EZCORP Reviews

Updated October 26, 2014
Updated October 26, 2014
67 Reviews
2.0
67 Reviews
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EZCORP President & CEO Mark Kuchenrither
Mark Kuchenrither
15 Ratings

Review Highlights

Pros
  • There is a work/life balance for the most part (in 3 reviews)

  • Decent wages, free coffee/tea in break area (in 3 reviews)


Cons
  • Upper management will try to treat you any kind of way and will more than likely get away with it (in 8 reviews)

  • Most of the employees and senior management have the skill set of a jellyfish (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at EZCORP full-time (less than an year)

    Pros

    Free coffee! Competent management. Systematically tackles issues. Compensation is fair. Cares about community involvement.

    Cons

    It's a Pawn Shop/Payday loan company. Culture seems conservative. Limited time off during holidays.

    Advice to ManagementAdvice

    Encourage more growth, communicate with the "Plebes."

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Fool Me Once, Shame On You, Fool Me Twice, Shame on Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time (more than an year)

    Pros

    There are absolutely no pros to working here

    Cons

    Most of the employees and senior management have the skill set of a jellyfish. The type of industry says it all, lack of conscience and ethics. This place chases away new talent because the environment is so miserable. Long term employees have a sense of entitlement and they get away with anything. However, longevity here does not equate to intelligence.
    Human resources wonders why they are unable to attract and retain new talent. The answer is really quite simple in that nobody wants to work here. If they accept employment, they will be considering their exit plan from day one after realizing the huge mistake they made. The only reason internal employees get promoted is because they are unable to attract good employees to work here. The employees who make the decision to leave are the respectable and intelligent employees with a sense of ethics. The few employees who have been here for quite some time, have stayed on board because they have no choice but to stay, as they have become unmarketable. For newer employees, get out while you still can and allow yourself dignity and self respect. Anyone considering working in corporate accounting and the SEC area should stay away, far, far away unless the do some really good house cleaning higher up.

    Oh, and for the benefits, you get 5 holidays per year. LOL.

    Advice to ManagementAdvice

    This place is in dire need of more changes. The advice needed would take up too much commentary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Disloyal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Beaumont, TX
    Former Employee - Customer Service Representative in Beaumont, TX

    I worked at EZCORP full-time (more than an year)

    Pros

    Opportunity to meet meet, location, and indoor atmosphere. Competitive wages for the location and benefits available at a reasonable price.

    Cons

    Hours were not reasonable. Work EVERY weekend. Lack of company involvement, etc.

    Advice to ManagementAdvice

    Need to possibly go Undercover just to really see the role of the CSR and possibly make changes to help the company grow. Be loyal to your Employees in there time of need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Listen to all reviews, stay away from this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at EZCORP full-time (more than 3 years)

    Pros

    Still thinking, as I am grabbing for straws here.

    Cons

    If I had read the reviews on this site, I would never have accepted employment here. Unemployment is better than working for this organization. Stay away from any positions in accounting, especially any positions at the corporate office. They promote people into positons like directors, who are unable to keep staff because they demean them and yell at them. These people were promoted... well, just because... LOL. No talent or management skills at all. How can you manage staff when you have no intelligence. There is so much turn over, and there are many reasons why. Please see this as a red flag and don't do what I did and accept a job. There are so many other options out there, so think thrice before coming here. The business is not growing as their image might falsify.

    Advice to ManagementAdvice

    Dear Shareholders and Board Members, hopefully you will continue to see the writing on the wall. You still need to clean house. For this company to succeed, you need to make proper decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Wish it were better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Austin, TX
    Current Employee - Accountant in Austin, TX

    I have been working at EZCORP full-time (more than an year)

    Pros

    There is a work/life balance for the most part. The office is nice and there are good people here. It is a great place to get experience and the company itself is not bad. The benefits are decent and there are some talented people working here. The work is interesting, challenging and engaging.

    Cons

    Promotions seem to be few and far between even if you get a good review. The biggest con for me personally is how employees are treated. You can be spoken to by managers and co-workers in any fashion that is rude, disrespectful and condescending. This type of behavior is totally acceptable and I have never experienced it at any other place of employment. There is a true lack of respect throughout the company. In addition, I actually had a manager make excuses for why a co-worker was "not so nice" and that the unsavory of the director would most likely happen again. And...this is because "he/she is just having a bad day" or "he/she is going through a tough time". Well stay at home then!

    Advice to ManagementAdvice

    If you want to make the company a great place to work then consider the employees as people. We want to be respected, appreciated and valued for what we contribute the company. The way to make employees want to stay at EZCorp (at least in accounting) is not by buying breakfast, lunch, treats, and team building activities with mandatory participation. In addition, the managers need to gain a WHOLE lot of people skills! When employees are treated badly/inappropriately by management and co-works, bringing them food, mandatory participation in "team" activities and raises that aren't even commensurate with the cost living increases is not how to go about it. I very much dislike "team building" activities that require me to be around unpleasant managers and co-workers. In my personal, opinion that is NOT team building! That making me have to be more exposed to people that have been rude and disrespectful.

    In a nutshell: People don't leave COMPANIES......The leave MANAGERS!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Not bad, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Pros

    There are some talented employees, and generally people are nice. Work is not very challenging but is mostly manual due to lack of wanting to invest in systems that actually work.

    Cons

    This company prefers to keep the less talented employees because they can pay them sufficiently less, but the quality of work suffers. You get what you pay for. The only reason people get promoted at EZCorp is because they can't keep people, let alone attract new talent. Upper management is so oblivious to acknowledge this is the real issue. Beware, more lay offs to follow, it is not over.

    Advice to ManagementAdvice

    It is difficult to provide advice when the advice is not taken into consideration.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Low pay, high stress, no respect from upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time (more than 5 years)

    Pros

    Company allows you to get involved with the community.

    Cons

    Pressures to hit budget goals are extreme and goals are not typically achievable. Saves them money by not having to pay bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Even a giant will fall...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Store Manager
    Former Employee - Senior Store Manager

    I worked at EZCORP full-time (more than 8 years)

    Pros

    The financial pockets that they have allow them to purchase smaller " mom & pop" businesses and turn them into thriving stars.

    Cons

    They are primarily a pawn based business and when you step away from what you know and try to reinvent the wheel, that's when you will fall

    Advice to ManagementAdvice

    Stick with what has made you successful. When you take over smaller businesses, get to know that model before you try to change things.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Ok company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time (less than an year)

    Pros

    - They pay on industry standard for the IT group any way.
    - Change in management has moved the company forward to getting back on track.
    - The company has a huge interest in the community and allows for volunteer opportunities.

    Cons

    - Though there is a full suite of benefits, they are pretty lack luster. Had to pay the same amount for an emergency visit, that we did for an emergency hospital stay with another insurance.

    - Executive management does not allow for enough positions in the IT department and spreads the admins way to thin. Infrastructure is a heartbeat away from permanently crashing.

    Advice to ManagementAdvice

    Beef up your IT department before the infrastructure crumbles and business comes to a grinding halt.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Currently employed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP

    Pros

    The people that work there are great!

    Cons

    Leadership team doesn't seem to care about people.

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