EarthLink

www.earthlink.net

EarthLink Reviews

Updated February 25, 2015
Updated February 25, 2015
284 Reviews
2.5
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
38 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA

    I worked at EarthLink

    Pros

    Was a great place to work with very bright people who really cared about the company

    Cons

    All the great people left or were laid off due to outsource and company's challenges finding a new direction

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink

    Pros

    They are flexible and understanding regarding family and work schedule. As long as you put in your 40 hrs and are on time. Selling goes without saying.

    Cons

    Most unorganized and poorly managed company I have come across in 20+ years career.

    Advice to ManagementAdvice

    Pull your heads from where the sun doesn't shine and start listening to your customers and your employees that deal with them day to day.

  3. 2 people found this helpful  

    What a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Nothing good about this place.

    Cons

    Constantly changing direction. Trying to become a managed service provider and going upstream to enterprise accounts but their name is killing them. Should have changed it from EarthLink to something else when they had the chance.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Gone In A Minute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in New York, NY
    Former Employee - Relationship Manager in New York, NY

    I worked at EarthLink

    Pros

    Great group of people to work with. No micro-managing. Very flexible with work/life balance.

    Cons

    Antiquated systems and no real processes to follow. Laying people off each year destroys morale and hurt your place in the market. Select a vision and work it.

    Advice to ManagementAdvice

    Lay yourselves off first before you affect those that are actually doing the job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Lack of Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Tech II in Rochester, NY
    Current Employee - Data Tech II in Rochester, NY

    I have been working at EarthLink

    Pros

    Great people on the front lines

    Cons

    No information dissemination, Management led around by their noses, all company yes-men, Actual current trends are not taken into account before action is made

    Advice to ManagementAdvice

    Make decisions from the bottom up, not the top down, get advice from techs on the front lines instead of making huge changes then having to backpedal

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Lack of Direction; They Pay Well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at EarthLink full-time (more than a year)

    Pros

    They compensated me well for all the challenges which I very much appreciated. Money is what really matters so that makes this company OK.

    Cons

    They don't pick a direction and stick with it before jumping to try something else; so the company offers dozens of half-baked services and products that are not well defined, implemented, or supported. Old, slow, inaccurate systems and databases that can make just finding out what customers actually have an hour long process.

    Advice to ManagementAdvice

    Pick a half dozen things you want to provide; clearly define what it is and how it helps the prospect before you ask people to sell it; actually have the service do what you told the sales people it does. Stick with it for a couple years before just giving up.

    Stop delaying implementations and revenue over nonsense like "does the business name on contract match the listing on Secretary of State" and "does the customer know exactly what extension names and Auto Attendant messages they want even though we're not installing the solution for 4 months." And throw away all of your old systems and replace them with spreadsheets to pass around from department to department. Everyone would be 10 times more productive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great people... constantly evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA

    I worked at EarthLink full-time (more than 5 years)

    Pros

    - Great people, many of whom who have been there since EarthLink's heyday
    - Flexible and progressive work environment (work remotely, hoteling)

    Cons

    - Future success is unclear as company tries to establish itself in competitive Business services market.
    - Change is the norm on the declining Internet Access side of the business. Could be a pro or con depending on how well you can adapt.

    Advice to ManagementAdvice

    Continue open, consistent communication to workforce.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great place to work till I was laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator
    Current Employee - Administrator

    I have been working at EarthLink full-time (more than 10 years)

    Pros

    Relaxed work environment new technology to work on and decent pay. Good benefits but the costs keep going up like most jobs I assume. Great benefits for long time employes and top notch management but I guess that depends on your department .

    Cons

    Constant change and the threat of layoffs every year. I have been working here for years and somethings never change.

    Advice to ManagementAdvice

    Keep the people that get things done and are the backbone of your company.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Right Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at EarthLink full-time (less than a year)

    Pros

    EarthLink has some very smart people working for the company that really do try to work together. It is a smaller company than most in this industry, and they make people feel welcome when joining the EarthLink team. Now is a good time to join the team and contribute towards the success EarthLink will be having very soon.

    Cons

    The processes can be a little daunting but wise changes are coming to help simplify things. The past layoffs and sense of direction may have hurt morale but that can change with the right strategy moving forward and I believe Mr. Eazor has the correct strategy.

    Advice to ManagementAdvice

    Keep with the plan and stick to it. It will be a little bumpy at first but good things will come out of it because it is a solid strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Crash and burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Very nice people and very flexible about working from home

    Cons

    This company is falling apart. They keep laying off people. It feels like they keep putting band-aids on the problems. They are losing customers fast.

    Advice to ManagementAdvice

    Take a deep breath and slow down. You can't make informed decisions when you rush through decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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