EVault

www.evault.com

EVault Reviews

Updated January 12, 2015
Updated January 12, 2015
57 Reviews
2.7
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EVault President & General Manager Terry Cunningham
Terry Cunningham
47 Ratings

Review Highlights

Pros
  • Good people who want to to make the product and services better they really do care (in 6 reviews)

  • Nice offices in San Francisco (but pretty empty at this point), Great people (in 6 reviews)


Cons
  • I've never experienced so much office politics, gossip and drama--90% generated by management (in 5 reviews)

  • Senior management places blame on employees (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Good Place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Salt Lake City, UT
    Current Employee - Sales Representative in Salt Lake City, UT

    I have been working at EVault full-time

    Pros

    This is a great place to work for, I feel the management does what is right for the employees and has created a great culture. They give you the tools necessary for you run your own territory and succeed. That said, not every territory is the same and some area's might need more work than others. If you are willing to put in the work and treat this as your own business then you will do great here! This is an open work environment with great work / life balance.

    Cons

    Because of the recent transition there are many changes going on with internal systems and this can be a distraction for some.

    Advice to ManagementAdvice

    None

  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vault Administrator in San Francisco, CA
    Current Employee - Vault Administrator in San Francisco, CA

    I have been working at EVault

    Pros

    Rank and File IT folks are great to work with. Collaborative environment. Great place to learn new skills and technology. Lots of opportunities to transition to other teams or projects, though mostly laterally. I like using the product and it works well.

    Cons

    Mid and upper management turnover is pretty high. In the 8 years I worked at EVault I had 7 different bosses and experienced numerous re-orgs with little effectiveness. Salary and benefits aren't as good as I've had in the past

    Advice to ManagementAdvice

    Provide more resources to R&D to improve product development and quality. Product still lacks a lot of important features. Stop rushing products and offerings to market before they are ready.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great people, products and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Product Management in Salt Lake City, UT
    Former Employee - Sales and Product Management in Salt Lake City, UT

    I worked at EVault full-time (more than 5 years)

    Pros

    EVault is a good company to work for. Exceptional employees and management across the board; competitive pay and an amazing culture and environment. They provide career growth and ensure that you are in the best position for you and the company.

    Cons

    Company is still going through a lot of changes; often times accountability and clarity get skipped causing internal distraction.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    A dangling carrot of un-attainable quotas combined with the frustration of the lack of back end support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at EVault full-time (more than a year)

    Pros

    I spent a year and a half at EVault in sales role. As such I had plenty of interaction time with the engineers, the installation team, marketing, and management. If you are looking to go into inside or outside sales, here's what you need to know before singing up.

    PRO’s:

    1 ) The starting base salary, health care, 401k, and holiday time is above average. Not good, just above average.

    2 ) EVault is progressive in terms of creating work friendly environment and rather liberal on expense reports. The office in San Fransico and Salt Lake City are nice. Most of the employees are good people.

    3 ) The company has re-branded once again, this time under the Seagate. Seagate carries some weight as nobody outside of EVualt customers are familiar with who they are.

    4 ) EVault is financial stable.

    These four givens in a modern economy are enough to draw interest from most sales people

    Cons

    As you might have guessed, there are too many of them. You’ll figure them out over the course of three to six months.

    1 ) Over priced. The product itself is over priced relative to the competitors in the market, some of which has achieved greater acclaim by pundits such as the Gartner Group which has EVault pegged as a mere niche player for back up and disaster recovery. Steep discounts over 50% are often required on the software to become price competitive. This limits your chance of a big sale, and upsets the channel partners, which you are forced to work with. At EVault you are a hunter rep, unless you work in priority accounts, which pays much less. EVault does not sell many large SaaS deals, which is what they do best. Their appliance-based products can quickly price a medium sized company out of the ball-park. 90% of companies you be speaking to have back up with a contingency plan of extra disk drives with data on it or tapes. As such the EVault solution is really a luxury service, or extra insurance incase an improbable disaster happens.

