EarthLink

www.earthlink.net

EarthLink Reviews

Updated January 23, 2015
Updated January 23, 2015
275 Reviews
2.7
275 Reviews
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
36 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    Lack of Direction; They Pay Well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at EarthLink full-time (more than a year)

    Pros

    They compensated me well for all the challenges which I very much appreciated. Money is what really matters so that makes this company OK.

    Cons

    They don't pick a direction and stick with it before jumping to try something else; so the company offers dozens of half-baked services and products that are not well defined, implemented, or supported. Old, slow, inaccurate systems and databases that can make just finding out what customers actually have an hour long process.

    Advice to ManagementAdvice

    Pick a half dozen things you want to provide; clearly define what it is and how it helps the prospect before you ask people to sell it; actually have the service do what you told the sales people it does. Stick with it for a couple years before just giving up.

    Stop delaying implementations and revenue over nonsense like "does the business name on contract match the listing on Secretary of State" and "does the customer know exactly what extension names and Auto Attendant messages they want even though we're not installing the solution for 4 months." And throw away all of your old systems and replace them with spreadsheets to pass around from department to department. Everyone would be 10 times more productive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great people... constantly evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA

    I worked at EarthLink full-time (more than 5 years)

    Pros

    - Great people, many of whom who have been there since EarthLink's heyday
    - Flexible and progressive work environment (work remotely, hoteling)

    Cons

    - Future success is unclear as company tries to establish itself in competitive Business services market.
    - Change is the norm on the declining Internet Access side of the business. Could be a pro or con depending on how well you can adapt.

    Advice to ManagementAdvice

    Continue open, consistent communication to workforce.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great place to work till I was laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator
    Current Employee - Administrator

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Relaxed work environment new technology to work on and decent pay. Good benefits but the costs keep going up like most jobs I assume. Great benefits for long time employes and top notch management but I guess that depends on your department .

    Cons

    Constant change and the threat of layoffs every year. I have been working here for years and somethings never change.

    Advice to ManagementAdvice

    Keep the people that get things done and are the backbone of your company.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Right Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at EarthLink full-time (less than a year)

    Pros

    EarthLink has some very smart people working for the company that really do try to work together. It is a smaller company than most in this industry, and they make people feel welcome when joining the EarthLink team. Now is a good time to join the team and contribute towards the success EarthLink will be having very soon.

    Cons

    The processes can be a little daunting but wise changes are coming to help simplify things. The past layoffs and sense of direction may have hurt morale but that can change with the right strategy moving forward and I believe Mr. Eazor has the correct strategy.

    Advice to ManagementAdvice

    Keep with the plan and stick to it. It will be a little bumpy at first but good things will come out of it because it is a solid strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Technician II in Pasadena, CA
    Former Employee - Customer Support Technician II in Pasadena, CA

    I worked at EarthLink full-time (more than a year)

    Pros

    Pay, snacks, work environment, perks, team atmosphere

    Cons

    Management, turnover, lack of performance 1:1s

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    No clear direction leaves the ship rudderless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Atlanta, GA
    Former Employee - Analyst in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    - Good time-off benefits
    - Nice new office
    - Flexible Schedule
    - Decent Compensation
    - Some good people work there

    Cons

    - Legacy Employees resistant to change, use antiquated systems and ways of doing things
    - Previous CEO bought companies that wasted a ton of the cash ELNK stockpiled throughout the years
    - New CEO would state that 'he is still learning the business to determine what direction we should go' even though he's been there for nearly a year now.
    - Bureaucratic structure, no room for advancement. Most people on the corporate side have worked in the same position for 4+ years and are holding on hoping to not get laid off or to retire.
    - Acquisitions brought on more debt, layoffs, and procedures/policies that were used in acquired companies were lost in the transition as acquisition employees were laid off
    - Medical Benefits cost kept going up, but to be fair this is generally happening everywhere.
    - Severe lack of training if you are non-sales/non-engineering
    - Cliquish behavior, unwillingness to help other teams, and a desire to look out for your department first, even to the detriment of the overall company
    - Gossip...Gossip Everywhere
    - Slow network for internal use
    - Cut back on employee expenses
    - Layoffs

    Advice to ManagementAdvice

    - Pick a strategy, go for it, and quit changing your mind every couple of months.
    - Invest in company infrastructure and TEST IT before you implement it
    - Invest in your people.
    - Find a way to lessen cliquish behavior and make employees feel like they are on the same team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Growth mode until 2013, then back to downsizing again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time (more than 5 years)

    Pros

    Great people; excellent leaders with good ideas. Overall, had a great product mix and sales distribution plan but with all of the M&A activity - acquiring 1o plus companies over a few years - the back office processes and systems were killing the company.

    Cons

    Too many changes in executives, mid level leaders, layoiffs, changes in strategy and direction. Never knew which end was up and which strategy to follow. Never gave enough time for any strategy to work - execs too impatient to see one initiative through until the end.

    Advice to ManagementAdvice

    Stop changing execs, strategies and plans and actually execute something completely - and then measure it's success or failure. You lost lots of great employees through layoffs and impatience. Most of your tenured folks are gone and as a result, no one knows how to sell or service the customer well.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Channel Sales in New York, NY
    Former Employee - Channel Sales in New York, NY

    I worked at EarthLink

    Pros

    Big company with great benefits

    Cons

    Lots of high pressure stress especially on sales when sales fluctuate and service installation timeframes are long

    Advice to ManagementAdvice

    More simple process, procedures, and especially order simplification. Less people handling or blessing a simple order. Just get it done in a reasonable timeframe.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great place; fast growing; lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Pasadena, CA
    Former Employee - Senior Manager in Pasadena, CA

    I worked at EarthLink full-time (more than 8 years)

    Pros

    OK salary; innovative; great culture and good opportunities to move within the company to try new assignments.

    Cons

    Laying people off post 2010

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    I would give zero stars if I could

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at EarthLink

    Pros

    Timely paycheck. Not much else to say but i have to fill in this space.

    Cons

    Antiquated systems, legacy employees who refuse to change, leadership who only cares about their own bankroll, HR department that gossips and backbites.

    Advice to ManagementAdvice

    Stop lying to employees and pretending that positive changes are coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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