EarthLink

  www.earthlink.net
  www.earthlink.net

EarthLink Reviews

Updated December 12, 2014
Updated December 12, 2014
266 Reviews
2.7
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
30 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place; fast growing; lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Pasadena, CA
    Former Employee - Senior Manager in Pasadena, CA

    I worked at EarthLink full-time (more than 8 years)

    Pros

    OK salary; innovative; great culture and good opportunities to move within the company to try new assignments.

    Cons

    Laying people off post 2010

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Loved everything about the company, except being downsized.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Great people to work with and for. I was only employed for 5 months, before downsizing so the age old "last in first out" rings true!

    Cons

    They let go an extremely hard worker (me)

  3.  

    On the right track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Excellent benefits and PTO, culture of respect and great people. I have been here three years and have always been challenged and felt involved in the success of the company. I really like that the company is not afraid to make huge course corrections if its ultimately for the best.

    Cons

    LOTS of change and incredibly dynamic environment -- you have to be flexible and open to a bit of chaos if you want to be happy working here. Not everyone is.

    Advice to ManagementAdvice

    Keep listening to front line employees - keep up the two way dialogue and act on recommendations from time to time. Make sure you are always living and modeling the values. Yes, your job is hard, and you are under a lot of pressure -- but the people below you work just as hard for less money. Ask yourself, "What have I personally done to help make this company great today?" Your people are watching.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to start with, grow with, and build with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time

    Pros

    Great salary! Great benefits! Ample work-life balance. Great culture and feedback is welcomed. Input and ability to change things are available if you voice it and suggest improvements.

    Cons

    Rotating days, hard to make a set schedule. Uneasiness about job security with constant talks of change but no real outline going forward.

    Advice to ManagementAdvice

    Standards need to be placed so a benchmark can be set for employees who have goals and are willing to work hard to obtain them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ive had worse jobs, not horrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink

    Pros

    the staff is easy going and fun to work with

    Cons

    low pay with little to no yearly raise, pto is awful, no flex time

  7.  

    Great place to work and self motivated to improve your knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (more than 5 years)

    Pros

    Flexible work environment for smart employees, rewards to hard work, good culture & respect to all employees. Management concentrate more on growth, unnecessary cost cuttings and more. excellent customer support.

    Cons

    Nothing more specific. There is no sponsorship for high studies even though company values degree holders. There is no competitive annual pay raise & very less hiring process. This shows inability to grow in faster pace.

    Advice to ManagementAdvice

    Aim for best customer service, educate or give more training to all employees, save money and show you are the best in market!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The little company that thought they could

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at EarthLink

    Pros

    If you can sell management stays off your back.

    Cons

    Very disorganized mgmt., horrendous paperwork and systems.

    Advice to ManagementAdvice

    When you hire bipolar managers it really hurts the business and the energy of your employees. You will never be successful if you keep bad people in their positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Ability to work from home or office. Great insurance and benefits. Great people working in the trenches with winning attitudes.

    Cons

    New management every 3 or so months. Never enough time for changes to take effect on the processes. Long time employees stuck on continuing old processes that are ineffective and irrelevant in current times. Leads one to believe that executives "golden parachutes" is the companies primary purpose. New forward thinking managers, from acquired companies with successful histories of product deployments, do not last long as legacy managers cling to their crippling and unproductive processes. Inability to cut through the redundancies to get customers on the network and billing in industry standard time frames.

    Advice to ManagementAdvice

    Blow up your old systems and start over with a clean sheet of paper. Build the processes and organizational teams based upon efficiency and customer satisfaction

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Triage Group

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Paycheck always in bank on time, benefits, PTO.

    Cons

    Worst job ever had, overworked, understaffed. Lost site of repairing customers. All about 15 minute troubleshoot and move onto next ticket while everyone in company must be tied to a ready phone and also open new tickets for customers calling in.

    Advice to ManagementAdvice

    Leave opening trouble tickets to customer service and have triage only troubleshoot and resolve issues. Fill shifts to what is needed not what you think can be done minimally.

  11.  

    Once a great place to work and be innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Atlanta, GA
    Former Employee - Senior Business Analyst in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Super relaxed work enviornment, probably to the extreme. Employees can wear anything - shorts, sandles, jeans - you name it you can wear it. The culture promotes individuality and risk taking so you will find people from all types of backgrounds. The uniqueness of the individual employees was a big reason for their success back in the early 90's. Policies such as 3 week sabbatical after 5 years employment and their geneours profit sharing and additional bonus package kept employees engaged and loyal.

    Cons

    Sometimes the lack of structure and risk taking lead to big mistakes. Employees were definitely rewarded for their risk taking, but not sure if they were equally held accountable for their bad decisions. After the company slept through the advent of high speed internet and voice (others like AT&T pounced), there were not many opportunities for advancement and job growth was all but non-existent.

    Advice to ManagementAdvice

    Continue to look for a merger/buyer. There are still signs of the old EarthLink Culture, but just not sure how long the company can hold on with its limited product offerings. Or be like Apple and pay big for the next genious to deliver a groundbreaking product. It only takes one like the iPhone to launch you into a new era.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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