EMS (Education Management Solutions)

  www.ems-works.com
  www.ems-works.com

EMS (Education Management Solutions) Reviews

Updated October 9, 2014
Updated October 9, 2014
28 Reviews
2.3
28 Reviews
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Recommend to a friend
Approve of CEO
EMS (Education Management Solutions) President & CEO Anurag Singh
Anurag Singh
19 Ratings

Employee Reviews

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  1.  

    Great people. Solid company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Springfield, MO
    Current Employee - Sales Manager in Springfield, MO

    I have been working at EMS (Education Management Solutions) full-time (less than an year)

    Pros

    Laid back atmosphere. Great management.

    Cons

    Finding good reliable employees. Limited pay. Many different personalities.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Distrust...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EMS (Education Management Solutions) full-time (more than an year)

    Pros

    A lot of potential here and quite possibly a stellar product.

    Cons

    Management promises big ideals and then never follows through; often blaming the employees to make themselves look better in front of the CEO. Demotions are common and employees are treated poorly; if you're an installer, then you're practically forgotten when on the road. Its a high stress; no rewards environment that wears you down to the point of not caring about the quality of work you produce. If you lie to a customer; its ok, just as long as they pay their invoices.

    Advice to ManagementAdvice

    Employees are people, not resources. Treat them with respect and you'll see a big turn around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    I'm Glad I'm Gone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EMS (Education Management Solutions)

    Pros

    The per diem was nice. The travelling wasn't as bad as it claimed to be. Benefits were great.

    Cons

    I became a way to get things done, not an employee that had input and value. My ideas were shot down time and time again, until I just gave up. I was always asked to work long hours, but not compensated for it if I didn't request it in advance. After a while it became clear that I had to double my output with fewer workers, and smaller deadlines.

    Advice to ManagementAdvice

    I took this job because I had experience and was good at what I did. Its clear that I wasn't appreciated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Love what we do, not how we do it. Great potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EMS (Education Management Solutions) full-time

    Pros

    Very family friendly, great co-workers. Always willing to try new things to benefit company and unite employees. Everyone is very willing to assist each other and work together

    Cons

    Communication needs to be more effective. Processes are getting better but not quite there

    Recommends
    Approves of CEO
  6. 2 people found this helpful  

    I really didn't like this place, but needed a job in the worst way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EMS (Education Management Solutions) full-time (less than an year)

    Pros

    The pros for this company were more like "what can I do today to not get yelled at by management?" or "How can I go un-noticed today?"

    On the other hand; the inside sales team always performed great!

    Cons

    An employee can get bullied by managers or the CEO at any given point in the work day/week; if you tried to stand up for yourself, then you were basically told that you could quit. Managers, especially the sales team, were back stabbers and seemed to enjoy watching others get the shaft. Everyone is nice and friendly until they get put in the cross hairs, then its "throw you under the bus time."

    Most of the employees gave up their fight to do the right thing because so many others choose to do things the wrong way. I guess I should have been more of a downer too!

    Advice to ManagementAdvice

    Sell the company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Not sure where this company is going?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EMS (Education Management Solutions) full-time (more than 3 years)

    Pros

    1. It's a job.
    2. It's a decent work environment.
    3. "Promotes" within.

    Cons

    1. Promotions = new work, while keeping old responsibilities, with a pay increase small enough to let you treat yourself to a McDonalds meal every Friday.
    2. Pay scale is completely out of wack. It's a software company, that brings in old heads who have no basic understanding of how to even operate Microsoft Windows, who constantly rely on other people, usually younger who make half their salary, to push them through their day to day work cycle.
    3. CEO constantly undermines management and micromanages a large sum of individual employees.
    4. Administrative teams number one priority is to invent new ways to nickel and dime clients, not to fix the broken software EMS provides.
    5. Constant talk about increasing employee moral, which only leads to stricter rules, less benefits, and more work.

    Advice to ManagementAdvice

    For years now, the Cons of working at EMS have outweighed the Pros by a landslide. It's almost as if the companies number one goal is to make certain individuals wealthy before the company completely tanks. Management will take credit for their teams work, while throwing individuals under the bus when any mistakes arise. Young talent brought in, doesn't stay long, as they are heavily relied on for EVERYTHING, but to EMS, are worth below the average salary. EMS is held together by a select few individuals, all of whom are underpaid, and under valued.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Saddened by the direction the company is going..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at EMS (Education Management Solutions) full-time (more than 3 years)

    Pros

    The Pros reflect what the company was in the past. The company used to listen to its employees and reward those who took initiative. Now you are publicly chastised for suggestions.

