EE Reviews

Updated September 25, 2014
Updated September 25, 2014
70 Reviews
2.8
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EE CEO Olaf Swantee
Olaf Swantee
36 Ratings

Review Highlights

Pros
  • Working in a creative marketing team, with lots of potential - good work/life balance - fair salary (in 7 reviews)

  • great work/life balance - hours are not long, flexible working including work from home (in 5 reviews)


Cons
  • Senior management can be too company orientated & self serving resulting in raw deals for subordinates (in 5 reviews)

  • Work life balance not in their vocabulary (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    As Orange excellent... As EE ... SHOCKING!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Executive  in  Newcastle upon Tyne, England (UK)
    Current Employee - Inbound Sales Executive in Newcastle upon Tyne, England (UK)

    I have been working at EE full-time for more than 3 years

    Pros

    Orange:- Excellent company, cared for staff, excellent training.

    EE:- Good training

    Cons

    Orange:- Merged with T-Mobile and made EE. T-Mobile shocking. Loads of problems with offshore colleagues.

    EE:- Dont give you the systems you need to do your job. Poor management and HR

    Advice to ManagementAdvice

    Try giving staff the systems they need to do their job. I worked on sales but only had CSS & Merlin so couldn't sell 4GEE products at launch. This was ridiculous as i was still expected to take 4GEE calls.... How can I convert if I do not have the tools to do it??? Manage correctly, not by favroitism. Promote the staff that deserve it, not the staff that are the managers mates!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Used to a lovely job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  North East, PA
    Current Employee - Sales Advisor in North East, PA

    I have been working at EE part-time for more than 3 years

    Pros

    Nice colleagues at sales level

    Cons

    management make mistakes
    sales targets are increasing monthly
    customers are leaving rather than joining
    Expected to sell a contract & home broadband plus insurance to EVERY SINGLE customer
    underhand tactics
    misselling

    Advice to ManagementAdvice

    Open your eyes to the state of the company. Most people come in to complain and therefore do not want to buy anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Would benefit from unionisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Darlington, North East England, England (UK)
    Current Employee - Manager in Darlington, North East England, England (UK)

    I have been working at EE full-time for more than 10 years

    Pros

    Good wages and package for area

    Cons

    Lower ranks treated like dirt by barely educated middle managemnet who often second guess or lie about directives from Senior Management. HR Policy and process rarely carried out effectively

    Advice to ManagementAdvice

    Respect and consistency required

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    An ambitious Joint Venture company, with big plans for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Department  in  London, England (UK)
    Former Employee - Head of Department in London, England (UK)

    I worked at EE full-time for more than 10 years

    Pros

    Good working conditions, good supportive culture, latest technology

    Cons

    Big company, fast moving, probably oversize and due for a 'right sizing' exercise

    Advice to ManagementAdvice

    Keep an eye on work life balance

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Lied to from start to finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Handset Exchange Replacements & Orders  in  Greenock, Scotland (UK)
    Current Employee - Handset Exchange Replacements & Orders in Greenock, Scotland (UK)

    I have been working at EE full-time for less than a year

    Pros

    Nice work space, They trusted us with our own phones and things around us, good incentives.

    Cons

    Lied to in regards to starting pay changing after probation, had 3 different managers the last one had never worked their so being new needing help he had to go ask for help which effected my performance. Very stubbern managment. Shift changes very frequent.

    Advice to ManagementAdvice

    Give better training on all systems, we spent more time playing games than learning systems. Try hire managment internally as being fresh starts when we got stuck with a manager who knew nothing about the systems when we had to turn for help we never had great support. Out of 29 starts only 3 stayed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Fast-paced and positive environment

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  London, England (UK)
    Former Employee - Project Manager in London, England (UK)

    I worked at EE as a contractor for less than a year

    Pros

    A relaxed and friendly environment to work in. People willing to help if you have a query or question. And they also have a subsidised canteen! Frequent departmental meetings so you know what's going on.

    Cons

    Hot-desking is the norm - becomes less of an issue once you've been there a while and get used to the booking system so you can actually pre-book a desk in advance.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Its ok which is a shame it could be brilliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  London, England (UK)
    Former Employee - Marketing Manager in London, England (UK)

    I worked at EE full-time for more than 3 years

    Pros

    Work life balance, lots of flexibility to work from home/other offices if you wish, no one bats an eye if you leave early, come in late
    Nice perks - pay and benefits are all pretty good
    If you want to take advantage of training its there for the taking
    CEO has a clear vision of what he wants
    Incredible opportunity to work with a brand with potential and develop fantastic services for 27 million customers

    Cons

    Cash poor, so roadmap is continually ripped up in favour of pet projects and knee jerk reactions - too many of which lack strategic value.
    Cycles of redundancy and change - its constant! ... Aimed to save costs but does little apart from disrupt the business for months at a time, sees good people leave and the useless slackers seem to stay.
    Does not invest in IT so staff have shoddy equipment and poor work environment as everyone tries to cram in to Paddington HQ.
    Career progression upwards is severely limited
    Senior management micro manage decisions and ideas - killing them slowly - see point 1!

