EarthLink Reviews

Former Employee – worked at EarthLink full-time

Pros – They'll hire just about anyone. Can't troubleshoot your way out of a paper bag? Can't document a problem, or what you did about it? No problem. Sales people don't have their act together, but they're improving. Culture helps with stress, but see cons.

Cons – Managers are in full time CYA mode. A conversation about a problem will immediately turn to the subject of who's to blame for it, or -- I guess more importantly -- who's NOT to blame for it. They have been hard at work dismantling the culture for a while now.

Advice to Senior Management – Worry less about who's to blame, and worry more about how to make your unit better at what it does.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at EarthLink full-time for more than 8 years

Pros – Fantastic people, great benefits, terrific resources, flexible hours.

Cons – Terrible executive management with no vision.

Advice to Senior Management – Fire yourselves. Seriously. Not having a vision does not give you the right to just walk around the country acquiring other companies that provide little value or synergy. You had a great team about 6 years ago but you managed to lay most of it off. At this point I would either clean house and start fresh or sell the company to the highest bidder and let them feast off the parts. Either way there is no hope for the current version of ELNK.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at EarthLink full-time for less than a year

Pros – Some decent people to work with

Cons – No growth, no training, no sense or urgency or follow up skills.

Advice to Senior Management – Hold people accountable for job functions, get the dead weight out.

No, I would not recommend this company to a friend

Current Employee – been working at EarthLink full-time for more than 8 years

Pros – Generous PTO/Time off policy. I am at 10 years and get 28 days off. Opportunity to grow if you are smart and work hard.

Cons – They don't' respect their talent and try to retain talent . We have bleed away great people to never return. Senior managers have this mentality that people can be replaced, little that do they know that is now the cases. I have learned today that we decided to outsource all of our field technicians, this will be bad for both our customers and the back office that needs to support them,

Advice to Senior Management – respect your employees, take a minute to see if it's worth it to retain talent. Employees and customers are NOT replaceable, they both effect the bottom line in the long term. Too much short term thinking for savings. No long term thinking to support the business plan

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at EarthLink full-time for more than 10 years

Pros – There is a ton of work bringing companies together and at Earthlink they are attacking the most critical systems first such as the OSS, Ticketing, Monitoring, and Ordering Systems. They have chosen to build a fresh set of systems right next to all of the old ones which allows them to develop quickly. From a leadership perspective the CEO Rolla is very open with his intentions and treats everyone with respect.

Cons – There is way to much red tape at times to get simple things done.

Advice to Senior Management – Be nice. Everyone is here bringing their "A" game.

Yes, I would recommend this company to a friend

Former Employee – worked at EarthLink as an intern for less than a year

Pros – Great work environment and the management is really helpful and supportive.

Cons – There is nothing negative about EarthLink.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at EarthLink full-time for less than a year

Pros – Extremely High Tech, fast paced environment. If you are a self started, love technology and love learning this is a place to check out.

Cons – Company does not have designated "SICK" time. Sick time, vacation time and any other time off is rolled into PTO. Also all time off must be taken in the year acquired, no rolling over to next year.

Advice to Senior Management – Simplify and enhance onboarding and support procedures. Too complex, no continuity. Scrap eClear and accelerate roll out of Remedy. Don't micro mange your people and communicate better. Mail system needs improvement.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at EarthLink full-time for less than a year

Pros – Some of the coworkers, the technical puzzles/challenges, the paychecks. Flexible work arrangements once you 'prove' yourself.

Cons – The chaos. People are working too long, hard and frantically. Working a 60 hour week doesn't mean you are accomplishing more -- it means you are shortchanging your health, your family, and your life. People WILL be more productive if they have enough rest and downtime to recharge their brains.

Advice to Senior Management – Dear Upper Management: Pay more attention to the nuts and bolts, day to day operations and don't even THINK about any more acquisitions until the current systems are integrated. With trouble tickets, don't worry about how long it takes a ticket to close -- worry about whether your customer was happy with the service and resolution.

No, I would not recommend this company to a friend

Former Employee – worked at EarthLink full-time for more than 10 years

Pros – Learned a lot, worked with great people, made many friends.

Cons – After 12+ years of service it is hard to use some or most of this expeiernce in any other Field.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at EarthLink full-time for less than a year

Pros – A ton of different products to choose from.

Cons – need for managment to need out leads to reps to call.

Advice to Senior Management – Make me a Sale manager and i will show them how to bring in more business, sale rep's need a great manager . Someone that will lead them not yell at them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company