EarthLink Reviews

Updated September 19, 2014
Updated September 19, 2014
251 Reviews
2.7
251 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
22 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunity for Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Atlanta, GA
    Former Employee - Anonymous in Atlanta, GA

    I worked at EarthLink full-time for more than 8 years

    Pros

    Hands down the people are the greatest asset of the company, especially the longer the tenure. Those who have been there 7+ years have established a great working rapport with each other, and try to encourage newer employees to do the same. Your coworkers want you to feel like part of the family, and most have an open door to support your needs. The benefits are excellent and the company has always looked for opportunities to care for its employees.

    Cons

    After Garry's passing, a lot of life seemed to go out of the company. While a few of the innovations we tried to execute didn't pan out the way we hoped, we at least tried to reach for the sky and come up with new ideas. The more recent projects were designed to be stable, safe initiatives to benefit the bottom line. Absolutely nothing wrong with that, after all we still have shareholders we owe responsible work to, but everything seemed so vanilla and uninspired. New personnel that came in and had never worked with the founding team carry a haughty attitude that reflects a, "you're doing everything wrong," approach. The result deflated the creative ideas those of us left from the golden days pursued, and the idea of encouraging new creativity seemed discouraged. What's worse is that those in upper managment left from Garry's team seem burned out and just as equally uninspired to try something new. Work became a tedius labor.

    Advice to ManagementAdvice

    I would hope that Joe Eazor might reach out to some of those tenured dreamers and find a way to make Earthlink a truly fun place to work again instead of just maintaining the staus quo. There are a lot of great people still there, just not a lot of energy behind the leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant
    Current Employee - Senior Accountant

    I have been working at EarthLink full-time for more than 3 years

    Pros

    Easy going work environment. The office attire was business casual, and a younger culture with very intelligent workforce.

    Cons

    Office Politics; the extended hours during month-end close.

    Advice to ManagementAdvice

    Continue with current culture, minus the office politics

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Company with a lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    The environment here is very challenging and fast paced. Lots of bright, intelligent and creative people here with can-do attitudes. The geographic diversity of the company brings many different and insightful perspectives to the table.

    Cons

    Sometimes, depending on the situation, the geographic spread of the company can also be a hindrance to projects, with teams working in different time zones.

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  5.  

    Company is shaping to Sell!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at EarthLink full-time for more than a year

    Pros

    Good Comp Plan. that is all I can really say.

    Cons

    Company has no idea what's going on across the Country. DSL is there money maker in 2014. Favorable company if you are in the south or rural areas where the big Telecom players are not in.

    Advice to ManagementAdvice

    You will soon be let go.... as I saw that happen 3 times in 5 months.....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Tech Care Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Care Analyst (Help Desk)  in  Amherst, NY
    Former Employee - Tech Care Analyst (Help Desk) in Amherst, NY

    I worked at EarthLink full-time for more than a year

    Pros

    Great Supervisors to work with at the Amherst, NY EarthLink. They really try to motivate employees to improve their skills. They are true leaders. They don't boss anyone around. They LEAD.
    The director has really changed the place. He is a man of VISION. He really made an impact when he started working at the place. I know because i was there when the old director was around.
    -This position is a stepping stone for anyone who wants to experience working in a technical field.

    Cons

    -Under paid for such a technical position.
    -Too many frustrating calls sometimes. Then again that's part of the job.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    Focus on business with lots of opportunity for growth, if you're in the right department.

    Cons

    Constant restructuring due to growing pains and product alignments.

    Recommends
    Positive Outlook
  8.  

    Earthlink So
    So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Vancouver Junction, WA
    Current Employee - Systems Engineer in Vancouver Junction, WA

    I have been working at EarthLink full-time for more than 10 years

    Pros

    Telecommute, work from home, insurance`

    Cons

    No loyalty to employees whatsoever

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Great people, terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time for more than 3 years

    Pros

    The people are nice. We have a decent amount of team building activities on the surface, but it doesn't accomplish much. Core values were great until they got changed to some wishy washy verbage. Work/life balance is great!

