EZPAWN

  www.ezpawn.com
Work in HR? Unlock Free Profile

EZPAWN Reviews

Updated May 7, 2014
All Employees Current Employees Only

2.7 36 reviews

Not yet rated.

(no image)

Paul Rothamel


34% of employees recommend this company to a friend
36 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Opportunity

    Management (Former Employee)

    ProsA person can achieve a goal by producing regardless of background

    ConsAustin is a Puppy chasing its tale. Innovation left a long time ago

    Advice to Senior Managementyou do not need 10 vice presidents. create a more regional/state environment gain back the bonds and support that they company had when it expanded.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    not bad

    Lead Pawn Broker (Current Employee) Houston, TX

    Prosthis job is flexible, pays decent, and has a lot of locations. i have moved many locations and i am always able to find a location near me to transfer to so i never go without a job.

    Conssome challenges can be working the the extremely rude customers, only sometimes, the pay can be small for entry level, and the upper management has no idea what the store level goes through.

    Advice to Senior ManagementHave better communication with store level employees. stop making it a retail store instead of a pawn shop.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Really went downhill

    Assistant Manager (Former Employee) Las Vegas, NV

    ProsBoom years of 2010-11 were fun. Got promoted to assistant manager at busiest store in company. Got to learn a lot, worked my ass off, pay was $37,000 salary.

    ConsCompany wide restructuring...b...s. Ohh we need to change you from $37,000 salary to $13.50 hourly. Gimme a break. They say mandatory 48 hour week is supposed to make up for it. But c'mon. . Its a kick in the balls any way you look at it. Glad I left.

    Advice to Senior ManagementValue the employees you invest in. Why work to develop an employee for three years just to cut pay drastically and pretend it is not a cut in pay. Worst move ever. May your revenues decrease due to your shortsightedness. A cheaper employee that has less skills is not in your best interests.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    Makes promises, doesn't deliver

    Lead Pawn Broker (Former Employee) Madison, WI

    ProsEnjoyed being able to help people, nice discounts

    ConsHard to get bonuses, Encouraged to buy junk items then forced to resell them

    Advice to Senior ManagementWhen you take over another company and completely change the employees way of doing thing, deliver on promises. I was told my compensation, benefits and bonuses would be increased, while in reality my monthly income was significantly less.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Its ok

    Customer Service Representative (Current Employee) Hidalgo, TX

    ProsLearn lots of things and how to work hard to get 1 dll al least

    ConsTakes for ever to grow up , they take people that is been there before instead of the one that accually deserves it.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great experience working with great people

    Anonymous Employee (Current Employee)

    ProsEvery day is different and a learning opportunity

    ConsFamily Balance can be tough during the holidays

    Advice to Senior Managementno advice at the moment

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to work

    Lead Pawn Broker (Current Employee) Aurora, CO

    ProsFlexible
    Great job If you like a mix of sales and customer service
    Employee discount

    ConsSituations like having to tell someone their wedding ring has been sold get interesting sometimes.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Lead pawnbroker

    Lead Pawnbroker (Current Employee) Dallas, TX

    ProsCool discounts and that's about it!

    ConsPoor management , fluctuating work schedule. Lack of team setting everyone is out to get theirs and hr is overly reactive and will write up employees for anything. Store managers have no hr experience and will create issues out of hearsay and employees are not given a chance to explain or to defend against constant allegations thrown at everyone. Being educated is considered worthless and generally coworkers would be bottom of the barrel at other business. Upper management plays favorites and has no idea of what goes on really in stores. Poor ethics encouraged to lie to customers and try to under value merchandise. Overall it's a mess and if you have a degree stay away you will be abused for your knowledge base and treated as if you are an idiot. Just check out stock info to understand the manifestation of the toxic culture on this business. If you are a store employee prepare to defend everything you do including sweating after lifting heavy things and taking a crap.

    Advice to Senior ManagementFire and clean house and start over! Change culture of business and if you want to attract talent needs to invest in talent and not allow jealous less educated employees that should be let go to dictate talented individuals career path. And the consultant you pay x millions too is not worth the money and your stock proves it not to mention out dated marketing and store set up and the lack of pay your bottom tier employees make since they make you ALL of your money! You need to pay bonuses like you say you will and not take two months to get a new employees mileage reimbursed when they have to drive 600 miles in a week and just started . Lastly provide your employees with uniforms rather than make them have to earn them which speaks volumes about managements mentality!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    great pay but depressing work

    Regional Store Manager (Former Employee) Lakewood, CO

    Prospay is great. early access to any of the items we get. Basically working at a pawn shop is like printing money. The amount of income the store makes is unbelievable.

    ConsKinda depressing working with the customers. We were taking advantage of them at their hardest times. Most were trying to pawn stolen goods or their goods to get more drugs.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It Is What You Make It.

    Pawnbroker (Current Employee) Houston, TX

    Pros-It can be rewarding. You build relationships with your regular customers.
    -You can make commission, and if you store makes its numbers, your commission will be doubled.
    -Flexible scheduling.
    -Competitive pay, plenty of opportunity for advancement for those who want it. You get started off usually around $8.00, and in 3 months, you take a test. If you pass, you get a $0.50 cent raise. You get yearly raises depending on your performance on your anniversary milestones.
    -You can get promoted quickly as well.
    -Benefits are good, 401K, PTO, paid vacation time.
    -You learn a lot about different items: electronics, tools, jewelry/diamonds, etc.
    -You have a 20% employee discount. You can get things at decent prices whenever you buy something.
    -It can be pretty laid-back. Your manager's expectations affect this. Some managers expect you to be busy all the time, some expect you to do your duties first and then you can relax when you're done.

    Cons-It can be a terrible experience depending on how well your manager runs your store and how educated they are in the pawn industry.
    -At a certain point in the year, hours get cut back a lot. Save up a little so that patch won't be hard on you.
    -It's a pawn shop. Pawn shops have large amounts of jewelry and money, which attracts thieves. You could experience a robbery at gunpoint.
    -You do a week of orientation and the rest of your training depends on your team/manager. It can be a pro, but again, it depends on your manager's knowledge and skills as a leader.
    -As with any customer service job, you do run across rude customers.
    -You can have your job threatened if you're not performing in JVIP/PPP/sales, but I do stress this behaviour depends a lot on your area manager/store manager.

    Advice to Senior ManagementTo Area Managers/HR--when promoting a lead to a store manager, you should have a sort of formal training. Most of the managers I've had have left the position because they didn't really understand what they'd gotten themselves into and became really overwhelmed/stressed out. If you have managers who understand our business better, more stores will perform better and we'll hit plan more often. Skimping on training is really hurting us.

    To Corporate--please stop wasting time with unnecessary programs that have nothing to do with the actual business--which is pawn.

    To Store Managers--really, please, don't be afraid to ask questions to peers or superiors! Your store's success depends highly on your understanding of the pawn business.
    Please, PLEASE, train your new hires. Don't just leave them to fend for themselves. Train your leads and regular pawnbrokers so that they'll teach the new hires well when you can't be there.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Worked for EZPAWN? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.