    2 ) Their target markets of companies willing to pay a high price for back up, disaster recovery, and compliance ( Banks, Health Care, Insurance / Legal ) is thinning. Deals in the public sector less common.

    3 ) Quota’s should be attainable goals. The trouble is 75% of the people at EVault never reach their quota goals. The commissions plan is rather unfair for those who do not achieve 100%, or higher it, as your pay out increases when you retire quota. If you under 50% for the year you’re fired. If you between 60-90% ( Most of the company ) your not making what you thought you would as the real money starts once you pass 100%, and quickly goes away at the end of the fiscal year once the quota resets itself with the annual 25% increase. You will need to hit home run type of deals that rate in the top ten for the company that year to have a chance to make quota.

    4 ) The installation and tech support team has been thinned out due to cut backs to maximize profits, and often fumbles the installations or proof of concept trials. There is nothing more embarrassing for a sales person to sell a solution, only to be hamstrung by tardy or botched installations. If you custom needs tech support, the wait time can be over 30 minutes to an hour, and its potluck as to the skill level of the person offering assistance.. Most of the Sales engineers are decent, just be sure to know their flaws and keep them out of the sale process at all costs.

    5 ) EVault sales people must use the channels. Many of the partners really don't lead with EVault’s solution. They would rather sell EMC or something else to make more money. With the average deal bing $10,000.00 and the partners only making 30% before a discount, most of the best sales people in working for EVault partners aren't going to spend much time with you solution which typically takes 2-3 months to close and many revisions. As a group the partners are under educated in terms of product knowledge. You need to hold their hand during the entire process, and sometimes keep them from doing unethical things. Problems could arise as EVault has a few direct level partners ( Example SunGrad ) that can steal deals from the regular channel partners with a deal registration! As a salesperson, you get zero credit for a direct level sale and can quickly lose the trust of a partner.

    6 ) Your assigned area. If you have a major metro area filled with target market accounts ( see point #2 ) , the odds are you will do well. This would be NY, Chicago, DC, or California. One of the sales directors who manage the South East and the Mid West has earned a reputation for having little patience and busting chops.

    7 ) Marketing. I was told EVault hired a director to run the marketing so my information can be antiquated. EVault’s claim of 43,000 is greatly exaggerated. It’s more like 5,000 active customers. The companies CRM use of SalesForce is behind the times and some of the information they send to you in the name of leads are really just a person who looked at the web site, or stopped by the company booth for the a trade show toy. The best leads come from one on one relations with the partners, not from EVault marketing.

    8 ) The cost of disk and back up has been decreasing over the years. The cost to back up 2 terabytes this year might get you 3 to 4 terabytes of back up next year. This means every year you going to have to sell more storage to keep up with the total amount sold of the pervious year.

    Advice to ManagementAdvice

    If you are desperate for a job, EVault is not a bad choice. However the bloom quickly comes off the rose. The work life balance can be hectic and its management’s style to pressure you keep a microscope on your monthly forecasts. Unless you in a certain area of the country that has good channel partners you are going to be glad you moved on. Lot of salespeople who achieved acclaim elsewhere will fail at Evualt. If you think you’re good enough to overcomes its flaws, you’ll be mistaken as I was unless you’re in the right area of the country. EVault is likely the worst company I have worked for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Used to have so much potential. Mass exodus led to horrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Salt Lake City, UT
    Former Employee - Inside Sales in Salt Lake City, UT

    I worked at EVault full-time (more than 3 years)

    Pros

    Peers are fun people who want to win.
    Selling a product that people have to have
    Industry experience

