EMS (Education Management Solutions)
2.3 of 5 25 reviews
www.ems-works.com Exton, PA 50 to 149 Employees

EMS (Education Management Solutions) Reviews

Updated Jun 25, 2014
All Employees Current Employees Only

2.3 25 reviews

                             

29% Approve of the CEO

EMS (Education Management Solutions) President & CEO Anurag Singh

Anurag Singh

(17 ratings)

28% of employees recommend this company to a friend
25 Employee Reviews
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    Love what we do, not how we do it. Great potential

    Anonymous Employee (Current Employee)

    ProsVery family friendly, great co-workers. Always willing to try new things to benefit company and unite employees. Everyone is very willing to assist each other and work together

    ConsCommunication needs to be more effective. Processes are getting better but not quite there

    Yes, I would recommend this company to a friend

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    I really didn't like this place, but needed a job in the worst way...

    Anonymous Employee (Former Employee)

    ProsThe pros for this company were more like "what can I do today to not get yelled at by management?" or "How can I go un-noticed today?"

    On the other hand; the inside sales team always performed great!

    ConsAn employee can get bullied by managers or the CEO at any given point in the work day/week; if you tried to stand up for yourself, then you were basically told that you could quit. Managers, especially the sales team, were back stabbers and seemed to enjoy watching others get the shaft. Everyone is nice and friendly until they get put in the cross hairs, then its "throw you under the bus time."

    Most of the employees gave up their fight to do the right thing because so many others choose to do things the wrong way. I guess I should have been more of a downer too!

    Advice to Senior ManagementSell the company!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Stress, Lies, and Babysitting.

    Client Support (Former Employee)
    Exton, PA

    ProsIts better than unemployment (moneywise)
    There are some very nice people who work there.

    ConsThe new software does not do the basics of the old software.
    Having to lie to customers who pay a fortune for support on a daily basis.
    Stress, Micro-management, and no accountability.
    CEO is a bully and talks down to his employees.

    Advice to Senior ManagementClose shop and re-work the whole product.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Saddened by the direction the company is going..

    (Current Employee)
    Exton, PA

    ProsThe Pros reflect what the company was in the past. The company used to listen to its employees and reward those who took initiative. Now you are publicly chastised for suggestions.

    ConsThe cons.. They are solely caused by upper management. EMS has gone from a democracy to a dictatorship over the last two years. Decisions are made based on the crunching of numbers and on the advice of a corporate controller who frequently makes mistakes but is given total authority. This same executive 'leader', the corporate controller, is often dishonest and even more often, throws lower level employees under the bus to cover her mistakes plus bashes employees to other employees. There is an extreme lack of professionalism at play and it's killing morale. Ever since bringing this role on board, there has been a mass exodus of employees leaving the company. There is a huge divide between management and employees. Management takes credit for all positive outcomes but publicly humiliates employees when small errors are made. This has caused employees to give up and only do the bare minimum to stay employed. Not one person on staff currently feels empowered to excel in their position. Talents are ignored. Management wants employees to sit down and shut up. The problem with that is the long term employees have the legacy knowledge of the industry and the company to make valuable suggestions. But, management disregards that knowledge and that talent and acts 'above' the employees. Promotions don't occur within this company therefore employees have nothing to work towards or strive towards. There is zero motivation to apply your talents and at the end of the day, our product and our clients suffer.

    Advice to Senior ManagementListen to employees. If you give them your ear, if you give them a path to move up in the company, if you give them respect... They will begin working again. If you demean them, fail to motivate them, ignore them.. They will continue to produce just enough to stay employed until they have an opportunity to move on. If you treat employees like children, that lack of respect will have a direct impact on the profitability of the company. Ten respected, happy employees will produce twice as much as 30 abused employees. It's human nature and should not be ignored.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Not sure where this company is going?

    Anonymous Employee (Former Employee)

    Pros1. It's a job.
    2. It's a decent work environment.
    3. "Promotes" within.

    Cons1. Promotions = new work, while keeping old responsibilities, with a pay increase small enough to let you treat yourself to a McDonalds meal every Friday.
    2. Pay scale is completely out of wack. It's a software company, that brings in old heads who have no basic understanding of how to even operate Microsoft Windows, who constantly rely on other people, usually younger who make half their salary, to push them through their day to day work cycle.
    3. CEO constantly undermines management and micromanages a large sum of individual employees.
    4. Administrative teams number one priority is to invent new ways to nickel and dime clients, not to fix the broken software EMS provides.
    5. Constant talk about increasing employee moral, which only leads to stricter rules, less benefits, and more work.

    Advice to Senior ManagementFor years now, the Cons of working at EMS have outweighed the Pros by a landslide. It's almost as if the companies number one goal is to make certain individuals wealthy before the company completely tanks. Management will take credit for their teams work, while throwing individuals under the bus when any mistakes arise. Young talent brought in, doesn't stay long, as they are heavily relied on for EVERYTHING, but to EMS, are worth below the average salary. EMS is held together by a select few individuals, all of whom are underpaid, and under valued.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Morale Buster

    Sales (Former Employee)
    Exton, PA

    ProsIf you can get past the language barrier, then co-workers are very nice and friendly.

