EarthLink

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EarthLink Reviews

Updated August 15, 2014
Updated August 15, 2014
261 Reviews

2.7
261 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
19 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Tech Care Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Care Analyst (Help Desk)  in  Amherst, NY
    Former Employee - Tech Care Analyst (Help Desk) in Amherst, NY

    Pros

    Great Supervisors to work with at the Amherst, NY EarthLink. They really try to motivate employees to improve their skills. They are true leaders. They don't boss anyone around. They LEAD.
    The director has really changed the place. He is a man of VISION. He really made an impact when he started working at the place. I know because i was there when the old director was around.
    -This position is a stepping stone for anyone who wants to experience working in a technical field.

    Cons

    -Under paid for such a technical position.
    -Too many frustrating calls sometimes. Then again that's part of the job.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Earthlink So
    So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Vancouver Junction, WA
    Current Employee - Systems Engineer in Vancouver Junction, WA

    Pros

    Telecommute, work from home, insurance`

    Cons

    No loyalty to employees whatsoever

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Great place to make a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Rochester, NY
    Current Employee - Network Engineer in Rochester, NY

    Pros

    EarthLink has a very flexible PTO pollicy and they encourage a work life balance. I've been with the company for more than a decade and you won't find a better place to work in the telecom and IT industry if you are a competent employee.

    Cons

    Due to the number of mergers and acquisitions it can be tough getting used to the different systems and processes. However, as long as you are able to adapt to changing envoiornments, most things are easy enough to learn and the company understands the ramp up time needed.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Evolving Company with Exciting Path Ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    Pros

    EarthLink is a 20-year technology prioneer with a solid new management leadership team and strategy. Personally, I enjoy that each day my work is varied, challenging, and impactful to the company. The company is large enough to offer solid benefits and support, yet not too large where you wonder whether what you do each day actually matters to our customers and colleagues!

    Cons

    There is a very real sense among many employees that experience, tenure and career pathing are not valued here. I'd encourage our HR leaders to put a lot of energy into righting that ship. Sales and employee training is also in need of attention.

    Advice to ManagementAdvice

    Listen more to the advice from top-performing, tenured employees who might not necessarily be people managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Excellent company with great Values. Heading in the right direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  Pasadena, CA
    Current Employee - Senior Director in Pasadena, CA

    Pros

    Company is very passionate about Customer Experience. Encourages employee growth of skill sets and learning. Cares deeply about Brand perception and will move heaven and earth to solve issues that lead to bad customer experience. Very creative and open environment. Every employee has access to email the CEO directly with concerns. Always looking for ways to be better and smarter in the competitive space yet works hard to balance that operational plan with fiscal responsibility.

    Cons

    Challenges include many recent re-organization's that can lead to undefined roles and responsibilities. That said the company makes great efforts to pinpoint and target those area's that need refinement. Promotions within can be sparse until the company fully operationalizes it's new direction but there ARE opportunities for those who want to make an impact.

    Advice to ManagementAdvice

    Continue on this new path and keep the entire company focused on these central new goals and direction. Keep the communication coming and cascade the new direction and focus throughout the company as quickly as possible.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Rochester, NY
    Current Employee - Marketing in Rochester, NY

    Pros

    People treat each other with respect, and are really focused on doing the right thing for the business and customers - In my 18 months here I've rarely if ever experienced self-promotion/back stabbing type behavior that I've seen at almost every other company I've worked for. Senior leadership is accessible/approachable and interested in what employees have to say. I've also found the culture and management to be very supportive of work-life balance.

    Cons

    Functional silos, although it's getting better. Company was formed through acquisition of regional service providers, so there are the inevitable systems and process issues, but things are getting better - on the right path.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Earthlink is not there yet but finally has a map on how to get there!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Representative  in  Rochester, NY
    Current Employee - Business Development Representative in Rochester, NY

    Pros

    I have been here for almost 10 years and been through the many mergers. When Earthlink came in they helped save a sinking ship. Management understands that people should come first. Where else do you get 4 weeks of PTO right away and flexible working arrangements. If you are willing to grow and learn then Earthlink will help you get there.

    Cons

    The pay could be a bit more competitive. It is sometimes hard for long term employees to let go of old ways and enbrace the new. It can get in the way sometimes. They also need to get rid off the off shore internal help desk and bring back customer service to the USA. They need to provide a unifrom trainig for all emplyess bit old and new. Too many systems to do one simple task.

    Advice to ManagementAdvice

    Keep foused on what needs to be fixed and stick with that. Please do not add new products or services until you fix all the current issues.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Rochester, NY
    Current Employee - Marketing Manager in Rochester, NY

    Pros

    The company is starting to move in the right direction, and with the new CEO Joe Eazor and his executive team you can start to see a vision that will lift EarthLink out of the fog into a focused network and multi-location provider. The people I work with are awesome and take both a pride in their work and care about making the company an awesome place. I look forward to 2015 after we get through all of the transitions the company is going through today.

    Cons

    Because we are a large company with many different systems through acquisition glued together all the process of reorganizing and focusing the company is moving painfully slow. EarthLink has two segments to their business both Enterprise and Consumer. We tend to treat our consumer customers as bottom of the barrel and the level of support we provide could easily be labeled the worst in the industry. It's honestly embarrassing.

    Advice to ManagementAdvice

    Keep moving in the direction you've stated and let's get their sooner rather then later. Time is moving quickly. Please spend some money to improve the experience and support the consumer side of your business. While you may not think that it matters, it is hurting your brand.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Disorganized Chaotic and Lacking communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Rochester, NY
    Current Employee - Sales in Rochester, NY

    Pros

    Gain experience selling into the channel and a paycheck and the people I work with.

    Cons

    A Revolving door of people in different positions. Management does not always understand the sales cycle and the times it takes to sell certain solution sets and revert back to a telecom mentality as far as time frames go. Little or no communication as far as additions or removals of certain products to catalog. Little or no advertising or brand marketing AT All which makes it tough to gain name recognition or brand recognition. New CEO Seems to be readying company to sell..

    Advice to ManagementAdvice

    Not much to say here because the management probably wont be here in another 6 months.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Company circling the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Operations  in  Vancouver, WA
    Former Employee - Network Operations in Vancouver, WA

    Pros

    Plenty of challenges and opportunity to do new things. Some of the management is good but everyone is stretched too thin. Most of the folks working there are nice, although everyone is stressed out.

    Cons

    Burnout. Processes are terrible and customer satisfaction is extremely low. A company where you need to watch your back. They have been thinning the ranks and performing mass layoffs over the past 2 years during integration, loosing essential people and knowledge without forethought or backup plan. Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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