EarthLink

  www.earthlink.net
  www.earthlink.net

EarthLink Reviews

Updated December 12, 2014
Updated December 12, 2014
266 Reviews
2.7
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
30 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 14 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Upper management runs with some ideas without realizing how they affect the employees (in 13 reviews)

  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Network Vendor Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Was a close family like atmosphere

    Cons

    With the loss of Garry the company lost direction.

    Advice to ManagementAdvice

    Time to re-brand; competing against IBM requires a stronger value proposition.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Will be sold or go under within 12 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Rochester, NY
    Former Employee - Director in Rochester, NY

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Nice office; free parking; good base pay; if you keep your mouth shut and do your job, you will likely stay employed

    Cons

    core values are a farce; management only interested in self-preservation; operates in silos and very limited advancement opportunity

    Advice to ManagementAdvice

    Clean house of all legacy EarthLink executives; listen to front line employees from legacy One Comm who have been there for a long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    This company has potential - hang in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time (more than an year)

    Pros

    Great People - part of what keeps me here is the people I work with. Even when it's a little chaotic - we keep each other going. Everyone really is trying to do the "right things" to move us forward.

    Cons

    Old Thinking - part of what I think keeps holding us back is people who have been here too long and don't understand that for this company to evolve and grow, we have to constantly review how we currently do things and make necessary adjustments.

    Advice to ManagementAdvice

    People in positions of management should be agents of change and the leadership positions underneath should mirror that thought process.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Just Walk Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Vancouver, WA
    Current Employee - Account Executive in Vancouver, WA

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Good work life balance, PTO is pretty generous, coworkers are top notch, but spinning their wheels just like you will be.

    Cons

    Lots of change to polices with no positive outcome and no communication of the change itself. no direction, can/will fire with no warning, back office is a complete mess, always over promising and under delivering to customers, lots of order cancellations due to poor customer experience, installs take way longer than the competition, no sense of urgency from service deliver unless management/upper management get involved or you CC enough people.

    Advice to ManagementAdvice

    Actually engage and listen to front line employees to see how changes will/have effected them to refine improvement so the change is actually useful and positive. Learn proper HR and employee coaching practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great Opportunity for Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Atlanta, GA
    Former Employee - Anonymous in Atlanta, GA

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Hands down the people are the greatest asset of the company, especially the longer the tenure. Those who have been there 7+ years have established a great working rapport with each other, and try to encourage newer employees to do the same. Your coworkers want you to feel like part of the family, and most have an open door to support your needs. The benefits are excellent and the company has always looked for opportunities to care for its employees.

    Cons

    After Garry's passing, a lot of life seemed to go out of the company. While a few of the innovations we tried to execute didn't pan out the way we hoped, we at least tried to reach for the sky and come up with new ideas. The more recent projects were designed to be stable, safe initiatives to benefit the bottom line. Absolutely nothing wrong with that, after all we still have shareholders we owe responsible work to, but everything seemed so vanilla and uninspired. New personnel that came in and had never worked with the founding team carry a haughty attitude that reflects a, "you're doing everything wrong," approach. The result deflated the creative ideas those of us left from the golden days pursued, and the idea of encouraging new creativity seemed discouraged. What's worse is that those in upper managment left from Garry's team seem burned out and just as equally uninspired to try something new. Work became a tedius labor.

    Advice to ManagementAdvice

    I would hope that Joe Eazor might reach out to some of those tenured dreamers and find a way to make Earthlink a truly fun place to work again instead of just maintaining the staus quo. There are a lot of great people still there, just not a lot of energy behind the leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant
    Current Employee - Senior Accountant

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Easy going work environment. The office attire was business casual, and a younger culture with very intelligent workforce.

    Cons

    Office Politics; the extended hours during month-end close.

    Advice to ManagementAdvice

    Continue with current culture, minus the office politics

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Company with a lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    The environment here is very challenging and fast paced. Lots of bright, intelligent and creative people here with can-do attitudes. The geographic diversity of the company brings many different and insightful perspectives to the table.

    Cons

    Sometimes, depending on the situation, the geographic spread of the company can also be a hindrance to projects, with teams working in different time zones.

  9.  

    Company totally disorganized and without direction for future market penetrations and maintain existing accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at EarthLink full-time

    Pros

    Compensation and Benefits were decent.

    Cons

    Lack of organization. Lack of upper management direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Company is shaping to Sell!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at EarthLink full-time (more than an year)

    Pros

    Good Comp Plan. that is all I can really say.

    Cons

    Company has no idea what's going on across the Country. DSL is there money maker in 2014. Favorable company if you are in the south or rural areas where the big Telecom players are not in.

    Advice to ManagementAdvice

    You will soon be let go.... as I saw that happen 3 times in 5 months.....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Tech Care Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Care Analyst (Help Desk) in Amherst, NY
    Former Employee - Tech Care Analyst (Help Desk) in Amherst, NY

    I worked at EarthLink full-time (more than an year)

    Pros

    Great Supervisors to work with at the Amherst, NY EarthLink. They really try to motivate employees to improve their skills. They are true leaders. They don't boss anyone around. They LEAD.
    The director has really changed the place. He is a man of VISION. He really made an impact when he started working at the place. I know because i was there when the old director was around.
    -This position is a stepping stone for anyone who wants to experience working in a technical field.

    Cons

    -Under paid for such a technical position.
    -Too many frustrating calls sometimes. Then again that's part of the job.

    Recommends
    Positive Outlook
    No opinion of CEO

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