ESIS (Pennsylvania)

  www.esis.com
  www.esis.com

ESIS (Pennsylvania) Reviews

Updated October 22, 2014
Updated October 22, 2014
13 Reviews
2.8
13 Reviews
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David Patterson
3 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Overland Park, KS
    Current Employee - Claims Adjuster in Overland Park, KS

    I have been working at ESIS (Pennsylvania) full-time

    Pros

    Good People, Great accounts and if you get your work done-reasonable hours

    Cons

    They overload the workers who demonstrate the capability to take on more.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Beware of the Gradstaff to ESIS claims job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Claims Representative in Dallas, TX
    Current Employee - Claims Representative in Dallas, TX

    I have been working at ESIS (Pennsylvania) full-time (more than an year)

    Pros

    Good benefits
    Good salary for college grad
    Claims skills school is fun

    Cons

    Stay away from claims. They tell you you'll have room to advance to other areas like client services or underwriting, but that, at least in the Southeast region, is a joke. They'll tell you they want people who want to lead, speak out, and make a difference. They actually want "yes reps" who will be happy sitting in the claims seat for years before maybe moving to be an underwriting professional associate or the elusive claims TL spot.

    Advice to ManagementAdvice

    Be honest with people. I wasted a year and half of my life working for something made on empty promises. Some people will be happy for a steady job and good benefits. Work on recruiting those people instead of frustrating the ambitious.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Wilmington, DE
    Former Employee - Claims Adjuster in Wilmington, DE

    I worked at ESIS (Pennsylvania) full-time (more than an year)

    Pros

    Co workers are friendly and good to work with

    Cons

    No room for growth, No training, management consistently lies about training opportunities and you work load, Must manage over 180 claims although your reviews are based on you having 120. Very high turnover rate, Must hear management complain about home office everyday, Very unprofessional environment with foul language screamed across the office by supervisors and management.

    Advice to ManagementAdvice

    Make sure that training is actually followed through with. Tell the truth to employees, Make sure everyone is on the same page instead of saying one thing then turning around and saying the opposite on the same thing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very stressful work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at ESIS (Pennsylvania) full-time (more than 3 years)

    Pros

    Flexible work schedules. Coworkers were very friendly. Office location convenient.

    Cons

    Pay was low. Supervisor was very difficult to work with and made work life miserable. File counts are excessive which makes it hard for the adjusters to provide the work quality the client's deserve.

    Doesn't Recommend
    Negative Outlook
  6.  

    Esis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Dallas, TX
    Current Employee - Claims Adjuster in Dallas, TX

    I have been working at ESIS (Pennsylvania) full-time (less than an year)

    Pros

    Great benefits, pay, enviornment was positive and friendly, interesting work

    Cons

    No room for growth in company, work is stressful constant micromanagment , outdated systems

    Recommends
    Neutral Outlook
  7.  

    Poor working environment & ethical standards in Chatsworth office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chatsworth, CA
    Current Employee - Anonymous Employee in Chatsworth, CA

    I have been working at ESIS (Pennsylvania) full-time

    Pros

    The pay rate is good, and generally co-workers are friendly. The office parties are well organized, and generally fun to attend. There are regular perks received from the employee appreciation club and vendors.

    Cons

    High caseloads. High rate of employee turnover.
    Claims adjusting system requires great improvement & updating to bring it up to the standards of the current technological environment. Despite management recognizing the vast room for improvement, automation, and process streamlining, no moves are made to improve efficiencies of the duties of claims adjusters. Handling claims requires the use of multiple (5+) different systems
    Adjusting claims requires more data entry than giving you the ability to actually handle the claims.
    The training process to teach new employees the current operating systems is poor, and can be best described as a hodgepodge process. Some new employees receive preferential treatment, more focused training, and are afforded an opportunity to learn the system before receiving a full case load.
    To be successful working on some accounts, questionable liability determinations are requested of you, and you may need to lower your standard of ethics when making determinations in an effort to appease the account holders.
    New employees are "punished" and rated poorly when their assigned caseload is no up to "quality standards,' even when they had no prior hand in the claim.

    Advice to ManagementAdvice

    Listen to the people working the front line, especially in the claims department. These people are the money-makers for the organization. When you have high turnover rates as high as they are in the office, this should send up a "red flag" that things are not well. Currently, there is an attitude amongst the staff that things are bad, but that's just the way things work around the office.
    Create greater efficiencies and make processes more streamlined and consolidated. Create specialized positions to improve office-wide efficiencies.
    Create a better process for training new employees.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great parent company (ACE) and not so great TPA (ESIS)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Claims Examiner in Atlanta, GA
    Current Employee - Senior Claims Examiner in Atlanta, GA

    I have been working at ESIS (Pennsylvania)

    Pros

    The medical benefits and compensation were great. They have an awesome continued education program. Very nice people to work with. They are paperless too.

    Cons

    ESIS is one of the smaller TPA's out there. The claim reps have to utilize a claim system that is very outdated. They have accounts that are very demanding like all TPA's. There is one particular major account based in Atlanta that nitpicks all their adjusters and eventually has them removed.

    Advice to ManagementAdvice

    Stand behind your talent. There has got to be balance between catering to the accounts and maintaining retention in your new hires.

    Doesn't Recommend
  9.  

    It was OK to work there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Claims Representative in Chatsworth, CA
    Current Employee - Senior Claims Representative in Chatsworth, CA

    I have been working at ESIS (Pennsylvania)

    Pros

    Great health benefits , good 401K, can buy an extra week of vacation, friendly environment, and good office space.

    Cons

    They have very, very, limited clerical support so the Examiners have to do most of the clerical work. Because of that the Examiners are limited on working the files timely and efficiently. Therefore the examiners become a data entry clerk rather than being able to work on files. They really need to have a better clerical support in order to service their accounts to the fullest.

    Advice to ManagementAdvice

    Look at expanding what the clerical department can do for the examiners. An examiner can only be good if they can work the file instead of doing all the clerical work.

    Doesn't Recommend
  10.  

    It was ok, the people were great to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Fremont, CA
    Former Employee - Anonymous Employee in Fremont, CA

    I worked at ESIS (Pennsylvania)

    Pros

    flexible, great people, good benefits, Lots of talented people work for ACE, so there was always somewhere to turn for questions or assistance.

    Cons

    Too many of the staff are just not competent. People are in positions in which they have had no formal training and it shows. their technology is outdated, Upper management was not willing to listen or understand needs of unit which created extra stress on staff. Expectations were unrealistic and no support was provided. It was more of a who you know and not what you know. To many family members working together.

    Advice to ManagementAdvice

    they never listen.

    Doesn't Recommend
  11.  

    No room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Adjuster in Overland Park, KS
    Former Employee - Claims Adjuster in Overland Park, KS

    I worked at ESIS (Pennsylvania)

    Pros

    Flex schedule available to everyone.

    Cons

    No room for advancement. Uneven work load. Supervisor direction lacking. Adjusters know more than the people that are supposed to be guiding them.

    Advice to ManagementAdvice

    Do a better job at working with your employees.Happy employees make for a strong, profitable company...and happy shareholders.

    Doesn't Recommend

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