EarthLink Reviews

Updated September 28, 2014
Updated September 28, 2014
253 Reviews
2.7
253 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
23 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 12 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This company has potential - hang in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time for more than a year

    Pros

    Great People - part of what keeps me here is the people I work with. Even when it's a little chaotic - we keep each other going. Everyone really is trying to do the "right things" to move us forward.

    Cons

    Old Thinking - part of what I think keeps holding us back is people who have been here too long and don't understand that for this company to evolve and grow, we have to constantly review how we currently do things and make necessary adjustments.

    Advice to ManagementAdvice

    People in positions of management should be agents of change and the leadership positions underneath should mirror that thought process.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Opportunity for Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Atlanta, GA
    Former Employee - Anonymous in Atlanta, GA

    I worked at EarthLink full-time for more than 8 years

    Pros

    Hands down the people are the greatest asset of the company, especially the longer the tenure. Those who have been there 7+ years have established a great working rapport with each other, and try to encourage newer employees to do the same. Your coworkers want you to feel like part of the family, and most have an open door to support your needs. The benefits are excellent and the company has always looked for opportunities to care for its employees.

    Cons

    After Garry's passing, a lot of life seemed to go out of the company. While a few of the innovations we tried to execute didn't pan out the way we hoped, we at least tried to reach for the sky and come up with new ideas. The more recent projects were designed to be stable, safe initiatives to benefit the bottom line. Absolutely nothing wrong with that, after all we still have shareholders we owe responsible work to, but everything seemed so vanilla and uninspired. New personnel that came in and had never worked with the founding team carry a haughty attitude that reflects a, "you're doing everything wrong," approach. The result deflated the creative ideas those of us left from the golden days pursued, and the idea of encouraging new creativity seemed discouraged. What's worse is that those in upper managment left from Garry's team seem burned out and just as equally uninspired to try something new. Work became a tedius labor.

    Advice to ManagementAdvice

    I would hope that Joe Eazor might reach out to some of those tenured dreamers and find a way to make Earthlink a truly fun place to work again instead of just maintaining the staus quo. There are a lot of great people still there, just not a lot of energy behind the leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant
    Current Employee - Senior Accountant

    I have been working at EarthLink full-time for more than 3 years

    Pros

    Easy going work environment. The office attire was business casual, and a younger culture with very intelligent workforce.

    Cons

    Office Politics; the extended hours during month-end close.

    Advice to ManagementAdvice

    Continue with current culture, minus the office politics

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Company with a lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    The environment here is very challenging and fast paced. Lots of bright, intelligent and creative people here with can-do attitudes. The geographic diversity of the company brings many different and insightful perspectives to the table.

    Cons

    Sometimes, depending on the situation, the geographic spread of the company can also be a hindrance to projects, with teams working in different time zones.

  6. 1 person found this helpful  

    Tech Care Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Care Analyst (Help Desk)  in  Amherst, NY
    Former Employee - Tech Care Analyst (Help Desk) in Amherst, NY

    I worked at EarthLink full-time for more than a year

    Pros

    Great Supervisors to work with at the Amherst, NY EarthLink. They really try to motivate employees to improve their skills. They are true leaders. They don't boss anyone around. They LEAD.
    The director has really changed the place. He is a man of VISION. He really made an impact when he started working at the place. I know because i was there when the old director was around.
    -This position is a stepping stone for anyone who wants to experience working in a technical field.

    Cons

    -Under paid for such a technical position.
    -Too many frustrating calls sometimes. Then again that's part of the job.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    Focus on business with lots of opportunity for growth, if you're in the right department.

    Cons

    Constant restructuring due to growing pains and product alignments.

    Recommends
    Positive Outlook
  8.  

    Company totally disorganized and without direction for future market penetrations and maintain existing accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at EarthLink full-time

    Pros

    Compensation and Benefits were decent.

    Cons

    Lack of organization. Lack of upper management direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Earthlink So
    So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Vancouver Junction, WA
    Current Employee - Systems Engineer in Vancouver Junction, WA

    I have been working at EarthLink full-time for more than 10 years

    Pros

    Telecommute, work from home, insurance`

    Cons

    No loyalty to employees whatsoever

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great people, terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time for more than 3 years

    Pros

    The people are nice. We have a decent amount of team building activities on the surface, but it doesn't accomplish much. Core values were great until they got changed to some wishy washy verbage. Work/life balance is great!

    Cons

    The company experiences nothing but change, and not in a positive way. Lots of busy work. It spends so much time trying to change, but not working towards improvement. Not a lot of room for growth. Does not support professional development beyond in-house online trainings. Lots of layoffs every month. Every day I hear others talk about wanting to leave this place. Penny pinching left and right unless there's a risk of a lawsuit involved.

    Advice to ManagementAdvice

    Consider paying closer attention to what is being accomplished around the company, and clean house if people don't fit your vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Company is shaping to Sell!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at EarthLink full-time for more than a year

    Pros

    Good Comp Plan. that is all I can really say.

    Cons

    Company has no idea what's going on across the Country. DSL is there money maker in 2014. Favorable company if you are in the south or rural areas where the big Telecom players are not in.

    Advice to ManagementAdvice

    You will soon be let go.... as I saw that happen 3 times in 5 months.....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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