    Cons

    The company experiences nothing but change, and not in a positive way. Lots of busy work. It spends so much time trying to change, but not working towards improvement. Not a lot of room for growth. Does not support professional development beyond in-house online trainings. Lots of layoffs every month. Every day I hear others talk about wanting to leave this place. Penny pinching left and right unless there's a risk of a lawsuit involved.

    Advice to ManagementAdvice

    Consider paying closer attention to what is being accomplished around the company, and clean house if people don't fit your vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    You're wasting your time here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Atlanta, GA
    Former Employee - Inside Sales in Atlanta, GA

    I worked at EarthLink full-time for more than a year

    Pros

    Co-workers make this place better.

    Cons

    It is very hard to sell Earthlink managed services because they are priced out of the market. Nobody wants to pay an average of $300-400 more for the same service from the LEC, when Earthlink adds a profit margin on-top of the base cost. As a result 90% of customers will not contract services with Earthlink. The remaining 10% must contract because they have no choice, there are no providers servicing their location(s). And when they do sign with Earthlink, there's a very real possibility that the service you sold will fallout due to scheduling conflict, facilities, internal system conflicts, so many things go wrong here I can't even begin to list .. It's a bad position as a career sales person to be in to have worked so many deals and not have made any money.

    Management demands performance but will not focus time or energy to coaching and developing talent. My required training was four days through an IT sales program that covers a large IT environment including: layered technology, CPE, hardware, software, security, data center, data connections, etc. Which really should have been a two week curriculum because IT is not an easy concept to grasp, people invest their entire careers to accumulate this type of knowledge that you try cramming into 32 hours. Quick Q*A during but when finished we have very limited very limited support

    Management operates under a CYA mentality for the most part and is either you got it or you don't...if you don't then there's the door - show yourself out. What they don't understand or care to do anything about is that people entry level positions need training, support and developed into specific roles to be successful within the organization. At the end of the month when almost everyone on the team does not hit target, with exception of one or two seasoned reps on a team of fifteen - it's not going to help you or your team by bullying or their threatening jobs in open meetings. Many people on your team are going to leave you stranded as a manager because they will not follow you into the fire. The forces that are keeping your reps from becoming successful are both external and internal and you have no control of it at all. The only things you can do and do well are training, coaching, and developing talent so they can be more effective in market.

    Marketing's budget is non-existent or they lack of resources to promote customer demand. As a sales rep you will be provided with a lead list with over a 60% inaccuracy rate, leads/opportunities from years past.. When you call into a targeted business expect the contact number to be invalid, or the person is no longer there, email will bounce back. So this means that you will be wasting time researching and prospecting into dead leads. Those few people who are successful at prospecting have external resources. Or seasoned sales representative with over six years experience have the human capital to get orders from large firms from which they have sold to in the past.

    Massive layoffs from sales, channel managers, sales engineers, directors, administrators and back around to management. This year my department has let go 40% of the workforce. This means that we will not have job security.

    Internal IT systems including CRM software, database and order systems do not function under one UI. The systems are fragmented, locations, customer information can only be access through an agent local to the client. It will take you two days to change an order out and re-engage customers in the sales process. This means that you will be wasting a lot of time navigating between these systems.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great place to make a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Rochester, NY
    Current Employee - Network Engineer in Rochester, NY

    I have been working at EarthLink full-time for more than 10 years

    Pros

    EarthLink has a very flexible PTO pollicy and they encourage a work life balance. I've been with the company for more than a decade and you won't find a better place to work in the telecom and IT industry if you are a competent employee.

    Cons

    Due to the number of mergers and acquisitions it can be tough getting used to the different systems and processes. However, as long as you are able to adapt to changing envoiornments, most things are easy enough to learn and the company understands the ramp up time needed.

    Recommends
    Neutral Outlook
    Approves of CEO

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