe these reviewers are not just sour with the company and have legitimate criticisms. Now that Dyson is responding to the reviews, it takes away the credibility of the reviewers who spouted on about how much Dyson doesn’t care about its employees. If the company is willing to have senior members respond to reviews, I can only assume that they care about the current and future employees a great deal.

    Cons

    Just like anything else in life there is a Yin to the Yang, so inevitably there are things that could be worked on. The only con that I have with Dyson is that some of the middle management (below director level & certainly not the majority) really have no idea what they are doing and are downright bullies. A select number of individuals have taken the union worker’s mind-set which I perceive as, hold my position for as long as I possibly can and not train those under me in order to retain my position. These individuals are narcissistic in nature and will continue to spout how much they are needed, but in reality if you need to make a case to why you should stay you probably are not needed. I refer to this phenomenon as “Bob Syndrome,” for those of you who have ever seen Office Space. Consultant:” What exactly do you do here Bob?” Bob (screaming): “I AM GOOD AT DEALING WITH PEOPLE.”

    The most unfortunate part about the situation is that their teams have great ideas and want to be innovative but are too afraid to do so. The team’s ideas never come to fruition since the bad middle managers will either bury the idea so it will never see the light of day or simply yell and berate you until you just won’t make any more suggestions. By doing this these types of individuals can hide the fact that their processes and procedures that they instilled have been horribly inefficient for years form their superiors. I have personally seen things that could have been done in minutes rather than hours and simple process change (Six Sigma) what would easily save upwards of $100,000 annually. It is very easy to spot these individuals, simply ask them a few very basic questions regarding what they claim to be experts in. I will guarantee that if you ask them for a simple document or report which pertains to their discipline that they will not be able to produce it while you are there. They will then find someone who actually has the skillset (either on their team or another), have them do it, and then return to you saying that they had completed it.

    Advice to ManagementAdvice

    I think the Senior Leadership Team is fantastic, so please keep up the great inertia that you have obtained. I would take a close look at the individuals in your leading leaders and leading others bucket and determine of the individuals in those roles are truly beacons of inspiration and camaraderie or if in reality they are actually holding the team back and leaching off their successes.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Great Induction Process!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Chicago, IL
    Current Employee - Marketing in Chicago, IL

    I have been working at Dyson full-time (less than an year)

    Pros

    I joined the Dyson team recently, and have been pleasantly surprised with the induction process for new hires. Though, the organization has experienced frequent leadership changes, the HR team has set importance on hiring the right talent and ensuring these individuals receive the proper induction to the organization and start adding value to the team quickly. The process included formal leadership training, 1:1 sessions with ley stakeholders, as well as trips into the field to gain an understanding of our unique go-to-market strategy. The time and investment by Dyson has by far been the best induction experience throughout my professional career.

    Cons

    There is still a concern among tenured employees of the past direction of the organization, but new leadership is shaping the culture and allowing autonomy and a localized direction in the US market.

    Advice to ManagementAdvice

    Continue the path which has been set in the past several months as the team is truly buying into the excitement and opportunities within the Dyson organization.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Diverse Experience & Passionate People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Dyson full-time

    Pros

    Dyson isn't the typical corporate atmosphere - growth here isn't necessarily part of a predetermined path, it's up to employees for where they want to take their careers. There is a lot of opportunity, and I don't feel stuck within one department or career path. I've been able to learn skills that I normally wouldn't, and I get to work and interact with smart and creative people on a daily basis.

    There is also a great energy in the office and a passion for what we do. I get a sense that our employees believe in the products and I really feel the impact of my efforts. I like working towards a common goal and the collaboration and teamwork that comes along with it at Dyson.

    Cons

    Certain systems that we have in place are outdated vs. the innovative technology Dyson creates, and the UK office doesn't seem as concerned about separating and defining the US culture vs. the Malmesbury HQ culture.

    Advice to ManagementAdvice

    Start breaking through the barriers between the US office and the UK. Continue offering flexible growth opportunities to your employees, and being as transparent as possible about the business through avenues like our monthly cafe briefings.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    A vacuum - but not the kind you're thinking of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Dyson full-time (more than 5 years)

    Pros

    Opportunity - both for the company to actually be all it's cracked up to be and for responsibility before it's earned. There are some great people here and new leadership that could do good, if they were only allowed.

    Cons

    Do you like to play games? Were you in the chess club? Are you British? If not, is your favorite word 'yes'? Do you wish you could live in the colonies pre-1776? Do you believe that laughter is wholly inappropriate at work? In a skills assessment was creativity always what you lacked most? If you answered yes to most of these questions then you might do well here.

    People with ideas do not flourish here (unless you're an engineer). This is a place where mediocrity is king. If you can stay glued to a computer and show a lack of emotion then you will probably be promoted before you've even had your year review.

    The British are coming and they've come to suck America dry. The company wholly relies on sales from the US market yet refuses to put anyone in leadership from the US. There's a complete refusal to listen to reason and a dogged stubbornness to do things exactly the same as 21 years ago - just take a look at the approach to social media.

    And beware of the 'brainstorm', aka the I'm going to pick your brain because you actually have ideas and then I'm going to steal them so that I can get promoted because that will demonstrate that I'm practical and pragmatic and know how to try co-workers for what they are, robots of course.

