EarthLink Reviews

Updated June 30, 2015
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2.6
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
49 Ratings

Pros
  • Progressive work/life balance with telecommute options (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)

Cons
  • Lack of upper management direction (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Pros and Cons

319 Employee Reviews

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  1. EarthLink Transitions - Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance and Accounting Team in Atlanta, GA
    Current Employee - Finance and Accounting Team in Atlanta, GA

    I have been working at EarthLink full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Supportive Management.
    - Respectful Management.
    - Opportunities to work remotely when needed.
    - Relaxed work environment.
    - Work-Life balance is supported.
    - Atlanta HQ is at a great location(near Marta & easy commute)
    - Teamwork is part of core values and employees all over country tend to work well together.

    Cons

    - A bit top heavy


  2. Manager, Quality Assurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Quality Assurance in Amherst, NY
    Current Employee - Manager, Quality Assurance in Amherst, NY

    I have been working at EarthLink

    Approves of CEO
    Approves of CEO

    Pros

    Able to work Independently, develop the quality program from start to finish.

    Cons

    Sun setting our product line, loss of job....


  3. 10+ years. Great place to work. Too much politics, but that's to be expected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Designer
    Current Employee - Systems Designer

    I have been working at EarthLink full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay is above decent and it has a very comfortable atmosphere.

    Cons

    Too much office politics. With previous layoffs, there's not much job security.

    Advice to Management

    Possible


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  5. Helpful (1)

    Great coworkers, management needs help

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People in local office are like family. We all work well together to get the job done for the customer.

    Cons

    Still very much of an "us" verses "them" environment. Sadly systems and processes that worked well, are being switched and redesigned to what we are told to make a better experience, are only making things twice as hard, and need to be processed "the old way" because it works.

    Advice to Management

    Listen to those of us in the trenches who are the ones working and processing the stuff. Get rid of the programs that are not working, and beef up the ones that are. We've told you what's working, and what's not. Why do we have to keep proving it to you on a daily basis.

    Support and promote those employes who, on a daily basis go above and beyond on a daily basis to get the job done.


  6. Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Base salary, benefits and schedule flexibility. Good work/life balance. My fellow colleagues were fantastic to work with, which provided a nice cohesive team and working environment.

    Cons

    Middle and upper Management were a total nightmare. Watch your back and CYA at all times. If you want to spend more time playing office politics, rather than selling, this is the job for you.

    Advice to Management

    Please hold everyone accountable for their actions or lack there of. Unfortunately, sales seems to take the brunt of everything that goes wrong. The interdepartmental dynamics are poor to state it mildly.


  7. Evolving company making positive strides.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Recent leadership changes have begun changing the culture within the company and moving initiatives forward at high speed.

    Cons

    The past pains of old management and methodologies still pop up routinely and can make some days quite difficult to get through when the new way and the old ways don't align very well.

    Advice to Management

    Keep moving in the right direction but understand that the foundational items need a bit more attention.


  8. The people are what makes this company great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Rochester, NY
    Current Employee - Supervisor in Rochester, NY

    I have been working at EarthLink

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Many intelligent and hard working Technicians, all of which are open to sharing their knowledge and experience.

    Cons

    Limited formal training, especially for new hires.


  9. Good Leadership, Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Leadership cares about employees and treats people well

    Cons

    Some parts of the business are facing headwinds


  10. Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent paid time off and benefits package

    Cons

    Overworked, underpaid, understaffed and overmanaged. I couldn't wait to get out of there.

    Advice to Management

    I think this company is beyond help on the business product side. Give it up.


  11. Low tech for techies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Atlanta, GA
    Former Employee - Information Technology in Atlanta, GA

    I worked at EarthLink

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work-life balance, flexible hours/work-from-home
    Good pay & bonus

    (I had to choose a location, so I chose HQ, but in fact I worked for them in various parts of USA)

    Cons

    After being back on the market after Earthlink laid a bunch of us Engineering folks off after 10+ years, it became apparent that they've missed many boats and failed to implement many tools that are now industry standard. (e.g. agile, git, chef, jenkins). Instead they "hire" a small army of low-skill offshore outsourcers to accomplish whatever they can by sheer brute force, and thus never really improve.

    Advice to Management

    Focus on keeping your expert talent, and empower them to adopt new technologies. Don't lose your institutional knowledge.



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