EarthLink

  www.earthlink.net
  www.earthlink.net

EarthLink Reviews in Atlanta, GA

Updated November 3, 2014
Updated November 3, 2014
266 Reviews
2.7
266 Reviews
Rating Trends

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EarthLink President & CEO Joseph Eazor
Joseph Eazor
30 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

45 Employee Reviews Back to all reviews

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  1.  

    Great company to start with, grow with, and build with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time

    Pros

    Great salary! Great benefits! Ample work-life balance. Great culture and feedback is welcomed. Input and ability to change things are available if you voice it and suggest improvements.

    Cons

    Rotating days, hard to make a set schedule. Uneasiness about job security with constant talks of change but no real outline going forward.

    Advice to ManagementAdvice

    Standards need to be placed so a benchmark can be set for employees who have goals and are willing to work hard to obtain them.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Once a great place to work and be innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Atlanta, GA
    Former Employee - Senior Business Analyst in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Super relaxed work enviornment, probably to the extreme. Employees can wear anything - shorts, sandles, jeans - you name it you can wear it. The culture promotes individuality and risk taking so you will find people from all types of backgrounds. The uniqueness of the individual employees was a big reason for their success back in the early 90's. Policies such as 3 week sabbatical after 5 years employment and their geneours profit sharing and additional bonus package kept employees engaged and loyal.

    Cons

    Sometimes the lack of structure and risk taking lead to big mistakes. Employees were definitely rewarded for their risk taking, but not sure if they were equally held accountable for their bad decisions. After the company slept through the advent of high speed internet and voice (others like AT&T pounced), there were not many opportunities for advancement and job growth was all but non-existent.

    Advice to ManagementAdvice

    Continue to look for a merger/buyer. There are still signs of the old EarthLink Culture, but just not sure how long the company can hold on with its limited product offerings. Or be like Apple and pay big for the next genious to deliver a groundbreaking product. It only takes one like the iPhone to launch you into a new era.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great Opportunity for Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Atlanta, GA
    Former Employee - Anonymous in Atlanta, GA

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Hands down the people are the greatest asset of the company, especially the longer the tenure. Those who have been there 7+ years have established a great working rapport with each other, and try to encourage newer employees to do the same. Your coworkers want you to feel like part of the family, and most have an open door to support your needs. The benefits are excellent and the company has always looked for opportunities to care for its employees.

    Cons

    After Garry's passing, a lot of life seemed to go out of the company. While a few of the innovations we tried to execute didn't pan out the way we hoped, we at least tried to reach for the sky and come up with new ideas. The more recent projects were designed to be stable, safe initiatives to benefit the bottom line. Absolutely nothing wrong with that, after all we still have shareholders we owe responsible work to, but everything seemed so vanilla and uninspired. New personnel that came in and had never worked with the founding team carry a haughty attitude that reflects a, "you're doing everything wrong," approach. The result deflated the creative ideas those of us left from the golden days pursued, and the idea of encouraging new creativity seemed discouraged. What's worse is that those in upper managment left from Garry's team seem burned out and just as equally uninspired to try something new. Work became a tedius labor.

    Advice to ManagementAdvice

    I would hope that Joe Eazor might reach out to some of those tenured dreamers and find a way to make Earthlink a truly fun place to work again instead of just maintaining the staus quo. There are a lot of great people still there, just not a lot of energy behind the leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    You're wasting your time here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Atlanta, GA
    Former Employee - Inside Sales in Atlanta, GA

    I worked at EarthLink full-time (more than an year)

    Pros

    Co-workers make this place better.

    Cons

    It is very hard to sell Earthlink managed services because they are priced out of the market. Nobody wants to pay an average of $300-400 more for the same service from the LEC, when Earthlink adds a profit margin on-top of the base cost. As a result 90% of customers will not contract services with Earthlink. The remaining 10% must contract because they have no choice, there are no providers servicing their location(s). And when they do sign with Earthlink, there's a very real possibility that the service you sold will fallout due to scheduling conflict, facilities, internal system conflicts, so many things go wrong here I can't even begin to list .. It's a bad position as a career sales person to be in to have worked so many deals and not have made any money.

    Management demands performance but will not focus time or energy to coaching and developing talent. My required training was four days through an IT sales program that covers a large IT environment including: layered technology, CPE, hardware, software, security, data center, data connections, etc. Which really should have been a two week curriculum because IT is not an easy concept to grasp, people invest their entire careers to accumulate this type of knowledge that you try cramming into 32 hours. Quick Q*A during but when finished we have very limited very limited support

    Management operates under a CYA mentality for the most part and is either you got it or you don't...if you don't then there's the door - show yourself out. What they don't understand or care to do anything about is that people entry level positions need training, support and developed into specific roles to be successful within the organization. At the end of the month when almost everyone on the team does not hit target, with exception of one or two seasoned reps on a team of fifteen - it's not going to help you or your team by bullying or their threatening jobs in open meetings. Many people on your team are going to leave you stranded as a manager because they will not follow you into the fire. The forces that are keeping your reps from becoming successful are both external and internal and you have no control of it at all. The only things you can do and do well are training, coaching, and developing talent so they can be more effective in market.

