EZCORP Reviews

Updated July 28, 2015
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2.1
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
3 Ratings

Pros
  • Work / life balance generally ok (in 3 reviews)

  • Decent wages, free coffee/tea in break area (in 3 reviews)

Cons
  • Can't trust upper management at all (in 8 reviews)

  • Poor accountability by senior management (in 5 reviews)

More Pros and Cons

82 Employee Reviews

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  1. Certified Lead Pawnbroker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay for amount of work actually done.

    Cons

    The hours are kinda long.


  2. manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP

    Pros

    Challenging assignments. Store Employees easy to work with

    Cons

    Too many direction changes from Corporate

    Advice to Management

    Very limited


  3. Always changing not necessarily good.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at EZCORP (More than 3 years)

    Pros

    Busy days that makes the time go by and good employees that want to excel.

    Cons

    Senior leadership changes every 7 months so there's always "change" within the ranks. Poor corporate communication that doesn't let you know when a program or process has changed or been eliminated.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at EZCORP full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    People and exec management

    Cons

    regulatory risk in industry


  6. Helpful (1)

    Confused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing worth writing about, or can think of.

    Cons

    Don't pay you what they say they will pay you. Training is terrible. Manager is very unprofessional, and selfish. He plays two sides so nobody realizes how he truly is. Parking for employees suck! You have to park a block away, while the manager parks right in front of the store. As a male you would think he would think of his female employees....but, nope!

    Advice to Management

    Hire a new manager!


  7. Helpful (1)

    District Managers...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Ottawa, KS
    Former Employee - Software Developer in Ottawa, KS

    I worked at EZCORP full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits for full time employees

    Cons

    District Managers MICRO manage far too much, store managers have no authority and are superfluous. New DMs target employees and harass, belittle, degrade and treat others rudely.

    Advice to Management

    Give your store managers the chance to prove they can do what you hired them to do, run your stores! Stop harassing good employees and let them show you how good they truly are.


  8. Support Center/Corporate Office/Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at EZCORP full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Management is looking for ways to improve processes and in most cases will supply the resources to do so. Community service participation is great!!

    Cons

    Unrealistic expectations - EZCORP continues to lay off valuable employees, but continues to place additional tasks onto the plates of the employees who are left. Salaried employees never work less than 45 hour weeks due to the amount of work that is required of the job. Change is constant and change requires additional work and resources, which in most cases the department doesn't have. Change is impossible also when you have employees who have been there for several years because they always seem to have their foot still in the door and seem to have the final say even if a new fresh set of eyes and experience has been hired.

    Advice to Management

    Stop the madness. There is just too much work to be done. Executive management needs to stop it too. There just isn't enough time to get it all done. New processes require additional time and when you let go valuable positions to restructure, that plays a critical part in the success of the employee, the department and EZCORP as a whole.


  9. Helpful (2)

    Wish I would have gone elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at EZCORP full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    This business is fun and exciting and you truly get to help help people who really need it. There isn't a day that goes by that you don't get to meet someone new and get to.hold an item.you've never seen. Your chances for advancement are abundant if you play by the rules. Pay is lower than most retail jobs but barely. Good vacation and benefits.

    Cons

    You are asked to do many things that are not right. You are asked to hide things and get your numbers by lying and cheating. Your business is not yours to run but rather a business that you inflate to the.point that you have no idea how you business is truly running. The quality of staff that ezpawn hires is poor. When you pay min wage or a dollar or two higher you get poor staff and you get people who don't care. Unattainable goals make hitting bonus almost impossible. Commission structure for employees is also hard to reach. Communication is poor. There is a training "day" but it usually comes after the new employees have already developed poor habits and misinformation. Your family life will fall 2nd immediately.

    Advice to Management

    Training first and foremost! Communication is key! Put out financial statements that make sense and don't hide money as it only looks like your avoiding paying.bonuses. don't ask your employees to do whatever ot takea things to get ahead and hit plan because you are grooming thieves. People first should mean more


  10. Helpful (2)

    Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL

    I worked at EZCORP full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I first started it was a great place to work. As time moved on and we had chances everything started to go down hill. I regret coming on board with this company because it was time lost.

    Cons

    No one seems to care about the people who bring them money to the company which are the associates in the stores. If your numbers are not what they want the pressure and the stress begins to increase. No one wants to hear any excuses they just want results.

    Advice to Management

    Place someone in in upper management that cares about his people and that is not going to just give lip service to everyone. Also you have employee surveys but what do you do with them. Stop the charades and before the company goes under.


  11. Sales and lending associate/eCommerce sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Decent benefits, commission opportunities, interesting place to work, employee discount is nice.

    Cons

    Unrealistic goals set by upper management, reactive policy changes, long shifts.

    Advice to Management

    Your store managers are usually smarter than you think--let them manage their employees the way they feel is best within your guidelines. Improve the commission structure rather than hyping silly sales competitions, and again...trust your store managers!



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