EarthLink Reviews

Updated March 14, 2015
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2.5
291 Reviews
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
41 Ratings

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)

Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. I've worked at Choice1/One Comm/EarthLink for 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trouble Resolution Voice-II in Rochester, NY
    Current Employee - Trouble Resolution Voice-II in Rochester, NY

    I have been working at EarthLink

    Pros

    Ive known many of my peers here from working at ACC/AT&T.

    Cons

    management decisions to lay off 75% of out experienced field techs to replace with sub contractors has been very detrimental to our customer support.

    Advice to ManagementAdvice

    rolling out a 1-Remdyr trouble system with out 1st updating & combining several customer databases has been extremely impacting our MTTR and again impacting our customer support in a major way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Flexible hours do not outweigh the Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (more than 10 years)

    Pros

    Offer Flexibility and are understanding of family emergencies
    Telecommuting is allowed depending on manager
    Comprehensive Benefits Package with decent PTO

    Cons

    Upper Management doesn't listen to the lower level management or workers.
    Consistently shifting priorities.
    Timelines for projects do not allow enough time to supply users with needed enhancements to perform their jobs while their staff is continuously being reduced.
    Read past 6+ months reviews on this site and you can get a more comprehensive idea of Cons.

    Advice to ManagementAdvice

    Start listening and valuing the workers that are closest to the issues. You are too slow on making changes that would have significant impacts and continue to pile on initiatives that take away from making the needed changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    company drifting about aimlessly, will give flexible jobs to a few, but lay off more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology in Atlanta, GA
    Former Employee - Information Technology in Atlanta, GA

    I worked at EarthLink

    Pros

    flexible hours, telecommute opportunity, pay, generous PTO.

    Cons

    every year, insurance gets more expensive but covers less. lay off after layoff causes those who remain to lose morale, pick up the slack, and be unable to give products and services their best. Company's core values died years ago, when the company tossed its core competencies aside to chase the latest shiny thing and threw the talent pool of experience experts out the window in favor of outsourcing to mostly clueless workers.

    Advice to ManagementAdvice

    1. value your experts, listen to them and heed their advice (like how to fix broken tools or processes.)
    2. pick a direction and stick with it, stop changing direction every 6 months.
    3. figure out what you are great at, and be even better at it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA

    I worked at EarthLink

    Pros

    Was a great place to work with very bright people who really cared about the company

    Cons

    All the great people left or were laid off due to outsource and company's challenges finding a new direction

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Not what I was expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at EarthLink full-time (less than a year)

    Pros

    I do not have any. The Management I joined for are no longer there.

    Cons

    I went their to help develop a new division of the company and we quite simply didn't have the solutions we needed to move upmarket
    Non-Stop Training that did not educate whatsoever
    Systems were not integrated from the various mergers.

    Advice to ManagementAdvice

    Stay in the SMB markets

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful

    No love for the Top Performing Sales Reps - Work Hard Don't Get Rewarded - Only Work here if you REALLY need a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Rochester, NY
    Former Employee - Sales in Rochester, NY

    I worked at EarthLink full-time (more than a year)

    Pros

    Money was good
    Good Immediate Management
    Free Chilled Water and Coffees
    Free Trinkets
    Immediate Team Members good People

    Cons

    Always changing environment and inept management.
    No motivation and very depressing atmosphere
    Decisions made but never explained, MAJOR changes made but not even a meeting to try to explain why.
    Promises made in vain.
    Many managers out for themselves
    If your customer cancels in 6 months they take your HARD EARNED commission away - even if you could not fix the issue or were not the cause of it
    Inept service delivery people-
    Poor Service levels causing good customers to cancel

    Advice to ManagementAdvice

    Pick a path and stick with it. Instead of letting your best people go do the RIGHT thing and make changes so that they may stay and continue to benefit the company by their efforts. Get your head out of your rear ends and decide what you want to be when you grow up, services that sell and make margin should be kept NOT divested. I will be surprised if this company stays in business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Lack of Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Tech II in Rochester, NY
    Current Employee - Data Tech II in Rochester, NY

    I have been working at EarthLink

    Pros

    Great people on the front lines

    Cons

    No information dissemination, Management led around by their noses, all company yes-men, Actual current trends are not taken into account before action is made

    Advice to ManagementAdvice

    Make decisions from the bottom up, not the top down, get advice from techs on the front lines instead of making huge changes then having to backpedal

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful

    What a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Nothing good about this place.

    Cons

    Constantly changing direction. Trying to become a managed service provider and going upstream to enterprise accounts but their name is killing them. Should have changed it from EarthLink to something else when they had the chance.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink

    Pros

    They are flexible and understanding regarding family and work schedule. As long as you put in your 40 hrs and are on time. Selling goes without saying.

    Cons

    Most unorganized and poorly managed company I have come across in 20+ years career.

    Advice to ManagementAdvice

    Pull your heads from where the sun doesn't shine and start listening to your customers and your employees that deal with them day to day.

  11. 1 person found this helpful

    Gone In A Minute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in New York, NY
    Former Employee - Relationship Manager in New York, NY

    I worked at EarthLink

    Pros

    Great group of people to work with. No micro-managing. Very flexible with work/life balance.

    Cons

    Antiquated systems and no real processes to follow. Laying people off each year destroys morale and hurt your place in the market. Select a vision and work it.

    Advice to ManagementAdvice

    Lay yourselves off first before you affect those that are actually doing the job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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