    Marketing's budget is non-existent or they lack of resources to promote customer demand. As a sales rep you will be provided with a lead list with over a 60% inaccuracy rate, leads/opportunities from years past.. When you call into a targeted business expect the contact number to be invalid, or the person is no longer there, email will bounce back. So this means that you will be wasting time researching and prospecting into dead leads. Those few people who are successful at prospecting have external resources. Or seasoned sales representative with over six years experience have the human capital to get orders from large firms from which they have sold to in the past.

    Massive layoffs from sales, channel managers, sales engineers, directors, administrators and back around to management. This year my department has let go 40% of the workforce. This means that we will not have job security.

    Internal IT systems including CRM software, database and order systems do not function under one UI. The systems are fragmented, locations, customer information can only be access through an agent local to the client. It will take you two days to change an order out and re-engage customers in the sales process. This means that you will be wasting a lot of time navigating between these systems.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Never really integrated all companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (more than 5 years)

    Pros

    The staff and people are great. My direct team was phenomenal and all wanted to do what was best for the company. Demanding leaders but competent and willing to roll up their sleeves to get the job done.

    Cons

    Never really merged all the companies purchased from a systems and processes perspective. Married the product sets better but still need to condense product line ups to make it easier to sell and support. Lots of organizational changes and shake ups at the executive level. Makes it an unstable environment and many RIFs have occurred unsettling the work force.

    Advice to ManagementAdvice

    Stop making executive level management changes and execute on one, thoughtful strategy vs constantly changing directions. It makes it for a tough working environment. Everyone has good intentions but they need to execute on the plan.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Challenged outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Passionate, caring, dedicated employees who want to succeed and who need and are willing to take direction.

    Cons

    Senior leadership not equipped to lead company to turn corner. Poor IT integration work, challenged customer experience and industry worst service delivery intervals provide for negative outlook.

    Advice to ManagementAdvice

    Recruit talent with experience, not friends.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great People. Good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at EarthLink full-time (more than an year)

    Pros

    Overall, it was a good environment. There was constant training in sales. Friendly people.

    Cons

    The customer service reps don't get trained as frequently as the salespeople, which makes no sense.

    Advice to ManagementAdvice

    Provide additional training opportunities for customer service reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Focus is trying to transition from traditional telecom to Managed IT Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Atlanta, GA
    Former Employee - Senior Account Executive in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Decent compensation package. Longevity in the industry through acquisitions. Name recognition.

    Cons

    Despite the current migration into the Managed IT Services space, reps are still micro-managed with granular sales reporting that creates barriers with regards to your ability to spend time "selling". And, with the push to move to the Managed IT space, quotas are still managed as though it's still telecom mindset.

    Advice to ManagementAdvice

    If the new business model is to become a national MSP, and, if you want more productively our of your direct sales force, then build your sales force model to reflect so. Despite the push for MSP, the sales team are managed as though they are traditional telecom.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Overall challenging and fast paced - cost cutting main focus. Questionable future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time (more than 10 years)

    Pros

    Prior to the large layoff in 2007, the technology and people were outstanding. After the layoffs the few that remained were forced to take on more challenges with same amount of applications and systems while implementing hardware consolidations, virtualization, disaster recovery, and security improvements. This enabled the few remaining an opportunity to be involved in a lot of areas and gain some exposure to key technologies. There is a lot to be learned here about proper ROI calculations, analysis and cost of evaluating products and services, and opportunities to excel at reducing expenses and outsourcing. Salaries and benefits were enough to help keep key employees from jumping ship.

    Cons

    The company is dwindling and can't seem to find a new focus. Purchasing of additional companies has masked the reductions but in the end layoffs were every quarter or 6 months with no real end in sight for reductions. With the new executive staff in 2014 there might be a possibility of some hope, but anyone getting in now needs to be prepared for constant integrations, doing more with less, and be ready for continual resource cuts and outsourcing.

    Advice to ManagementAdvice

    Find a new product focus to save the company, quickly evaluate the new acquisitions and decide whether or not the integration is going to provide the value you expected. Continue to evaluate cost of applications vs profit/revenue and cut the dead weight.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great coworkers, company outsourced everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Atlanta, GA
    Former Employee - Customer Service Supervisor in Atlanta, GA

    I worked at EarthLink full-time (more than an year)

    Pros

    The working environment was very relaxed and accepting. There was no discrimination of any kind in hiring.

    Cons

    Everything ended up getting outsourced and salaries were below industry average. Also, some of the systems for managing customers/payment were antiquated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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