    Advice to ManagementAdvice

    EE you can not cut your way to greatness
    You can co-locate!! You don't need your entire team sat next to you in Paddington! Seriously its getting ridiculous, Hatfield is empty you are encouraging travel through the culture YOU are creating and its costing a fortune
    Value the creative and innovative people more - listen to them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Downhill since Orange merger (takeover) of T-Mobile UK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineer  in  Hatfield, East of England, England (UK)
    Current Employee - Senior Engineer in Hatfield, East of England, England (UK)

    I have been working at EE full-time for more than 8 years

    Pros

    - Some really nice people to work with
    - Good staff discount on contracts
    - Nice coffee areas in Hatfield

    Cons

    It's well documented that the 2 shareholders of EE, France Telecom and Deutsche Telekom want shot of EE. Upper Management's mandate is clearly to plump up this company by every artificial means possible (KPIs, Financial results, Pulse surveys) so the 2 shareholders get as much as possible when the sell-off eventually happens.

    They don't care how it's done or who is stepped on as long as the final figures look good. We live in a culture of short-termism and for that it's fine. For the long term survival of this company, it will be absolutely fatal.

    As an employee here are some of the cons of working for EE:
    - Flexible working is not based on needs but on the type of manager that you are working for. Some managers will give you a straight no while someone sitting 2 desks away from you will also be working from home without any issue. To add insult to injury these managers will find it fit to work from home whenever it suits them though.
    - Most middle managers are shockingly bad, corrupt and borderline unprofessional.
    - A culture of 'get it in now at all costs' rather than considering the how the customer will suffer.
    - Almost 4 years after the 'merger', CSAs and SMC staff do not have the right tools to do their jobs but are absolutely hounded to deliver.
    - Lost a lot of good people over the last 4 years. Most of the newly promoted staff are people who you wouldn't have even hired to clean your toilet a few years ago.
    - Local Employee Council are just puppets of Management.
    - Pay rises are non-existent.

    Advice to ManagementAdvice

    This could be such a great company however your "ambitious" (read aggressive) pursuit of that fabled IPO you're doing more harm than good. Of course you don't care because by the time that happens you would've moved onto a cushy number at O2, Vodafone or Ericsson. Either that or all your old cronies will set up a 'consultancy company' 'to assist EE and it's new owners' when they realise the scale of the task you've left for them. It wouldn't even surprise me if this would be in the small print as part of the sell off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Was great when t-mobile and orange were seperate. EE is a a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at EE full-time for more than 8 years

    Pros

    Collegues are generally good, generally.

    Cons

    Worked for t-mobile for 9 years before it switched to ee. And it has been a constant struggle since, I think the company has accrued so much debt to pay for the 4g services, that the pressure on the staff has increased. Targets constantly rising. And commissions constantly changing, leaving people out of pocket. Staffing is minimal, so flexibility is foreign. Dont expect lunch breaks either.
    Most of the decent reviews on here are coming from people who work away from the retail side, there are a few retail managers shedding a good light, but thats because they are generally brainwashed. Most of the negative reviews are coming from retail sales advisors. Which I echo ccompletely.

    Advice to ManagementAdvice

    Try to be more accomodating to staff needs and customer needs. In a fickle world of phone sales loyalty could just be your trump card.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Experience as part of the team which launched 4G

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  London, England (UK)
    Current Employee - Senior Project Manager in London, England (UK)

    I have been working at EE as a contractor

    Pros

    Work with honest, intelligent hard working teams.
    Strong management teams who support you all the way up the change.
    Genuine vision to do some thing new and make the difference.
    Well structured, organized and efficient.

    Cons

    - Senior management seems to be formed solely of Oxford graduate, well spoken, chino wearing, Mont Blanc touting, patches on tweed jacket types. Still a nice bunch.
    - A lot of the best talent have been shipped out.
    - The vision is being dismantled before it truly got of the ground.
    - Their was a genuine opportunity to annihilate the competition which was missed by the marketing people at EE.

    Advice to ManagementAdvice

    Their was actually nothing wrong with the original EE website all the bugs just needed to ironed out, a lot of money, time expense gone on creating a new website which is really not as strong as the previous one.

    Recommends
    Positive Outlook
    Approves of CEO

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