    Cons

    Company Values are non-existent. They used to have driving principles, but those have been long-since lost.
    Expect your base salary, which is middle of the road, and definitely not enough to keep top talent.
    Territories are divided and individuals are compensated on a team quota, although they are tracked on an individual basis, meaning that unless EVERY member of the team is performing well above average (as the "average" team struggles to reach 70% to quota), you'll never get even close to the compensation they offer you.
    The best reps we had all left en masse and went from a booming organization to a team of 10 inside reps.
    They talk of future growth and expansion, but can't find employees to fill empty positions.
    The product offers no real innovation. They used to be top dog, but haven't really advanced the product at the rate that competition has caught up. Pricing is still too high to be competitive now that competition has added key features that used to differentiate EVault.
    Management is oblivious to the true struggles the sales team faces. They no longer have a compelling argument, nor the supporting team to reach the results they are expecting.
    This year, the top inside rep, going to Spain as a reward trip was only at +/- 70% to quota and he/she went sheerly because there was no one else that could go.
    The longest tenured rep has less than 3 years experience there as an inside rep, because they failed to have a competitive comp structure to retain top talent.
    I dreaded going to work for months before I left. If you're looking for a place you can thrive and grow, look elsewhere.
    If you're looking for a place to show up and get base salary and just close 50% of your quota to keep off the chopping block, then you could give it a go. As for me, no thanks.

    Advice to ManagementAdvice

    Wake up! Stop believing you're perfect because you once had success. Bring back the employee survey and make a set number of changes based on those results/comments. Actually get on social networking and participate with your employees. Maybe even submit a response to the multiple negative Glassdoor reviews. The lack of response shows exactly how much this management team doesn't care about their teams, just as long as they still have a paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Support Department Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EVault full-time

    Pros

    They hired legitimately talented people for the support department.

    Cons

    They offered little to no training on the product, even to their own support team. It was known that there were "classes" and training material offered to buyers of the product but support didn't have access to it. We were sat down with some half-baked VM's and shown how to install the backup agent on a couple of servers and that was about it. After that you can listen to someone take client calls. That's your training.

    Customers suffer greatly for this with long ticket response times, long call times, and poor resolution times. It was rarely the support agent's fault that they didn't know about the product the customer was having issues with. And when the company downsized its support department December of 2013, customers got thrown to the wayside. They gutted the support department and this made it so when clients called in, they had a 15-20 minute wait instead of immediately speaking with someone. It doubled ticket loads for agents from ~20 to ~40 open cases at a time.

    Like I said in my Pros, there's a lot of talented support people that work there, but they suffer from complete lack of training. You could train a mediocre tech to do better work in 3 weeks than a poorly trained excellent tech could learn to do in their first year.

    Advice to ManagementAdvice

    Training for support. Management training for your support leaders, teach them to not be so obvious when playing favorites, among many other issues. Accountability for the development department, where they can take months on a fix or screw up a release entirely, and no one raises an eyebrow. Communication between support and development, instead of the iron curtain between Salt Lake and Canada.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Keep away if looking for sales positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Salt Lake City, UT
    Current Employee - Sales in Salt Lake City, UT

    I have been working at EVault full-time (more than a year)

    Pros

    Good technology but very less custoers

    Cons

    Office politics is out of control

    Advice to ManagementAdvice

    No advice

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    They Try

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EVault full-time

    Pros

    Try to do the right thing. Good people who want to to make the product and services better they really do care.

    Cons

    A lot of inertia that makes it hard to be effective in this type of market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Nice location in the heart of financial district

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EVault

    Pros

    Great people with fantastic attitude

    Cons

    Not certain about the future of the company.

  11. 1 person found this helpful  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative in Salt Lake City, UT
    Current Employee - Territory Sales Representative in Salt Lake City, UT

    I have been working at EVault full-time (more than a year)

    Pros

    Surrounded by great people willing to help you learn and grow while you're starting out.
    Direct Management spends time with you to help ensure your success.
    Company is making improvements to become an even larger player in the backup market.
    Good work environment.
    The company rewards individuals that put forth the effort to succeed.

    Cons

    Upper management is not great at communicating effectively.
    Work Flexibility.

    Recommends
    Positive Outlook
    Approves of CEO

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