EarthLink Reviews

Pros

- Flexible time
- Work from home
- GOOOD pay (if you can negotiate it)
- Tons of fun people

Cons

- Not enough senior people to learn from
- Execs relatively walled off

Advice to Senior Management

Listen to your people.

Pros

Great work life balance
Good people

Cons

Not a good industry to be in
Management is struggling to define its new strategy

Pros

Good folks working there, management is quite focused and there are many opportunities to contribute as resources are a bit thin.

Cons

The technology is very old at this point and the leanness of the enterprise makes it unlikely it will advance significantly.

Pros

Average Salary and benefits. They are good with PTO and realize their is a life outside EarthLink. Good network and product set.

Cons

Worst commission plan for sales I have ever seen. Virtually, non-existent or near impossible to take advantage of it. Poor moral and attitude. Why work so hard, when in reality, we know we are not getting commissions that are worth our efforts???

Advice to Senior Management

If you want to increase sales, make sure your reps are motivated by a much improved comp plan. Be realistic with quotas and sales expectations. Be aware of our fierce competition as well and do better combat them.

Pros

The non-management workers (from Sr. Managers down) were the ones who got the work done. I did work with some bright people who tried to get things done despite bad executive and Sr. management. You were able to effect some change/make a difference, more so than jobs I held previously in larger companies.

Cons

Throw stuff against the wall and see what sticks bad management and lack of direction. Ridiculously long hours (seemed to be more like this in Customer Care organization). Management only supported themselves. Lots of finger pointing and blame game. Always needing to watch your back. People constantly coming to your desk at 5pm or 6pm with their "hair on fire" to draw you into some drama for hours. Ridiculous amounts of email to deal with (CYA). Very toxic environment. Left just before the big layoff - tired of dealing and saw what was coming.

Advice to Senior Management

I can't believe this company is still here. Sounds like executives are just beating it until they can't anymore and making sure they have their golden parachutes. Advice - get a clue.

Pros

Decent salaries and benefits packages.

Cons

Closure of a few call center offices, and outsourcing of talent.

Advice to Senior Management

Control growth , mergers and aquisitions.

Pros

Future looks very bright, indeed

Cons

Dealing with a new company, basically, can have it's challenges.

Advice to Senior Management

Offer compensation so people don't jump ship during the changes

Pros

Libral environment. Young work force. Innovative thinking was mostly encouraged. Management and teams were always easily accessible and willing to work with you. The company made it easy to have a great work/life balance.

Cons

Some poor management decisions helped to drive the company into the ground. Many times they did not promote from within which let to disgruntled employees from time to time, especially when they brought others in at much high salaries. It forced many to leave and then come back to the company later to get equal pay.

Pros

Non-management is very capable and good people.

Cons

Management lack planning and common sense.
NEPOTISM
Lack skill training.

Advice to Senior Management

Overhaul maintenance center; get rid of dead weight management there are too many chiefs not enough indians.

Pros

Overall compensation is quite good. Salaries are generous, but then employees have been with the company 5+ years, and the bonus program for the past few years has been outstanding for employees at all levels. The company doesn't impose a standard 'methodology', allowing managers the freedom to get things done in the way that most makes sense for them. If you work in the right place, there are some very competent and intelligent managers and directors who really do know how to balance achieving company objectives and nurturing employees.

Cons

Executive direction is unclear, despite frequent employee-directed communications (these usually amount to not much more than corp-speak and internal marketing). Executive and Sr. Management, in general, does not seem to have outstanding thinkers, innovators or leaders. The Product group is focused primarily on outsourcing everything possible and seems uninterested in the health or improvement of existing products unless a customer's complaint gets escalated and kicks off a fire drill. There is quite a bit of in-fighting about priorities and resources, and more finger-pointing than necessary whenever there is even a small issue.

Advice to Senior Management

Don't forget that a company, and likewise an organization within a company, is only as strong as its foundation. And the foundation is the non-management employees. Your strongest and most capable employees are often also those with the strongest opinions and personalities. Listen to them - they will feel valued and work harder and better for you, and you will probably learn something valuable, as well.