ESIS (Pennsylvania)
2.8 of 5 11 reviews
esis.com Philadelphia, PA 500 to 999 Employees

ESIS (Pennsylvania) Reviews

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2.8 11 reviews

                             

0% Approve of the CEO

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David Patterson

(1 ratings)

30% of employees recommend this company to a friend
11 Employee Reviews
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Esis

Claims Adjuster (Current Employee)
Dallas, TX

I have been working at ESIS (Pennsylvania) full-time for less than a year

ProsGreat benefits, pay, enviornment was positive and friendly, interesting work

ConsNo room for growth in company, work is stressful constant micromanagment , outdated systems

Yes, I would recommend this company to a friend

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Poor work environment

Claims Adjuster (Former Employee)
Wilmington, DE

I worked at ESIS (Pennsylvania) full-time for more than a year

ProsCo workers are friendly and good to work with

ConsNo room for growth, No training, management consistently lies about training opportunities and you work load, Must manage over 180 claims although your reviews are based on you having 120. Very high turnover rate, Must hear management complain about home office everyday, Very unprofessional environment with foul language screamed across the office by supervisors and management.

Advice to Senior ManagementMake sure that training is actually followed through with. Tell the truth to employees, Make sure everyone is on the same page instead of saying one thing then turning around and saying the opposite on the same thing.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very stressful work environment.

Claims Adjuster (Former Employee)

I worked at ESIS (Pennsylvania) full-time for more than 3 years

ProsFlexible work schedules. Coworkers were very friendly. Office location convenient.

ConsPay was low. Supervisor was very difficult to work with and made work life miserable. File counts are excessive which makes it hard for the adjusters to provide the work quality the client's deserve.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor working environment & ethical standards in Chatsworth office

Anonymous Employee (Current Employee)
Chatsworth, CA

I have been working at ESIS (Pennsylvania) full-time

ProsThe pay rate is good, and generally co-workers are friendly. The office parties are well organized, and generally fun to attend. There are regular perks received from the employee appreciation club and vendors.

ConsHigh caseloads. High rate of employee turnover.
Claims adjusting system requires great improvement & updating to bring it up to the standards of the current technological environment. Despite management recognizing the vast room for improvement, automation, and process streamlining, no moves are made to improve efficiencies of the duties of claims adjusters. Handling claims requires the use of multiple (5+) different systems
Adjusting claims requires more data entry than giving you the ability to actually handle the claims.
The training process to teach new employees the current operating systems is poor, and can be best described as a hodgepodge process. Some new employees receive preferential treatment, more focused training, and are afforded an opportunity to learn the system before receiving a full case load.
To be successful working on some accounts, questionable liability determinations are requested of you, and you may need to lower your standard of ethics when making determinations in an effort to appease the account holders.
New employees are "punished" and rated poorly when their assigned caseload is no up to "quality standards,' even when they had no prior hand in the claim.

Advice to Senior ManagementListen to the people working the front line, especially in the claims department. These people are the money-makers for the organization. When you have high turnover rates as high as they are in the office, this should send up a "red flag" that things are not well. Currently, there is an attitude amongst the staff that things are bad, but that's just the way things work around the office.
Create greater efficiencies and make processes more streamlined and consolidated. Create specialized positions to improve office-wide efficiencies.
Create a better process for training new employees.

No, I would not recommend this company to a friend

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Great parent company (ACE) and not so great TPA (ESIS)

Senior Claims Examiner (Current Employee)
Atlanta, GA

I have been working at ESIS (Pennsylvania)

ProsThe medical benefits and compensation were great. They have an awesome continued education program. Very nice people to work with. They are paperless too.

ConsESIS is one of the smaller TPA's out there. The claim reps have to utilize a claim system that is very outdated. They have accounts that are very demanding like all TPA's. There is one particular major account based in Atlanta that nitpicks all their adjusters and eventually has them removed.

Advice to Senior ManagementStand behind your talent. There has got to be balance between catering to the accounts and maintaining retention in your new hires.

