EarthLink Reviews

Updated August 27, 2015
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2.6
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
52 Ratings

Pros
  • Progressive work/life balance with telecommute options (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)

Cons
  • Lack of upper management direction (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Pros and Cons

333 Employee Reviews

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  1. Product Management

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink (More than 5 years)

    Pros

    Actually Left the Firm in 2008. Good times, good friends, believed in the mission. Happy I worked there.

    Cons

    Unpleasant, impersonal, countless rounds of layoffs.


  2. Server Specialist

    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at EarthLink full-time (More than a year)

    Pros

    Great place to work on various technologies.

    Cons

    Too many Project Manager, poor project coordination


  3. Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good products and people. Good Comp plan

    Cons

    Too many changes in direction for the sales force.

    Advice to Management

    stick with a plan for more than 4 months


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Getting better and not your average telecoms company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at EarthLink full-time

    Pros

    Management is actively working to discover a niche in the market and sell into that space. The company is friendly to work for and has a great culture. I think this company has a bright future and is doing some things very well.

    Cons

    Has some trouble executing because there is a vast and complex product line. ELNK is an unknown entity in some of the spaces it tries to play in.

    Advice to Management

    Verticalize the product sales. Develop an overlay community that is proactive in the sales process and not reactive. Simplify processes and improve internal customer service as well as external.


  6. Sinking Ship

    Former Employee - Techcare LvL IV in Buffalo, NY
    Former Employee - Techcare LvL IV in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    People in Amherst during my time 2013 and earlier were for the most part good Was good place before and right after sale from local WNY msp Decent Benefits/PTO

    Cons

    Upper Managment didn't have a clue Didn't know what we did in Amherst, didn't understand the products they sold Turned the MSP helpdesk over to the manager of customer service, she didn't have a clue The Company had no clue how to effectivly use the talent that was in Amherst at the time Pay for most employees in the techcare helpdesk was laughable No clear direction Politics at this company is the worst, upper management is filled with a**kissers

    Advice to Management

    Get people in managment who are actually Technical and understand the what we do and the day to day challenges that are affecting the people in the trenches. Get out of the way of the people driving the business


  7. Switch Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Good over all company. Pays is ok.

    Cons

    You don't get any overtime. They require that you shift your shift to not get over 40. Doesn't sound too bad, but it happens every week

    Advice to Management

    If an employee gets called out in the middle of the night, then give him the overtimes he or she deserves..


  8. Helpful (1)

    Account Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Atlanta, GA
    Former Employee - Account Director in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink (More than a year)

    Pros

    Potential to be selling the right products at the right time. Has a great history as the outsider who can provide the right solution.

    Cons

    Dysfunctional corporate identity. More processes than ten companies should have. No clear direction and no real leadership.

    Advice to Management

    Go to annual targets. Have better middle management. When you teach a new knowledge let it be used before you decide to change it yet again.


  9. Outsourcing is killing the place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than 8 years)

    Pros

    PTO, Holidays, Communication, Immediate Management supportive.

    Cons

    Job security, Salary, VP's and Upper management out for themselves and only care about current quarter savings.

    Advice to Management

    That VP you are following, might not still be around to see the downfall of the current quarters savings.


  10. Helpful (1)

    Management unsure of their company goals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (More than 5 years)

    Pros

    Can work from home on occasions.

    Cons

    Not good work/life balance. Management changes their mind too often.

    Advice to Management

    Make up your mind on the direction of the company and communicate that with everyone.


  11. OSP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros for this company if you are not mgmt.

    Cons

    They use a formula to say how much less you deserve to get paid depending on where you live not your production/knowledge. Vast amount of mgmt still on staff having no secondary education. Still reeks of 'Good Ole Boy' network. Moving on best thing I ever did.

    Advice to Management

    Pay your people OT and callout pay, not make them take time off end of the week or short days.



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