EarthLink Reviews

Updated April 23, 2015
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2.5
300 Reviews
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
42 Ratings

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)

Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Group Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    always looking to make improvements in areas to be effiecient

    Cons

    layoffs\job eliminations, issues with past mergers

  2. Working at EarthLink is great. Products, Leadership, and Support are excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at EarthLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great leadership, competitive pay, Positive environment, relevant products and services

    Cons

    Building the brand and educating businesses on Business Services

  3. Helpful (1)

    Lots of changes, some good, some not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Sales Support
    Former Employee - Technical Sales Support

    I worked at EarthLink full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Many great people work there, lots of long time employees who genuinely care about the customer.
    Some good managers who really care about their employees.
    Decent benefits, good PTO.

    Cons

    too many jobs have been outsourced recently. They have had too many staffing reductions of experienced people and this has contributed to a poor customer experience.
    Many "leaders" on the executive team who have little to no clue about what is going on within the organization.

    Advice to Management

    The organization is way too top heavy. All the outsourcing has resulted in a poor customer experience and has hurt the company reputation.

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  5. manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time

    Pros

    great management team and staff

    Cons

    too diverse a product line

  6. Power was given to those who led Earthlink down the drain in the first place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fairly generous benefits. Flexible work environment.

    Cons

    Awful leadership, based on all the wrong things (e.g., he who yells the loudest wins, legacy Atlanta-based employees favored). Company is led by people who led Earthlink, rather than capitalizing on the talent they acquired through purchases of Deltacom and STS. Earthlink was a failed company and should have used the Deltacom , STS and maybe even some OneComm leadership to make them the CenturyLink killer they could have been. Instead they kept controls with the old guard of Earthlink Atlanta, with disastrous results.

    Advice to Management

    1. Probably too late ever be a legitimate national Telco contender. Focus on a few of your stronger markets and exit the others. 2. Stop favoring people from the Old Guard Earthlink -- they are largely clueless and have no idea how to run a competitive company.

  7. Hosted Applications Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Independent and work at your own pace

    Cons

    Convaluted processes, low pay for the position

    Advice to Management

    No process to advance

  8. Helpful (1)

    Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great starting Paid Time Off (PTO)

    Cons

    They are starting to outsource ALL jobs overseas.

    Advice to Management

    Stop being so greedy

  9. I've worked at Choice1/One Comm/EarthLink for 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trouble Resolution Voice-II in Rochester, NY
    Current Employee - Trouble Resolution Voice-II in Rochester, NY

    I have been working at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ive known many of my peers here from working at ACC/AT&T.

    Cons

    management decisions to lay off 75% of out experienced field techs to replace with sub contractors has been very detrimental to our customer support.

    Advice to Management

    rolling out a 1-Remdyr trouble system with out 1st updating & combining several customer databases has been extremely impacting our MTTR and again impacting our customer support in a major way.

  10. Company is a train wreck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are none. Working at EarthLink was the worse three years of my life

    Cons

    Management does not understand their business. Most managers did not have the backbone to point out real issues to senior management and those who did were usually terminated.

    Advice to Management

    Take off your rose color glasses and go into triage mode.

  11. Flexible hours do not outweigh the Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Offer Flexibility and are understanding of family emergencies
    Telecommuting is allowed depending on manager
    Comprehensive Benefits Package with decent PTO

    Cons

    Upper Management doesn't listen to the lower level management or workers.
    Consistently shifting priorities.
    Timelines for projects do not allow enough time to supply users with needed enhancements to perform their jobs while their staff is continuously being reduced.
    Read past 6+ months reviews on this site and you can get a more comprehensive idea of Cons.

    Advice to Management

    Start listening and valuing the workers that are closest to the issues. You are too slow on making changes that would have significant impacts and continue to pile on initiatives that take away from making the needed changes.

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