    ConsThere is a significant disconnect between management and the minions that do the work; that disconnect is the inability for management to listen to those that are trying to make a difference. It would be one thing to disregard something that is or seems unusually out of the ordinary, but when the entire company complains of poor morale and the customers dissatisfaction with the product; then take a step back and fix it, don't ignore or blast employees about being incompetent.

    The software doesn't work. Period. End of story. Stop selling it and fix it.

    Advice to Senior ManagementListen to your employees and sell the company to someone who can turn it around.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Miscommunication and Mismanagement

    Client Support (Former Employee)
    Exton, PA

    ProsNice office environment, employees are friendly and approachable, nice perks like the kuerig to allow you to bring in your own pods for coffee. Monthly birthday celebrations were always fun and HR always takes a happy-go-lucky approach to your new hire experience. Benefits are nice, PTO is good, 401(k) is above standards. The office is set in a nice corporate park and the landscape in the parking lot is nice (lunch outside in the spring and fall is awesome). The customer support team is amazing.

    ConsIf you want a problem fixed (and fixed correctly), you have to babysit the problem solver in their cubicle or office until it is finished the way you want it; otherwise, your issue will be discarded once you walk away. The CEO is a bully and often times, management will cut off their employees noses to spite their faces and then present them to the customer like they are a fool in the rain. If you do wrong, you're blamed in front of everyone. If you do right; management takes the credit in front of everyone. Miscommunication is an unwritten corporate policy and no one is held accountable for their actions or lack thereof. Meetings are held to plan future meetings and no one wants to actually do anything to move the company forward; just complain internally about on-going problems. Employees are forced to over document everything (as busy work) and then get blasted for not getting their routine jobs done. When a customer complains, the project team is blasted by management like a NASA rocket. If the customer doesn't pay their invoices, the PM has their head put on and held to a chopping block. If the customer still doesn't pay after the installation, the PM is usually laid off. (it was sad to see so many go). Once the customer pays their bills, management could care less about them; even if there are problems.

    Advice to Senior ManagementHelp your employees get better by standing behind them and supporting them. Encourage them to informed decisions and don't stomp on them when something goes wrong. If you sympathize and empathize with someone who makes a mistake then you'll keep someone who is loyal in the long run.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    8 people found this helpful  

    New Website to Mask the Same Old Problems?

    Anonymous Employee (Former Employee)

    ProsThe new website and branding looks great. The location in Exton is convenient for me to get to and from home easily. The flex time is nice.

    ConsThe new website and branding can not mask the fact that the software is still broken. The same old problems exist and a new product name won't fix a broken management style. Leadership is driven by $$ which has the potential to hurt the client on the back end. Sales will say anything to get a PO even if it means that they tell the customer the software can do something it wasn't meant to do.

    Advice to Senior ManagementStart over with a product that can meet the needs of clients and that can actually work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Honestly... this place is a joke

    Anonymous Employee (Current Employee)

    Pros401k with a match (after one year of service ). Decent benefits. Very interesting industry. Convenient location in Exton, near the mall and great restaurants. Great starting place for a recent grad with 0 experience.

    ConsMorale is horrible and management is inconsistent. Some weeks you feel so incredibly micromanaged and other weeks you aren't even sure if the managers are in the office. Meetings about meetings and nothing ever gets accomplished. The software is covered in so many band-aides (it actually makes the healthcare market place website look good). I think it's funny that they obviously had a small marketing blitz on glassdoor to write a few positive reviews... right after a large layoff for a company this size. Not to mention that they are now changing their solution/company name( perfect timing). People just are not happy here, and management has no idea what to do about it. It's a shame they do not utilize their employees the right way, since they do have (and had) some great people who are/were underutilized.

    Advice to Senior ManagementEither fix the problems today or sell the company. I actually do care about the company and about coworkers, so I would rather see the company turn things around, just do it quick and honestly, no more games. I also think the training process for new hires needs to be drastically improved. Typically, training is at most 3 days and then a little learn as you go. I believe this has been proved to be inefficient.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Stressful environment

    (Current Employee)
    Exton, PA

    ProsIndustry leader in health care simulation.
    Nice people around to work with.
    opportunity to learn about various departments and product life cycle

    ConsBeware of long term employees, they have not seen outside EMS world. Difficult to make them understand how few things can be done quick and clean. They rather pick quick and dirty solutions, end up spending all their time, sub ordinates time. Eventually training, implementation and support team time.

    This is one of the main reasons of stressful environment.

    Advice to Senior ManagementPlease train long term employees or hire new talents to learn from them.

    No, I would not recommend this company to a friend

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