    Advice to ManagementAdvice

    Get rid of the problem management in the US office. Reward people that actually live up to the company 'values' you shove down people's throats. Allow the US market to be what it should - a leader to the rest of the world that brings in 30% of your profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Dyson Response

    Sep 29, 2014US President

    I read your posting with a mixture of hope and confidence, but also a bit of disappointment. The disappointment is that we have lost you. You clearly have so much passion – enough for you to write ... More

  7. 2 people found this helpful  

    Passion and work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Dyson full-time (more than an year)

    Pros

    It's really exciting to be a part of a company that is so passionate for what we do. Everyone here is so proud to be a part of Dyson. And the company does a great job of keeping everyone informed of what is going on in the business and what new products we having coming out. The company also wants to get new products into our hands, so they are very generous with special discounts.

    Also, if you want work-life balance, you'll get it at Dyson US - at least in the Chicago corporate office. We work hard during the work day, but management respects our personal time. I have not once felt the pressure to check my email in the evening, over the weekend, or while on vacation. And you rarely see any email coming through from off hours. You don't see companies doing that very often anymore.

    Cons

    The office environment is an open floor plan, meaning there are no cubicles or offices. You can hear everything around you. And, not having cubicle walls to create a 'barrier' makes it easy for people to interrupt you while you're trying to concentrate. But, at the same time, it makes it easier for you to walk up to people to get their input - that helps when you need to get something done.

    Advice to ManagementAdvice

    Continue searching for new ways to engage your employees. Over the last year, I've seen a positive change in the way senior leaders interact with everyone and all of the different fun things they're trying to do. Keep at it!

    Recommends
    Positive Outlook
    No opinion of CEO

    Dyson Response

    Jul 9, 2014Talent Acquisition Specialist

    Thank you for sharing your feedback! It’s great to hear that you have had an overall positive experience at Dyson. We certainly feel a sense of pride in the work that we do and the products we offer ... More

  8.  

    I applied twice before I was accepted for an interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Dyson full-time (more than an year)

    Pros

    The benefits are great, great work environment, great products, great discounts, great everything! The expectations in the call center are very reasonable. They have a great sick day policy and vacation policy. When I was there Dyson did there best to give their employees the best work place.

    Cons

    No cons, just standard policies. Be on time, come everyday you are scheduled and you are good to go! The attendance policy is strict if you cross the line to many times with being late your FIRED. I think that is quite reasonable considering the longevity this company offers its employees.

    Advice to ManagementAdvice

    I appreciate how management was ran at this company!

    Recommends
    Positive Outlook
    Approves of CEO

    Dyson Response

    Jul 9, 2014HR Business Partner

    Thank you for taking the time to share feedback regarding your experience at Dyson. We are happy to hear that you enjoyed your time in the call center and felt that our benefits and policies fit the ... More

  9. 4 people found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Dyson full-time (more than 3 years)

    Pros

    It's a great brand to put on your resume. Coworkers are fantastic people.

    Cons

    NO COMMUNICATION. Everything is secret. Managers are imbeciles. No chance at promotion if you are American.

    Advice to ManagementAdvice

    Your middle managers are yes people not innovative thinkers. Promote people who work hard. Promote Americans as well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Dyson Response

    Jul 2, 2014US VP, Consumer Sales

    Thank you for your feedback about what you liked and did not like about Dyson.

    You are spot on that open and upfront communication is important. And it is an area that we are always trying to
    ... More

  10. 6 people found this helpful  

    Great Products, Terrible US Management and Global Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Level Management in Chicago, IL
    Former Employee - Senior Level Management in Chicago, IL

    I worked at Dyson full-time (more than 3 years)

    Pros

    The products are solid, overpriced but solid.

    Cons

    The senior management team is does not understand the US culture or how to manage people with trust - nor do they understand the year is 2014. There is more importance placed on sitting at your desk, looking busy, watching the clock and debating, rather actually accomplishing anything meaningful that will drive positive business results and build positive morale. There is a massive lack of understanding of America in the US management team. It's not the UK or Australia, the US is much more progressive and advanced technologically. Another major failing is that importance is placed on all the wrong things and all aspects of the business are not understood and flailing. In addition, the lack of trust is very, very unsettling.

    Advice to ManagementAdvice

    Bring back people that not only understand the US, but understand American culture, how successful business are run in the US and actually trust their colleagues. Make sure management learns how the entire business runs and how all the pieces fit together and work in unison. Lastly, teach people to treat their colleagues with respect and trust, rather than focusing on undermining them and pushing them aside for personal gains (that never come to fruition). And if you're American, don't count on moving upwards in this organization.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Dyson Response

    Jul 2, 2014US VP of Marketing & Communications

    Thank you for taking the time to share your experience.

    The USA is Dyson's largest market and it is inevitable that people from the UK come here to learn - it's where the action is. I came over
    ... More

  11. 1 person found this helpful  

    Customer Service Rep. an okay experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Chicago, IL
    Former Employee - Customer Service in Chicago, IL

    I worked at Dyson full-time (more than an year)

    Pros

    Dyson has a great 401k plan. The health and dental are ok.

    Cons

    It is difficult to move up in the company. It can be hard to get time off.

    Advice to ManagementAdvice

    Be more approachable.

    Recommends
    Neutral Outlook
    Disapproves of CEO

    Dyson Response

    Jul 9, 2014Talent Acquisition Lead

    We appreciate your feedback! It’s important for us to hear where we can improve and where we are getting it right for our employees. We are proud to offer competitive benefits including health ... More

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