EarthLink

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EarthLink Reviews

Updated August 15, 2014
Updated August 15, 2014
261 Reviews

2.7
261 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
19 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    From the Top Down, Horribly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Techcare Group  in  Buffalo, NY
    Former Employee - Techcare Group in Buffalo, NY

    Pros

    Generally the People (Most of them) are good working people.
    They build a knew breakroom, thats a Pro I guess?

    Cons

    From the top down the management at this place sucks
    From the regional managers to the site directors (most of them) to the department leads
    "Management" doesn't know anything about the technical aspect of the day to day job, you have a bunch of overpaid non-technical "supervisors" running around harping on people to take more calls. First call resolution means nothing to management in the Amherst NY Tech care facility, its all about answer time..
    Overall Pay is below average for the amount of work and stress involved with the day to day job
    There is no accountability, you can have techs who don't know how to do the jobs and they are never let go.
    Far too many "re-organizations" for a "stable company"
    Drama between leads trying to one up each other and backstab eachother

    Advice to ManagementAdvice

    LISTEN to the people on the floor who actually do the job, they know how the business is suppose to run, unlike yourselves!!!!!!
    Try to be more understanding of the workers on the floor, I know this is hard since none of you know what they are going through as you aren't technical.
    Pay your employees based on skill and performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Top heavy and repeatedly laying off front line people that improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits package and great people on the front lines always doing anything to help their team and customer.

    Cons

    Systems and navigating through all them to get an order completed...been saying it for years and the Service Delivery systems have not improved, lots of swivel chair if/ands/buts/whens make it challenging to service the customer effectively.

    Advice to ManagementAdvice

    Listen to your front line people, migrate your systems! Dont give merits, bonuses, create new VP positions, and then lay people off in the same month!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repair Answer/Customer Care
    Current Employee - Repair Answer/Customer Care

    Pros

    Supportive team leaders, helpful coworkers, very nice facility. Initial training is very thorough for call center.

    Cons

    Constant changes in organizational structure means changing goals/objectives it seems weekly. Typical call center -yelling customers, working nights/weekends/holidays

    Advice to ManagementAdvice

    Pick a direction and stick to it. Invest in continuous training - not just for new employees. Have a development plan for employees. Offer bigger incentives for good attendance.

    Recommends
    Neutral Outlook
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  5.  

    Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good company to work for. Company has annual bonuses and annual salary increases. Progressive work/life balance with telecommute options. There is room to grow across departments. Overall, co-workers are friendly and upper management listens to the employees.

    Cons

    There are still some integration issues from all the acquisitions. Still need to work on the one company vision with all the acquired employees.

    Recommends
    Approves of CEO

    EarthLink Response

    Jul 16, 2014Social Media and Communicate Engagement Manager

    Thank you for sharing your thoughts on your previous employment with EarthLink. We appreciate your positive comments, such as noting our annual bonuses and opportunity to telecommute, as well as your ... More

  6.  

    Not as great as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, great physical environment. Appreciated the opportunity to work remotely. Work was rewarding. Immediate supervisor was great.

    Cons

    Too much finger pointing and office politics. Morale is getting worse as more people are let go and remaining employees are forced to do the work of 2 or more people. Conflicting cultures of acquired companies caused lots of problems.

    Advice to ManagementAdvice

    Listen to the people who have been providing specific business lines the longest and the most successfully. Quit trying to fix things that aren't broken just for the sake of change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    EarthLink Response

    Jul 16, 2014Social Media and Communicate Engagement Manager

    Thank you for sharing your perspectives on your previous employment with EarthLink. We appreciate your positive input, such as noting our good pay scale and opportunity to work remotely, while ... More

  7.  

    Great People. Good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    Pros

    Overall, it was a good environment. There was constant training in sales. Friendly people.

    Cons

    The customer service reps don't get trained as frequently as the salespeople, which makes no sense.

    Advice to ManagementAdvice

    Provide additional training opportunities for customer service reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Earthlink Motto - "If it's not broke...break it".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Amherst, NY
    Former Employee - Anonymous Employee in Amherst, NY

    Pros

    Competent non-management employees to work with

    Cons

    The most mismanaged company I've ever worked for. A very clique-y high school environment where "failing upwards" is common place. No communication between managers and processes put into production environments before being tested. A constant battle to fill schedule openings because management gives PTO days without regard to staffing levels.

    Advice to ManagementAdvice

    If you want to implement Work Force Management try learning how to use it first! Tech Care is circling the drain and will be another failed blunder in EarthLink's long and storied list of failures. Stop treating Tech Care like a Call Center and call it a Solution Center like the grass roots program it started as.

    Stop promoting mediocre employees to positions they are clearly not qualified for. You already have more employees off the phones than on the phones.

    Develop a true Quality Assurance program run by professionals as this is one of your weakest areas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great people, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people around you, the ones you rub sholders with everyday are great. Great benifits

    Cons

    Weak Sr leadership. No clear direction. Very low employee satisfaction, that HR seems unable to repair

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not the place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    1. Nice break room.
    2. Great staff (non-management)

    Cons

    1. Behind the times technology
    2. Mediocre tools
    3. Numbers driven not customer driven helpdesk.
    4. Outsource center for hundreds of companies, constantly switching hats.
    5. Instead of improving tools and necessities, they built a break room.
    6. Terrible management.

    Advice to ManagementAdvice

    Care for your employees and back them up when you know a client is abusing the technicians.

  11. 2 people found this helpful  

    a lot of employees with no clear direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    Pros

    Good if you are looking for just a paycheck not a career , a lot of good people to learn from .

    Cons

    Management have no idea how to fix problmes , no clear direction , trying to advertise old technology that exist in the market as it is some invoation , creativity and invasion are not welcomed among earthlink cutler , stay away if you have other options .

    Advice to ManagementAdvice

    Please try to define what EarthLink is , big changes required in products and technlogy .

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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