No, I would not recommend this company to a friend

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It was OK to work there.

Senior Claims Representative (Current Employee)
Chatsworth, CA

I have been working at ESIS (Pennsylvania)

ProsGreat health benefits , good 401K, can buy an extra week of vacation, friendly environment, and good office space.

ConsThey have very, very, limited clerical support so the Examiners have to do most of the clerical work. Because of that the Examiners are limited on working the files timely and efficiently. Therefore the examiners become a data entry clerk rather than being able to work on files. They really need to have a better clerical support in order to service their accounts to the fullest.

Advice to Senior ManagementLook at expanding what the clerical department can do for the examiners. An examiner can only be good if they can work the file instead of doing all the clerical work.

No, I would not recommend this company to a friend

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It was ok, the people were great to work with

Anonymous Employee (Former Employee)
Fremont, CA

I worked at ESIS (Pennsylvania)

Prosflexible, great people, good benefits, Lots of talented people work for ACE, so there was always somewhere to turn for questions or assistance.

ConsToo many of the staff are just not competent. People are in positions in which they have had no formal training and it shows. their technology is outdated, Upper management was not willing to listen or understand needs of unit which created extra stress on staff. Expectations were unrealistic and no support was provided. It was more of a who you know and not what you know. To many family members working together.

Advice to Senior Managementthey never listen.

No, I would not recommend this company to a friend

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No room for advancement.

Claims Adjuster (Former Employee)
Overland Park, KS

I worked at ESIS (Pennsylvania)

ProsFlex schedule available to everyone.

ConsNo room for advancement. Uneven work load. Supervisor direction lacking. Adjusters know more than the people that are supposed to be guiding them.

Advice to Senior ManagementDo a better job at working with your employees.Happy employees make for a strong, profitable company...and happy shareholders.

No, I would not recommend this company to a friend

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ESIS is a great company to work for with a great breadth of service openings and great opportunity.

Anonymous Employee (Former Employee)

I worked at ESIS (Pennsylvania)

ProsESIS has a great management team in place, and is poised to for growth in emerging business sectors. ESIS also offers great opportunity for professional growth and development.

ConsESIS' parent company is an insurance company which leads to high amounts of paperwork. Administrative staff is small, leaving much of the administrative work to professionals.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The Golden Cage-Be prepared to work 60 hours a week

Worker's Compensation Adjuster (Former Employee)

I worked at ESIS (Pennsylvania)

ProsGreat coworkers due to good personality prescreening (no Negative Nellies get hired), excellent benefits, decent environment and a positive attitude towards professional development. Pay is above industry average for most part for salary. A lot of highly skilled talent in both the adjuster and management ranks; company is very selective about who they hire. Technology is utilized to the fullest to maximize productivity, although this is often a con since it causes increased caseload behind it before adjusters have mastered the new skills

ConsRidiculous caseload of up to 175-200 claims during peak periods; also if you are a "capped" adjuster by assigned accounts be prepared to be given two or more adjuster ID numbers so your clients think you are not working as hard as you are on the other 30+ accounts you have; wide variety in starting salaries and women are more often promoted than men but I believe that may be due to their initial lower salaries to begin with; not family friendly place to work if you have small children who ever get sick or wife/family needing you home on the weekends. Insufficient staffing causes the good adjusters to leave if they are able to do so before they are worked so much they either quit or get laid off to reduce payroll. people who quit are often replaced with temp to hires who are willing to work 60hrs since they're usually young graduates without family requirements to get in the way.

Advice to Senior ManagementDo whatever it takes to keep your good talent once hired; its way too expensive to keep trying to find great adjusters only to watch them leave or quit out of frustration trying to do the work of 2 people

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Glassdoor is your free inside look at ESIS (Pennsylvania) reviews and ratings — including employee satisfaction and approval rating for ESIS (Pennsylvania) CEO David Patterson . All 11 reviews posted anonymously by ESIS (Pennsylvania) employees.