    Cons

    The cons.. They are solely caused by upper management. EMS has gone from a democracy to a dictatorship over the last two years. Decisions are made based on the crunching of numbers and on the advice of a corporate controller who frequently makes mistakes but is given total authority. This same executive 'leader', the corporate controller, is often dishonest and even more often, throws lower level employees under the bus to cover her mistakes plus bashes employees to other employees. There is an extreme lack of professionalism at play and it's killing morale. Ever since bringing this role on board, there has been a mass exodus of employees leaving the company. There is a huge divide between management and employees. Management takes credit for all positive outcomes but publicly humiliates employees when small errors are made. This has caused employees to give up and only do the bare minimum to stay employed. Not one person on staff currently feels empowered to excel in their position. Talents are ignored. Management wants employees to sit down and shut up. The problem with that is the long term employees have the legacy knowledge of the industry and the company to make valuable suggestions. But, management disregards that knowledge and that talent and acts 'above' the employees. Promotions don't occur within this company therefore employees have nothing to work towards or strive towards. There is zero motivation to apply your talents and at the end of the day, our product and our clients suffer.

    Advice to ManagementAdvice

    Listen to employees. If you give them your ear, if you give them a path to move up in the company, if you give them respect... They will begin working again. If you demean them, fail to motivate them, ignore them.. They will continue to produce just enough to stay employed until they have an opportunity to move on. If you treat employees like children, that lack of respect will have a direct impact on the profitability of the company. Ten respected, happy employees will produce twice as much as 30 abused employees. It's human nature and should not be ignored.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Stress, Lies, and Babysitting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Support in Exton, PA
    Former Employee - Client Support in Exton, PA

    I worked at EMS (Education Management Solutions) full-time (more than an year)

    Pros

    Its better than unemployment (moneywise)
    There are some very nice people who work there.

    Cons

    The new software does not do the basics of the old software.
    Having to lie to customers who pay a fortune for support on a daily basis.
    Stress, Micro-management, and no accountability.
    CEO is a bully and talks down to his employees.

    Advice to ManagementAdvice

    Close shop and re-work the whole product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Morale Buster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Exton, PA
    Former Employee - Sales in Exton, PA

    I worked at EMS (Education Management Solutions) full-time (more than 3 years)

    Pros

    If you can get past the language barrier, then co-workers are very nice and friendly.

    Cons

    There is a significant disconnect between management and the minions that do the work; that disconnect is the inability for management to listen to those that are trying to make a difference. It would be one thing to disregard something that is or seems unusually out of the ordinary, but when the entire company complains of poor morale and the customers dissatisfaction with the product; then take a step back and fix it, don't ignore or blast employees about being incompetent.

    The software doesn't work. Period. End of story. Stop selling it and fix it.

    Advice to ManagementAdvice

    Listen to your employees and sell the company to someone who can turn it around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Miscommunication and Mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Support in Exton, PA
    Former Employee - Client Support in Exton, PA

    I worked at EMS (Education Management Solutions) full-time (less than an year)

    Pros

    Nice office environment, employees are friendly and approachable, nice perks like the kuerig to allow you to bring in your own pods for coffee. Monthly birthday celebrations were always fun and HR always takes a happy-go-lucky approach to your new hire experience. Benefits are nice, PTO is good, 401(k) is above standards. The office is set in a nice corporate park and the landscape in the parking lot is nice (lunch outside in the spring and fall is awesome). The customer support team is amazing.

    Cons

    If you want a problem fixed (and fixed correctly), you have to babysit the problem solver in their cubicle or office until it is finished the way you want it; otherwise, your issue will be discarded once you walk away. The CEO is a bully and often times, management will cut off their employees noses to spite their faces and then present them to the customer like they are a fool in the rain. If you do wrong, you're blamed in front of everyone. If you do right; management takes the credit in front of everyone. Miscommunication is an unwritten corporate policy and no one is held accountable for their actions or lack thereof. Meetings are held to plan future meetings and no one wants to actually do anything to move the company forward; just complain internally about on-going problems. Employees are forced to over document everything (as busy work) and then get blasted for not getting their routine jobs done. When a customer complains, the project team is blasted by management like a NASA rocket. If the customer doesn't pay their invoices, the PM has their head put on and held to a chopping block. If the customer still doesn't pay after the installation, the PM is usually laid off. (it was sad to see so many go). Once the customer pays their bills, management could care less about them; even if there are problems.

    Advice to ManagementAdvice

    Help your employees get better by standing behind them and supporting them. Encourage them to informed decisions and don't stomp on them when something goes wrong. If you sympathize and empathize with someone who makes a mistake then you'll keep someone who is loyal in the long run.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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