EarthLink Reviews

Updated September 10, 2014
Updated September 10, 2014
250 Reviews
2.7
250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
22 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Absolute disaster of a company, if you are smart you will avoid this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink full-time for more than a year

    Pros

    Pay is above industry average (in certain areas), free coffee, some of the co-workers, good PTO (if you can use it)

    Cons

    Mass layoffs every quarter, lots of senior management turnover to start. I have seen more layoffs at this company than every other company I have ever worked for, combined. This company has no direction, regardless of what the new CEO says. They wanted to expand into IT services, made some incredibly poor decisions, now they are writing off the decisions and promoting the people responsible for millions of dollars in losses. Major infighting where even the simplest tasks practically impossible to do. With the amount of dysfunction I have seen here in the past two years (including hiring a large amount of people when I started only to lay most of them off 3 months later), I am honestly surprised this place is still in business.

    Advice to ManagementAdvice

    Fire yourselves, seriously. The dysfunction of this company is almost unbelievable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at EarthLink full-time for more than a year

    Pros

    The people who do the work of service delivery are remarkably talented and dedicated. They earnestly want to provide value to their customers and believe they can right the ship through will power and effort alone. If you are starting your career in IT or customer support, this can be a rewarding place to learn. Many first tier and mid level managers are also highly motivated to do good work and provide leadership to their teams.

    Cons

    A toxic and dysfunctional environment with soul crushing pettiness. Most employees block out the noise of management's latest boondoggle decree by focusing on the their customers. Good work gets done because the employees are dedicated and empathetic, not because Management has given them the time, training, tools, and support to succeed. If you enjoy working without any feedback until you make a mistake, this is the perfect environment for you. If you can sustain your morale on free donuts once a quarter and promises that are made and forgotten, you will have a long and satisfying career with EarthLink. If you can accept an entry level pay rate that is slightly above norm and subsist on 1.5% to 2.2% raises over the rest of your tenure, submit your resume.

    Advice to ManagementAdvice

    3 years ago EarthLink had a strong balance sheet and abundant capital to retool their Internet Service Provider business and dominate the Managed Service Provider sector. The idea was to leverage the data driven efficiencies baked into the old business to realize additional revenues within the existing customer base and then go in search of new markets. Bad deals (buying a call center but not the phone system, purchasing data centers that have no hardware, no racks, no redundancy, and no customers), a lack of buy-in and focus from the legacy business leaders (a month after the new CEO was installed he was shocked to learn that EarthLink sold HD as a managed service), and a refusal to listen to experienced MSP professionals have squandered the capital and scared away most of the customers. .

    Today the MSP businesses that were acquired are mostly dormant or in decline. The leadership teams brought on board as part of those acquisitions have been picked off or banished, leaving operations in the hands of people ill equipped to sustain the agility required to supply managed services.

    The company culture promotes a sense of defensiveness and confusion that fosters internal competition instead of collaboration. EarthLink's management has been too reliant on window dressing and slogans rather than vision and execution. Morale across all levels is very poor. Distrust between Sr. Leadership team members means more time is invested in C. Y. A. mode instead of focusing on the core business.

    In the last six months some key leaders have been replaced, but the acrimony and dysfunction is still evident. The problem is that many of the players who oversaw day to day operations during the decline are still on board and tasked with leading the renewal. This does not bode well for the future of EarthLink no matter what business they ultimately decide to become.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Never really integrated all companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at EarthLink full-time for more than 5 years

    Pros

    The staff and people are great. My direct team was phenomenal and all wanted to do what was best for the company. Demanding leaders but competent and willing to roll up their sleeves to get the job done.

    Cons

    Never really merged all the companies purchased from a systems and processes perspective. Married the product sets better but still need to condense product line ups to make it easier to sell and support. Lots of organizational changes and shake ups at the executive level. Makes it an unstable environment and many RIFs have occurred unsettling the work force.

    Advice to ManagementAdvice

    Stop making executive level management changes and execute on one, thoughtful strategy vs constantly changing directions. It makes it for a tough working environment. Everyone has good intentions but they need to execute on the plan.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repair Tech  in  Rochester, NY
    Current Employee - Repair Tech in Rochester, NY

    I have been working at EarthLink part-time for more than a year

    Pros

    Exciting and satisfying. The supervisors are great they allow you to expand and go above what's expected this gives an advantage when looking to move up within the company

    Cons

    Sometimes, depending on the situation you man be placed on a team remotely. This can make communication difficult and never personally knowing your supervisor take away from the relationship side of communicating together

    Advice to ManagementAdvice

    Keep it up, continue to be a place that values it's employees by presenting opportunity to the lower level

    Recommends
    Positive Outlook
    Approves of CEO

    EarthLink Response

    Jul 16, 2014Social Media and Communicate Engagement Manager

    Thank you for sharing the wonderful feedback about your current role with EarthLink! We appreciate your positive feedback, such as the exciting and satisfying work atmosphere and opportunities to ... More

  6. 1 person found this helpful  

    An epitome of how a company can be driven into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsford, NY
    Former Employee - Anonymous Employee in Pittsford, NY

    I worked at EarthLink full-time for more than a year

    Pros

    Plenty of spare time as there is no movement forward with company..

