EarthLink Reviews

Updated July 31, 2015
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323 Employee Reviews

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  1. The people are what makes this company great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Rochester, NY
    Current Employee - Supervisor in Rochester, NY

    I have been working at EarthLink

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Many intelligent and hard working Technicians, all of which are open to sharing their knowledge and experience.

    Cons

    Limited formal training, especially for new hires.


  2. Good Leadership, Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Leadership cares about employees and treats people well

    Cons

    Some parts of the business are facing headwinds


  3. Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent paid time off and benefits package

    Cons

    Overworked, underpaid, understaffed and overmanaged. I couldn't wait to get out of there.

    Advice to Management

    I think this company is beyond help on the business product side. Give it up.


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  5. Helpful (2)

    Once great but now a terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Long ago the salary was generous.

    Cons

    The Marketing Department is corrupt with nepotism. It is a dysfunctional environment for anyone with real talent or knowledge of the company.

    Advice to Management

    Quit using nepotism.


  6. Low tech for techies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Atlanta, GA
    Former Employee - Information Technology in Atlanta, GA

    I worked at EarthLink

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work-life balance, flexible hours/work-from-home Good pay & bonus (I had to choose a location, so I chose HQ, but in fact I worked for them in various parts of USA)

    Cons

    After being back on the market after Earthlink laid a bunch of us Engineering folks off after 10+ years, it became apparent that they've missed many boats and failed to implement many tools that are now industry standard. (e.g. agile, git, chef, jenkins). Instead they "hire" a small army of low-skill offshore outsourcers to accomplish whatever they can by sheer brute force, and thus never really improve.

    Advice to Management

    Focus on keeping your expert talent, and empower them to adopt new technologies. Don't lose your institutional knowledge.


  7. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Amherst, NY
    Current Employee - Technical Support Analyst in Amherst, NY

    I have been working at EarthLink full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great coworkers, easy to get along with bosses. Great teamwork.

    Cons

    Upper management doesn't even know we exist. They stopped by maybe once or twice in the 3 years since they bought us. All the other branches get love except us at Amherst. Whats more, they haven't had a director in almost a year.

    Advice to Management

    TechCare is a winning project... just because you can't figure out how to monetize it WITHOUT sending it to India, doesn't mean you can't. There are many MSPs out there making an absolute killing and you're missing out on a great piece of the pie with the lack of investment.


  8. Helpful (2)

    Overall my experience was positive otherwise I wouldn't have stayed there for 9+ years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people were fantastic, dedicated, knowledgeable, helpful, most were very tenured as well.

    Cons

    We were just too difficult to do business with, unfortunately executive leadership could never grasp and correct this problem.

    Advice to Management

    Make it easier to do business with you and improve the customer experience, make that your focus and priority.


  9. Helpful (2)

    Scattered Direction - Horrible Customer Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great co-workers Positive senior management changes! With new management - direction is being set to determine what EarthLink should be when they grow up.

    Cons

    Old school sales approach Too many products - All "me too" Micro Management beyond human comprehension Could not deliver solutions that were sold or proposed by sales teams

    Advice to Management

    Change is good! It is what this place needs.


  10. Group Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    always looking to make improvements in areas to be effiecient

    Cons

    layoffs\job eliminations, issues with past mergers


  11. Helpful (1)

    They donot care about employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at EarthLink full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Ability to work from home is good. Pay rate ok Yearly bonus - last one was big

    Cons

    New trend is to outsource. Lots of vision talk but no substance as players keep changing. Lost a lot of dedicated talent. They paid out a large bonus then payed off 30% - those were the folks that help create the big bonus for management.

    Advice to Management

    Take care of FTEs. Get rid of contractors before you layoff. Be more assured of talent you do have.



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