EMS (Education Management Solutions)

www.ems-works.com
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EMS (Education Management Solutions) Reviews

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2.8
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EMS (Education Management Solutions) President & CEO Anurag Singh
Anurag Singh
12 Ratings

20 Employee Reviews

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  1. Great people. Solid company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Springfield, MO
    Current Employee - Sales Manager in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at EMS (Education Management Solutions) full-time (Less than a year)

    Pros

    Laid back atmosphere. Great management.

    Cons

    Finding good reliable employees. Limited pay. Many different personalities.

    Advice to Management

    None


  2. Helpful (1)

    Love what we do, not how we do it. Great potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at EMS (Education Management Solutions) full-time

    Pros

    Very family friendly, great co-workers. Always willing to try new things to benefit company and unite employees. Everyone is very willing to assist each other and work together

    Cons

    Communication needs to be more effective. Processes are getting better but not quite there


  3. Helpful (3)

    Saddened by the direction the company is going..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at EMS (Education Management Solutions) full-time (More than 3 years)

    Pros

    The Pros reflect what the company was in the past. The company used to listen to its employees and reward those who took initiative. Now you are publicly chastised for suggestions.

    Cons

    The cons.. They are solely caused by upper management. EMS has gone from a democracy to a dictatorship over the last two years. Decisions are made based on the crunching of numbers and on the advice of a corporate controller who frequently makes mistakes but is given total authority. This same executive 'leader', the corporate controller, is often dishonest and even more often, throws lower level employees under the bus to cover her mistakes plus bashes employees to other employees. There is an extreme lack of professionalism at play and it's killing morale. Ever since bringing this role on board, there has been a mass exodus of employees leaving the company. There is a huge divide between management and employees. Management takes credit for all positive outcomes but publicly humiliates employees when small errors are made. This has caused employees to give up and only do the bare minimum to stay employed. Not one person on staff currently feels empowered to excel in their position. Talents are ignored. Management wants employees to sit down and shut up. The problem with that is the long term employees have the legacy knowledge of the industry and the company to make valuable suggestions. But, management disregards that knowledge and that talent and acts 'above' the employees. Promotions don't occur within this company therefore employees have nothing to work towards or strive towards. There is zero motivation to apply your talents and at the end of the day, our product and our clients suffer.

    Advice to Management

    Listen to employees. If you give them your ear, if you give them a path to move up in the company, if you give them respect... They will begin working again. If you demean them, fail to motivate them, ignore them.. They will continue to produce just enough to stay employed until they have an opportunity to move on. If you treat employees like children, that lack of respect will have a direct impact on the profitability of the company. Ten respected, happy employees will produce twice as much as 30 abused employees. It's human nature and should not be ignored.


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  5. Helpful (5)

    Not sure where this company is going?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EMS (Education Management Solutions) full-time (More than 3 years)

    Pros

    1. It's a job. 2. It's a decent work environment. 3. "Promotes" within.

    Cons

    1. Promotions = new work, while keeping old responsibilities, with a pay increase small enough to let you treat yourself to a McDonalds meal every Friday. 2. Pay scale is completely out of wack. It's a software company, that brings in old heads who have no basic understanding of how to even operate Microsoft Windows, who constantly rely on other people, usually younger who make half their salary, to push them through their day to day work cycle. 3. CEO constantly undermines management and micromanages a large sum of individual employees. 4. Administrative teams number one priority is to invent new ways to nickel and dime clients, not to fix the broken software EMS provides. 5. Constant talk about increasing employee moral, which only leads to stricter rules, less benefits, and more work.

    Advice to Management

    For years now, the Cons of working at EMS have outweighed the Pros by a landslide. It's almost as if the companies number one goal is to make certain individuals wealthy before the company completely tanks. Management will take credit for their teams work, while throwing individuals under the bus when any mistakes arise. Young talent brought in, doesn't stay long, as they are heavily relied on for EVERYTHING, but to EMS, are worth below the average salary. EMS is held together by a select few individuals, all of whom are underpaid, and under valued.