    Cons

    Constant layoffs and reorganizations. Plenty of clueless management with little or zero industry experience, hired only because they know somebody. Good majority of management came from failed or bankrupt telcos, now pretending they can contribute to an IT company. Zero possibility of internal advancement. Countless wasted cycles to implement or accomplish the simplest of tasks.

    Any employee worth his or her own weight left long time ago due to aggravation, poor pay, constant reorganizations. Only employees that are left, are the deadweight that the company has been carrying for years. Employee turn-over is like you have never seen at any company.

    Probably the most unorganized, unprofessional, aggravating job I will ever have in my career, which is also clearly articulated in the stock price of Earthlink (read nosedive of the past three years).

    Worst yet? As I have learned while going through interviewing process for a new job, having Earthlink on your resume is a negative. Lot's of employee turnover and very upset customers

    Advice to ManagementAdvice

    New CEO has a tough job ahead. Cleaning house is his only chance to survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    EarthLink Response

    Jul 16, 2014Social Media and Communicate Engagement Manager

    Thank you for sharing such candid comments about your previous employment with EarthLink. There are always opportunities for any company to improve, and your feedback may help us address some of the ... More

  7. 1 person found this helpful  

    Challenged outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time for more than 3 years

    Pros

    Passionate, caring, dedicated employees who want to succeed and who need and are willing to take direction.

    Cons

    Senior leadership not equipped to lead company to turn corner. Poor IT integration work, challenged customer experience and industry worst service delivery intervals provide for negative outlook.

    Advice to ManagementAdvice

    Recruit talent with experience, not friends.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    From the Top Down, Horribly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Techcare Group  in  Buffalo, NY
    Former Employee - Techcare Group in Buffalo, NY

    I worked at EarthLink full-time for more than 5 years

    Pros

    Generally the People (Most of them) are good working people.
    They build a knew breakroom, thats a Pro I guess?

    Cons

    From the top down the management at this place sucks
    From the regional managers to the site directors (most of them) to the department leads
    "Management" doesn't know anything about the technical aspect of the day to day job, you have a bunch of overpaid non-technical "supervisors" running around harping on people to take more calls. First call resolution means nothing to management in the Amherst NY Tech care facility, its all about answer time..
    Overall Pay is below average for the amount of work and stress involved with the day to day job
    There is no accountability, you can have techs who don't know how to do the jobs and they are never let go.
    Far too many "re-organizations" for a "stable company"
    Drama between leads trying to one up each other and backstab eachother

    Advice to ManagementAdvice

    LISTEN to the people on the floor who actually do the job, they know how the business is suppose to run, unlike yourselves!!!!!!
    Try to be more understanding of the workers on the floor, I know this is hard since none of you know what they are going through as you aren't technical.
    Pay your employees based on skill and performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great people, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    The people around you, the ones you rub sholders with everyday are great. Great benifits

    Cons

    Weak Sr leadership. No clear direction. Very low employee satisfaction, that HR seems unable to repair

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not the place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    1. Nice break room.
    2. Great staff (non-management)

    Cons

    1. Behind the times technology
    2. Mediocre tools
    3. Numbers driven not customer driven helpdesk.
    4. Outsource center for hundreds of companies, constantly switching hats.
    5. Instead of improving tools and necessities, they built a break room.
    6. Terrible management.

    Advice to ManagementAdvice

    Care for your employees and back them up when you know a client is abusing the technicians.

  11. 4 people found this helpful  

    Top heavy and repeatedly laying off front line people that improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time for more than 10 years

    Pros

    Benefits package and great people on the front lines always doing anything to help their team and customer.

    Cons

    Systems and navigating through all them to get an order completed...been saying it for years and the Service Delivery systems have not improved, lots of swivel chair if/ands/buts/whens make it challenging to service the customer effectively.

    Advice to ManagementAdvice

    Listen to your front line people, migrate your systems! Dont give merits, bonuses, create new VP positions, and then lay people off in the same month!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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