EZPAWN Reviews

Updated September 16, 2014
Updated September 16, 2014
38 Reviews
2.9
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EZPAWN Interim President and CEO, CFO Mark Kuchenrither
Mark Kuchenrither
1 Rating

Employee Reviews

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  1.  

    Great work place! I am real happy working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Accountant  in  Austin, TX
    Current Employee - Corporate Accountant in Austin, TX

    I have been working at EZPAWN full-time for less than a year

    Pros

    There is a good work-life balance. The company has the best of both worlds. It is small enough that provides you with opportunities to grow and develop your skills. But at the same time it is big enough providing you with a challenging and changing workplace with the necessary resources that you expect of a public company.

    Cons

    One of the challenges is that employees are divided into different office locations. Therefore you do not get the opportunity to establish rapport with the other employees and benefit from their experiences. Fortunately the company is working on getting us under one roof.

    Advice to ManagementAdvice

    Drive the company values into the company culture. The company needs to develop a service mentality and culture. Because many of our products and services are similar to our competitors this mentality will serve as a competitive advantage.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Run far away don't trust them. Unethical top down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  San Antonio, TX
    Current Employee - Management in San Antonio, TX

    I have been working at EZPAWN full-time for more than a year

    Pros

    I have been with the company for many years and it stop being fun 4 years ago

    Cons

    Where to begin. There are so many. Company is made up of lies and untrustworthy executive management and field Regional operators. Don't trust them customers don't trust them

    Advice to ManagementAdvice

    Get to know your field people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Lead Pawnbroker  in  Houston, TX
    Current Employee - Certified Lead Pawnbroker in Houston, TX

    I have been working at EZPAWN full-time for more than 3 years

    Pros

    Company values, commission, average pay. benefits

    Cons

    personal growth, customers with a nasty attitude.

    Advice to ManagementAdvice

    Great people, very friendly

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at EZPAWN full-time for more than 10 years

    Pros

    A person can achieve a goal by producing regardless of background

    Cons

    Austin is a Puppy chasing its tale. Innovation left a long time ago

    Advice to ManagementAdvice

    you do not need 10 vice presidents. create a more regional/state environment gain back the bonds and support that they company had when it expanded.

    Recommends
    Neutral Outlook
  6. 2 people found this helpful  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pawn Broker  in  Houston, TX
    Current Employee - Lead Pawn Broker in Houston, TX

    I have been working at EZPAWN full-time for more than 3 years

    Pros

    this job is flexible, pays decent, and has a lot of locations. i have moved many locations and i am always able to find a location near me to transfer to so i never go without a job.

    Cons

    some challenges can be working the the extremely rude customers, only sometimes, the pay can be small for entry level, and the upper management has no idea what the store level goes through.

    Advice to ManagementAdvice

    Have better communication with store level employees. stop making it a retail store instead of a pawn shop.

    Recommends
    Neutral Outlook
  7.  

    Really went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV

    I worked at EZPAWN full-time for more than 3 years

    Pros

    Boom years of 2010-11 were fun. Got promoted to assistant manager at busiest store in company. Got to learn a lot, worked my ass off, pay was $37,000 salary.

    Cons

    Company wide restructuring...b...s. Ohh we need to change you from $37,000 salary to $13.50 hourly. Gimme a break. They say mandatory 48 hour week is supposed to make up for it. But c'mon. . Its a kick in the balls any way you look at it. Glad I left.

    Advice to ManagementAdvice

    Value the employees you invest in. Why work to develop an employee for three years just to cut pay drastically and pretend it is not a cut in pay. Worst move ever. May your revenues decrease due to your shortsightedness. A cheaper employee that has less skills is not in your best interests.

    Doesn't Recommend
    Negative Outlook
  8.  

    Makes promises, doesn't deliver

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Lead Pawn Broker  in  Madison, WI
    Former Employee - Lead Pawn Broker in Madison, WI

    I worked at EZPAWN full-time for less than a year

    Pros

    Enjoyed being able to help people, nice discounts

    Cons

    Hard to get bonuses, Encouraged to buy junk items then forced to resell them

    Advice to ManagementAdvice

    When you take over another company and completely change the employees way of doing thing, deliver on promises. I was told my compensation, benefits and bonuses would be increased, while in reality my monthly income was significantly less.

    Doesn't Recommend
  9. 1 person found this helpful  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hidalgo, TX
    Current Employee - Customer Service Representative in Hidalgo, TX

    I have been working at EZPAWN full-time for more than a year

    Pros

    Learn lots of things and how to work hard to get 1 dll al least

    Cons

    Takes for ever to grow up , they take people that is been there before instead of the one that accually deserves it.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Great experience working with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZPAWN

    Pros

    Every day is different and a learning opportunity

    Cons

    Family Balance can be tough during the holidays

    Advice to ManagementAdvice

    no advice at the moment

    Positive Outlook
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pawn Broker  in  Aurora, CO
    Current Employee - Lead Pawn Broker in Aurora, CO

    I have been working at EZPAWN full-time for more than a year

    Pros

    Flexible
    Great job If you like a mix of sales and customer service
    Employee discount

    Cons

    Situations like having to tell someone their wedding ring has been sold get interesting sometimes.

    Recommends
    Neutral Outlook

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