  6. Helpful (3)

    Stress, Lies, and Babysitting.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support in Exton, PA
    Former Employee - Client Support in Exton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EMS (Education Management Solutions) full-time (More than a year)

    Pros

    Its better than unemployment (moneywise) There are some very nice people who work there.

    Cons

    The new software does not do the basics of the old software. Having to lie to customers who pay a fortune for support on a daily basis. Stress, Micro-management, and no accountability. CEO is a bully and talks down to his employees.

    Advice to Management

    Close shop and re-work the whole product.


  7. Helpful (9)

    New Website to Mask the Same Old Problems?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EMS (Education Management Solutions) full-time (More than a year)

    Pros

    The new website and branding looks great. The location in Exton is convenient for me to get to and from home easily. The flex time is nice.

    Cons

    The new website and branding can not mask the fact that the software is still broken. The same old problems exist and a new product name won't fix a broken management style. Leadership is driven by $$ which has the potential to hurt the client on the back end. Sales will say anything to get a PO even if it means that they tell the customer the software can do something it wasn't meant to do.

    Advice to Management

    Start over with a product that can meet the needs of clients and that can actually work.


  8. Helpful (8)

    Honestly... this place is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EMS (Education Management Solutions) full-time (More than 3 years)

    Pros

    401k with a match (after one year of service ). Decent benefits. Very interesting industry. Convenient location in Exton, near the mall and great restaurants. Great starting place for a recent grad with 0 experience.

    Cons

    Morale is horrible and management is inconsistent. Some weeks you feel so incredibly micromanaged and other weeks you aren't even sure if the managers are in the office. Meetings about meetings and nothing ever gets accomplished. The software is covered in so many band-aides (it actually makes the healthcare market place website look good). I think it's funny that they obviously had a small marketing blitz on glassdoor to write a few positive reviews... right after a large layoff for a company this size. Not to mention that they are now changing their solution/company name( perfect timing). People just are not happy here, and management has no idea what to do about it. It's a shame they do not utilize their employees the right way, since they do have (and had) some great people who are/were underutilized.

    Advice to Management

    Either fix the problems today or sell the company. I actually do care about the company and about coworkers, so I would rather see the company turn things around, just do it quick and honestly, no more games. I also think the training process for new hires needs to be drastically improved. Typically, training is at most 3 days and then a little learn as you go. I believe this has been proved to be inefficient.


  9. Helpful (8)

    High stress, low rewards...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EMS (Education Management Solutions) full-time

    Pros

    company encourages balance of work life with home life... Not many other companies do that.

    Cons

    the stress is often to high for such little rewards. taking the easy way out is often the best option and doing just enough to get by is almost the accepted corporate philosophy. bugs, bugs, bugs in the software. the employees get micromanaged here so bad that a colonoscopy could feel like a tropical get-a-way. I wish things got better as promised, but they just weren't.

    Advice to Management

    I left because I couldn't listen to the empty promises anymore. don't wait to act on the advice of your employees. fix the bugs and you'll reap the handsome rewards that await.


  10. Helpful (3)

    Opportunities for Growth with a Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EMS (Education Management Solutions) full-time (More than 3 years)

    Pros

    Growing company with ownership that listens to your ideas. Family atmosphere. Opportunities for those willing to work hard and achieve company goals.

    Cons

    With growing companies, there are lots of changes. Individuals need to be flexible and see the vision for the future.

    Advice to Management

    Continue to seek the best talent and reward them.


  11. Helpful (5)

    Stressful environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at EMS (Education Management Solutions) full-time (More than a year)

    Pros

    Industry leader in health care simulation. Nice people around to work with. opportunity to learn about various departments and product life cycle

    Cons

    Beware of long term employees, they have not seen outside EMS world. Difficult to make them understand how few things can be done quick and clean. They rather pick quick and dirty solutions, end up spending all their time, sub ordinates time. Eventually training, implementation and support team time. This is one of the main reasons of stressful environment.

    Advice to Management

    Please train long term employees or hire new talents to learn from them.



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